They are a racist crew working here. If you're not a delivery service app worker they won't even help you. We walked in to order and there was a man complaining saying they messed his food up instead of fixing the order they started "cleaning". They all behaved intoxicated. Slow and unresponsive. The only person doing visible work is the only female worker there. It was obvious the two guys pretty much refused to work and made their job about flanking her in to the space by the cutting wheel. The one guy kept picking up a washrag and setting it back down. The guy saying his name was Jimmy asked us if we could wait. We patiently waited 5 minutes. We ordered on the app since the employees were being rude. Gas is expensive and we need to Buy groceries and wanted a quick bite to eat before errands. We're being treated differently and refused service frequently lately. We were there a full 2 hours prior to closing time. The girl stood there staring at us like we were very unwelcome while stirring the mayo for a long time. The app tells us to get the food at 7:11 pm. We walk back in and still see only the female working and the two guys just standing behind her breathing down her neck. This time she is building 5 sandwiches by herself, two were big and three regular. There were about 6 delivery people waiting inside. Two others had picked up and left. There was 5 receipts being robo spit out of the register with delivery service and door dash etc. We waited another 3 minutes to be helped and by now it was a whopping 25 minutes total. We hadn't eaten all day so we got testy and crashed out at the guy. He STILL needed "five more minutes" to take our order. Insane and will not be back. Our order was never made and we got sick of waiting and had to reverse charges via the bank. Don't come here, they will keep your money and not give you any order at all. read more

This was only my second or third time trying jersey mikes, and wanted to give it a chance because I've had it catered before for work events. Big mistake! At least at this franchise? We came for dinner with my father, and it was a huge mistake. Our first two sandwiches were cold and were made within a few minutes by a nice gentleman working who memorized our order and instructed someone else (who came from the back) to make the hot sandwich. By the time we left there were four workers total (3 had come out) versus when we got there it was only one. Our third sandwich took about 20 minutes to make because the worker had no care in the world despite our other sandwiches being done for quite some time. She also only put gloves on half way into touching what she was cooking After waiting and waiting we finally got it only to get home and realize it was poorly and sloppily made missing half the stuff I asked for, because she was making it further in the back than the cold sandwiches I had to assume she was doing it right. For $47 for three sandwiches and really bad customer service from 3/4 employees I would never come here again and don't reccomend it at all! read more

Jersey Mike's Subs - Is it always this sloppy? Also didn't include any of the cold fixens I asked for and didn't wear gloves at first! - Sandwiches Near Me - Santa Ana, California

Staff: The team here was really nice. Everyone was friendly, helpful, and apologetic for a couple of hiccups we experienced. Unfortunately, they don't wear name tags so I cannot highlight anyone specifically. We did have 2 issues with our order. The first was forgetting to add tomatoes in my wife's sandwich and then forgetting to add bacon in mine. Luckily, we dined in so we were able ask for it easily. They were very kind and apologetic for the errors. This did not upset me, but worth noting. My biggest complaint is mentioned below under ambiance. Quality: Food here like their other locations was fresh, high quality, and overall tasty. Value: Prices are fair and in line with other food options of this type. Ambiance: Unfortunately, this is where my biggest issue was. The entire time we were eating inside an Uber Eats delivery man was on a FaceTime call talking extremely loud and pacing around the entrance. My first instinct was to ask him nicely to stop but as a customer I shouldn't have to. The business should be aware of major disruptions and address the issue for their customers. Others were visibly annoyed with the guy. Overall: The restaurant was clean, the staff nice, and conveniently located so I would give them another try. I really hope the store reads this and trains the staff on how to address a disruptive customer for future guests of their store. read more

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One of the best sandwich shop chains! All of the meats and cheeses are freshly sliced to order, and there's lots of options for both meats and breads. Making it a "Mike's Way" sub is the closest that you're gonna get to a real Italian sandwich. It gets busy during lunch, so I always order through the app before I arrive. Earning rewards points gets you free food too. The chips and chocolate chip cookies are great additions to your meal. They even offer baked potato chips. It's definitely a sub above. read more

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This place is super slow so order an hour before. There is limited seating inside too. read more

This location is chronically bad for reading phone/online order tickets. Today I asked for white bread and got wheat, last time the bread was stale, and the time before that I asked for light juice and it was drenched. Very frustrated that this is the closest JM to me. read more

No management and did not call out any online orders. 30 minute late from scheduled pickup time read more

Normally the service is decent, but today I experienced otherwise. Rude and sloppy service: 2 female workers were chatting at the bread station when I walked in. They did not even turn their heads to acknowledge I had walked in. Neither of them greeted me, so I wasn't sure if they noticed that I came in. Then one turns my way and proceeded to take my order. Girl #2 was, at this time, at the topping station and was very dry in her manner. She added the requested toppings and condiments, then grabs the knife to cut the sandwich in half. She does so in a half ass way so that the top bread of the shorter half of the sandwich keeps falling off and the contents were sliding off the bottom bread. Then wraps it up and puts it in a bag. She placed the bag on the counter for me to take, with out saying another word. Not one "Hello", "Welcome", "Thank you" or "Bye" from either of the workers on this visit. I don't believe this is standard for Jersey Mike's, so I am little taken back by today's experience. I wish I had taken a pic of the sandwich when I unwrapped it, but was so dang hungry today, that I just inhaled it. 2 stars for the sandwich at least being tasty. read more

It was fast and easy my only complaint is the cleanliness. Floor, tables and entrance door were dirty.

To the dude working the grill today around 1:15pm. I asked for a chicken Philly no bell peppers. They handed me the receipt, super basic sandwich. Just meat cheese onions. They were swamped making cold sandwiches so mine was the only hot one. I'm waiting then I see the guy on the grill go and grab lettuce and tomato and put it on the sandwich. I tell the nice cashier "hey I think I just saw him put lettuce and tomato on my sandwich, I didn't want that". She goes to tell him and he's like I took it off and handed her my sandwich and walks away. So awkward because me and the cashier noticed him do it, not try to offer to make a new sandwich an just walks away. Who TF wants soggy lettuce on a hot sandwich!? Crazy. So came home disappointed and had to pick soggy lettuce out of my warm sandwich. Lock in dude! read more

Jersey Mike's Subs - Sandwiches Near Me - Santa Ana, California

I usually order a turkey and provolone on wheat bread with lettuce onions tomatoes yellow mustard and mayo on both side of the bread and oregano. Delicious! I also sometimes get the Philly cheese steak with the onions and mushrooms and melted cheese. read more

Likes: + The #8 Club Sub is delicious and crunchy. + Love getting the giant size. Save the other half for later. + Efficient service. + I like their soda machine for the ice water. + Plenty of parking. + Conveniently located near the freeway. I had: $19.99 #8 Club Sub, giant read more

I placed an order in the app for 3 sandwiches and 3 bags of chips on 3/31/2026 at 7:27pm. My lunch is at 10pm. When I open the bag, there are no chips. I come back to the same location tonight and let the worker know what happened and basically he tells me I'm out of luck. That their policy is not to correct the order because there are many "homeless" people that frequent the area that try and scam the store out of food. He says because the order was a week ago, that he probably won't be able to issue a refund. And the best thing he can do is give me one bag of chips as a courtesy. I paid for 3 bags of chips, received none, and then your worker says he'd do this out of courtesy? This is the second time that this exact store did not include the chips and I don't have time to just stop in the following day to have them make the order right. If you look at my order history, it shows that I'm a regular here, I do not need to scam anyone for a bag of chips, but I would like to GET WHAT I PAID FOR. Needless to say, I won't be back. read more

Love having a JM's within walking distance of my workplace. It makes me look forward to my lunch break!

I've been going to jersey mikes for a long time. This one is one of the worst. This male worker was extremely rude to a female coworker who was doing all of the work. It took over an hour to get my food. Definitely not coming back to this one. Constant bad experiences here. read more

I'm in love with their Philly cheese steak sandwich they make, friendly staff and fresh veggies. Try it if you like hot sandwich! read more

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Woah, no recollection of 1st review here 9 yrs ago! Anywho, got a promo in email for Hot Italian sando reg for $8.95. Give a new sando a try. The place is clean as usual, not busy. Ordering is a breeze. I get my sando in a few minutes cuz it's hot and they have to prep it vs cold. Here's where the problem starts. I'm on Reddit a lot and all I hear is private equity is the downward spiral of any biz. JM was bought by private equity few years back, and all reddit talks about is the quality of JM has really fallen off. Personally, I didn't see it til now. So unwrap my sando, I wish I took a pic for Yelp. It looked like a hot mess, like something I get from Subway. Even worse upon biting into this hot mess, the only that I'm thinking is this Subway's BMT but twice the price. I go to JM and pay extra cuz of quality vs Subway. If JM quality is dropping to Subway levels, I'm going to Subway for the price. read more

Extremely disappointed with this Jersey Mike's location. They were completely unorganized and had no idea how to manage online orders versus the very LONG line of customers standing right in front of them. I was literally the 3rd person in line, and it still took forever for anyone to even acknowledge or start my order. To make things worse, the woman helping forgot my order, seemed totally confused, and offered no real help. The food itself was good but honestly, it's not worth the headache. I'd rather just drive a little further and go to Subway where at least the service is organized and you're not standing around wondering if they forgot you exist. Won't be coming back to this location. Ambiance was not worth it. read more

Good area, clean and smells good on the inside. philly cheesesteak was good for what it was, staff is super friendly. Would be happy to go here again, but the parking is so tough at times thanks to South Coast Plaza. read more

Unfortunately, the service tonight fell short. Our sandwich maker prepared my husband's sandwich with plenty of ingredients but didn't clean the knife used. For my sandwich, he opted to switch in a different bread than what I ordered. Why? It's not something I wouldn't notice when I ate it; it's obvious. Worse yet, the bread I did receive was raw at the center in one half. I ended up taking it apart with a knife and fork to consume. Unappealing and disappointing. Scant toppings, too. It'd been kind of a long time since I've had a sandwich here, and this doesn't inspire me to come back. read more

Jersey Mike's Subs - Ordered a tuna sub with tomatoes. Opened it up at home to add cheese; barely any tuna on the bread. Are you kidding me w/this? - Sandwiches Near Me - Santa Ana, California

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ALL THE WORKERS HAVE SMART ASS ATTITUDES. Ordered an Italian sub and asked for no HAM and to replace with more pepperoni ... the female worker replied with "not to be a smart ass, but the whole sandwich is ham so which is it that you don't want?" I know the whole damn sandwich is made with pork. I said I know it is, I want no HAM and extra pepperoni. She then went on trying to tell me the whole sandwich is technically ham when the meats list out as ham, prosciutto, capocollo and pepperoni. Again, I know the whole sandwhich has pork... if I asked for no ham I know you know what I mean when I say no ham. If a customer wants extra pepperoni and no ham then she should've just stopped with her passive aggressive commentary and done her job instead of taking her annoyance out on a customer. read more

My wife and I stopped in for someplace different for a weeknight dinner. So happy we stopped in at Jersey Mike's! And the store was clean and well-kept and the employees very friendly. Our sandwiches were made quickly and exactly as we asked. By the way they were absolutely delicious! Thank you! read more

Jersey Mike's Subs - the counter area - Sandwiches Near Me - Santa Ana, California

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sandwiches are delicious I prefer the hot chipotle cheese steak sandwich which is my favorite 4/5 very flavorful and the mayo ending well the philly cheese steak with double cheese was all quantity but not so much of taste. it was quite bland. 3/5 these subs will surprise you read more

Jersey Mike's Subs - #17 Mike's Famous Philly - Sandwiches Near Me - Santa Ana, California

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Just had a Mater Dei High School lunch/meeting with more than 75 people in attendance and purchased the sandwiches from Jersey Mike's on Bristol St. What wonderful service from Michael Spann the GM who was a great help in recommending the various combinations what work best. The order was ready exactly on time and was error free. Michael was very professional and a credit to the Jersey Mike's organization. read more

Perfect sandwich spot nice fresh vegetables and respectful the 42 best one thanks to victor .

I like the location of this Jersey Mike store for its convenience. It's close to other fast foods and coffee shops, quick for grab and go lunches. I went here to redeem my birthday coupon (for the people who don't know about this yet, you get a free sandwich on your birthday when you register in the app). I picked an item in their secret menu that has turkey and cheese (cuz I like turkey), fresh lettuce, tomato slices, and all their sauces except onion. I don't remember clearly the name of the sandwich but you can ask for the name. The fountain drinks is included in the coupon. I picked Cola for sure, it goes well with everything. I also have a bag of chips that I want to buy as a thank you for treating me the meal but the guy in there was so nice to give me for free! I will come back to buy more sandwiches and grab a couple of snacks for my friends to give back. read more

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I placed an order for our office and they were missing two sandwiches, two 3-packs of cookies and none of the chips that I selected were delivered. I tried to resolve this issue and called them. Although I understand that using Doordash is a 3rd party that I will need to go through for resolution, but the response from the person who answered was that they are busy and that's why my order is missing stuff. No help and all and will never use this store again, especially when an entire office is waiting on their food. read more

Jersey Mike's does not ever disappoint! My wife and I have been going to Jersey Mike's for about 10 years now and the reason we keep coming back is because the quality stays the same. We used to be all about subway but when we first had a sub at JM's, we noticed the huge difference in the quailty of the bread, meats, ingredients and overall customer service from JM's. Not to mention the store we go to is always clean, organized and the workers are always quick to get you on your way or serve you your food to eat there. The selection of sandwiches is also something that I've always liked at JM's because they have philly cheese steaks, tuna sandwhiches or chicken sandwiches so there's an option for everyone. We will not be returning to subway for as long as Jersey Mike's stays open, and we hope it stays there forever! To anyone who wants a delicious sandwich, do not doubt on coming to eat at Jersey Mike's because you won't regret it one bit. Btw the number 13. Original Italian is my personal favorite, give it a try! read more

My husband has just picked up the sandwiches. We ordered the larger ones. They forgot to add steak in my portabella cheese steak sandwich. Disappointing read more

#13 The Original Italian comes with HAIR in it. Got home and ate the first half of my sub to unfortunately find this inside the second half. Usually not one to post bad reviews but the staff needs to do better. This is gross Be cautious of you order at this location. read more

Jersey Mike's Subs - Sandwiches Near Me - Santa Ana, California

It was my first time trying out Jersey Mikes and even though I went in 15 minutes before closing sandwich artist "Nae" still took her time with me & helped me figure out which sandwich to get. After displaying great customer service she proceeded make the most delectable sandwich I've ever had. 10/10 experience. Will be definitely going back to try out different subs off the menu, Hopefully made by Nae! read more

It was my first time at Jersey Mike's. I've seen this store around before, but never actually had gotten a chance to eat here. I've tried other subway sandwich places such as Subway and Which Which. I wanted something fast and filling today so I searched up nearby food options and stumbled across this store. Upon first walking into the store, I was greeted with a hearty "Welcome!" as an employee looked up from making the sandwich and smiled at me. I was really impressed because he was in the middle of making the sandwich, but he still had a chance to make the effort to welcome me in. This made me feel important as a customer. I waited in line and scanned the menu to see what I would like to order. The employee told me that he would be ready whenever I was ready. I asked him whether the California Club was a hot sandwich and he said no. However, when he found out I was looking for a hot sandwich, he told me that he would be more than happy to put the sandwich on the grill for me. He explained to me that the cheese would be melted and asked if I would be okay with that. I was impressed that he went out of his way again to offer me that option. The entire process was easy to order and all the employees after that were efficient in making my sandwich as it went down the assembly line. I even told the employees that I felt welcome and really appreciated their customer service and positivity. The sandwich that came out was tasty and juicy. I had chosen to do it "Mike's Way" and was not disappointed. The California Club was very flavorful; I would definitely order this again! I even noticed that there is an option to make the sandwich into a tray or wrap. Next time I will try that and compare it to a sandwich. Since it was my first time, I had to try the sandwich though! I give this place 4 stars because part of my sandwich wasn't on the sandwich making table and it was a bit unhygienic, but aside from that, everything was great. I don't know if all Jersey Mike's stores are like this in providing exceptional customer service and spreading positivity, but the employees at this location definitely made my day! read more

Jersey Mike's Subs - California Club Sub - Sandwiches Near Me - Santa Ana, California

The staff was very friendly and welcoming! My food was made quickly and the atmosphere was lively. Will come again!!

The team doesn't know how to work under pressure. Very disappointing. They focus on online orders rather than the customers inside the store. read more

Went to 2 other places I was intending to shop at... asked to use the restroom for both my girls, and they said "it's out of order". Can u say BS?? So came here and they were nice enough to let my girls go, no BS story on how it doesn't work. So because of that, even though I wasn't hungry, ordered a giant sub #9. Thanks to guys there for being nice and letting my girls go potty. read more

One female employee on may 21st 2023 said we're closed at 8:55pm. 9pm is 9pm, with in those 5 mins I saw 4 customers got refused while I was sitting in my car. read more

It's a classic fast food sandwich shop. They can customize your sandwich. It's a good cold sandwich shop. Enjoy!

Usually kinda ok. Not the greatest, but convenient. Tonight they wouldn't accept a coupon I won at a Jersey Mike's promotion. Real coupon, no BS. Everything on the coupon said it should be valid there and the manager just said no. So, now I'm saying yes to a one star review. Would give less if I could. read more

Leaving a review on Yelp will not do anything to benefit you or any other consumers. Yelp, will take it upon themselves, to pick and choose the comments and reviews THEY want to keep posted about the companies they host. Yelp, this is not a misrepresentation of daily experiences during unseen circumstances. Covid has consumed this country for nearly two years, and that's no excuse to allow your employees to be rude to customers and consumers. Do you really think you're the only place in San Diego county or California who sells subs? You sell sandwiches... Other people sell sandwiches too, and they're not rude. That was the whole point. In the last two years, everyone has been asked to put on a mask, hundreds or thousands of times. The post I left was about the way in which the employees were speaking to the customers, and if the pandemics been around for two years, it is representative of how they act on a daily basis. How long are you going to milk this? How long do you give employees a free pass to be rude? Other employees at other restaurants aren't rude. By the way, you have to take your mask off in order to eat there inside Jersey Mike's after you've placed your order. I didn't see a single employee wiping down a single table...That's concerning during a pandemic. The store was busy, and therefore the employees were being rude. Whether it was about a mask or about them being out of cheese...The employees were rude. Good Lord, it is not rocket science. We/I had a negative experience at this Jersey Mike's, but the cause pertained to the way I, and at least 10 others, were spoken to when opening the business door AND putting on a mask, simultaneously, which I was (WE WERE) already doing. To delete the post simply because it had to do with masks or the pandemic, is nothing short of deceitful. You also removed it, because I spoke about the fact that my father had Covid and died from the pandemic. That is also a fact, and it is called freedom of speech. As someone earning a doctorate in public health, you had no reason, nor right, to delete my comment and review of this Jersey Mikes. It's a violation of my first amendment rights, and my right to freedom of speech. Ultimately, this means Yelp is actually worthless. The reviews that are left on here are only reviews that Yelp agrees with. Yelp hides behind the curtain of a pandemic and delete a factual experience, because it had something to do with a mask mandate for the pandemic. So, as I stated previously, I am leaving another review about my negative experience at this Jersey Mike's and the way their employees spoke to the customers who were simply trying to come inside and place an order with our masks on. There was no need to be rude. That was the point of the initial complaint. And you, Yelp, have missed it. This is the new, ideally more improved, and socially acceptable post during these trying pandemic times. I still only give this location and business one star, because I can't leave a zero star review. But one star is aiming way too high. Shame on you, Yelp and Jersey Mike's. I have kept a copy of this review. I will post it on every social media site I have, and I will be including the email that you sent me stating that you deleted my review, bc YOU didn't like it. Do better, Yelp and Jersey Mike's. Do better. Let's go Brandon! We know you're going to win the next race... read more

Jersey Mike's Subs - This is the email from Yelp HQ, stating they deleted my Jersey Mikes review. - Sandwiches Near Me - Santa Ana, California

Good sandwiches as usual. I'm not a huge fan of Mike's way bc it drenches the sandwich but that was my own fault. Join and they'll give you a sandwich on their bo read more