Highly recommend! Been going here for years & really love this office. Friendly & helpful staff!read more

I first came here for my mother's treatment, and they took great care of her and made sure…read moreeverything was perfect. I later brought my dad too, and had the same great experience. The biggest surprise was my son--he used to be afraid of the dentist, but not anymore thanks to Dr. Audrey. Now she takes care of my whole family. They're also very honest. I paid out of pocket for my son's cleaning, and they later helped check insurance, got it covered, and even credited me back.

DO NOT GO TO THIS DENTIST. I used to come here regularly and the service and. Dental work was…read moregreat, recently I decided to come back even though I dont live close by anymore, BIG MISTAkE. My husband has our insurance plan all taken care of so I know I have insurance and he called to make an appointment for me and let the woman know our insurance policy number the name of the insurer and that we were covered also asked her to verify the insurance before I drove down there which she said she did. Turns out She did not verify my insurance so when I got there, she was extremely rude to me. Made me sit down to fill and in front of everybody not even privately told me I need your Social Security number. She wrote it on a piece of scratch paper so I immediately felt weird by writing down my whole number. I didn't understand why she needed it, especially when I handed her my medical card from Mutual of Omaha., she told me Mutual of Omaha does not do dental insurance. Yes they do. She just didn't want to check.. She then proceeds to call the insurer I used to have only to find out that I was not covered through them, which is what I told her that I now had Mutual of Omaha dental again she told me they don't have dental insurance again. I told her they do and handed her my card at this point. I was very upset because all of this should've been verified before I even arrived.. I did not end up getting seen by the doctor and I have chosen to move to another dental place in Rancho Cucamonga instead, the front desk woman is extremely unprofessional does not know how to do her job and should not be asking people to write their Social Security numbers on random sheets of paper that are not even official. I would never come here again. She also asked my husband to take her phone number and said she had a special job for him, I was so shocked by this , she is sketchy AF!!!

The dentist is great, but the office manager/front desk is terrible. I had agreement with the…read moredentist himself, but was quoted double by the front office manager and she was not willing to go off what the dentist agreed on. Front desk overcharges and rude. She then called me to get me to pay extra on top of what insurance paid because "it belongs to us." Customers beware- check your paperwork and agreements.

The worst service ever! Held on to medical documents for…read moreover a month and refused to explain treatment!!! Absolutely awful service. Lack of education and knowledge. Refused to show evidence of recommended dental work. Dr. Octoman recommended over $25,000 in work and refused to show any XRays, charts, or documentation. The. Refused to meet and explain why she refused to sign a one page exam form for my transplant. Thea people are scammers! They knew I needed one form to be signed prior to my exam. Once they scammed my exam and fees, Dr Octoman refused to complete the medical form and avoided my calls and staff could not provide an explanation. Dr refused to come out to see me. Absolutely awful and 100% fraudulent attempt to scam thousands of dollars from my insurance. What an unethical disgrace. Would never recommend to my worst enemy. Highly recommend if you want shitty dental work and fraudulent billing. This business should not exist. It was also very dirty and unsanitary. A spider was dropping from the ceiling. Floors were filthy.

My mom has been complaining about a tooth that has been bothering her for over 8 years. I have been…read morebringing her to the "best" dentists all over LA and Vegas and no one has been able to solve the issue of where her pain was coming from... We are greatly blessed to have found Dr. Octoman. After filtering through years of top dentists, she is hands down the best dentist on the west coast. She figured out the issue and my mom is FINALLY pain free. Dr. Octoman is a true professional with a calming presence and great bedside manner. She checked on my mom every step of the way. My mom was legit crying tears of joy when we left the office because she was so happy and finally found comfort. Both Dr. Octoman and the staff are absolutely amazing. They're all professional, thorough, courteous, efficient and the office is ultra clean. My mom and I both thank you from the bottom of our hearts!

Wonderful service at this establishment. Had a molar tooth…read moreextraction which went very well. Dentist did a great job. Services were very professional, caring, and friendly. Wait time was very reasonable. Will stay with this firm!

I strongly do not recommend taking children here…read more I went to this place one month ago. Three weeks prior I had appointment with Dr Kim, we came in for X-rays and were told there were two cavities that needed fillings, so we scheduled an appointment for fillings last months. When we arrived, the nurse said the previous X-rays were unclear and needed to be retaken entirely. Then Dr. Kim said there were actually five cavities, and that two of them were so severe they might need to be extracted. While my son was having the X-rays taken, he gagged a few times--which is quite common. He did not resist at all throughout the process, but Dr. Kim said he was uncooperative and needed to inhale some gas first, followed by IV sedation to put him to sleep. IV sedation always carries some level of risk, and it's best avoided if possible. As a doctor, you should at least have basic patience. A six-year-old child cannot be expected to sit perfectly still like an adult. During the entire exam, the dentist made no effort to communicate or interact with my child. As a pediatric dentist, if you don't have patience, then you should treat adults instead. I understand that putting a child under general anesthesia makes it easier and faster for you to complete the procedure and move on to the next patient--especially since your income is tied to efficiency. But as a doctor, shouldn't you first consider local anesthesia and try the least invasive approach? Therefore, I strongly, strongly do not recommend the pediatric dentist Dr. Kim at this clinic.

I consider this the best dental office and care in the San Gabriel Valley. Dr.Gary has been my…read moredentist over 40+ years and provided excellent dental care. In addition, Dr John has provided the same excellent dental service including the giving me a great smile with the incredible work of my beautiful veneers. Actually, everyone that works in this dental office is very kind and grateful.

Always an amazing experience here. Dr. Dave is the best and kindest dentist. I've always have…read morebeen quite a interesting patients and everyone in the office have been amazing. Love the fact they work with their patients to help ease any and all dental phobia. I would highly recommend this dental office for everyone.

This dentist was very great and communicative they offer payment plans which is very helpful to…read morepeople who need it Alicia, Dr. Sima, Michelle, and Rene were all very helpful during this whole process and we will definitely be coming back!

My office experience with Angie was excellent. I came in today for cleaning and she took excellent…read morecare of me. Thank you Covina Smile

I LOVE Dr. Peng and her staff!! They are all amazing! I have had my teeth cleaned by both Dr…read more Peng and the hygienist, Roy. They are both great! My parents also switched to Dr. Peng and will never go anywhere else for dental work. Dr. Peng is a very well educated dentist and also knows a lot about pathology. She has a lot of state-of-the-art equipment and I love that I can see close-up pictures of my teeth and the inside of my mouth on the monitor so that I can see exactly where the work needs to be done! There is not one person in her office who isn't friendly, helpful and reassuring! My insurance covers 4 cleanings a year so I go as often as I can!

They are amazing! The dynamics, the team and Dr Wong make you feel great!! I highly recommend this…read moredentistry!!

Dr. Gadberry and Kim are exceptional! The level of care they provide goes above and beyond what…read moreI've experienced at other dental offices. The office is always beautifully decorated for each holiday, adding a cheerful touch to my day.

I begin with saying that it pains me to write bad reviews about a business but unfortunately…read morereviews are read by people who want to go to a facility with good customer service. This was brought up the other day when I was having coffee with a girl friend who also came to Premier Esthetics and experienced very bad customer service from front desk ladies. She also stopped coming to this office due to the same reason. My experience with the dentists was very pleasant. The ladies in front desk are very condesending when asked about cost of services. I do not have dental insurance so it is very important for me to know the exact costs of services that will be provided. They are very vague in telling you what to expect and add services without letting you know there will be additional costs. I find this to be very shady. I am not sure if management knows that there are lack of customer service skills with their front desk but hopefully with this review management will address this with the ladies in front desk area. I have since found another facility where customer service is all around outstanding.