I love Excel! I've been a loyal customer for years, and their service is always top-tier. I've…read morebuilt the cutest collection of prescription glasses from them, seriously obsessed. Pro tip: if you don't see the color you want in-store, ask their staff. They often have additional options available to order from their online catalog that aren't on display, depending on the designer. Right now, I have green, pink, gray, and the cutest brown frames, plus both readers and driving glasses. They truly have something for every vibe! Dr. Nguyen is so patient and professional!

It's always a good experience when I come here. May husband and I are very pleased with Dr. Nguyen…read morehe is very thorough and you can tell he genuinely cares for his patients and we love that! Also, I'd like to recognize one of your staff members Roselle (not sure if this is how you spell her name) she was very helpful, kind and gave me the information that I needed. She was great!!! Thanks again!

I walked into this optical store today and wasn't greeted at all--no "hi," no "welcome," nothing…read more The staff saw me, but I still had to get their attention, even though there was only one other customer in the store. When someone finally approached me, there was still no greeting--just "Can I help you?" said in a very curt tone. I explained that I only needed to replace some lenses. She immediately asked if I had a prescription and, even after I told her it was just for reading, she insisted--very rudely--that I still needed one. The entire interaction felt dismissive and unfriendly, as if I were inconveniencing them. I ended the conversation by saying, "Okay, thanks, bye," because there was no reason to waste any more time there. Customer service was completely lacking. A simple greeting and a respectful tone go a long way, but unfortunately, this place had neither. I'd rather spend my money somewhere like CVS, where you can purchase reading lenses without needing a prescription.

Extremely unorganized set up. This location NEEDS an employee dedicated to being a receptionist. No…read moreclear signage of where to check in and you could stand in front of an employees desk for 10 minutes and not be acknowledged. No seating for patients waiting. The only seats are at the glass cases for glasses, where techs are assisting hoards of people and their guests with choosing glasses and chatting. This also doubles as the check in area, and again, you will not be acknowledged unless you elbow your way to stand in front of an employee and ask to check in. Once you manage to do this, you will be asked to wait to be called. Where do you wait? Anywhere, as advised. By the way, it is first come first served, no matter your appointment time, if someone else manages to check in first they will be seen before you. The three initial tests are right next to the glasses cases and hoards of people, so you can expect to be back to back with people and children seated, getting bumped by them AND people trying to walk through. Never mind that you have to move between three machines, there is no room to move your chair so you have to hunch over the chairs to move around. Once you get that over with, you once again wait anywhere for the doctor to call you and then you will finally be in a private 1 on 1 room. Terrible experience.

Good people that helped out for an end of the year optic benefit. 5 stars…read moreCalled them in a Monday, they scheduled me on a Tuesday, walked in, waited 3 mins before the eye exam. Dr was nice, I asked some questions and he answered them. I got my contacts according to how much my benefit allowed. All good... However, I wonder sometimes why I feel obligated to go use a benefit even though I end up paying $100 for the exam knowing my eyes are fine. I don't know... the system is a scam but that's not a review on this place.

Fantastic!! Staff is friendly and knowledgeable. Dr. Chao has corrected my vision better than any…read moreoptometrist in my entire life. I have worn glasses for over 50 years but could never see perfectly. Dr Chao fit me with scalara lenses and for the first time I can see perfectly clearly.

First and foremost, Thank you again Dr. Gupta & Staff here at Chino Hills Eye-care for the…read moreexcellent care you have provided for over 22 years to our entire family. This review is so long over due. I called prior to going is this morning with a question regarding my prescription glasses. After explaining to the staff what I needed, they responded "no problem, come on in" which I did, Sheila helped me, she knew I had to run a few errands which took approximately 60-90 minutes. Upon returning the glasses were done. I was really happy the work was able to be completed on site, rather than having to be sent out Parking is great, the office is always super clean. Over the years this business has really grown from three employees to now over ten. Our three kids who were all under eight, are now adults and since moved away to neighboring city's. All three have remained very loyal to this neighborhood business, they love Dr. Gupta and all the staff. I can't imagine going anywhere else. In fact, Cherie and Sheila have been here for the long haul. That alone speaks high volumes about the overall service provided. I will always recommend any family or friends to come here. Thanks again for taking care of all five of us Truly, Joe & Lisa , K,K, & M H.

We were referred to Dr. Gupta by Dr. Garg (UCI) for scleral len due to poor vision after cornea…read moretransplant. My husband was fitted with scleral len on Friday. OMG it is life changing. He was so excited to be able to see clearly after 10 plus years and the constant headaches went away. His mood has changed dramatically and is no longer cranky and moody. Our family thanks Dr. Gupta and his staffs for being so friendly, professional, and attentive. Everything was explained in details by Dr. Gupta and his staffs from the 1st time we were there until the day of the fitting. Best of all Dr. Gupta has brought back the friendly, easy going husband and the father that we missed for a while. No more short temper, crankiness, and moodiness. Thank you!!!!

The staff and doctor were super nice and explained everything with detail. They had great options…read moreto Pick from even with medical insurance. I'll be taking my next kid here. Update: yea they was nice but considering that my son has a severe eye problem and they're saying his glasses need to be returned because the "lenses keep popping out" I'm extremely upset because my son needs them and now have to wait ANOTHER 4 weeks. That's not convenient and frustrating. The appointment already took forever. So I made this appointment December 15 , 2025 & now it's the middle of February. I guess the process will take 3-4 weeks just to get glasses? I switched from going from Walmart but tbh I've NEVER had this issue. I had one more kid who needed glasses & I will NOT be going or recommending anyone else‼

Knowledgeable staff. Friendly environment. No issues with making an appointment. Was seen on time.read more

They charge my kid for my bfs exams thats wasnt even under my Insurance. Mind you he has a…read moredifferent insurance on his own. They fixed the problem but took them awhile causing a delay for my child to see an eye doctor

Dr. Or and his staff provided a comfortable and productive visit. He explained each step of the…read moreevaluation, and I left feeling more informed about the importance of eye care and its relation to overall health. I highly recommend this practice due to its superb service.

All of my experiences has always been good. The recommendations the eye test, the amount of frames…read moreare all top quality.

Came here to get an eye exam. It was a great experience. Front desk was super friendly and nice…read more Dr.Kim was very accommodating to my needs. She helped me with contact lenses and was detailed and well informed in a lot of different brands. The facility is quiet and clean. Will be coming back here~

I really really loved the great genuine people who work here and run this vision center , the…read moredoctors James Cheung and Jana Chen are very knowledgeable and very helpful, very committed to his profession and i like that, the young ladies Cindell and Georgina at the front desk are extremely friendly and professional, as well with very great energy and good with thorough communication and care. Thank you guys so much i appreciate the visit

Wow! Called around all day for help. This was the only place willing and happy to help me in a…read morejam.. Ill be back as a new patient