I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us roll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with. read more

Dwayne Lane's Skagit Subaru - Car Dealers Near Me - Burlington, Washington

We have always had both of our Subaru's serviced at Dwayne Lane's Subaru in Burlington. Making an appointment is simple, and fast, and they are always very friendly. The waiting room is comfortable, and they don't waste any time doing the oil changes, which is nice after the experiences I've had at the Toyota dealer across the street. I also really appreciate the video they send out showing the undercarriage of my car, and the coupon for a free car wash. I will continue to have both of my families Subaru's serviced at Dwayne Lane's. My review is mainly on the service garage at Dwayne Lane's Skagit Subaru, due to the fact that I ended up buying my 2025 Subaru in Bellingham, Dwayne Lane's had the exact model I was looking for but sold it before I got there to but it. Dewey Griffen Subaru in Bellingham had the same car and held it for me until I made it up to buy it three days later. One of the reasons why we purchased another Subaru over a Toyota is the stellar service we receive at Dwayne Lane's Skagit Subaru, compared to the nearby Toyota dealer. Thank you for being there for us. read more

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me I had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine. read more

I've always had great experiences with the service department here, they're very thorough and very pleasant to deal with.

We ordered a crosstrek in November it got delayed and delayed not the dealers fault but they ordered another model then tried to charge us more or the for all the accessories looks like a racket to me we went to Eastside Subaru and 2 hours later we had the car we wanted 5 months of wasted time. read more

Had a great trade in experience. I left really happy with my new to me Outback! Staff were friendly and respectful and very transparent with all the numbers. I would definitely recommend them and will be a repeat customer in the future. read more

I would like to give a great big thanks to joel and sven for a very seamless and smooth purchase of my new 2024 subaru forester. actually my boyfriend george did all the negotiating and test drive that sealed the deal. all i had to do was sign some paperwork, hand over some money and drive away all within an hour. i was previously a toyota and mazda owner but after the research on consumer reports it made the choice easy. i was already familiar with the make and model since i had driven my boyfriend's forester and fell in love. there was absolutely no pressure involved and i would highly recommend working with this dealer!!!! thank you everyone read more

I started coming to Dwayne Lane Skagit to service my Subaru when I moved to the area five years ago. I had a 2017 Forester (my 3rd Forester since 1998). I've been consistently impressed with my interactions there. Polite and clear explanations from service techs, and clean waiting areas. Today, my appreciation grew 100% more when purchasing my new 2024 Forester through Sven. He explained all the bells and whistles and options so I could make an informed choice. When I ran into an unusual situation with the purchase, management stepped in and handled it in a way that made me a customer for life. Thank you, Dwayne Lane Skagit Subaru! read more

Brought a brand new car from them and my car keeps having the same issue so we kept bringing it back for 5 time. The last time, we finally asked the manager because it can't be fixed. Ending they kept our car for over a week, said will call us on whatever day etc but no calls and never offered us a rental or replacement car. We had to call and ask what's going on. The place is not reliable, and not professional. Before was saying keep changing the parts that's broken and now saying everything is good but we already lost faith in the brand and car. Do not recommend. read more

After talking with countless retailers about a new Subaru, I found real, direct and no-nonsense detail and pricing on the car with the Dwayne Lane store, specifically via Sharon Chavira who is a total pro. Sharon kept me informed every step of the way and alerted me the minute she found a match. I was slammed with meetings the day Sharon reached out and she maintained communication via text with all the detail I needed, including upfront and fair pricing on both the new Subaru and my trade. Sharon is passionate about matching you to the right car - and I could tell she was working so hard to make the deal work. In this sellers' market where some stores will not acknowledge you when you walk on the lot or worse, not even return your call, Dwayne Lane clearly values its customers and I was always treated with respect. Thank you, Sharon - I will refer my friends and family to you for their future Subarus! You are a class act. read more

I stopped in for my routine oil change and I was completely blown away by the customer service from Traci. Her kindness, friendliness and consideration really stood out to me and I hope she is greatly appreciated by whatever establishment she works for. read more

I called to have my vehicle towed here after waiting 3-weeks for frontier ford to call me with a date for my vehicle repair work to start and after being ignored for so long without even one call Dwayne Lane's service advisor told me they would be able to get it in the following week to start the teardown work and let me know hat to expect...they did just that. I appreciated the follow up and finally after not having my vehicle for 4-months in total it's running better than ever! I plan to take my vehicle here for all my future service needs. read more

7/24/2018 Wish I could give -10 Stars, hands down the worst car purchase experience of my 50+ years on this planet. Bad stuff started day-1 and I should have run far and run fast. If I would have checked the reviews online from others sites I would have steered clear. False promises and outright lies from Jeff Knutsen in Sales and Kim in Finance. It got worse, Randy Wright, in Service and Parts, Jared Burton, the Finance Manager and worst of all Luke James, the General Manager. Got the go-ahead from the AG that they had enough to open an informal investigation to start, and the DOR of Washington asked for all the documents to investigate. My new 2018 Subaru was dead in my garage 2-weeks after purchase due to a light install error, and they installed other parts incorrectly. I contacted another local Subaru Dealer and they apologized and have heard these horror stories before. My tags and plates were so screwed up that I had to hire someone to resolve. I have promises in writing from Dwayne Lane Skagit Subaru that were never fulfilled. All I asked is for them to do what they promised and not damage my car. They did not do anything that they promised and they damaged my brand new car. I put a complaint in and got a rude ranting email from a Tyler H, their Internet Manager saying "Don't tell us what to do!" when I asked them to fix their mistake. Randy W from Service said they will NOT honor my standard warranty, my extended warranty or my service agreement. They quickly took the money for these things, but will not honor the contract. I would not trust them with my car as far as I can throw it. If you buy a car here, you do it at your own risk. You've been warned. Avoid DwayneLane and The Skagit Auto Group including Skagit Auto Center Skagit Lincoln Mercury Mazda Jeep Skagit Mazada Skagit River Ford Inc Skagit River Subaru Which seemed to owned and/or run by Don A. Tapley, President & Dennis D Steinman. read more

Dwayne Lane's Skagit Subaru - Empty Promise To Help from Luke J. the GM at Skagit Subaru in Burlington WA. - Car Dealers Near Me - Burlington, Washington

We ordered a Subaru Forester Touring had a couple phone calls from Hosea. To our surprise our vehicle was there in a week. Made arrangements to meet with Hosea the next day. Test drove it and fell in love. Hosea was open to let us test drive on our own and walked us through the working of the vehicle step by step. He was so patient and helped us set up our phones to the car and got us connected to Sirius xm. Hosea was so helpful and kind and signed us up also for a class available in case we had any more questions later, as well as giving us his number to call if we had any questions. We walked away such proud owners and confident that he would be available even after we drove away. My husband commented upon leaving when I purchase my commuter car were coming back here and buying from Hosea. He was the best read more

From start to finish Dwayne Lane Skagit Subaru has taken care of us. From Joel to the general manager, to Jason the service manager we were treated like family not the next sale. It was incredibly refreshing to be seen and heard. Not dismissed, talked down to or ignored because im a woman. Same courtesy was afforded to my kids. They were treated with respect and made to feel welcome. Highly recommend this dealership. They genuinely care about their customers. From the humans to the furbabies they care. Staff are all great and its a pressure free enviroment. Ten out ten recommend. read more

This place is FABULOUS!!! I've never been treated better at a car dealership and I'll tell you why. Friendliness: from the moment I drove in, before I got out of my car, Zach was there for a friendly but never pushy hello. I told him what I needed and we got right to it! Beyond the immediate sales man, every person I ran into had a smile on their face and was more then happy to chat it up with me. It may have helped I have an adorable dog but Subaru loves dogs so naturally she comes with. Cleanliness: this place is immaculate. From the bathrooms, to the sales floor, to the service waiting room they care about their facilities. And it shows! Price: these guys advocated for me, found an amazing price and a financing company willing to work within my limits. Also they were flexible with all the financing options I needed. If you don't ask they can't help you. Help them help you. They want to. Warranty: they know I drive a TON so they found me a warranty to match. I could keep going but I think you get the point. Over 5 stars from me and I'll be back! These guys are stellar and if you go anywhere else to buy a car you're shooting your self in the foot before you go! read more

Took car in for new tires and brake service. They charged me nearly $1k to turn the rotors and replace the pads. Absolute scam! But thats not the worst of it. They either forgot to put a bolt back in on my front driver side caliper or never tightened it and it fell out. My entire caliper fell away from the rotor and was hitting the inside of my wheel. So thankful that it didn't catch on anything and cause a horrific accident. DO NOT TAKE YOUR VEHICLE HERE! Im terrified to find out what other corners they cut or forgot. read more

Out of all the cars I've bought over the years (this was the 6th one), I've had the best experience and a very good deal from Dwayne Lane's Skagit Subaru. (I got a Subaru Forester 2021.) I've worked over email with Taylor - they gave me the best price out of 11 Subaru dealerships I've contacted (from Olympia in the south all the way to Dwayne Lane in the north). Taylor was very accommodating and I felt comfortable working with them, even though (because of market conditions and semiconductor shortages) my new car wouldn't have a VIN number for more than a week, and wouldn't arrive for a few weeks (e.g. I got screenshots from the internal Subaru website confirming the ETA and the identity of the car + I got in advance all the detailed numbers for our deal). Because of how far Dwayne Lane is from me, we discussed the trade-in value only over email and I decided to keep the trade-in (I had higher offers from 2 local dealers + decided in the end to keep the car for my almost-driver-age son). No trade-in meant getting to Dwayne Lane was a bit difficult for me, but I respect their offer and the straightforward way of presenting and discussing the offer. Getting to Dwayne Lane was a bit challenging for me - I ended up taking a Greyhound + a Mount Vernon taxi. I think this was still a good decision given how efficient the overall process was at Dwayne Layne (the time saved getting to Mount Vernon would probably otherwise be wasted negotiating stuff at other dealers). I even managed to get some work done when on the bus. And Jose was very understanding of the distance: offering to mail the license plates once they arrive at the dealership + explaining how the free oil change they offer can be redeemed when I am nearby, at a time convenient to me. Negotiating the Subaru price and the trade-in price was straigthforward with Taylor. There were no dealer add-ons I was asked or pressured about, nor any other gimmicks. I was asked about an extended warranty when completing the paper work with Jamie in the finance department, but my rejection was very well taken and we didn't dwell on that at all (in the past other dealerships tried to sow doubt about my understanding of the warranty or criticized/blamed my financial status). Finally, I note that Mount Vernon has the lowest sales tax rate of the 11 Subaru dealerships that I've considered (8.7%). read more

We went out of way to go to this dealership. There are a number of dealerships owned by this company in the same area. However, we knew what we wanted and the sales representative was Matt Marsden. He was a down to earth sales person who listened and discussed the pros & cons of the model Subaru we wanted. They didn't have what we wanted, but he found the model and color from account dealer and got the car and had it prepared for delivery the next day. Thanks, Matt. read more

If you want zero pressure to buy but someone that will do everything he can to make a deal that works for you! Ask for Joel Nations! We went in to look at another vehicle I saw online but turned out to be in Everett. So I let him know what I was looking for and he got me 9 out of the 10 things on my list and was easy to talk to through the whole process! Thanks again Joel! read more

Very unpleasant experience. I've purchased three new vehicles from Dwayne lanes and after this last purchase I will be taking my business elsewhere in the future. First the sales staff know very little about their vehicles, especially the super duty trucks. They were also unprofessional and down right rude. Secondly the financial department did not honor their internet trade in value for my trade. They also would not negotiate on price because they were in truck shortage due to "the COVID pandemic ". Thirdly the parts department false quoted me the wrong parts for an fx4 package upgrade I intended on adding to the truck. Lastly the service department told me that they sold me the vehicle with a windshield recall and now they need the vehicle back for three days or more and that they are outsourcing the work to an aftermarket parts company. read more

Hi! Just bought a brand new Outback recently and yes, I'm loving it! I waited for the year end, hoping to get a good buy, but was dreading the procedure & time it would take to buy a car. It's always been such a long & dragged out process I almost cancelled my plans. I'm very pleased to say that it was the best experience ever! After going thru a short give & take, i was out of there in no time. Yes, I loved the entire procedure. If you're looking for a new (or used) i highly recommend Dwayne Lanes read more

I test drove a Subaru Forester a couple of weeks ago. I ended up buying another brand of car, but really appreciated the good long test drive that Joel Nations let me have. He answered all my questions and wasn't pushy in anyway. He was upbeat and personal. I have been a Subaru customer here for 9 years and have no complains. They are always friendly, helpful, on time and do not oversell when I was getting my car services. read more

We didn't buy a car because we were really hoping to find something used, but the gentleman who helped us, took his time and showed us some of the new options that really made us re think things. We could easily afford a new car, but didn't really think there was anything out there we liked. He listened to use, and picked up a little of our preferences, and showed us an option that we were impressed to know was out there. Our visit was about two months ago, and since we have yet to find a used car that really fits our interest, we are very much considering going back soon to see about a new one since we will be needing something with more than 2 seats soon. I really enjoyed my experience with the salesman who helped us here. Zero pressure, maybe because we were up front about what we wanted, or maybe because he was just that kind of guy. read more

AVOID: Got an oil change at the service center. Took over an hour longer than quoted. Then the sales team spams my cell with texts asking me if I still own my car. Yes. Thank you. That is exactly why I gave you my cell number so you could over aggressively spam me. What a bunch of halfwits. read more

We were so impressed with the way we were treated by our salesman, Marty Walinsky. He was so thorough in explaining all the details of operation and features of the Subaru Outback we test drove. He had a very calm and patient demeanor. He was caring and attentive and won our confidence and sale. We are so very pleased with the whole transaction, from test drive to finalizing our deal. We recommend Marty to anyone wanting an honest, conscientious salesperson. Thank you Marty! (He even let me use his phone to do this rating since I couldn't use my phone to do it!) Randy and Karen Free read more

I went to the dealerships twice in one day. The first time I walked in in the early afternoon looking at and I was there for about a good half hour no one asked if I had any questions or if I wanted to look inside in any cars or even wanted to do a test drive. So I was there for another 15 minutes still no one came to ask me if I wanted to see anything so I left. I returned one last time and the dealership was a little bit busier and there was people in their offices and my daughter and I was looking in the showroom and on the lot again stayed portably for another 45 minutes and while walking around there were sales people looking at us but no one asked us if we needed to look or test drive and car or even have any questions. So I told my daughter in the showroom lets go and the person in the office totally ignored us . WE WILL NEVER GO BACK THERE AGAIN. read more

I took my outback in for a small water leak near my sunroof. A week later I had a cascading waterfall in the back hatch! I bought my car back And the dishonest service manager tried to tell me I had lots of problems (also confirmed by HIS manager) and I needed a $$$ sunroof for my car that was NO WHERE CLOSE to the back hatch situation!!! Manager became intolerant of my questions and was extremely rude. Not a professional shop at all!! Took my car to Dewey Griffin Subaru in Bellingham. Not only did they diagnose the problem correctly, they changed out 5 burnt light bulbs that Skagit didn't discover in both inspections!! They were kind and courteous and listened to my problem!! Subaru of America got involved and they were kind enough to cover the repairs made by the service professionals at Dewey Griffin in Bellingham. I WILL NEVER EVER set foot in nor will I recommend Duane Lane Skagit Subaru. read more

Joel & Taylor were amazing! I inquired about a vehicle online and got a phone call within the hour. I went to dealer, met with Joel who was super polite, patient and honest. Had a wonderful shopping experience...highly recommend!! read more

So glad we came here to buy our car! My husband was looking for a manual little hatchback to replace his bike he just sold. Something he could not only enjoy zipping around in the summer, but also when it rains. He was debating between a Toyota Corolla hatchback and a Mazda 3. I suggested we go to honda and try a civic sport hatchback. They pulled the honda up, and it looked great. Way better than the Toyota. We got in, the seats were comfortable, the accessories were sharp, and we were excited for test drive. We got on the road, and realized how much of an RC car it felt like...cheap, weak, and not what we expected. Also, the model he wanted only came with a turbo charged engine, which he had read up extensively on, and wasn't impressed with the consumer reports and ratings. So, it was a disappointing experience. He wanted something more like the toyota engine but he wanted the sleek look of the Mazda. That's when I was like, "let's check out Subaru!" We went, and were greeted by Joel. He was incredibly friendly and knowledgeable, and didn't press us about anything, but nudged at the right moments with really great information that someone familiar and adept in the industry would posses. He let us ask our questions instead of bombarding us with "sell points," and when we wanted to test drive it he said "let's go, I have the keys." He was ready and willing to work with us and answer any and every question we had. We were ready right away to get this car, and he made it happen. read more

After a horrible experience at a another dealership, Dwayne Lane showed us how a Subaru dealership should be! Sven and Taylor were extremely helpful and the whole team got us out the door in the exact car we wanted. I highly recommend this dealership and plan to come back for my next Subaru! read more

If you are looking to upgrade your Subaru, or buy a Subaru! Marty Walinsky is your guy! By far the best salesmen, kind, caring, upfront, patient & honest. He made my buying experience so easy! From the very beginning he is straight forward, asked me my needs and wants in a car and showed me the best options! You don't find genuine salesmen anymore, I'm so thankful I did! Big Fan of Marty!! Thank you for providing immaculate service! read more

We are grateful to Dwayne Lane's Skagit Subaru for the stellar treatment we received while purchasing our 2020 Legacy! MATT was friendly, helpful, and knowledgeable - We couldn't have asked for a better salesperson or car-buying experience. He patiently worked with us until we agreed upon a price, then clearly walked us through the next steps. We received our beautiful car yesterday, and are beyond thrilled. Thank you to Dwayne Lane's and especially to MATT for all you did to help us! read more

I can't express how happy we are with our recent purchase here, my husband and I have now purchased two cars from Seth Strong at this dealership and wouldn't dream of buying from another dealership or salesmen as the service is top notch and the deals are incredible. Also I want to say thank you to Jennifer in financing for going out of her way to help us get everything in order with our warranty. They truly go above and beyond! read more

We purchased a 2018 Subaru Forester from this dealership this month. This was by far the most pleasant car buying experience I've ever had. Our salesman was Jeff Knudsen and he was fabulous. He was professional, knowledgeable and thorough, as you would expect, but he was also personable and interested in meeting our needs, rather than just making a sale. We are thrilled with our new Subaru and will return to this dealership without hesitation. You will not be disappointed if you choose to do business with them! read more

My son had made a schedule service for a recall airbag for our Subaru. He made appointment and arrived at 10:30 for a 4 hour service. We live on SJ Islands and it's a hour ferry ride to and from there and so the car couldn't be left at the dealership. He was shuttled over to mall to wait the 4 hours and then came back to find out the service technician had put in the wrong airbag for his car, at that time he was told that they were on it and for the next 3 or more hrs when he inquired was told that " in about 45min" it would be done! Well my son was the last to leave the dealership after waiting more than 7 HOURS! The service technician did give a free oil change for next time( NEVER WOULD WE GO AGAIN! )and then my son had to rush to make his ferry reservations He was beyond upset and hadn't eaten anything and said it was the most unprofessional experience of customer service he had ever been through! I called to complain and to find out what the protocol for this is type senerios and was informed by both managers that nothing could be done and they had given him a free oil change voucher for his inconvenience!!! I asked how many service technician were on hand and he said 30 at that time ,I became irate and said why didn't you try and get someone else to at least help to expedite this problem? I then said that if a business man or woman had come in I think the treatment would of been handled differently and I know myself after that much time waiting I also would have gone over the edge, but my son just had to wait? Both managers defended that each customer is treated equally...... but I would differ in that statement! Just a heads up to anyone using BURLINGTON SUBARU that I personally think that whole unprofessional service department let my son be inconvenienced for 7 hours because he wasn't vocal enough to make them accountable! This is just PATHETIC FOR PROFESSIONAL CUSTOMER SERVICE! read more

Sold my Subaru Forester here and got the highest quote of several dealerships I contacted. It was a straightforward easy process. Brought it in, they did a quick test drive, they checked it out in their system, and they started the paperwork with me. I even got a ride about 10 minutes away to pick up my rental car to head back home. My experience of getting a quote over the phone and actually selling my car was great. Here's where it went south. Since they were doing a loan payoff and needed the title transferred to them from my auto-lender, I was told I'd receive a check in the mail. My loan was paid off within 3 days and the title was sent to them. I waited and waited, and two weeks later, I started calling to follow up and ensure there was no problem with my payment. I was told to call a woman in finance and I called a couple times and she was never there. So then I left a voicemail for the man who processed my sale. I never heard back. I called again and finally reached him -- only to have him confess he's never bothered to check his voicemail since he's worked there. Really? So then why not just have a recording that tells people their efforts are wasted? I sent a couple emails through their website contact form. No response. I called again. No answer. I called again and asked for the woman in finance. She wasn't there. I asked for her voicemail, and was told she doesn't have one. I asked to speak to the manager. After 2 emails and 7 phone calls, I finally had someone who took me seriously and was able to at least promise me a response. I was pissed off at this point. It had been 3 weeks and no check and no way to even find out the status of the payment. I just wanted to be able to have some communication with the proper people, and instead I was frustrated and had no answers despite calling during business hours every time, and using their website. I finally received my check -- 6 weeks after selling the car. A month later, I got a call from them stating they had sold my car but were missing a copy of the title in order to transfer it. I explained I have never received a copy of my title -- my bank sent it directly to them when the payoff took place. Over the next week, I received 2 more calls asking the same thing. I asked why it was they didn't have a copy of my title when that's what they supposedly had waited for in order to pay me for the sale. They explained there was no record of it in my file. I had to give them my social security number again so they could contact my bank once again to retrieve a copy because they lost it. Long story short -- nice people but they clearly have a dated and disorganized system for filing and communication. read more

After doing a fair amount of research on my own, I decided to buy a Subaru Cross Trek. It made sense for my four year old son, my dogs, and my active, outdoorsy lifestyle. I contacted Seth in the Sales Department and told him what I was looking for, and he worked quickly to find the vehicle I wanted (located at another dealership), then took it to the next level, and took me from thought to car in the space of one day. Between his quick action and the finance team working so quickly and efficiently, I am happily blown away with the service at Dwayne Lane. Thanks for making what is normally an irritating and lengthy process into a quick, enjoyable process. I love my new car. Thanks Seth! read more

The sales team was nice and no problem there. The after care was horrible. Once you buy the car they are rude. If I would have known post service was so bad I would have purchased elsewhere. read more

We first went in to this dealership to look at the new WRX and STI about 2 months ago. Tom greeted us and was friendly enough. He showed us the WRX, but was hesitant to let us test it, saying it would be best to wait until a STI came in for a better comparison. We gave him our info, and he said he would call us when the STI came in. Delivery dates came and went. No call was received even after we saw the car on the lot on a random drive by. We went in on our own after several days of no calls telling us the car had arrived. We were greeted by Martin Walinsky, who happily took us on test drives of several different vehicles so we could narrow down our decision. He spent several hours with us, and was absolutely fantastic to work with. No pressure, knowledgeable, and willing to work. We told him we would be back in a month or two to purchase/order when we made our decision. Having made our decision, we went online to request some quick quotes before heading in. Tom was the first to respond with a generic "thanks for your interest, I'll get back to you soon." He didn't. Twice brushed off by this guy. Roy Robinson in Marysville responded right after, with an actual figure. After several days, we decided to go back to Skagit in person since no one would respond to the email. Here comes Michael Johnson. He seemed friendly enough at first, but things quickly turned. I had only come in to get a quote, to see if he would be willing to beat RR's quote, and to have a couple questions answered. When I asked him if he would be able to meet or beat the financing we had lined up, he all but scoffed at me when I told him the rate and the look on his face was calling BS . He said "Well, We'll have to run your credit to see." Which was fine. I was going to fill out the papers just to have them ready for when we came back in. My next question involved the extended warranty and if it was refundable, as my Toyota's is, if I don't use it. A legitimate question. He clearly is unable to mask his thoughts, as they are readable on his face. He thought I was crazy, and stupid for even thinking of it. He immediately started bad-mouthing my car saying people had nothing but problems, and that it would be all but impossible. Ok, fine. I can deal with a little bit of bad attitude, write it off, whatever. "So what can I do to get you to sign today?" I'm not here to buy today, I'm here to get quotes. RR's offered this much. But if I'm to sign right now, here's my out the door, and I'll bring my wife in to talk. He took my number to his boss (which was low, but room for negotiation, and by no means a low-ball offer) with a smile on his face. He came back with a much different disposition, telling me he would match RR's price, while showing details of another car with different options, (increasing the price over what mine would have been making the example irrelevant), saying that the offer was better than I should expect. When I said no, he returned with a short "ok, goodbye." He stood up, grabbed the build sheet off the table, crumpled it, threw it in the garbage, and walked away, leaving me sitting there at the table. I sat at the table for a few minutes (probably with my jaw dropped) trying to figure out if he really had just walked away like that. I am unable to put to words how rude and disrespectful his attitude and mannerisms were during the 10 minutes I was in the dealership. After spending several hours cooling off, I called up Roy Robinson's and told them about the treatment I received at Skagit. After being told that my treatment at Skagit was typical, they came back with an offer even lower than their original, and I now hold papers for my 2015 WRX order. Had Michael shown me even a little respect from the beginning, we would have come back within the week to place our order (through Martin tho, he was helping another couple when I came in, and had more waiting for him specifically, just because he's great) Michael Johnson's attitude in 10 minutes single handedly cost the purchase of our WRX, all of our maintenance and repairs, and the rest of my family's Subaru/Ford purchases. We are driving down to Marysville for our services, where we will be treated with courtesy and respect. MARTY IS AWESOME! read more