The owner is a jerk. I bought a bike from him and it didnt work the next day. He refused to help. Blamed it on me. What a loser. Terrible business. read more

You'll be sorry if you use Jerry's! I sent my camera to Jerry's for repair, this was a few years ago. It was repaired and shipped back to me, I thought it was okay until I went to use it! So I sent it back to have them fix it, as I was told they would. Weeks went by, then a month. I never got my camera back. They lost it I was told, how do you lose a camera inside your shop. I never got an apology or a refund! read more

I have replaced many watch batteries here, and recently decided to buy a vintage bike from this shop. To keep this short, I'll just say I bought the bike in March, and I've never ridden it (After purchase, I soon realized the rear wheel was bent with multiple detached spokes). They promised to repair it, and then promised me a refund instead. They didn't have the $ to refund to me at that time, but then I was supposed to receive the money a month ago in the mail, and I finally had to drive to the shop and demand a refund. Now I'm just hoping the check clears in my account! It's unfortunate that I didn't feel I could trust these guys. read more

I have a Nikon D300s that I have been trying to get repaired for some time. Before I came to visit Denver for two months I had Precision Camera in Austin, Texas attempting the repair. Nikon sent them the wrong part and my departure date was upon me, therefore I contact Jerry's while I was still in Austin to have him have the part on hand. Apparently he's been scammed before, because he was originally not open to getting the piece, but I assured him that it would be no issue and I would definitely be there for the repair if he would order the part. I dropped the camera off for repair Saturday January 16th, and the following Monday or Tuesday they contact me telling me that I had told them the wrong piece that had a problem. They explained to me that The LCD display was damaged and they need to order the correct part. When I originally spoke with Jerry, I told him that the LCD control panel on the top of the camera was broken. How they didn't get the right part is beyond me. I should have taken this as a sign, but I didn't. I told them fine go ahead and get the part, but let me know when it comes in and what sort of repair timeframe we were then looking at. No one called me, and whenever I tried to call them I got no answer several times, and a message I left was never returned. This brings us to January 26th or 27th, a couple days before I was going on a trip to Lake Tahoe. Every time we'd spoke prior about timeframe he would say a couple of days with no real specificity, and the same went this time. Saturday Jan 30th I received a call stating that they'd found another part that was a problem. I told them I would appreciate it being overnighted because its been a long time I've been without my camera and I really needed it. I asked them to let me know about the overnight possibility and again inform me of the repair timeframe. Today, February 3rd, I went to their store since no one answered the phone the day before or this morning. The sales associate at the time informed me that the technician had suggested it be sent to Nikon for repair. When I asked to speak with whoever was doing the repair to get more information I was told he would not be in till Friday. Less than 10 minutes later I receive a call from Stefan the technician. He was angry from the beginning and would make a point and pause as if he were waiting for a response, then when I responded he would tell me that he couldn't talk to me since I wasn't willing to let him speak. I wasn't interrupting him but paid attention and made sure I wasn't. I let him make his points (one of which was that they can't call everyone every step of the way - which I understand, but when the diagnosis has changed to send to Nikon, I think you are saying you can't repair it or won't. If that's the case you should let the customer know once you've come to that conclusion.) After his ridiculous points I asked him if he was done and if I could make my point, which he proceeded to interrupt me through entirely and it took me five minutes to get it out "When were you going to let me know that you felt it needed to be sent to Nikon." It was Wednesday and he had to have known at the latest sometime prior to me coming in, yet no one bothered to let me know that. I tried to call the store so I could find out when the owner would be in, and someone finally answered the phone after 5 sets of rings, 4 times hearing their voicemail message. He couldn't tell me when he would be there. I'm sure he knew but just didn't want to tell me. So now I have my camera back and its in worse condition than when it went into them. I'm not a camera technician so I can't tell about the insides, but the on/off button had a spring in it for turning on the LCD backlight and it no longer springs back. When I took the camera in you could turn it on and see menu functions plus some display on the broken LCD. Now, I can't even get it to turn on. I've since called Nikon and they say its a 7-10 day turn around for repair (i didn't tell the problem they didn't ask, so I assume even the biggest repair can be completed in this time). Stefan claimed there were other repairs in the shop and seemed to suggest this was the reasoning for the extended timeframe and the lack of contact, but find this very hard to believe. I believe even if you are busy if something changes from what the customer knows you should contact them. Another problem with this repair service is, my girlfriend's necklace that we put in for repair at the same time. They stated that they called her number left on the work order, but I checked her logs and her messages and there was not a call nor a message. Finally when she started to worry about it I asked next time I spoke with someone about my camera. The person I spoke to had no idea there was even a necklace for repair. I spoke with someone else and they let me know it had been done for quite some time, yet we received no call. read more