If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

I took my truck in to have them warranty my sway arm links because they ended up breaking after…read morethere horrible installation the first time, but when I go to pick my truck up the said there going to be charging me 20 bucks, I said fine and paid, I then go out to get my truck and before leaving I check the links to see how they did on the installation, I notice that one of the like looks longer the other side is still the old one with the nut missing on the top. I've had nothing but problems from this company, I do not recommend!

Top to bottom very good place to get your car fixed from tire to auto repair. The price was good…read morealso not so much for

Doug and the crew are GREAT...we have been to them twice now since we moved back to Lufkin. Worked…read moreon our 1994 Ram 350 and have done a FANTASTIC job. We highly recommend them to do your auto service and it's at a very reasonable price. Go see Doug at the front counter.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Best place to ever go! They get it handled right and fast! A+ service and customer care!read more

Roberto is one of the absolute best sales guys I have ever worked with. Loving Toyota was the…read morefastest buying experience I have ever had. The whole team there is great.

Tried to buy a new Sequoia and was told that they " could not order them". After a quick search…read morelocated one in Palestine. So, sales Now, for MONTHS of dealing with a small recall, they have knowingly installed the wrong color bumper hitch cover. And today installed the old one back on the car to have it hanging off before we even get home. Loving is giving the whole Toyota brand a sour taste. Buyers pay attention, there is a reason they are only 3.5 stars!

Our family was involved in an accident and chose to have S&W complete the repairs. Upon completion,…read moreS&W collected payment, oddly only $500, which we questioned - but were assured was the correct amount. This morning the vehicle involved was towed due to an unpaid balance, from the hospital as one of our family member was receiving Cancer treatments. The attempts to collect, according to S&W were "unsigned for / undelivered" letters and "voicemails" which they assure were left. We can confirm that when we were finally contacted (nearly 6 months after the work had been completed,) a very rude and unprofessional clerk threatened to take the issue "to the next level" if the balance was not settled - again any unpaid balance was a result of S&Ws error and was never contested on our part. There was no need for a threat, that was extremely unprofessional. In speaking to S&W moments ago, I attempted to provide all of the details, including our focus on Cancer treatment for a family member and absolutely no intent on not paying - again we were the ones who questioned the amount initally collected. It was however made crytal clear that it was our responsibility ensure correct amount had been charged and the fact that the vehicle was towed from the hospital was not their concern and the owner of S&W could not be expected to "eat the cost" of the towing fee - we however, a local working family - could. I reiterate, the unpaid balance was never contested and it was also not communicated via a confirmed communication, when finally communicated it was done so via a threat eventhough the mistake was initially S&Ws. Please think twice when choosing where to send your business. Not all local businesses operate in an ethical manner nor are concerned about the effect of their mistakes/actions on the community in which they prospered from. EDIT: We've now happily settled the oustanding initial balance and VERY reluctantly paid the towing fee - the vehicle is needed for transport to/from cancer treatments and work and S&W did not seem at all moved to even compromise on the amount. I was also told that while my story was factual, if I did not remove / change my comments that they may be forced to respond. I assume they meant respond to my post, but you can never be too safe so I've slightly modified my post and paid the balance. Be aware of where you spend your hard earned $....

I had a fender bender. The shop took great care of my truck. I was informed if there were any parts…read moredelays. It's amazing how much work goes into a simple fender bender, but they did a great job. I'd recommend the shop to anyone.

2010 Honda Accord VSA and ABS lights are on dash…read moreWhat do you charge to check it out? Do you do repairs? Thanks 875-4574

Brann's did an outstanding job getting my son and me back on the road after an overheating issue…read more They diagnosed the system thoroughly and completed the repair expediently. The team was upfront and honest throughout the entire process. If I lived closer, I would bring all of my vehicles to them for service. Highly recommend!

I have taken my vehicles over to Randy for years and have never had an issue with anything. He's a…read moregreat guy and I will continue to do business with him. I've bought and sold a few cars and they all ran great thanks to him. My father in law also does business with him and has never had a complaint. His prices are also a lot better than other shops. Thanks Randy!!!

I wish I could give it less than one star. Had them replace brakes on my car and since then have…read moremade multiple trips to have them looked at. NEVER had this problem with any other brake place. By the time all was said and done ended up paying 200.00 for something that was supposed to be only 100.00. Was told when I called to inquire as to why they were still squealing I was told it's the recent rain that causes that. Well it's been dry for months now. So I wonder what the cause could be? Had him turn the rotors and the squealing is still there. Would never ever recommend this business to anyone I was friends with or even I was enemies with.