Highly recommend. I had a pair of Birkenstocks, and I cannot tolerate pressure from the lateral…read morearch. Brought them to Bills to have the lateral arch ground down. He had me come and try them to make sure they fit properly before gluing down a new top cover. Great job!

very exquisite. bill cleaned my shoes thoroughly, and they are very shiny now. The value was…read moreamazing, and the people were very nice. I was then recommended to go to lepore's italian market, which had elite sandwiches. I got many "how ya doin's." Along with the impeccable food, I did get warmly greeted by mario rossi himself. very good man. Although this has nothing to do with the shoe repair place, it made me very happy. My shoes have been fixed, and my stomach is full.

Anyone looking for a shoe repair service must try Quality Shoe Repair in Ridgewood. They did a…read morerepair for me while I waited. It's so nice to find a business that provides "Quality " to the customer. We will use them in the future for sure!

Could not be better service. Always takes care of everything needed. Shoes always look fantastic…read more Important.

George is an angel! He meticulously and conscientiously restored my leather bag to the elegant and…read moredignified look that it had when it was new! The bag had well over a decade of use, as well as nostalgic memories too. I had an accident a few months ago when an unexpected gale force wind threw me 15 feet from the sidewalk into the street and into the path of oncoming rush-hour traffic. I was clutching my bag at the time but it was ripped away by the strong wind and suffered damage. I survived but needed an emergency hip replacement --and the bag survived too thanks to George who repaired the holes and restored the leather to such beauty! What a gift to have a craftsman with such integrity!! Bless you, George, for your exquisite work!!! Amy Neustein, Ph.D. Fort Lee, NJ

Probably the best shoe repairman I've ever gone to. He can do just about anything and is just an…read moreextremely nice, humble man with a great sense of humor that truly takes pride in his service and cares about his customers. Highly recommended.

Dropped of scuffed off dress shoes and hoped that they would be able to get some of the scratches…read moreoff but never did I think they would come out looking brand new. The gentleman was very friendly and professional and did a test before he told me he would be able to do it. Very fair pricing and quick turnaround, dropped it off and picked it up next day. It feels like the scene from Toy Story when they fixed up Woody's boots. Will definitely go back whenever I need to.

I was in desperate need of shoe repair after running my favorite pair of boots into the ground for…read morethe third year in a row. After a quick call, the guys at Interstate swooped in and were able to transform my scuffed up boots into nearly perfect shape. The only thing that kept this from being a 5 star review was the work they did on my leather jacket. They did an excellent job touching up the faded color spots but I wasn't in love with the patch job done on the lining. While each pair of shoes was reasonably priced at under $20 a pop, my jacket was $100+ and had literal patches that rub awkwardly on my arms whenever I wear it. Not the end of the world, just would have taken it elsewhere if I would have known they weren't going to sew up the tears. Don't think twice about taking your shoes or favorite bag here for some much needed TLC. So grateful for their workmanship and won't think twice about dropping off my investment pieces for some much needed TLC in the future!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

He acted like he deals with lots of loubitons but then ruined my Loubitons and messed up the…read moreleather I wouldn't go to him

Great service. Never had any issues. The place consistently gets rid of stains and takes care of…read moreall of my designer clothing. Everything has always been perfect and timely.

Gene is the man!…read more I've been here a few times for dry cleaning specifically. Everything comes back great and crisp! No complains here! Gene is such a great guy too! I dropped off a white dress and he told me he might not be able to do much with it due to the fabric. When I came back to pick up, he told me up front that he couldn't clean the dress and took it off the bill. Also, Gene has impeccable memory. He remembered me after 3 weeks of and I've only been here maybe 4x. Great guy, great service!

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!