Terrible customer service. They quote you a low price and then charged $200 more! They broke a part on my upper console last summer while my car was in the shop. They then charged me to replace it for $120! I was quoted $42 last year. I was clearly overcharged. It's a two piece cap that snaps together. Charged me for each side!! Thru didn't rotate my tires. They wouldn't help at all. I wanted a $60.99 refund for not defining the part was two part. So stupid. You can't have one side and not the other. These guys aren't even open on the weekends!! I don't know how they stay in business. It was a 30,000 mile check up!! So I called on a Monday to complain. I was told Nicholas would research it and get back to me. Exactly 5 days later no phone call back and they are closed till Monday. So I called back the next Monday and were given the run around about one part being sold as two separate pieces. They are crazy. I'm very disappointed and won't buy my nest Volkswagen there!! read more

Great service and knowledgeable staff! My 2003 Jetta needed some repairs. The folks at KarMart VW were very helpful and resolved all of the issues quickly. There was no effort to upsell me, but rather a few suggestions on things that might need to be addressed in the future. I really appreciated the mechanic's video guide showing everything they did and what caused the issues. Thanks for the great service! read more

Update: I've just received my vehicle back from having the front motor and a battery cell replaced under warranty. They fixed their mistake and refinished my wheels at no charge. They took care of other things for me as well and I'm really grateful. The repair was a big one and we estimated it would be a few months for the parts to arrive but they got it done within a month! That was a good surprise. For those who are iffy about giving them another chance, don't think too hard. Just do it. read more

Karmart Volkswagen - Used to be on front passenger side. I hit a curb while turning right. Only one wheel damaged. - Auto Repair Near Me - Burlington, Washington

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Beware of service department at this location. Someone should have told me that we should have taken pictures or a video of our car before leaving it with them. This week my husband needed his VW GTi transmission service done. After being quoted a higher price from a different mechanic, he reached out to the Karmart VW service dept in Burlington, WA. Not only were they able to get his car in on the same day he called, but the cost for the service was way less. "You get what you pay for." It went in for a Transmission service and one recall for a microswitch in the shifter. Nothing else was wrong with the car when we left it there. As he's getting into the car to bring it home, he noticed an issue with the e-brake. It's loose now and the sensor keeps coming on. He immediately brought it to the attention of service desk lady and she stated no one was available to help him. Long story short brought it back today and they simply say, not our problem. We didn't do any work in that area and it just probably went bad. Went bad while sitting in their car lot all day.... okay. I guess cables just snap on their own. They blamed it on the mileage and unknown history of the car. read more

I called the Dealership to ask about their inventory and see if they had the car my partner and I had in mind. Mark Bos picked up the phone and answered all of my questions about the vehicle and sent us the pictures of the car so we can see more photos other than the ones on their website. We drove from Bellevue to Burlington to take a look at the car. Mark was absolutely knowledgeable about the company's vehicles and taught us so much about this brand. His energy and enthusiastic personality made us feel comfortable and even more confident about the car we wanted to get and we happily purchased it right away. If you are looking for a Volkswagen but not sure what is right for you, call the store and have Mark tell you about the options and cons and pros of the vehicle. We were truly lucky to be able to meet you and have your guidance. Once again we thank you so much Mark for an amazing experience we had with you and the time you spent to make sure we are happy with our purchase. read more

Moved from NY to WA and had issues with the Car Net module on my Atlas Cross Sport. NY dealer (where it was bought) couldn't figure it out nor cared to fix. Gave the folks at Karmart a chance and was very pleased with service with Alia. She helped me claim a new module against my CPO warranty, ordered parts and get it working in all about 2 weeks. Now the module works again and also received a light detailing before leaving with my car. Overall, very happy and these folks have great customer service. read more

After several days we went back to dealership to get our down payment back and we were pleasantly surprised and sarawak there to greet us with a vehicle that was approved by bank. We were very happy with results and are taking all negative reviews down and I would totally tell others to come here. I am proud to say all mistakes and or miscommunication were addressed and delt with It in a professional manner. Any one who makes mistakes and can call it as it is is wo dwrful. I would rell others to shop here and we have a great vehicle and Friendship read more

Professional and delightful experience with Karmart Volkswagen's Service Department. * Clear communication - Linda was excellent in explaining mechanical issues to my non-mechanical brain * Mechanical expertise - one visit repaired all issues * Respectful - Linda was mindful of my schedule and kept to it. Picked up my car; it drives solidly like new, was cleaned to look brand new, and I left with a smile in my heart because of the wonderful and personal service. I highly recommend Karmart Volkswagen's Service Dept. for an all around high quality experience. read more

I have purchased two new vehicles here with Mark and referred a friend who purchased one today. Mark is always great to work with and Susan was exceptionally kind and patient as she helped my friend navigate the purchase. 100% would recommend and will likely be back in the future for another new VW. read more

I needed help while I was visiting the area for a funeral. They took care of me with efficiently and compassion. I would recommend them highly. read more

I have used the service department here for repairs and servicing my 2018 Passat. Each and every time, Daniel and the service team do a fantastic job. They keep their promise on costs and deliver on time, not to mention, they are the friendliest to deal with and always share a smile. read more

I showed up to the Karmart Volkswagen and told them exactly what I wanted, out of the cars they showed me the first pick they had for me was the perfect car for me. I was a first time buyer and Alyssa helped everything go nice and smoothly I was nervous and excited. They do a very good job! Thank you!!!! read more

Karmart Volkswagen - Love herrrr - Auto Repair Near Me - Burlington, Washington

Mark, Danielle and Spencer all provided amazing phenomenal service. I did put this on the volkswagon survey I got, but I just cannot tell you how amazing Danielle is. She is phenomenal and I mean she is the biggest asset you have because honestly she is the reason I will be bringing back my car there and only there from here on out. The whole experience was unbelievably phenomenal. I truly felt like I was the president walking into the White House. I just called and talked to Mark, who again of course gave me amazing service. Ps....I couldn't find a sales page, I searched for it a few times, as I actually asked how can I put a review on Facebook and make sure it goes to the sales FB page, although this will somehow find its way. I'll still look and try for the service Facebook page also either way I wanted to put this everywhere and anywhere. You won't be disappointed taking your car here for service, and even better purchasing it there. if you see Danielle in the service Dept you'll see what I mean!! phenomenal!!!! . Spencer was great too and of course Mark, except Danielle just helped me first and like I told Mark in 47 years of me having experience (aka my age ) of customer service she hands-down provided the best service I've ever had in my entire life at least for this type of purchase /Service. NOW I get why people bring their cars to the dealership. It's worth a little extra money because it saved me a ton because they can figure it out the first time !! I went through two mechanics they couldn't figure it out it was a simple spark plug wires, pretty sad I had to drive it to the Volkswagen dealership all for that I called my old mechanic who is now fired LOL and I explained to him the two fuel injectors you thought was the problem he installed two of them the first one he thought was broken it didn't work, put in a second one didn't work, he finally said "you need to take your car to the Volkswagen dealerShip". He charged me 150 for the diagnosis only which was the same price that Volkswagen charged me for diagnosing it I'll definitely be back they are phenomenal the whole team and the store is beautiful. And you can't go wrong with a Jetta I mean come on that car no wonder nothing was wrong with it it just needed a tuneup LOL after all it only had 70,000 miles on it why would my fuel injector go bad that soon. LOL. I really downgraded I had a Mercedes S 500 it costed me about $2000 every other month and it was pretty new way too many upgrades I kept it for a while and then bought my Jetta for a commuter car and man that thing has never let me down 70,000 miles later it is purring now with a simple tuneup. THANKS EVERYONE AT VOLKSWAGON KARMART IN BURLINGTON WA. read more

I highly recommend Karmart Volkswagen and Mark Bos, I appreciated the no hassle upfront pricing that I could do over texting so I didn't have to spend my day at the dealership going back-and-forth with numbers. We settled on a deal in just a couple of texts, which made it a very enjoyable experience. The sales and financing departments at this dealer are so straight forward. My family and I have bought several cars from Mark and this dealer and I will continue to keep going back. Thank you Karmart!!! read more

Excellent service. Did not force me to wear a mask. Took the extra time and spent the details to make sure I had a five-star experience. I believe the lady that help me with Kayla. She's awesome! read more

WAY overpriced to start, then they don't want to service anything after purchase. Very disappointed in myself for not checking into reviews before deciding to spend my money here!! read more

Picked out a 2018 turbo charged Ford Escape slate gray blacked out wheeled sun roofed and on and on. No argument on the price. Took about 2 hours and we were finished. Thanks to Taylor and his putting up with my bearish moody attitude he did exceptionally well. I won't mention what happened with Michael and the phone call but I digress. Fast and easy good price and nice anniversary present for my wife. We'd go back for sure! read more

Don't waste your time coming here. They're only out to get your money. Left my car here for 3 days just for them to make up an excuse on why they couldn't fix my car and charged me $200 for wasted time and labor. You'll have much better luck taking it to your local auto parts shop. Don't waste your TIME or MONEY coming here!!! read more

They only good thing they did was get my fiancé and I into new cars. The guy we we're working with was...nice enough. The day we got my fiancé's car he was very nice accommodating, and informative. Next came my car. Asked me to come ASAP to sign the loan contract. So pack up my 1 month old drive 35 minutes down just to sign a piece of paper. Wasn't even picking up the car that day! Guy then asked me to bring cash for my down payment, $3,000 in cash? The day we get my car (2 days later) he informs me they can't find my extra key or owners manual, I it must have been "misplaced". Okay fine. After almost 2 hours of signing everything, he says hey guys I have to go help these customers real quick. 45 MINUTES LATER, he's finally done sending these guys off in their new car while we're still waiting again with a 1 month old baby. read more

Great experience here! Steve was very knowledgeable and helpful throughout the process. I am very happy with my purchase and the whole experience was relatively seamless. I would come here again! read more

I just purchased a 2013 TDI Jetta and all I can say is 'hassle free!!" Bryan was the sale rep I dealt with and he made my process as smooth as it gets. I must have changed my mind eight times on what I actually wanted and Bryan was more than patient with me, always had a smile and great attitude.His finance manager John, took it from there and made all the numbers including my trade-in work. I have never had as easy of a car buying process as I have had with Karmart and would recommend anyone to shop there. read more

I just wanted to express my appreciation to all of the team at the Burlington Volkswagen. I have purchased several cars in the past and when trouble arose with the TDI issue with Diesel cars from VW it was the Burlington team that met me with open arms in resolving my problem. I will remain a VW customer and I want to give special thanks to Keiran Faley!! Anyone looking for great service just ask for Keiran Thanks Team!! read more

They tried to block me from buying a car because they did not get the sale. I am 52 and have bought a lot of cars. I went to Roger Jobs first to buy a 2015 VW Toureg. I was met by someone that was so inexperienced that I finally just gave up and walked away. I found an Ap called True Car to check on pricing and immediately contacted by Mark @ KarMart. He said they had the car and could do the deal. I went in on a Saturday, tested it and decided to buy it on the spot. Then the games began. The back and forth deal with the sales manager. I asked him if he was going to play that game and he said he would not. Yet, he did and he would not honor the price that was already given because he said they were in short supply and were not being made any longer. As soon as he said that I walked out. Why would VW not make a 2015 vehicle any longer at the beginning of the year. I checked with other dealerships and they said that was not true. I contacted two other dealerships and the model I wanted in that color was only at KarMart so I made the deal but they would not release it for sale. They knew I wanted and decided to not let it go. Finally I tried another online car Ap and it connected me with Pignataro in Everett. The deal was better, the vehicle was available and the salesman (Erick) was awesome. We love our new Toureg and just completed the VW survey. Here is what we wrote. ___________________________________________________________________________ Best buying experience yet and I am 52 years old and owned a lot of vehicles. I will be back. I love the fact that they do not play the back and forth game. Just straight up with me and no wasting of my time. I own businesses and teach my people to behave this way. Glad to see a car dealership finally doing it the same way. The two dealers north of them were useless. Poorly trained (Roger Jobs), and poor salesmanship (Kar-Mart). Kar-Mart even tried to block me from buying the vehicle from other dealers. VW almost lost a sale altogether. That is really bad, in my books. I would never go back to either of those dealerships, but Pignataro did a great job. Very well trained, honest and straightforward. A+++ Love these guys. read more

I stopped in to Karmart VW twice in the past week to check out the new Atlas. Jake Johnson helped me both times and was very kind and knowledgeable. Ultimately we couldn't reach a deal but I still wanted to leave a review as Jake and his management team were great to work with and no pressure, they tried to do what they could. I usually don't leave a dealer where we couldn't work together feeling ok but they are definitely a class act and worth stopping in. read more

I'm happy with the vehicle I bought. But their customer service needs some help. The salesman lied about features on my vehicle, he was very very push and demanding and was working while he was sick which meant myself a very pregnant at the time got very sick!!! Their maintenance department is not well run. My husband was there for something that should of taken 40 min and they took 4 hours!!!! I won't be bring my car back to them. I'd rather spend extra money and take it someplace closer to me then deal with this craziness. read more

This dealership is great! We have some credit issues and they worked with us without any hassles. We were able to get into a brand new vehicle with a comfortable monthly payment. We never felt pressured and they have a great selection of vehicles. Highly recommend them. read more

Okay, so I am not a car person. I have no idea about anything to do with cars and barely drive. While my husband's car was at our family friend's business getting some maintenance done, it was noted that there was an error code that came up having to do with the LED lighting system that controls certain lights in the car. Then my husband and this family friend went on a trip to Portland and noticed that the blinker light in the passenger side mirror was working intermittently. This family friend said that he'd heard some good things about Karmart, and to take it there to have the repairs done since it was still under warranty. My husband asks me to take the car in. I do so and say that there's an issue with the passenger side light in the mirror and that it tripped some error code while work was being done on it. The guy behind the counter asks me to test it, and it was at that point that I noticed that it was working properly, which was pretty annoying. He drives it to their service area and I sit in the waiting area. The guy comes back and says that they compared the light to his car, which happened to be the same make and model. Okay, even as a non-car person, this seems super dumb to me since I had mentioned there being an error code. It becomes really apparent to me that they aren't plugging their computer stuff into the car to check anything. So I tell the guy that there's paperwork in the passenger side seat that specifically says what the error code is. The guy comes to me ten minutes later and says that the error code isn't an error code anymore and that everything is fine. The guy pointed out where my car was parked and they didn't even give me any paperwork. A week later, we take the car back to the family friend to have something installed in it. The error code is still there. The lights have started to work intermittently again. We're going to go back to the place we bought it from, because there's no way I'm taking it back to stupid Karmart. Going to Karmart was a HUGE waste of my time, especially since I live 30 minutes away. And it will probably be a huge waste of your time too if you bring your car in to be serviced. UPDATE: We took our car to the dealer that we purchased it from and they immediately found a short in the electrical system. They replaced the LED lighting system and some wiring in the headlights. read more

There's no talking these guys down so the price on the window is what you pay. I have known heard of them taken some of my younger sailors for a ride and give them a high interest loan and overpay if the sailor didn't know any better. If you're in Montana resident or in Oregon resident they will not extend tax-free to you, but they don't tell you that until the end of the deal. The service department will charge you without notifying you first. They me $76 for an inspection that was covered under their annual maintenance inspection. And when they found damage to the exhaust flapper valve they wanted to charge me $684 to replace A $250 part. It took me an hour to change the part with an Allen key and a flathead screwdriver and a pair of ramps. That comes to an hourly maintenance fee of $454. Karmart is another typical greedy auto dealer and service vendor. Save yourself some grief and find a better spot to buy and service your VW's. read more

Although the salesman named Doug was very genuine and professional. His manager named Jason wasn't pleasant at all. Even though I explained to him many times that I'm not looking to buy a car anytime soon and I just wanted to get some info. He played games with me and kept urging me to put down deposit today and make the deal. Because of his aggressive sales tactic I won't be returning to this dealership. read more

Stars?? How about taking "away" some stars!! Better not be needing your car serviced here. Even though their lot is chock full of cars I was told that they don't have ANY loaners! My car is under full factory warranty also! Thank you Volkswagen! And... The wait to get your car in to get it worked on is MORE than a week! Yeah... Things to consider if you EVER want to purchase a Volkswagen... And... From my very own experience, their sales team is just as bad! Better have that long overdue root canal than giving this place ANY business. read more

Came here with alot of nerves. I have a unique financial situation, and a car I was super ready to get out of. Gwen was awesome. Everyone was awesome. I feel helped, not sold to. If you want honesty and integrity when your in a car deal, go see Gwen. She was understanding, and went back and forth for me to get me what I needed! Thank you Gwen and team!!! read more

Danielle and other staff were friendly and professional. Danielle told me the needed repairs without adding a long list of "dire" repairs needed, like most other dealers do. She informed me about VWs, since I haven't owned one for very long without "talking down" to me. Even though I live 30 miles from Karmart one way, I will definitely be making this my service center of choice, when I need repairs done. Thank you. read more

So far each time I've come here for service, every person I've dealt with has been uber friendly. :) i enjoy coming here and go out of my way just for this location. read more

I thought I was going to have an issue with my credit and payment but the guys at VW worked with me and got my payment to what I wanted. As a result I have a the brand new car I had been wanting. I could not be happier to have worked with such a friendly and professional group. read more

The guy who gave me my title for the truck I purchased from next door was super friendly and nice!

Great experience will purchase from them again! Very helpful! The staff is very courteous and accomadating. Showed selections helped complete transaction quickly. Thanks Karmart! Rick A read more

Took my 2006 Jetta in for service and Hannah greeted me with a sincere smile. She showed me that my brakes needed to be done and were unsafe. They were almost down to metal. I highly recommend this shop. The integrity the staff has is something hard to find compared to some other places around. Thank you. read more

Our last visit wasn't as perfect. They still did a great a job but the rental was not provided this time and cost us a fortune.

I had a great experience buying my first car from Karmart! Bryce Nelson got me a great deal and was easy to work with. I never felt pressured to make a deal and I everything was explained to me thoroughly. I would definitely recommend this business to anyone! read more

Do not purchase a car here. Customer service was awful. They knowingly do not include essential parts for tire replacement (which is supposed to be included in purchase), meaning you must come back and buy the parts SEPARATELY. Would not honor a price reduction either even though car was bought from VW Karmart. read more