My order was submitted at 12:54 online, pick-up time indicated 1:27 the order would be ready. It's 1:41 and they haven't even started my order. It was hangung on the printer when I arrived. This happens constantly at this location. It's extremely frustrating that the staff offers no apology or anything for completely forgetting to prepare our order. read more

First i walked into the brightly lighten room. The comforting smile of the two gentlemen greeted me as i approached the counter to order. This being my first time, i was a little nervous.. but they did not rush me and waited until i was ready. The sandwich artist asked me if i wanted it "Mike's Way"; he spun the juices so tastefully that i couldn't help but smile. Then he switched and grabbed various seasonings and coated the sandwich. I ordered the og italian, mikes way with mayo, hot relish, and half banana peppers. read more

Jersey Mike's Subs - The mess Michael made - Fast Food Near Me - Henrico County, Virginia

Consistently the worst. Service, product, attitude. Everything. Workers often very high.

This location of Jersey Mike's is most convenient for me. The place is consistently clean and the service is consistently friendly and efficient. I've always been pleased with the sandwiches and my favorite is roast beef and provolone. read more

The Jersey Mike steak and cheese sub is number one on the menu and then it's the cold cut. Try them I'm sure you will love them both

Love Jersey Mike's! I frequent this location and the food is always delicious. Friendly staff and convenient location.

Staff at the Forest and Glenside location of Jersey Mike's go above and beyond. I get a sub for my son every week like clockwork, and they always get it right. I had to hang around there for about an hour this morning after locking my keys in my car, and they couldn't have been nicer or more helpful. They even let me charge my phone while I was waiting! 10 out of 10, absolutely!!! read more

Ordered three subs over the phone from here and they got one of the subs completely wrong. When we called the store and tried to get a refund for one of the subs that we ordered the manager got on the phone and refused to refund us for the sub. As someone whose worked in management at restaurants I was shocked at the way the manager handled the situation. I should have known that it was a bad idea to order from here given the rest of the bad reviews on here and the steady overall decline of this specific location over the years. This place needs a completely new management and staff if it's ever gonna be anything like it used to be. Never returning to this jersey mikes ever again sadly. read more

I don't normally leave reviews however, the food and service were by far the best I have ever had from any location across the few states I frequent regularly for work! The restaurant was clean and cozy and the staff nailed it! best hot bowl I have ever had from mikes! Thanks! Your attention to detail didn't go unnoticed! read more

If I could give 0 stars I would. I will never in my Life return to this shithole. They got my sandwich COMPLETELY wrong. I ordered multiple sandwiches and even tipped them after waiting 20 minutes for a call in order. When I called to let them know the order was wrong the manager told me I was lying and that I ordered it wrong. The manager was rude, hostile, and never once apologized or even listened to what I was trying to say. Do yourself a favor and go to firehouse subs bc Jersey mikes is trash. Esp this location. read more

On my last visit home, my aunt and mom were pretty hungry, so we stopped by Jersey Mike's for lunch. Our sandwiches were made quickly and heftier than ever. I was glad to know points would be counted on this purchase as well. I went with the turkey and provolone, as did my aunt. Mom went for ham and provolone. Every sando was fresh and big enough to save some for later. Thanks guys! read more

Got the original Italian when I was finally acknowledged to order food. Took about 3min to even look at me. Food was good and all but it's a bit awkward to not acknowledge someone when only 1 other customer was in the store. read more

Jersey Mike's Subs - Fast Food Near Me - Henrico County, Virginia

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Italian sandwich is the winner here . Flavors were good and service attentive. It's the perfect place to stop in for a quick bite for lunch.

This rating is based on literal lack of service, not food since they refused to come to the counter. It's 7:30 (granted a holiday) and 75% of the lights in the store are off. So as I'm pulling up to a near empty parking lot I am 1) pointedly looking I'm to discern if they're open and 2) clearly headed to just this place. I see two guys standing behind the counter, who proceed to fast walk to the back as I'm getting out. The door's unlocked, Google said they're open until 9... I wait about a minute for someone to reappear, say "hello" twice to no answer, and finally shout "are you open?"--which receives a delayed "no"! The Vape pen left near the register was a good indicator how many f$&@s these guys gave. read more

We shared the giant original Italian on French bread. I had the jalapeños on my side of the sandwich. The flavors of the sandwich was ok. Not too much meat filling and vegetable filling though. Which is good, making each bite manageable to bite. The juice saw on it made the sandwich wet but I did like the vinegar taste. Service from the crew was fast and friendly. read more

Always have come to this location, but one Friday afternoon I ordered 3 subs at a busy hour for the staff. Understandable, but the female staff member working asked for my order while others preparing delivery service orders. I see what looks like my order being started and the bread choice is incorrect. No worries, I told her I don't mind using what she cut instead of it going to waste. As I was getting the toppings added to my sub, the other 2 subs were totally incorrect with not the right meats on them. Not a problem, but when asked about it, she got defensive and said that's what I ordered. I know the customer isn't always right, but I don't enjoy being told I was wrong, when I know what I ordered. I would have been fine with a mistake if she had fixed it upon realizing she forgot my order. The other staff was very accommodating, though and apologized for her actions, which I appreciated. A bit disappointing. read more

Love their subs, I highly recommend this place. They have the taste I've been looking for, so glad I it here. If you haven't tried them go try them now, you won't be disappointed. read more

Jersey mikes located on staple mills rd.ordered the big kahuna the way it comes but got more jalapeños than anything else. Very disappointed in the service I received last night will not be returning. read more

I walked inside the store looking forward to a sub then got asked by a impatient employee my order. She was rude and condescending, made it hard to talk to her about an ORDER. Another employee got my attention and said there isn't white bread. The guy infront of me got white bread, that's okay, I said to cancel due to the service and inconvenience then she threw a mini fit and was even more rude then the other. Aggressively slapping the stove with food and sagging her shoulders walking. Horrible customer service. I looked to the guy on the left and he understood my look. Went to pay, 19 bucks for a sub from 16 something cents, nice. Wanted a discount but didn't want to be rude to how business goes, ironic read more

I want to start this off with I love jersey mikes food. I love their subs. But god the people that work at this location just hate their lives. They make you feel like it is a burden for a customer to walk in their store. They close at 9 and we got there at 8 pm. We asked for tea and they said they had already dumped all of it out. I live right by this jersey mikes and have been here a few times thinking it would get better. Nope it gets worse. All of the employees are nasty and had a sword fight with knives while we were there. Honestly they just need all new employees except one guy who has red hair. He is super chill. read more

When coming here for a Jersey mikes sub I asked for extra meat and he put 3 pieces of ham and 3 pierces of turkey extra where the first layer was 5 peiecew so it ACTUALLY COVERED the entire giant sub roll. I won't be coming back to a business who charges 3 dollars for a extra meat and your sub roll isn't that sick SUPER THIN read more

I had an Italian sub and it was delicious. They were way better than subway in my opinion.

Stopped in for a quick bite. The service was great- employees were super friendly and helpful. As always the sandwiches are crazy delicious. I've been here before so I can tell you lunchtime is crazy busy. This is one of like 4 places to eat on this side of glenside and all of them including Jersey Mikes are in the same strip mall. This is important because there isn't ample parking here. A couple retail stores and restaurants like chipotle, salad works, jersey mikes and a starbucks all sharing something like 20 parking spots in a tight space during lunch rush it's gets chaotic! Other than parking (which i blame on poor planning considering the amount of businesses in this small area who all can easily come here to eat because of limited options nearby) just pick a good time to come or order ahead, the sandwiches here are with it! read more

Jersey Mike's Subs - Fast Food Near Me - Henrico County, Virginia

As someone who had many fast food jobs as a teenager and now works as a food safety inspector, my advice to management at this location is to have all of your employees tie their hair back. I went in to get a sub order and your employee's waist length braids were everywhere- on the counter, over the food, touching the condiments, yuck! The braids are beautiful but not in my food. Please tie them back while dealing with food or potentially receive a food safety inspection citation. read more

I don't normally write yelp reviews but I felt compelled to... On 12/2 my boyfriend and I stopped in and got two regular subs with a combo which was around $18.00 or so. There was a guy and two girls working there. There was a gentleman who ordered something that they later realized they no longer had in stock. After they told the guy they were out of whatever he ordered he politely asked if anything else would be good instead, the guy working rudely responded that nothing else would be good with it instead of offering a suggestion or apologizing for the fact that they were out of that item. To make matters worse, the guy working was so incredibly rude to his coworkers. He was complaining about not being able to go on his break and when his coworker asked for his help, he scoffed at her and made her feel bad about asking which was evident in the look she gave me after his response. He was throwing a temper tantrum like a 5 year old in the middle of working, I cannot believe that adults act this way in a work setting. It took everything in my not to say something. My boyfriend ordered a hot sub which of course we had to stand and wait for (no big deal as we expected to wait) when they called our name and he went to get it, the girl who gave it to him looked at him in a very unfriendly manner in stead of saying "have a good day" or something like that. The only pleasant experience was the girl at the cash register, I genuinely felt bad for her that she had to work with these two people. They made the atmosphere so hostile and uncomfortable I couldn't wait to get out of there. And the food was only mediocre, but I expected that. On 12/4 I checked my bank statement and find that I was charged $33 by Jersey Mikes. I know for a fact that I opted not to tip the employees when prompted because of their poor attitudes, so there was no reason to be charged almost twice what I actually spent there. I know for a fact that my meal was under $20 because I commented to my boyfriend about getting two meals for under $20. I am extremely confused as to how this could have happened, whatever the reason it is unacceptable. I should not have to check my bank statement and take time out of may day to correct something that should have never happened. I have already contacted their help desk in regards to getting a refund for the difference. When I choose to eat out I want to have a pleasant experience, I will no longer be frequenting Jersey Mikes. I'm sure that not all of their employees are like the ones mentioned above but this experience left such a bad taste in my mouth. The atmosphere is not friendly, the employees know nothing about customer service and I will choose to spend my money elsewhere. There are so many good places to eat in the area, I wouldn't waste your time going here. read more

Poor service and terrible food on my visit. I came here to grab lunch with a friend on our lunch break since our offices are just down the road. I ordered a chicken caesar wrap and he got a chicken parmesan sandwich. I had to repeat myself several times; the employee looked at me like he had never heard of the wrap before. It wasn't very busy and my wrap was ready within a few minutes, but my friend had to wait 20 minutes of his 30 minute break to get his sandwich. No explanation given for why it took so long, particularly since customers who came in after were served sooner. He told me to go ahead and eat while he was waiting so my wrap wouldn't get soggy, but I only managed a few bites. It was disgusting. It was completely drenched in dressing so that everything was completely wet and dripping the moment I opened it. The chicken was rubbery and flavorless, and the caesar dressing itself was terrible. All $8 of it went in the garbage. My friend did like his sandwich, but it was similarly drenched in sauce and a mess. read more

Placed an order for a Turkey provolone. Got home and it was a club sub. Called and asked for a refund which they would not give over the phone. Poor customer service. read more

We got the chicken philly, philly giant and a mini club. The staff that was there tonight at 7:30pm was friendly and the service was fast. It's a little expensive $32.30, but the food was delicious, fresh and hot. I would recommend this location. read more

Never thought I'd write a negative review for you guys...but I ordered online today as did our whole office. Being a CPA firm there is little time this time of year for much of anything, so we had our Admin pick up our order....mine was wrong and an item was omitted. I tried calling for over 3 hours and got a busy signal (was later informed the phone was off the hook). I finally got through 4 hours later to figure out what can be done When I asked for a refund of only the bag of chips I did not receive but had paid for I was told I'd have to come to the store. Again my time being limited I have no idea when that will happen. I didn't even go to the store to pick up my order to begin with. I have a hard time understanding why you'll take my money without my presence but require my presence to refund my money?? read more

Cheesesteak, Italian Super Sub, Chicken Club. That's your top three here for me. Subs here are made with the Jersey style, if you want it. This includes the vinegar and oil and spices on your sub. You order in line, pay, and one person preps the bread, cheese and meat, and it goes without pause to the next person who tops it to your liking. I've been a Jersey Mike's fan for a while, so you have to make the call yourself. I'm calling it the best all around sub shop in town. read more

Jersey Mike's Subs - Fast Food Near Me - Henrico County, Virginia

What has happened to this sub shop on Forest Ave? I ordered online tonight and went to pick up at the time designated. I got there to be told my order was not received, and when they looked, it was there! I only ordered one sub, not a large order. People were coming through the door and going through the line and got theirs before I got mine. Another man was having the same problem. He even said, "Why order online?" Being 71 and trying to avoid crowds due to COVID, I was uneasy having to wait on my order. Once home, the sub was not like the others I have gotten there. I could not taste any vinegar at all and oil and vinegar was to be on it. The top piece of bread was not put on evenly, so a lot of the meat was hanging off. The bottom piece of the bread was very hard. I am disappointed, and I doubt I will return. read more

I was finally able to try out one of their sandwiches today. Could never get over to that location because of the extreme parking problems with the Starbucks next-door. Luckily, we can now get Jersey Mike's delivered via Door dash. The sandwiches are very good and plentiful and well worth trying. I enjoyed mine very much and I will use them again! read more

Great food and great staff. I have never been disappointed by any jersey mike yet. I tried jimmy John and jersey mike wins for the better sub read more

Do u deliver to1517 Tifton Ct richmond va subs are great and on point! Have n"tbeen here in a few years but I think it time to come back today! read more

This was my favorite Jersey Mike's, location. I got a sub, with HAIR, wrapped around my tomato!!! They refunded my money & apologized.

They are 5mins from where I work and have the best customer service! They are always happy and just the absolute nicest individuals! Treat myself to their veggie wrap, and love it! read more

No one asked what I wanted on my sub then handed it to me plain. When I said I wanted LTM she said she couldn't but mayo on it because they usually put it on when they dress it. I wanted her to try. She literally slammed my sandwich around and slammed it in my hand. And I was the only person there. The absolutely rudest person I've ever dealt with in fast food. Even though this location is a mile from my house I will NEVER go back to this location. read more

This is the best Jersey Mike's in Richmond. Parking can be an issue but the staff here is exceptional. Very friendly, and they actually make your sandwich with care. You will get Ana amazing sandwich here. Try the meatball or club, both are amazing. I will be back for sure. read more

Jersey Mike's is pretty good. This location is understaffed but the few who do work there are very friendly. The only reason I didn't give it 5 stars is because the portion of meat on your sandwich varies. Sometimes it's a lot and sometimes it's only a few slices. The roast beef is amazing! By the way, they do not heat up subs. Most of them come cold. read more

This is my favorite Jersey Mike's and it's right around the corner from my work, unfortunately it's almost impossible to ever find a parking spot around lunch time. read more