Sandwiches are okay. Service is usually okay. The only gripe I have is they get a lot of orders wrong. I've learned never to order online and watch them like a hawk when they are making your food because they go into auto-complete and put whatever on your sandwiches without even thinking you wouldn't want it. read more

I have never been to this place and wanted something other than Subway and Firehouse so I came around 8 pm on a weekday. The management of this store had come to other established businesses in the area in hopes of creating more business and provided coupons for free subs for a donation of $2 for Hurricane relief. I was one of the businesses nearby that they gave coupons to. When i entered there were several people in line but I was confused where the line started. Now I was tired so maybe I wasn't paying attention but no one even looked at me even though I looked a bit lost. I approached the register after two ladies left and proceeded to place the order the young man started to ring me up when another employee, seemingly the lead employee or manager, stated to me that the line started where he was. Well again i have never been there so I had no idea how it worked, I just assumed it started at the register. Stupid me for not looking for the "order here" sign about 6 inches from the 10ft ceiling. I didn't see it because its a bit high. Well, I jokingly said that it would be a good idea to put a sign the line divider and he pointed to the sign above and said there is a sign in a smirky tone. I replied that well then maybe the cash register attendant should have said where the line started, and the employee continued on about reading the sign and getting in line in a very condescending way. I just left. I couldn't believe it. I am in the customer service business and was floored at the service. Maybe they have enough business, I don't know. You get people with kindness, not attitude. That was the first and last time I will ever go there. I called my coworker and shockingly she described the same employees on a visit she had made when they opened. She said she braved heavy rain to go in to get a steak and cheese that was mediocre at best with poor service to boot. One review said customer service was top notch well, I think not. Ill take the extra time to got to quiznos in Annandale. read more

Ordered cheesesteaks and asked for no onions, but one of the cheesesteaks were FILLED with onions. Brought the rest of the sub to register and got this ---" I didn't make the sub with onions". Showed them the onions, got a refund. The subs are not back but the service makes me not sure if we will come back. read more

I ordered two subs online. I have an online account and ordering is usually really easy. On this occasion when I was ready to check out I received a message that the web site was experiencing some problems, my order did not go through, and try again, which I did. Again, I received the same error message so I called the store and placed my order over the phone. When I picked up my order I paid at the store with my credit card. Two weeks later while checking my credit card charges online I noticed that I had been CHARGED THREE TIMES FOR THE SAME ORDER! When I called the store an employee told me they were too busy to talk to me but that the manager would call me later in the day. I gave him my information. Still waiting for the call. This particular store has had frequent problems with their payment terminal and accuracy of their orders. I will not shop there again. read more

My all time favorites are the #13 Giant Orig Italian , the Big Kahuna & the Tuna! I'm a fan of Jerse Mike's, especially this location. On a few occasions I've had to halt someone for leaving the register and helping to complete a sandwich without changing their gloves. They were mostly new and the staff responded in a positive manner. They're not "kosher", however, when ask them to clean the sliver before slicing my meat, they do it without complaining even during lunch time. I'm impressed by their customer relations especially when receiving a complaint! I MUST add that complaints from me here are extremely RARE! read more

I suffer from severe gluten allergies, so really excited when I see a poster in Jersey Mike's Subs promoting gluten free subs. I order my sub from the menu, the large sub I called by number 9, states approx. $12-14. I watch as the sub is being prepared, the food service worker took proper precautions in handling and I stated to her I was appreciative, then I get to the counter and another food service worker says that will be $20+. I said $20+?!?, and he stated we charge more for the gluten free sandwich. I wish they had told me up front, I was obligated since I placed the order so I paid. It may have been on the board, I don't know but I called the sub by the number with the lower price on the overhead board. I ate the sandwich in my car and honestly it tasted like a desert dry sponge, no flavor all dry air. Very disappointed, if you take something away like wheat what are you replacing with that requires additional $6-8? Won't be back. read more

I'm a regular jersey mikes eater, but for some reason today I had the best sub from Jersey mikes I've ever had and it's not a stretch. It was hot and juicy but there was so much flavor. I'm in awe I hope the boys working in here today get a raise read more

Gets the subs done quickly. Standard Jersey Mike's quality--which means, pretty damn good

One of my favorite places to get a sub. I always get the Italian and it's consistently good every time. Subs are made quick and loaded with meat. Quick and easy stop for a quality sub. read more

Im from Jersey and yes Jersey Mike's approximates the subs in Jersey. Lots of vinegar, oregano decent cold cuts decent bread. In Jersey the bread and meats are par excellence - Jersey Mike's is ok. Not cheap at all. If you want the real deal go to the Italian Store off Spout Run in Arlington. read more

Oh man I love coming here on my lunch break. The staff is super friendly and they all have a positive attitude. Customer service is important to me and these guys are top notch! read more

Almost the same issue as another post. Ordered two giant subs online and paid for them. Arrived to pick them up and they could not find the order. I had the ticket number and they claimed they could not pull the order up and wanted me to redo the order while I was there. Terrible staff and customer service read more

if you're a person of color or well atleast look at it i would not recommend supporting this business at all. i went into this establishment because i love their sandwiches but after my expirence at this particular location i will never spend my money here again. I walk in and nobody greets me in fact all the employees look really confused on why i walked in, i asked if i can take an order and this gentleman tells his other coworker to take my order, he does and at the end he tells me i have to wait outside.....mind you it's 100 degree weather today. i get my drink; walk outside and read the sign because this has never happened to me before, all the sign says is u have to wear a mask which i was. i walk back inside and wait for my food to be made, this other older white man came in and the whole staff yells " welcome sir how are you doing and today" they take his order and don't even mention to him he has to wait outside until his food is ready, same with the next white couple that came in. i dont know if the whole company is racist but these 4 boys definitely made me feel very unwelcomed and i will NEVER eat here again read more

I don't understand some of the negative reviews. Ordering is easy and everything is made to order. Excellent service, great subs, always fresh. I like it more than Subway. It's not gourmet but it is an excellent chain store. Their online ordering is great and very convenient for large orders. read more

Good sandwiches - very filling I typically don't eat the whole cheese steak at one sitting. Good flavor on the regular cheese steak. And when ordering through the APP for pickup it's always ready. I don't particularly like the APP it's a little tedious to go through. read more

Wow.. I'm surprised & definitely would crank GNR & "The Number of the Beast" if I owned this joint... generally fast & good subs but today the chzsteaks were slow comin despite hardly anyone there at 2:45p on a Sat. Probably all just rockin out vs being focused on knockin out the orders. Ian was the exception & displayed great customer service on a serious note. read more

Whether you are a fan of the subs or not, this location gets 5 stars for service, these high school kids are on the ball.

I just left there and wow! Jon and his team are dialed In and it feels so refreshing as a consumer. They are a team that is obviously there not just for a paycheck but because they enjoy what they are doing. I rarely leave reviews and, as a matter of fact, this is my first yelp review, but this experience was worth it. Thank you guys for making a simple lunch time sub stop a perfect and memorable experience. Efficiency and kindness at its finest. read more

Low quality and under cooked bacon in the too expensive BLT. Never again.

Id rate about 3.5 stars. I like their subs better than subway, though it's by no means the most wonderful sub place in the world, it's a nice guilty pleasure now and again. read more

I go to this jersey mikes almost everday, i love the people who work there and they make me feel like home. Oh and the food is bomb, i love it! read more