Avoid this place at all costs. Extremely RUDE staff especially the African American woman with blonde hair who was on her phone as we tried to order. They acted annoyed we actually came in to order a sub. Can't keep orders straight so sandwiches ended up all messed up. Jersey Mike's corporate should address the service asap! read more

Super expensive I do like this place but if there was another cheesesteak around, I would definitely probably go there. Tubby's is just as good. I've never had cheesesteak Charlie the ratings were not good so I didn't go there but they need to bring this price point down. their cheesesteak is good, but it ain't special. read more

I use to love Jersey Mike's, the service is great, however the last 5 times I've ordered the bread has been over cooked and the sandwich is hard. I'm done .. switching back to Jimmy Johns. read more

Got veggie, giant, with mushrooms added. The sandwich is average. It is a cold sub which which I should have ordered a hot sub since they are a grill place for sandwiches. Service was ok. Not too busy. They were accommodating to dietary preferences. It was expensive, almost $20. No incredibly worth it. read more

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Great staff at this location. Food is fast and fresh; best sub place around this area of Troy!

I forgot my lunch/dinner. A ten-hour shift without food is never good. I went online to order but realized also realized I didn't have my credit card, cost was $13.95. I had to call instead and my sandwich was $9.95, crazy mark up for an online order. I ordered #13 - The Original Italian with hot relish. Excellent sandwich, a little messy but good. read more

Great food and service. Clean restaurant and clean facilities. Highly recommend for fresh subs. Will be back

Made a club sub and did not put on any bacon! That is just stupid! Know the menu! You wrap it up so you don't know until you get home! read more

It's Jersey Mikes. If you're looking for submarine style sandwiches and philly steaks, The food doesn't get any better than this. THIS location however always seems to have issues. The interior is extremely loud and echos making it difficult to relay orders. The menu is too big constantly causing backups in the line. Last but not least the location isn't easy to get to if you live on the opposite side of big beaver road. Overall it's amazing food, ok servers, and a poor location. 3 stars read more

Slow service and the food order is often made wrong. I have been here 7 times and Not giving it another chance.

I have a couple of Jersey Mike's near me but that being said, I will forever drive out of my way to patronize this particular store and I'll tell you why. Malcolm, hard at work, but not hard enough to keep from flashing his $100 smile, greeted me warmly when I walked in. He was in the middle of building sandwiches but was not too busy to ask me about my day. Actually, I was having a not so happy day, after having visited my brother who was recently hospitalized, but I didn't share that with him...instead, I smiled back and told him I was having a great day since walking into their store. In fact, I was on my way home, didn't feel like cooking that evening. I was thinking of my grandkids and Jersey Mike's popped into my head. They love Jersey Mike's and I heard on the radio that it was Jersey Mike's Day of Giving. So I headed over to the location that was on my way home. So glad I did. These folks were hard at work, welcomed me when I got there, thanked me for participating in Jersey Mike's Day of Giving, the day when 100% of all sales go to that amazing local charity founded by Detroit's own, Jay Towers, TV and radio personality. I was glad to be participating and so glad I stopped at this store. Erica took my order and also thanked me for participating. Then, Nick, who was holding down the fort from the back, peaked out and thanked me. I can't tell you what a lift these folks gave me that day and how thrilled they were to be participating in the Day of Giving. It made me feel great. The icing on the cake, when I got home was the fresh, delicious bowl! I was trying to lay off the carbs so I didn't have a sandwich that day. The bowls were generous, delicious and expertly made. What a nice day it turned out to be. Thank you, Jersey Mike's and staff, Malcolm, Erica, Nick. You made my day (and my dinner)! Xox read more

My family needed a quick bite to eat before an appointment and popped into this Jersey Mike's for the first time. The customer service was awkwardly lacking. Nobody greeted us as we walked in. One employee was cleaning while another was socializing with them. I know they're probably forced to ask "Do you want it Mike's way?" but as someone who has never had their sandwiches, I didn't know what that meant. The employee asked if I wanted it on one sandwich, and when I said yes, the employee started making both that way, which is not what I wanted but it was fine. The employee preparing the cold sandwiches kept asking the employee who took the order (and was making the hot sandwich) questions, when they could have asked me. Again, awkward. Also, the employee began to ring us up with gloves on, realized they should take their gloves off for the transaction, but then put the gloves back on after touching the register. Yikes. We ate upstairs, which was a great utilization of the space. Kudos to them for that! Overall the sandwiches were good, I'd probably get them again but it's not something I'll be in search for. Staff needs to find the balance into recognizing some people may have never been there before, while still feeling casual / like home. read more

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5.5 years later so it's time to update this review! My boyfriend and I went here Friday night before a movie. This is my favorite Jersey Mike's location - it has two floors, although for some reason the upstairs was cordoned off on Friday. We were joking how Subway is far more inferior to Jersey Mike's, and a JM employee actually hooked us up with some BOGO coupons, which was super nice of her. I always get #13, The Italian, Mike's Way, minus lettuce and add pickles. I'm actually not a big fan of cold subs in general but this sandwich is always delicious, and on Friday night it tasted even more delicious than usual for some reason. My parents like to get the hot cheesesteak subs, and one friend of mine always gets the Reuben, which she enjoys. If you sign up for their email club, they are always sending me deals. On Friday night I had a coupon for a meal deal for $15.99, which included two bags of chips, two sodas, and two subs. Considering their subs are usually about $8 each, that was a great deal. This is how to do subs! Other places (ahem)... Take note! read more

I can't say enough good things about this restaurant! Every time I visit, the service is consistently excellent, and a big part of that is thanks to Nick and Malcolm. They always provide amazing customer service--kind, patient, and attentive to every detail of my order, no matter how "extra" i know it is. I say that not because they make me feel that way but because I know it is, lol, and they do it with a smile. What really stands out is how they handle food preparation with urgency, ensuring everything comes out fresh and timely, but never in a way that makes you feel rushed. Unlike other places that just push customers in and out, they go above and beyond to make conversation and create a welcoming experience. It's rare to find a restaurant that not only delivers great food but also makes you feel genuinely valued as a guest. Highly recommend! read more

Ordering gift cards online....DON'T DO IT! This is the second year in a row, I ordered the gift card online. Both times I did not receive it through my email. Sent email to Jersey Mike's...days later they sent me an email back saying I had to call gift card department. Called gift card department and they were like a robot. Didn't listen to me about what solved it last year, asked me information I already told them and after half hour of trying to resend it, texting to me ... they finally sent email to their technical department. Called 2 days later after not hearing from them, again, asked for a Manager. Was told they couldn't get a manager. Was told they couldn't have someone call me. All they could do is create another ticket. I ordered the gift card on Dec. 2nd. They charged my credit card on Dec. 3rd. Today, is December 15th and I still have no gift cards and dealing with a awful customer service department (1 email and 2 phone calls later). The technical department reassured me, last year, they fixed the problem that caused this but I see they didn't!! I have never heard of a customer service that you couldn't escalate to a manager or receive a call back. I will never order again from Jersey Mike's gift cards. This company should review how their people treat the customer's that keep them in business! read more

Way too slow to fulfill the order, but the subs are good. It took almost 90 minutes to receive my sud from DoorDash.

I love jersey mikes they are by far the best sub place I'd recommend the chicken bacon ranch it definitely hits the spot every time

Great subs! I love the BLT...crispy bacon and fresh bread. I go through "phases" with subs and sub shops and this one is my current fave!

I go to this location often due to proximity of my business. Today was 1000/10 Salem, Malcolm, Antonio, and Ariyel were not only awesome but greeted every customer that came throught the door and asked did we have any questions about the menu, just first class service. I usually order on line because I used to dread ordering while in store. Not today I asked are yall new or from a different store lol. Thank you team again and keep up the great work and attitude I will be sure to send business!!! read more

I placed a delivery order through GrubHub at 10:50 am and it set for delivery by 11:30. I didn't receive my regular size turkey and provolone sub until 12:30 and by then I was hungry, like Snickers commercial hangry. Hence why I placed my lunch order so early. The sub was made correctly and they threw in a bag of potato chips (probably bc the delivery was an hour later than quoted time). I would order from here again but directly from restaurant and for pick up. read more

Service was terrible. Forgot my order and had to remind them to make it, waited for 25 minutes. Order was wrong and when I went in to get it fixed they told me I'd have to pay to get what I originally asked for. Worst Jersey Mikes I've ever been to and won't be going back. read more

The staff that works at the Troy location is awesome! Super friendly and helpful. It never takes too long for my made to order subs. The Philly steak and cheese is a must and my fiancé is so addicted to it. I always end up eating some of his because I always have to be different and get an Italian or the chicken Caesar wrap. Yum! Have a Yelperific day! read more

Jersey Mike's Subs - Can't go wrong with a trusty Italian, Mike's way! - Delis Near Me - Troy, Michigan

I was not greeted when I walked in, they prioritized all online orders before even saying anything to walk-in customers, not even to let us know when they would get to us. They made about 4 sandwiches at a time once they finally started taking orders and got my order wrong too. Would not recommend this location for total lack of customer service. read more

Won't be coming back to this location anymore, this is now the second time I have gone in and asked to sub American for the provolone because I hate provolone and once again sent me home with provolone cheese on my sub read more

Jersey Mike's Subs - Asked for American not provolone - Delis Near Me - Troy, Michigan

I guess it's too hard to unlock your doors 15 minutes past opening and your employees are standing around doing nothing when online orders are spewing out the receipt printer read more

We were able to get a table outside so our dog could be with us. That is a big plus for us. I got a grilled chicken Caesar salad. All it comes with is iceberg lettuce, grilled chicken, grated cheese, and dressing. Not exactly what I was expecting. My spouse loved his sub. Will come again, but will try something else. read more

Awesome Subs got to get number 43 and 17 kids seem to enjoy Especially Big ZEvery time I come we enjoy this Sam's and have to take half of it home read more

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Almost always maintains a positive atmosphere, clean environment (including bathrooms), and great tasting food. They do Customer Service right and bring forth the best every visit. Thanks Jersey Mikes! read more

Jersey Mike's Subs - Delis Near Me - Troy, Michigan

I stopped in to grab a sandwich and go. I love Jersey Mikes - soooo good! I think Joey from Friends would approve (ha ha ha ha). The staff was super friendly and quick to make my sandwich. I will be visiting this location again. read more

Poor customer service. Placed online order for pickup. Arrived 10 min past promised pickup time but they still hadn't started my order. 10 minutes later I asked for an update after seeing 6 walkins order, pay, and leave with their food. Was told to be patient (rudely). I pointed out they were moving new orders ahead of online orders (there were 4 sandwiches waiting completion the whole time I was there but new orders continued to leapfrog those). Turns out my meal was one of those and I finally was given my meal 10 minutes later. 45 minutes past the time I placed the order, 20 minutes after I came in for the pickup. And I had prepaid plus a 20% tip. Won't go back there again. read more

Got here at 7:40. They are open till 8:00. Staff told me they already packed away all the stuff for cold subs. If you are going to close 20 minutes before closing time, why even bother running a business. Do better. read more

I grew up in New Jersey. And we had lots of sub shops. At the time, these were not chains, but rather local places that focused on selling sub sandwiches in the New Jersey style. I did a Google search and I saw that the places we frequented back in the '60s are all gone now. They have been replaced by places like Subway and other chains that specialize in subs, that in my opinion serve stamped out sub-par junk. None the less we decided to give Jersey Mike's a try. To my surprise, the subs were definitely reminiscent of the subs I remember growing up in New Jersey. I tried the Italian sub, which is what I usually ordered back in the day, and it was really not bad at all. The salad dressing on the sub was just like I remember as it was used back in New Jersey. And it was well proportioned too. read more

Stopped by to pick up a sub not knowing what to expect. The staff was wonderful and explained their concept, background and history to me. I then ordered one of their more popular subs, the #13. Yes, freshly sliced in front of you and breads freshly baked as well. I also got the it "Mikes Way", minus the tomato's and wow, you can tell the difference! I don't normally go for cold subs, however this just may change my mind. Also I have tried their Philly Cheese sub and WOW, it was delish! I prefer the Troy store, although I do go to others. They are always nice and make sure you feel welcome. Make sure you sign up for the reward program, so you can earn free subs or salads! read more

Went to go get sandwiches when they were getting made no gloves on and slid our sandwiches through a pile of vinegar and relish from the previous sandwiches. usually like this place but not today! read more

My grandparents broke down in parking lot of jersey mikes, a wonderful employee named nick came and helped push there car back into a parking spot as they are elderly and couldn't do so themselves. They stayed and grabbed a sub while they waited for me to show up and call a tow truck. First time I've ever eaten here and I can say I was impressed by the customer service and how he went out of his way to help them. Above and beyond service. The food was good as well. I've seen these subs shops all over but never went into one. (Subway junkie) but I can say I was impressed. Food tastes well. Veggies were fresh and the bread was good as well. Only food complaint was the bottom bun we a little soggy from the vinegar, but that's minor. Thanks nick for everything sir. You blessing will be returned read more

Jersey Mike's Subs - 644 big beaver Rd - Delis Near Me - Troy, Michigan

Very rude employees. The manager was of course not in. I understand work can be overwhelming sometimes. The two employees running this place are disrespectful, uneducated, obnoxious individuals. I won't ever come back to this location. read more

Jersey Mike's has always been one of my favorite subs. They slice the meat fresh to order for you and the meat is always fresh and tastes really good. All of the ingredients are really good and the staff that works here is really friendly. read more

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It does not specify what a tub is and it was not good. I bought 5 tubs and all of the containers leak. causing the bag to break. also they put the containers on it's side. Very salty! Why could you not sell the buns when a customer asked. I was going to pay extra. read more

They would not let us put in food at 8:32 pm when they close at 9pm. The lady was rude and said she had put away the meats and sounded like we were the problem. read more

Great service. Fresh subs. Wow! Would definitely reccomend this to anyone in the area.