My daughter's been going to this office since she was little. She's 14 now. The staff and the…read moredentist are really great. They pay attention to detail. After every visit, Dr Fanikos comes out to the waiting room and explains the visit, what to look for between visits, (ex how the teeth are going to react to say a tooth extraction) etc. I would recommend this office to anyone that was looking for a pediatric dentist.

I called to reschedule and my experience (for the second time) was not up to par. Front desk staff…read moresays they are helping but when the first thing you hear, and then hear multiple times, over the same rescheduling call, that they have a 48hour cancellation policy and will charge a $200 penalty, it makes you feel that they care more about the money than to provide an experience. . Understanding the issue first and patiently listening before bringing up penalty and late fees is what sets apart quality care. Interesting thing is that we left a message on Friday and Saturday and then someone from the office also called us to confirm cancelation and since I was driving she said to call back with a new time request (when I could access my calendar). However, when we called later, we were told they didn't have "any notes". And, asked for a name of the person who we spoke to. It is not our responsibility to know the name of the front desk staff we spoke to - it is understood that someone is making a note at their side. And, if the office staff is unsure, why not give the benefit of the doubt and if unsure, why not first check with your staff, your records, your voice note? Finally one staff member did confirm speaking with us but hadn't made a note. Could have done the due diligence first instead of reminding us that we are getting penalized? Also there's a dog in the clinic that freely roams around and barked...really don't feel comfortable with that.

Love the atmosphere! Staff is incredibly friendly and thorough with their explanation and treatment…read moreplan. I've been to both offices. The Reading office is directly across from a pediatricians office . The office is new and very nice inside. The Winchester office is in a nice professional building and was just recently renovated. PDA is definitely paying attention to details and creating a nice customer experience for kids and parents.

We have used this dental group for several years, despite a 45 minute commute each way because we…read morehave valued the care our kids have received. This afternoon, we had an appointment for our two kids for cleanings and traffic was at a standstill. I called the practice to let them know we would be a little late and no one picked up, so I left a voicemail. When we arrived (15 min late), there was NOT A SINGLE PERSON IN THE WAITING ROOM, but they said they were cancelling both our appointments and would not see us. I am a health care provider at a busy hospital practice myself and I cannot imagine refusing to see my patients under the same circumstances. If PDA's business model relies on scheduling appointments with such a compressed schedule that they can't or won't accommodate any late arrivals (even as a first time event from an established patient and without anyone waiting), they obviously do not care about patients or the service they provide. While it's unlikely to make a dent in their hefty incomes, we won't be returning.

My kids have been going to this office for over 7 years now, and is the best dentist. I have no…read morecomplaints to this office. They are very patient and time efficient. I would definitely recommend coming here if you have little ones.

The dentist needs to learn better bedside manner to work with kids. The dentist came in and barely…read moresaid a word to my toddler before trying to pry his mouth open, which of course cause him to scream bloody hell. He then asked a team member to come in to hold his head still, which led to more screaming. The dentist didn't even get a chance to look at his mouth before telling me he needs work done and then made us feel pressured to put a deposit down and schedule another appointment immediately. The whole appointment was rushed and I did not feel like my child was given any care. Do not recommend and will not be returning.

I live in Melrose but my friend told me about this place for my toddler. My daughter had never been…read moreto the dentist before. This was her first visit. The staff was so great; especially because my daughter can be a bit emotional. I was nervous to bring her but it went so great. Thank you for a great experience. I recommend this place to anyone!

My 3 year old daughter slipped and fell over the weekend and somehow knocked her 2 front teeth a…read morelittle loose. I wouldn't have noticed but my daughter said her teeth hurt. The office got us an appointment right away. I was nervous since our last appointment was a year ago and it did not go well. My daughter was scared. Today went fantastic. The Dr. Marina and Nicole were so awesome with my daughter.

I had a terrible experience with this office. They do not have compassion for disabled patients and…read morerefuse to take measures to keep them safe. Total lack of care for patient safety and comfort and atrocious customer service attitude. I will never go back.

Been going here all my life. They are always trustworthy and good at what they do. Definitely a…read moregreat option if you are looking for a dentist.

This is a great pediatric dentist. My daughter had a great visit. She left saying she really liked…read moreeveryone there. They have a great approach that makes the kids feel comfortable. The only reason I took off a star was for the set up. The front office is downstairs and it is very clean and inviting. Set up perfect for kids. But then when you get called to be seen you have to go upstairs which isn't the best when you have little brothers or sisters with you. Just kind of a pain. Then upstairs the 2 patient chairs are right next to each other in the Same room. This can make it a little loud and chaotic. I would put a partition of some sort between the two patients. With parents and possible brothers or sisters with it was a lot. But the care we received overshadowed that and we will be returning. Honestly 5 star treatment. Very kind and professional.

What an amazing place! I don`t leave much reviews, but I had to with the experience I had here…read more What a great and caring staff! The office was clean and tidy. I do agree with the other reviewer thqt the place is small, but the care you receive makes up for it. My daughter was very comfortable. She was a little nervous, but a few more visits and she'll be a pro. We will be coming back for years to come.

I've been coming to PDA for a few years now. This place is ran mostly by a great team of funny,…read morefriendly, and bad ass women dentists and staffs. They are very thorough with cleaning and any procedures, I never felt rushed leaving here. It's super clean and modern. Your teeth will be very happy and shiny coming here, highly recommend!

I went in for my first appointment with this dentist, and it didn't start out well. They have a…read moresandwich board outside the office and it had a big politics related sticker on it, which included a swear word. Given the event the sticker was referring to it had been up at least 6 months. Swear words, on the sign outside a pediatric dentist office. Someone had made an extremely poor attempt to remove the sticker, but the words were still clearly visible. When asked about it, the staff said they'd mention it to someone. They were 10 minutes late getting me started. I have a complicated medical history, which they went through in detail. Put those together and by the time they were ready to start cleaning, my appointment time was up, and they have a strict policy that they couldn't go over time, so I had to leave. I gave it a second chance (the sticker was still on the sign untouched) went in, only to see a different dentist who also wanted to go through my history. They questioned every detail I provided and flat out refused to take the safety precautions that my doctor required, telling me that I was making them up. At which point my appointment time was once again up and... well you know the rest. Never again.

This place is a wonderful first dentist for a child! Dr. Raffa and her "retired" hygienist Katie…read morekept me willing to drive 30 minutes from Dorchester for nearly 8 years! The waiting room pre-covid was a fun place. Scheduler Kati is also a pleasure to work with! Hygienist Katie works somewhere else now, closer to place where she can take her daughter is. I would love to know where she is as to thank her!

After being seen by Dr. Raffa and Chandler for the second time my two year olds now say "remember…read moreDr. Raffa? "Many times a day. They were so patient and kind with our twins. We became patients through reading the existing reviews and are happy to add that every interaction, from lining up insurance, booking appointments, rescheduling and treatments have been professional, kind and top-notch.

My family has been seeing Dr Asarkof for over 20 years. The professionalism and expertise of that…read morepractice is unmatched. He is so good when I eventually move 100 mikes away, I intend to continue going to his practice despite the distance.

We're new to the Boston area and after trying one other Lexington dental practice, and leaving due…read moreto their sky high prices and intrusiveness (about personal finances) of staff, we have been pleased to find this practice where neither of these negative qualities have been true. Over the past 2 months, my son and I have seen Dr. Bucari for new patient exams and I had a filling revised and my husband and daughter have seen Dr. Ma for new patient exams. Both of these dentists are personable and professional and have been excellent for us. The office staff and hygienists are equally personable, helpful, and professional. An added bonus has been that Dr. Ma has Saturday appointments, which works best for my husband. We really feel lucky to have found this practice!

I followed Dr. Perkins from another office, she's trustworthy and skilled. I'm delighted that…read moreshe's now running her own practice! The office staff are friendly and professional, and as always Dr. Perkins is fantastic.

From the owner: General and Family Dentistry. Pediatric Dentistry…read moreCosmetic Dentistry Implants Invisalign