Best service ever. Diana is incredibly competent and super friendly. I certainly will be coming back again.

The online ordering system doesn't seem to make much of a difference. I placed my order at 6:05 PM and arrived at 6:35 PM, but I still had to wait about 15 minutes just to give them my name for pickup. They didn't start preparing my order until then. There was a long line of people waiting to pick up their orders, and it appeared to be handled on a first-come, first-served basis rather than by the time the order was placed online. It would be faster to just order here directly. read more

Tenders were smaller than every other Popeyes. They forgot the sauce. We had to go back in and ask for sauce and were hassled for asking . read more

Popeyes - Smallest tenders of any Popeyes we've ever been to. They also didn't include the sauce so we had to walk back in. - Fast Food Near Me - Fairfax, Virginia

The hushpuppy shrimps were pretty good, but smaller than I thought it would be. I liked the flavor, though! So happy the cajun rice is back again, but it was a tad too salty this time. The biscuits were as buttery and tasty as always. Service was fine, but the food didn't seem too fresh, even though we waited awhile for our order. NonetheIess, I enjoyed my meal here with the same classic Popeyes flavors. read more

Popeyes - Hushpuppy butterfly shrimp (8 piece) - Fast Food Near Me - Fairfax, Virginia

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Sometimes you must indulge. The blackened chicken sandwich is delicious. This is easily their best meal. It's even better with the mashed potatoes. The chicken breasts served spicy are a treat as well. If you've got a hankering for fried chicken, you'll want to stop here. Am not enamored with their nuggets. They are a small size for the price. As for the staff, polite and efficient folks here. I like the cleanliness. The tables are basic fast food fare style. This won't win awards for healthy eating, but have to say that kick the tail of KFC and other competitors. read more

Worst popeyes I have ever been to. The man wearing a grey shirt, which seemed like a manager or supervisor was disrespectful and has no manners at all. I ended up leaving without ordering and I heard him and the whole staff laughing while I left. read more

I'm surprised this location is still open. It must be the worst customer service and management I've seen. Slow and dirty. Cashiers handle money and packaging while also touching food, all without gloves. I've seen a new batch of fries come out and the basket touch the garbage can but they still wanted to serve them! The quality of the sandwiches and wraps are disgusting. This place needs to close. Will not be returning again. read more

This is the worst customer service I've ever received. Everything is slow here and they don't even have a drive through if they did i would understand but how is there like 10 people waiting over 20 mins for their food. Everyone is so slow as if they got nothing to do and it's insane. I asked if i could get some fresh chicken and they said they stop frying chicken at 8pm this place don't close till 11 so how does that work are people getting old chicken after 8?! read more

they need to close this establishment. Every time you go inside, there's no food. You have to wait minutes sometimes hours to get chicken. Also, the staff is and you have to wait minutes for your order to even be taken. What's the point of having this establishment if they can't do the job correctly the food is never read more

I was eating and a worker noticed I didn't have napkins. And he gave me napkins. LOOOOOOVEEEEEEEEE

I was starving hop into Popeyes off Braddock Road in Farifax order and paid for my food and waited and waited then I ask how long the young lady said 3 minutes so I said okay! After 3 minutes I asked again how long the young lady looked at the manager, the manager said 30 minutes. I said I can't wait that long give me my money bad. The manager with glasses speaks Spanish and short, offered no apologies he is very, very rude guy. It's ashamed that a few rotten apples will ruin the reputation of Popeyes. read more

For those that don't know, this is a fried chicken restaurant. Similar to KFC. I'm actually a fan of Popeyes and prefer them over KFC or Jolibee so the score isn't indicative of the food, but the employees. This is a quick recap of what happened: Ordered their 12-piece regular spice bucket meal for take-out. Got home, took 1 chicken out and found out they made it all spicy instead of the regular, like we ordered. Drove back, explained the situation. They took the box and was proceeding to throw it in the trash can. Told them I can at least pay a discount for it if it's allowed. The employee looked at her manager, smiled at me and then just dumped it in the trash. What The Heck They did correct my order but c'mon Popeyes. Is this how employees are instructed to treat mistaken orders? By wasting food and just throwing it all out? Not cool guys. read more

I ordered from them on Grubhub recently. For some reason Grubhub lists it as 9581 Braddock Rd. instead of 9579. I got the four-piece signature combo (Cajun fries, lemonade, and a biscuit, $15.49), cinnamon apple pie ($2.39), and large mashed potatoes with Cajun gravy ($7.19). The delivery fee was $1.99, the service fee was $3.01, the sales tax was $1.50, and the driver's tip was $6.31. The Cajun gravy on the mashed potatoes was really good. I've never had Cajun gravy before. read more

I tried this New location and I was impressed! The chicken was Amazing and tasty!! They are still getting their rhythm but we're Super helpful and polite!! Restaurant is very clean and I will be adding it to my regular lunch schedule!! read more

Interesting experience, rather unprofessional actually. But what can you expect from most of these kids now days. Matthew at the front counter acted like he didn't want to work or even take an order until I came up and asked if someone wants to take an order. Matthew even proceeded to roll his fingers like he was impatient with me giving my order, even though I know what I wanted. Absolutely amazing how customer service is now days. Got my chicken tenders though, I guess that's all that matters in the end, right? read more

I finally tried their spicy chicken sandwich, it was ok, not great or worth waiting in line for hours!! First I asked for spicy, half of my chicken piece was spicy the other half was not, the bun was totally squashed & soaked in grease and it came with 2 pickles. Would I try it again? Nope because it was not that great like people were saying, it was just ok! read more

Good food, consistent with Popeyes' general quality but damn did they seem understaffed to deal with the lunch rush. Service was great but it seemed like they didn't have enough people there to keep up with the orders as they came in read more

I will start off by saying I am a huge fan of Popeye's chicken, especially the spicy kind! Now lets talk chicken... they have spicy and mild and it is always fresh and not dried out. The biscuits are brushed with butter and are amazing with honey! Popeye's has a big selection of sides; my favorites are the dirty rice and cole slaw. Their red beans and rice are good but not my go to. I also love the pies because they are fried like the good old days! They serve Cane's sweet tea which is a treat around here. Don't forget to get one of their heavenly chicken sandwiches!!! One food tip: their chicken is not great the next day so don't buy too much! I highly recommend downloading the app because there are some great deals. Ordering off of the menu board can be costly but you can save a lot by using the app. You can also order on the app but I don't because it never comes out right. This location is conveniently located and easily accessible. Given that there was space, I wish they had a drive through. This restaurant was built from the ground up as a stand alone and it seems that not adding a drive through was a real missed opportunity. The space is bigger than the next closest location which means way less chaos during rush hours. Service is fast and friendly. I am definitely a fan! read more

Nice to have another fast food option in Burke that isn't McDonald's! It might not be so great that it's close to the house though! Haha. Most importantly... where is the drive thru? It's only a few days old and is going through some growing pains both with employees and customers (if you order your food; please move to the side and wait for your order... be a decent human being. Don't just stand in front of the cashier) Food came out quick, hot and employees were friendly and courteous; there was also a manager walking around ensuring everyone was enjoying their meal. read more

Popeyes - New Popeyes is open - Fast Food Near Me - Fairfax, Virginia

They forgot my order of fries AGAIN the 4th time and gave attitude and bad customer service.

My husband thinks this is the best Popeyes around. We only went once during opening weekend and it was crazy busy but the line did move. Food came out very hot and tasty, good size. At the time the line management wasn't great (could use some of the rope stands to wrap around) and it was hard for a wheelchair to get around. He's gone since then and said it moves faster. We used to go to the one in Fairfax (not great), Springfield (very good) and Chantilly (very good), so yes we eat a lot of Popeyes. The parking lot for the Twinbrooke Center leaves something to be desired but that's not their fault. read more

Best Popeyes in Burke/Fairfax area hands down. Clean location. Food is always superb and freshly cooked. Love that Chicken at Popeyes!!

They offer a 2 can dine meal with 6 tenders and 2 sides, we like fries, but you only get 2 sauces for 2 people. I don't eat fries with ketchup, I like to use the different varieties of sauces. Only 2 sauces for 2 people No Thank You read more

The only reason this location is getting 3 stars is because their food is delicious. This particular location has a bad attitude. Every time I go there, I'm never greeted with a smile or an approachable tone. It's off putting and really frustrating. I worked in customer service for a LONG time and left my drama at home to make sure I was pleasant for my customers. I wouldn't be returning to this location if there was a Popeyes closer to my house. read more

Food is consistently fresh. Service is good and place is clean except when the Pakistani or Indian manager is working. When he works the place is filled w confusion. He yells out commands to employees that causes inefficiency. read more

Horrible experience! Me, another customer, stood waiting for close to 5 minutes, not one associate looked up and acknowledged us. The manager had to walk up from the back before an associate helped. Then she refused to give me enough sauce I asked for. Rude service from Popeyes. read more

The chicken sandwich is crazy good! Usually not a Popeyes fan- the Wendy's line was a mile long and no in store pick up, so gave it a go. Never been happier that a Wendy's has bad customer service- sandwich is definitely worth a try! Wow! read more

Worst managed store imaginable! Always a long line. Orders routinely wrong. Went yesterday - they were out of white meat chicken at 5:00!! Got two sandwiches - one spicy one not. Did they label them? Of course not. read more

Do not order via app and think that the order will be ready for pickup at the appointed time. Most of the time, only part of the order is ready and you're behind the customers who just walk in. The staff try but we have ended up with one or two parts being cold and the other hot, and no time savings in stopping for a quick takeout. read more

The chicken sandwich was not good. I threw away. Full of grease. THe red beans and rice. I had returned so bad. Did not have any fries. The Diet Coke was ok. $11+. I will go somewhere else next time. Total lose. read more

30 minutes for 3 precooked cold tenders. fuck this place

Came here twice this week. Both times different workers were reluctant to give me sauce with my meal (even though both times an entree was ordered). Today, I said I would pay extra to have more than one sauce. The worker said that they are "limited" in sauces and that she could only give me one. You would think that with a $12 meal, they could at least let me pay extra to have enough sauce for the meal. Under a year ago, at this location, I wouldn't even ask for more than one sauce and was given 2-3 sauces per meal. I have never been to any kind of fast food restaurant where the workers refused to give me extra sauce, let alone refuse to let me pay extra for additional sauce... I will not be returning to this location. read more

Pretty much almost every time I come in and order food, I'm disappointed. The chicken and sides are okay but the service is what gets me. Every time, and I'm not kidding, EVERY time I go they screw up my order. Something is always missing and they obviously never take the simple step to check an order before they send it out. In regards to service, it sucks. I almost always get somebody that is rude or doesn't seem to care enough. Overall, don't come here; you're better off buying a $6 box of frozen chicken and a microwaveable container of mashed potatoes at the Safeway 200 feet away. read more

Got kicked out of this Popeyes after ordering $50 of cold food at 950pm. Door says they're open until 10pm. The manager is not professional and I would highly suggest driving to kfc. Will never come here again and hope manager loses his position maybe he's a better dishwasher. He also called me racist as I was leaving. I have to give one star but it deserves zero at the most. read more

This Popeyes is consistent with providing fresh chicken and great service! Don't bother going to the one on Rolling Rd and the other ones in the neighborhood because they are inconsistent!! read more

Haven't been to Popeyes since I was a kid but my husband decided to pick some up for us for dinner tonight. First they took forever. Then they threw the bag at him without the full order in it or sauces. They parked him to wait for onion rings. And did not give him sauces so he went back in to ask for 6 sauces (he ordered 3 meals for our family) and the woman asked him what order was his (to see how much he ordered) then chastised him for asking for "so many" sauces and claimed she should charge him. So he said he would happily pay for sauces and then she said no "I just should because it's so many sauces." The food was cold, flavorless, soggy. What a ripoff. We won't be back. read more

Had to try the chicken sandwich everyone has been raving about, it was fantastic! The pickle, the crisp spicy chicken, and the fluffy bun. For the price it was a wonderful deal. Will bring back the boys to try some more read more

THIS IS ONE TERRIBLE RESTURANT WITH TERRIBLE SERVICE. I ordered food on their website and my order was delivered incorrectly, this has happened many times and anytime I call them back they said it is what it is and is not their problem. They are extremely rude and do not care about customers or orders. I understand that mistakes happen but the staff are rude and don't even care to fix their mistake. read more

As far as I am concerned this Popeyes location is the best compared too other locations in the area. The food is always hot including their newest side menu item of onion rings cooked to order and cooked perfectly. The staff are friendly, helpful and always strive for giving you a great meal. read more

Don't go for the chicken sandwich. Seating full, limited parking, and an hour to get a sandwich. It is just a high calorie sandwich. They won't be able to give them away in a month. read more