love the food from here new location iss closer. too me but i'll still come heree lolll read more

I had a disappointing experience at this In-N-Out location. During my visit, the cashier taking my order was inattentive and came across as dismissive. While I was placing my order, she began repeating it back incorrectly and added an extra hamburger that I had not requested. When I attempted to clarify that I had ordered three hamburgers, I was interrupted and told, in a condescending manner, that she had already "got it." Unfortunately, the issues continued when I received my order. Two of the fries I had specifically requested "animal style" were prepared as regular fries instead. This experience felt frustrating and avoidable. Clear communication and attentive listening are essential in customer service, and I hope this location can reinforce those standards with staff particularly for employees handling customer orders. A more respectful and careful approach would greatly improve the overall customer experience. read more

Terrible experience here, would not recommend. First off, the bathrooms were absolutely disgusting and there was no toilet paper, which is unacceptable for any restaurant. Then our order was wrong. I specifically asked for a 3-patty, no cheese, whole grilled onion wrap with chopped onions, and they didn't include the chopped onions at all. I also asked for a side of lettuce and spread for my mom when ordering, but they didn't add it. When I asked for it at pickup, the staff seemed irritated, which made the situation even worse. How you going to have attitude when you guys are the one who forgot! Lol To top it off, I asked for a fork and knife for the 3 patties and was told they "ran out of knives"... seriously? Let's do better Overall, really disappointing experience with poor service and lack of attention to detail. read more

Milkshake good fast cheep.will return. (this part is because yelp wants a longer review)+friendly staff read more

In-N-Out Burger - Burgers Near Me - Santa Ana, California

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Friendly drive-thru service. Quick to respond and easy to take in my specific requests for my In-N-Out meal. Without adding anything extra my single patty cheeseburger meal came out to $10.11. We are far away from the days when a cheeseburger combo at In-N-Out was under $9. Very minimal foot traffic inside from what I can see waiting in the drive thru. This location looks clean. The ambiance is the same as what you expect most, if not at all, In-N-Out restaurants. read more

Ole reliable!! You can never go wrong here. this location is always crowded and a there's always a line in the drive thru that stretches out to the street which always clogs and makes the road dangerous. The workers here are always so happy and kind! thank you for always making the experience a good time! read more

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I usually love In-N-Out, but this visit missed the mark. I ordered a cheeseburger, a 3x3x3 grilled onion wrapped, and a mustard-grilled Flying Dutchman, also onion-wrapped, and fries . The cheeseburger was the only thing that tasted right, everything else was so salty it was like they took a bath in salt before hitting the grill. I couldn't even finish my meal, which felt like a total waste of money. On the bright side, the line was long as usual, but the service was impressively fast. Unfortunately, speed doesn't make up for food I can't eat. Hoping this was just an off day, because In-N-Out is usually better than this. read more

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My mom almost choked eating her animal style fries there was HAIRS! Not one but multiple hairs and thick

When craving a burger and a milkshake, there is only one destination that comes to mind. In-n-out. My meal : Animal Fries with Extra Grilled Onion (no spread) & a Double Double Animal Style with both types of onion, extra pickles, add chilli's (no spread) Protein Style with well done meat read more

In-N-Out Burger - Animal Fries with Extra Grilled Onion (no spread) & a Double Double Animal Style add chili's (no spread) Protein wrap - Burgers Near Me - Santa Ana, California

This is strictly about the service. Didn't think I'd ever have a weirdly difficult interaction at an In-N-Out, but here we are. I grabbed my to-go order, took one step aside, realized I forgot peppers for my dad, and went back. Stood there patiently -- no waving, no "Karen" behavior. Finally someone acknowledges me. I ask for peppers in a to-go container -- you know, the ones that don't steam your food into a sad, soggy mess on a 45-minute drive. I get pointed to the self-serve section like I just asked for a favor from royalty. Cool. Thankfully, a second employee swooped in and just... did the thing. Shocking efficiency. It's literally just a to-go container. Not sure why that was such a journey. It's peppers. In a cup. Not a hostage negotiation. read more

I've given up hope on this In-N-Out location. Time after time, my food is either cold or clearly not fresh. Fries are always overcooked and taste like oil. This is now the second time I've been served an undercooked, raw burger and that's completely unacceptable. I ordered a simple double plain cheeseburger with spread and instead got something that felt like a health risk. If the cooks here can't consistently cook a burger, then there's a serious training problem that needs to be addressed. I used to love In-N-Out as a brand, but this location consistently misses the mark and makes me NEVER want to eat it again. Save yourself the disappointment (and the risk) and head to another one. read more

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Just committed level 5 big backtivities. My little sister came into town and I had to show her the best burger spot in Cali. It was packed as usual but the wait only took about 10 minutes which isn't bad. Burgers were eaten, bellies were stuffed, and hunger was satisfied. Thank you in n out read more

In-N-Out Burger - Burgers Near Me - Santa Ana, California

One of the better benefits of living in Southern California having access to the best burger chain in the country I've been a loyal fan of In-N-Out Burger for over 30 years it tastes good then it tastes good now with a constant consistency of good taste on top of a hard-working staff read more

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I was craving in n out so bad after a long time of dieting and not being able to have carbs. I was so excited for fries with spread & chilis. Unfortunately, when I got my order it didn't reflect what I had ordered. The guy at the window seemed too rushed to even grab some chilies, ketchup or spread. He gave out our food and was ready for the next order to go out. I'm sorry but spread and chilis are not on my fries. I hate to be the one to complain but I was really looking forward to my order being correct. read more

In-N-Out Burger - Burgers Near Me - Santa Ana, California

Shoutout to Kelly, she was out on the floor bringing meals to guests and brought us ours when it was called. Also brought our sauces & was very friendly with a big smile! Loved her customer service (: read more

I recently went to this location at 10am was literally the first in the drive through I ordered a 4x4 and literally did not received anything please check before leaving extremely disappointed. read more

In-N-Out Burger - No burger - Burgers Near Me - Santa Ana, California

I came in through their drive through we ordered multiple orders, mine was the third order. I have celiac and notified them of no gluten, no cross contamination that I would like four mustard grilled(fried) patties. The person putting in the order seemed confused but didn't ask any questions maybe they were new but excited to eat when I got home I open the bag and see plain beef patties. This is annoying one because I could have ordered puppy patties but I already am not able to have the cheese due to lactose intolerance but now you take away the mustard too. Please know your menu and what you offer. read more

the food is great its just the customer service the ladys were being rude and staring at my kids with a nasty attitude she also snatched the card from my hand. read more

The food and service are awesome as usual. I don't think I've ever had a bag experience related to the food or service. The ambiance on the other hand... If it's packed at lunch, good luck finding a place to sit that isn't in the blazing sun. Good luck with parking. But that's easy to fix. If you have lunch flexibility, get there by 11:45 or after 1:15 and it's not so bad. read more

Dine in was full and the drive through line has out into the street, 9PM on a Friday. From walk in to receiving our order was almost 15 minutes. Everything was fresh, hot and 100% In & Out standards. The order was correct. Didn't use restrooms, but the dining tables clean, trash cans not out of control and service area well stocked and functional. read more

"What do you think of In-N-Out Burger?" asked Yelp. Me: Love at first bite! This location, especially the drive-thru, is always crowded! It's way faster to order inside and easy to find parking in the shopping lot. My cheeseburger with grilled onions, extra tomatoes and lettuce was delicious as usual. Perfectly toasted bun and crispy fries. Until we meet again ~ read more

Like all In-N-Outs, Likes: + Efficient, friendly service. + Yummy food, good menu. + Clean restroom. + Love the amenities: ice water, lemon slices, napkins. Non-likes: - Crowded wait. Long drive-thru line. - Only one cashier serving a long, slow-moving line. Shoulda had 2 cashiers running. - They always toss napkins in with the exposed spread, making them dirty before you even get to use them. Why don't they separate them so the napkins stay clean? When I went, women's restroom was closed. So they had a system where only one gender occupied the men's restroom at a time. I had to wait til the 3 women were done with the men's restroom before I could use it. read more

My niece went in to get us food around 12:30 am. 1 cheeseburger, double toasted bun and animals fries. She did the same for me but got animal style burger plus animals fries and 2 Dr peppers. I took a couple bites out of my animal style fries and a CHUNK of hair came out of it. We are HUGE in n out fans but this was horrendous and threw it away. Never experienced hair in food like this before in any business. I get it's late, I get people want to go home but wow. I will say the burgers were good and on point until that one bite. read more

In N Out freaking Burger. In N Out In N Out That's what a Hamburgers all about!!!! Umm. This joint is not only the best bang for your buckaroo, it's legitimately and truly all around the best and greatest fast food burger and probably overall mainstream fast food chain. The ingredients are just fresher and higher quality. It's superior to your average fast food chain. Without a doubt, you can taste the difference and it doesn't make you feel terrible like your Mickey Ds, burger kings and Carl's Jr.'s of the world. If you disagree, you were probably dropped on the head as a baby several times. My deepest and sincerest condolences for the brain trauma and injuries. Bone Apple Tea !!! read more

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Good burger. Good service! I love their double double cheeseburger and fries! Their specialty is burgers - nothing else

My husband first introduced me to In-N-Out the first time we came out to CA together. I was grabbed by the freshness of the burger itself and the fries. The shakes are amazing and thankfully my husband lets me have a few sips before he finishes it off. The seating area is always busy (no matter the location). There is an unbelievable hustle and bustle going on behind the counter as customers file in and order. The facility is always clean. Can't wait until they finally open closer to home. read more

In-N-Out Burger - Chocolate shake - Burgers Near Me - Santa Ana, California

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Good food YAY! Poor timing boo. Even with other fast food options nearby, this one was packed. At home we're 6 hours away from the nearest one. A little wait is no big deal. But staying 1/2 mile away from one is a bonus. Got here about noon. Drive-thru backed up, and packed inside. Interior patrolled by vultures waiting for someone to look like they're leaving before swooping into the not yet empty table. Food ordered, seat located (was faster than the vultures). Our order came as expected - hot burger, hot fresh cut fries and a thick chocolate shake. Just what I expected & yes as good as I remember. This location has it down read more

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This In-N-Out is in Kettleman City and we were on our way up to the Bay Area. We decided to stop here to grab a late dinner. It was hot on this July night (100 plus degrees). We got the double-double protein-style along with fries and pink lemonade to wash it down. It's your typical In-N-Out with the busy and efficient staff turning out good food at an amazing pace. The store was busy and there were few seats available. Definitely a good stop for us. This is for sure the best restaurant in this rest stop. read more

Tonight i spent 45 minutes in line I lose my appetite for what i ordered in the end I spoke with the manager and her response was because the rain, but what the rain has to do with the cooks do their job faster but that's not everything I got home I pick up my milkshake and wasn't close properly and fall in my car carpet , if my appetite was gone waiting now i don't want to know about in and out for long time, thanks for ruin my night read more

Surprisingly today was either because of being short staff or windy day and sales dropped but 30 mins for a burger is insane , this location is pretty known for fast paste what so ever , it was just disappointing.. not just for me but everyone else .. a thank you would of have been nice to hear .. gentleman in cash was super sweet .. read more

In-N-Out Burger - Burgers Near Me - Santa Ana, California

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Wherever I go, I default to an in-n-out for lunch. This location happened to be the closest to where I was. I ordered a #3 combo with onions and light well fries. The order took about 10 minutes to be ready. The hamburger was just as good as any other location. Bun was nicely toasted. Onions and lettuce were crunchy. The meat was nicely cooked and flavorful. The fries were a bit overcooked but still tasty. Overall, quality at this location was consistent with the many other locations that I've visited. No complaints. read more

In-N-Out Burger - #3 with onions and light well fries - Burgers Near Me - Santa Ana, California

What's there to say? I'm an out of towner making my ritual out of town trip to In-N-Out. Got my usual 2 double double burgers animal style and a soda because the fries are never worth getting and the only thing worth getting 2 of is the burger. Service is the same as it is at every In-N-Out. Solid. I was shocked though that this location isn't as busy as the ones I've been to in the past. I was able to get a table with ease after ordering. I was shocked. Great experience overall. I enjoyed the burgers and most likely will get a heart attack from eating 2 in one sitting, but it hasn't been my first time doing so and it probably won't be the last time I do that. Honestly, one burger isn't enough. You got to get 2 otherwise, you'll be making another trip later on in the day. Why waste your time traveling again when you can just have it again right away. So yes, my recommendation is to always get 2 unless you've eaten a bit already, then just get 1. But no fries! Have to emphasize this more because they need to make the fries not suck so much! read more

In-N-Out Burger - Burgers Near Me - Santa Ana, California

What else can I say... I love In-N-Out with a passion. It's been my go-to fast food burger for over a couple decades now, ever since I was a young little rascal. If you don't know how In-N-Out works, their menu is extremely simple - it's essentially just a burger, fries and a drink (or a shake if you're feeling naughty). Prices have been cheap ever since I've ate here for the first time and remain cheap even through this current period of massive inflation where other restaurants have significantly hiked up their prices due to rising food and labor costs. Don't get it twisted - just because the menu is simple doesn't mean ordering is necessarily simple. You could literally customize your burger with countless modifications: extra toasted buns, fried mustard, whole grilled or regular grilled onions, chopped chilis, extra of whatever veggie, protein style, etc. You could also control how crispy or soft you want your fries... I personally like my fries 'light well' - pretty crispy outside but still soft and fluffy inside. And lets not forget to mention ordering your burger and fries 'Animal Style' when you're feeling really ravenous. Anyway, if it's your first time trying In-N-Out, I say you go bare bones and get a regular cheeseburger with grilled onions, light well fries, and a soda. See how you like it and build your way up from there. read more

In-N-Out Burger - Cheeseburger, French Fries, chili peppers - Burgers Near Me - Santa Ana, California

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Worst drive thru in all in-n-out locations. The drive thru gets crowded with cars all the way to the lights causing vehicles to not being able to turn in the right area because the line for in-n-out is too heavy. read more

The service can be a hit or miss but lately they've been much friendlier. I come here frequently since I'm not too far but the lines do tend to get so long. Average wait can be between 20-30 min on a busy day. My burger has been great about 75% of the time. There are some days when it practically falls apart from how wet it is. The lines inside can get crowded and there's hardly any seating since it's near a high school. Drive thru is the better option. read more

The food here is pretty consistent!! This time around, my fries were heavily over salted. Other than that, everything was pretty great! Customer service has been good and if you order inside, the wait is never too long. I enjoy this location! I especially like coming here after shopping at Trader Joes. read more

In-N-Out Burger - Beautiful Cheeseburger - Burgers Near Me - Santa Ana, California

I LOVE IN-N-OUT! I don't know what it is. Maybe it's the freshly cooked burgers? Maybe it's the secret mystique? Maybe I'm just hungry for some midnight rat(ions)? Maybe because we just don't have it on the East Coast and it's just hungering for the unobtainable. It's most likely the cheap eats. This In-N-Out was a little dangerous just a mile from our hotel. Imagine if we were just next door. Remember all your favorite Secret Menu selections if you can. If not brush up on them on the internet before you go because the menu board is simple, but all the extras are not and it's up to you to know them. You might ponder it before you get there so you don't hold up the line $4.85 for a Double-Double Cheeseburger?? Are you kidding me? Nowhere on the East Coast are you going to get this kind of deal for 2 patties and 2 slices of cheese cooked when you order it. Animal Style it with special spread and caramelized diced onion. At Five Guys, Shake Shack or Smashburger, you'll easily pay $10 just for a burger. And the Fries! So fresh, that I was mesmerized by the guy violently slamming the potatoes through the manual fries cutter and dropping the fry basket into the hot oil. You can order then WELL DONE if you like them darker and extra crispy, but regular is the way I like them. Late night, I like them Animal Style also, with melted cheese, spread and cooked diced onion. Don't forget the milkshake, Chocolate, Vanilla, Strawberry or all 3 in a Neapolitan shake. Or mix it up and get a Root Beer Float like an old style burger drive-in. I love their upbeat service. During meal times and all the way until the end of shift at 1am, the In-N-Out crew are working like demons behind the counter! When the drive-thru line gets long they send 1 or 2 guys out to work the line with hi-tech mobile ordering gizmos slung on their shoulders. One of these days if I'm on vacation in Cali by myself, I would either eat every meal at In-N-Out or gorge myself with a 10x10! I might skip the Animal Style though. read more

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I don't go often to In N Out and I live right next to it. The one time today I go inside to order take out, they still get my order wrong. Nice! read more

Holy, what a D1 burger. It took about 5-8 minutes to get my food but was it worth it. The place was pooping off but they were still moving orders like crazy. The bun was perfectly toasted and it was all still warm when I ate it. The staff was keeping the dining room clean and stocked as well. W in n out. read more

Used to be a regular spot now the lines are always so long to get food, drive thru always 30+ minutes. Tried just walking up and doing it in person but same thing. Slowly just going to the Habit for convenience that's 5 minutes away read more