This company was assigned to me by my home warranty(Choice Warranty) company and I could not have been more frustrated. They come to my house and do an assessment for my oven of about 5 minutes when I already told them the problem. They tell me they have submit the claim and then order the part. Several weeks go by and I attempt to call but no answer. I then sent a text and the response was just "okay" when I inquired about the status. I then contacted my insurance to find out that they never submitted the claim. So basically, they just come out to collect the service fee and not follow through. read more

Had them come out to diagnose a craft ice maker in my LG fridge. Came out under Choice home warranty, and said I needed a new ice maker and said they'd order it. This was about a year ago. Never heard from them again. Turns out I just had to turn the ice maker back on. Nice guys, though. read more

Horrible! Do not use this business. Again they are the ones Choice Warranty picks and they do nothing, take your $75 dollars and never come back. They don't summit the claim, don't answer their phone and their response when I asked when will you be back, "Will be there as soon as we can"...You will have a headache if you go with this business. read more

Its been 6 weeks since they cam out to do their initial assessment. The issue was it was not fully draining and tech said it needed a new part. The unit is less than a year old. I've been calling and voice mail is full, emailed with no response and Choice warranty reached out only to get "ok" as a response. So yes they took the $75 co-pay and no follow up read more

Don't waste your time with these guys. Unless you have nothing to do with your days and are ok with waiting around for the service call to show up for the appointment. Time means nothing to these guys. Wish i could leave negative star reviews. They were assigned by my home warrantee. They were scheduled to come out on a day between 11-3 PM they ended up not showing up at that time. They called me around 3 stating that they will be there around 4:30..... well they didn't show up until 5:20. I rescheduled and wasted my whole day and lost a days worth of work waiting for them to show up and spend about 30 min on my appliance and stating that they had to get another part and send the diagnosis out to the insurance company to get approval and come back out.... well here we are over a week later and they haven't submitted the diagnosis to the insurance yet. On top of that they were assigned again by the insurance to do a job on a different appliance and were scheduled today to come out again between 11-3. I texted them the day before and even throughout the day today and never got a response until after 3 pm stating that they would be here the next day not the day that they were asked to be here. Extremely unprofessional, not prompt, and lacking communication. They left one appliance 1/2 done and the next not even touched and with the 2nd appliance much needed fixed as its a safety issue is concerning as i have to now wait to find someone else to come out and fix the issue. Unreliable does not even begin to start describing them read more

I had issue with my refrigerator since last month,took my home insurance company a couple of vendors to visit my house and figure out what was going on from fix it appliance to A&R appliance which did not figure out not until I met this guys. They were very quick and figured out the problem of my unit and patiently deal with my frustrations and concerns. Excellent customer service and communication despite the challenges of fixing my refrigerator and was able to get my refrigerator back to its shape from ice maker to the frezzer. I would highly recommend this company for any household appliance issue. I hope that they will maintain and continue the excellent service that they just gave to me. Thank you JMA!! read more

This used to be a great place and very helpful when you contacted the old man. Now the younger guy " Chris" seems to be there when he finally shows up. The guy is very rude and then tried to gouge me with doubling the price on a part I had already researched and knew the approx. price of. Makes it real hard to want to support local business when they're jerks and dis-honest. Don't reconmend read more

This has been my first and only call for appliance repairs for over 20 years now. Prices have always been fair and I've never had to wait an unreasonable amount of time to receive service. read more

Have fixed my families appliances for many years very trustworthy can always count on them to get the job done and keep the price affordable read more

I just called to get some info on an oven repair, I asked how much for the diagnosis, and the guy said it was 75$. I asked if that amount would be deducted from the total repair cost should we decide to do business with them (as all places do). He said "then it'd be parts and labor after that". I was a bit confused and most services lump in parts and labor and the total cost, so asked for a bit of clarification. He then proceeded to talk to to me like I was a complete idiot, complete with enunciation and a deep sigh. I may not be the smartest person in the world, but I expect courteous customer service at the very least. read more

They came out to repair my freezer which was not shutting off. They took it to the shop and had it for a week. I was told it needed a new compressor. Told them to go forward with the job. The repair bill was $500. I paid this bill in cash. Within 3 days I called and said it will not shut off by itself and still keeps running. I was told that it needed either a new defrost thermostat or control panel. I said to order the parts and to call me with an ESTIMATE. I called 9 times and never received a call back. I even went to their shop twice to find out the status. No answer from MIchael other than we're busy. I finally ordered the parts myself and called to set up an appointment. Left 3 more messages and 1 more visit to the shop. This has been going on since 8-11-16 it's now 9-16. Still no call from Michael. I would not recommend this business to anyone. Their customer service is the worst I have ever dealt with. To top it off my residence is only 1 mile from their shop. I would give them 0 stars if possible. read more

Oh, I cannot warn you enough to stay away from Jerry & Michael's Appliance. I have had to deal with them on a number of occasions, (3) since our dishwasher broke. I have held my fingers back, and have not written about them when they missed appointments, were rude on the phone, not returned phone calls, promised to order parts and didn't. Completely unreliable over booked company. Stay away. If your home insurance company recommends them ask for someone else. read more