The main owner dude (bald older scary looking guy) was sooo rude and scary! After I got my cleaning, I simply asked if he could visually examine my tonsils and he looked annoyed and proceeded to pull my tongue out EXTREMELY HARD!! I began squirming and wasn't able to speak to I made noises to express my discomfort and he kept pulling! I was in pain and tried to tell him to stop!! But the man just went up close to my face screaming "I'm not done! Sit still!" And so I had no choice but to endure the pain as he checked out my tonsils and then after a minute let go and walked away saying "you're fine". No apology no compassion!! I WILL be changing Dentists!! read more

Care went well! Very descriptive of what work was going to be done , always checking in making sure I was doing good while work was being done, all in all good work everyone was extremely nice and helpfully and on it read more

BEFORE ANY NEW PATIENTS DECIDE TO VISIT THIS CLINIC - PLEASE READ THIS REVIEW. I know it's long but I think everyone should know this before they end up experiencing what me and so many others have experienced at this clinic. Please note - I typically am one to give 5 star reviews any chance that I get. I felt convicted to give a 1 star as to help others know not to visit this dentist office. They lied to me about coverage/costs, provided unsatisfactory dental work, and gave unsolicited services to rack up the bill (ATTACHED). INSURANCE FRAUD: On August 2nd, I visited Cypress Dental for a teeth cleaning. I called beforehand to see if I was in-network and if a cleaning would be fully covered. Daisy says yes, which I soon find out was not true. Upon arriving at their clinic, Daisy collected my insurance information, called to verify coverage, and notified me that I was actually out-of-network.... Why did she tell me I was in-network then switch it up on me? idunno. Wasted my time and gas. This is where the insurance fraud starts I guess. After Daisy gets off the phone with my insurance, she tells me that my insurance still fully covers teeth cleaning; just not deep cleaning, x-rays, or exams. I tell her that I would prefer to go somewhere where I don't have to pay anything since my insurance would cover a cleaning, exam, and x-ray if in-network. She then proceeds to tell me that the x-ray/exam was necessary first step and that it would be free since she would process me as a cash patient and that the cleaning would be fully covered by insurance. I was skeptical and questioned her multiple times. I told her I wanted to be sure that I would not have to pay anything at all and that I was getting a good clean since my insurance only covers 2 cleanings per year. She confirms multiple times and assures me that this would be free on my end. I finally move forward. An assistant comes out and promptly completes my x- rays (she was nice). (UNSATISFACTORY DENTAL WORK) The actual dentist then spends less than 4 minutes TOTAL cleaning my teeth. I'm not exaggerating.... 4 minutes +/- 1minute. I questioned why he spent so little time and he said that I made his job easy for him by taking good care of my teeth. I told him that I haven't been to a dentist in 2 years and asked him to at least pick my teeth, and he said that he already did and that the tools he uses are very sharp. If you look at the picture I've attached, you can see that they billed $170 for Prophylaxis - Adult (CLEANING) , and Comp Oral Evaluation(EXAM). $170 for 4 minutes? That in itself could be considered fraudulent, but at the very least anyone can conclude that a cleaning lasting 4 minutes is rushed. (UNSOLICITED SERVICES) He then instructs his assistant to "polish my teeth" which I thought was part of the cleaning process but no... it was just a means to charge me money for services I did not ask for whatsoever. Charges not covered at all by insurance that I found out about later on. This clinic cares more about taking advantage of insurance coverage, and extracting money from their patients rather than actually providing great service. They charged $300 total for their lazy and rushed services. They billed $100 for x-rays and $70 an exam which they lied about and said would be of no charge at all. They charged $100 for a 4 minute cleaning. They charged $30 for some unsolicited "Topical Application of Fluoride" I would not return here even if the service was free. All the hassle of signing up, x-rays just for 4 minutes of incomplete cleaning. read more

Cypress Dental - General Dentistry Near Me - Covina, California

I was very nervous to come to the dentist, I have not been to the dentist in years. The front office receptionist (young lady) was very nice and very helpful. She made me feel so comfortable. She explained everything I needed to know about my Insurance and schedule my next apt right away. . Dental assistant in the back were very nice and helpful as well. The doctor was very theral I loved that ! I found my new dental office ! Thank you cypress dental read more

I brought my daughter here a week ago because her back tooth was hurting and her original dentist said she might have a root canal. The front office ladies were very nice here. But the main doctor (which i think is the older man) was very rude to me, my daughter, and the front office ladies. He scared my daughter and was screaming at her and me. I have no clue why people go here! Dont bring your kids or anyone here. This place is very unprofessional, very mean to his staff, and very unwelcoming. He said to bring her back for the work she needs done. Im not taking her back! DONT COME HERE THIS PLACE IS WEIRD!!!!! read more

Dr. Ismail Elsherif retreated a failed root canal that was done by another dentist. He is my last hope to keep this tooth and was confident enough to do the procedure. Thank you so much! read more

Totally Professional all the way, from the Lovely Receptionist to the most Professional Dentist. From entering to the exit, I was treated with compassion, courtesy ,and everything explained thoroughly. I LOVE this office. Blessings, Pastor Phil Sanchez read more

I appreciate Cypress Dental. Located in Covina CA. I think they can do just about everything. Dr. lsherf, was highly recommended by my general dentist because of his root canal success rate. Many people come from all over CA and beyond because of his dental care, his education and his experience. It was a 4-hour drive for me, I would have drove 8 hours. The front desk is knowledgeable and efficient. The entire staff is professional and friendly. read more

We were referred to cypress dental for my son's root canal. My son is 13yrs old and he has autism. I know its hard to treat my son because of hs behavior. Dr. Ismail didnt do sedation i was worried that my son wouldnt cooperate but i just thought to myself that the Doctor knows what he is doing. During the procedure my son couldnt stay still and made sudden movement which is dangerous because he can get poke. I thought at times that the procedure wouldnt get done. With all the commotions Dr. Ismail did a great job finishing my son's root canal. He is very professional highly recommended read more

so my dentist sent me here to get 4 retreatments (spaced out over 6 months) so I have visited this office 3 times total. the doctors are very nice and efficient , explain everything thoroughly, answer all questions and make sure i wasn't confused about any part of the process. The dental assistants are also awesome. Everyone here is hardworking, gentle, quick and you can tell they Care about what they do. read more

My dentist referred me to here for a root canal. They did great, super attentive, kind and caring. They tried their hardest to make sure I was comfortable, my fears were eased and went above and beyond for me. read more

WARNING!!! PLEASE READ!!!! Do not come here, the place does not meet cleaning standards. Dr.Elsherief who did my root canal grabbed his phone in the middle of the procedure and did not change his gloves. He gets calls as well and will leave you lying down until he manages the call which is about 10-20 min while I am laying there with my mouth open. He states that he is the best and that if I don't want to wait I can leave. Throughout the procedure, I told him it hurt and he said it's okay you are fine. I clearly am not fine if I am telling you it hurts. The most disrespectful office I have ever been to. I also got a cleaning from one of the other female Dr. who did not even clean my teeth properly I had to go to another office to get the work done correctly. They also billed my insurance wrong they charge you for more than what is originally stated on the treatment plan. Overall never come here you would be waiting for more than half an hour as your appointment time is never honored. There were many other bad reviews on here as well but they got taken down since they paid for them to get removed. read more

Very bad and rude service, front desk is way more polite than the dentist. Wish I woulda never come here.

I am soooo happy! This place is GREAT. I can't believe the negative reviews I read because my experience was nothing but amazing. I came in for a root canal. I was very nervous because the last time I had one done I left in tears and pain. (Not at cypress dental) Dr Elsherif was so gentle and I didn't feel a dam thing. Honestly I barely even felt the needle they used to numb me. I was also so sad thinking that I was going to loose the crown over the tooth that needed the root canal, but the dentist was able to save that for me as-well. Not only was everything pain free and easy, but I also don't need to worry about getting a replacement crown now. 11 outa 10 so happy. Also thanks to all the sweet staff who make the customer service and overall experience exceptional. Recommend this place to anyone looking for a dentist! read more

Great doctor. Great staff. Fast service! Wish I lived closer to use as my regular dentist

Absolutely superb, now I can enjoy some fine steak! The team is amongst the finest in the area, they are so good they also teach dentistry locally. On my first visit there they outlined everything that needed to be done and made it a reality for me with custom implants. After cross checking pricing with other sources I know I received the highest value for all the work I had performed. The team worked with my insurance and worked with me to cover all the services. It's not often that you come across great people that make you feel like they are truly there to help you rather than there to help themselves. It's been 10 months with my implants and 10 months of very satisfied smiles from ear to ear with my beautiful pearly whites. Thank you team, your guys rock!! read more

I received a root canal on a molar yesterday.The work itself was done very expertly and efficiently. I was given a Prescription for pain meds but haven't needed any 24 hours later.Thank you cypress dental. I highly recommend your services. read more

Sadly, I can't give less than one star. I had one of the worst experiences with Dr. Ismail Elsherif. After replacing a faulty crown just seven months ago, it broke again, and despite spending thousands of dollars, the material was of poor quality. The clinic initially promised to replace it at no extra charge but changed their tone after I waited 2 hours. Elsherif refused to replace the crown and became aggressive when I questioned him, especially since my tooth has bacteria and a bad smell coming out of it, he started raising his voice at me and getting close to my face. My daughter intervened, and we were thrown out of the clinic. This clinic is unprofessional, rude, and expensive, and their dental work is subpar at best. Do not waste your time or money here unless you want to end up with poor-quality treatment, unclean dental practices, and a hostile dentist who treats his patients terribly. I'm incredibly disappointed and will be taking further action. read more

I've been coming to this dentist for about a year now. I made the switch after my old dentist tried doing some unnecessary work on me. I absolutely love it here. They recently remodeled which has been a huge upgrade! Dr. and his staff are always friendly & welcoming. Daisy was amazing today & made me feel so comfortable. If you're looking for a new dentist, I definitely recommend coming here (: read more

Amazing services! Fixed my root canal last December! not a single complaint! Staff is super nice and caring! Appreciate them greatly!

So I had an appointment and when I went in everyone was so nice and friendly except Dr Elsherif I needed a root canal So he placed this plastic thing in my mouth I'm not gonna lie I started to have a panic attack and I was trying to tell him and he raised his voice at me and said I'm not going to take it off it's for your own safety (he was very rough from that point on) well as I'm laying there trying to focus on my breathing he stops mid treatment and goes out side to receive a delivery as I'm waiting my mouth so dry the plastic thing still in my mouth the girl I don't remember her name but very helpful sprayed some water in my mouth and put vaseline on my lips she said so they won't bleed they were too dry I look out the window and he is observing the delivery guys bring down a chair so I took pictures and when he comes back in I'm sure someone told him and he says "I needed to get that delivery because they have brought me the wrong things before and I know you were taking pictures of me idk for what but you are not going to get better work done then here anywhere else!!! (As I uh-huh him since that's all I could say) then he finished his work! That was very unprofessional I work in the medical Field and it's always patient care first!!!!! And fine go check make sure it's what you ordered but then go back in you don't need to stay the whole time out side!!! I will not be going back! read more

I really Liked the professional attitude of the from desk clerk and the dental technician who took X-rays of my teeth.

Dr is the best, he is a highly skilled instructor at Loma Linda that also runs his own clinic. He is truly passionate about providing great care and also takes medi-cal patients. My partner is in a really large power wheelchair and everyone is so kind to accommodate him. I definitely recommend this dentist. read more

DO NOT COME HERE. PLACE IS A SCAM AND RUDE!!! I am still livid as I'm writing this review. I had come a month prior to see what work I needed done, it was my first time here. Daisy had given me a price of everything I needed. Me being me, I like to write everything down in my notes to make sure I don't forget things. I wrote down the prices along with the treatments I needed. She also gave me a copy. Today I had my appointment and Daisy had given me a different price from what was given a month ago. I shrugged it off because it wasn't much of a difference. When I was about to pay, she said she forgot to add something else. So the price changed once more. After my cleaning was done, I decided to not get my wisdom teeth removed because I felt it was unnecessary. I was starting to get the feeling that they just wanted to give me a procedure so they can make money off the insurance. When I asked for a refund, Daisy forgot to charge me something else (again). At this point I was frustrated because how is it that I paid everything already, about to walk out the door, and she decides to charge me $50 more. I got frustrated and it was obvious, so they took me to a room to try to explain to me about the price. Elman Elawady, whom I believe was an Egyptian female hygienist (describing her so you can stay away from her), was upset at me. She was sooooo rude at me when the mistake was on the receptionist!!!!! Wtf! So I asked her why is she being rude when I'm still being calm, and when the receptionist was the one who made the mistake multiple times. This b**** Elman, stood up gave me a smirk and SARCASTICALLY said "is my tone better for you?!" I completely lost it and cussed her out. What kind of place especially a dentist, talks to someone like that? Especially when I was the one being told different prices THREE TIMES. UNPROFESSIONAL!!! read more

Amazing staff! Removed my wisdom teeth a couple months ago and the surgeon did such an amazing job. He makes sure you feel comfortable and is one of the nicest people I've met! Highly recommend! read more

They have fast and good service. Staff was very friendly. I would recommend to friends and family

Been going here for about six months my son actually had his six month check up it's always a great visit. The dental assistance make it fun and for my son not to be scared. The doctor is always very nice and ask my little man qs for my son to answer! My son loves to go to the dentist thank you for a great visit every time. read more

I've always had horrible dental experiences so when I was referred here to re do a root canal I was definitely anxious to say the least. From the moment I came in the staff was very friendly and made sure to make me feel comfortable. Before I knew it they were already done with the procedure and I didn't feel any pain or discomfort! Thank you for being so gentle and doing a great job! read more

Got a root canal from them and they are amazing. Staff is super friendly and the main dentist is so nice. I suffer from horrible dental anxiety and they truly made it easy and comfortable for me. read more

Dr ElSherif is nothing short of AMAZING! I had two root canals done by him today at the same time (teeth side by side) and NO pain! One was a retreat that my regular dentist did years ago and let me tell you this was a totally different experience. And only 1 shot and I was completely numbed. I can't believe it still. My regular dentist gave me multiple shots and I could never get numb and had given me so much anxiety/panic from painful experiences. I am so pleased and am recommending anyone that needs this procedure to come to the best! I drove an hour to see him and I would drive longer than that knowing I would be in good hands. He is a professor of endodontics so there is nobody better! Thank you a million Dr ElSherif!! read more

Thank you Cypress Dental for the great customer service- during the holiday it is so hard to find a dentist that is willing to see patients. Dr Ahmed, took care of my Mom as a walk-in. read more

Today I have an appointment with Dr Elsherif and I was really nervous about the anestesia once I was there the hygienist came and put my molar numb OMG it went like nothing I was really impressed that she did a really good job because I didn't feel bad at all. Dr finished my root canal same day with no pain . I'm really grateful to him and his staff. BTW I have to come back to finish my molar. Thank you Dr. Elsherif read more

Dr. Ismail Al Sharif is the absolute best dentist in Los Angeles County, California. It is enough that he has a big and kind heart and blessed hands in work and achievement. Dr. Al-Sharif's humanity combined dentist doctor and his wonderful and valuable work. He is a great doctor! He's very understanding and listens to your concerns. He takes time with the patient to help them with their dental and health issues! knowledgeable, transparent and rich with information ... I immediately felt comfortable, safe and most importantly confident in receiving my dental care under the hands of a specialist. He truly deserves the title of angel dentist. Very impressed, overall experience. It is highly recommended. read more

Excellent Doctor Has the most advanced equipment. Had crown place on front teeth. Since he has a CERC milling machine it was done and complete on the day he started. No more sending the mold to the lab and waiting a week with a hideous smile. It was done more inexpensively and quicker than anywhere else. Very pleased with his work A Big Recommend read more

This office is clean and new bt the dentist him self and his wife are horrible,Me and my boys have been coming to this dentist for a few yrs now&today I brought my son to get a check up and because I chose to go elsewhere, I could here the hygienist which is the wife talking about me on how I supposedly need a deep cleaning but when I came a month prior to get checked,they told me my teeth were fine then all of a sudden I need to pay 600, I called my insurance and was told that my xrays dont show I need a deep cleaning,never again will I or my boys come back to this dentist nor will I recommend them to anyone read more

Experts at their profession. I've always hated going to any dentist but my dentist is sooooo very kind and gentle. I have a new way of thinking on my dentist. Now I look forward to my visits. The whole entire office is friendly and they know of what they are talking when it comes to you teeth. read more

I've been coming here for awhile and these guys are fantastic!! They are great with my girls and never over work them he will break up in separate appointments any procedure they need so they are not in the chair long which with a toddler that I can't keep still that's very helpful for me and believe it or not she does great with him and loves it when Dr. Elsherif tells her to "open big like a mouth of a lion" lol she tells me that at home when she wants to pretend she's checking my teeth. I strongly recommend him and his staff to everyone in the area. If you're looking for well rounded super friendly people backing an awesome dentist come here!!! read more

Cypress Dental - General Dentistry Near Me - Covina, California

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Had my gums deep cleaned last week n a couple fillings plus root canal. Went back yesterday for wisdom teeth removal. Dr. Ismael was very honest and works super quick. All 4 wisdoms were removed in about 20 mins & I didn't feel a thing. Nevertheless the Dr. provided me his personal cell line and told me not to hesitate and call if I experienced anything out of the ordinary. So far everything is on schedule. I'm thinking about getting braces done here as they offer a payment plan. read more

Got some service done about 3 months ago and services was great . I had a check up 3 month later which I got a call and text to remind me of my check up and it was for today August 23, 2015 at 2pm I was upset because I got off work early to come in to my check up but find out it was close. It would of been nice to be call to let me know that they were going to be close but no calls smh read more

Cypress Dental - Apt I had for today and got off early from to come to my apt but to come to the dentist office close. - General Dentistry Near Me - Covina, California

I got 2 root canals done, I didn't feel any pain during the process and the doctor was accommodating. Great dental work here will be back.