Hi ..well we went to Jersey mikes this evening... got 2 subs They were made perfect. The place was extremely busy with call in orders but I must say the 3 guys working...were like a well oiled machine! They kept their cool as the tickets were coming out. Each had their station and the assembly line went very smooth. I've been there before and never been disappointed. I will continue to patronize this place. Excellent job guys. Hope you were able to get a small break. read more

This Jersey mikes like most Jersey mikes are making their sandwiches perfectly every time, the best is the original Italian!

Took 20 minutes for them to realize they forgot my order idk how you get so confused on making sandwiches

Ordered a GlutenFree sandwich and cookie (which is an extra charge). As I was eating I became sick fast which was an indicator to me that the food I was given was not Gluten Free. I called and spoke to Manager who claimed it to be a mistake by a new employee. I was told her district office would be in contact. A week later and still no one had contacted me. A week later I'm still physically dealing with the consequences of ingesting Gluten. At the very least I should have been refunded my money. After all I paid extra and was not given what I purchased and instead got a week plus of my body not being well. Shame on them and their upper management for not caring about the well being of their patrons. There is no excuse when the health of your customers becomes an issue. I feel very disrespect. I feel a lack of concern. I feel a lack of follow through. I get mistakes are made, there is no doubting that this was a mistake but It's very sad that for $17 I suffered and they have chosen to lose a customer for life. Update: Over a week later the district office did not contact me but the local manager named Theresa did and she refunded my money and sent a gift card. It does not make the situation right but it shows accountability and concern which I much appreciate! read more

I enjoyed my salad but the bowl wasn't filled. What bothered us- we walked in and no one greeted us. No one looked at us. No one said Welcome to Jersey Mikes. We felt like we were disturbing them. It was bizarre. We told them what we wanted, after an employee finally turned around. We paid and this person was odd. Not a thank you, come again. Not a peep. Not one word was spoken except our ordering. They were not busy. We were the only ones in line. Again, bizarre. It's too bad because the food is decent. Where are the managers? Where is the training? Why can't people just be polite? Why can't people do the job they are being paid for? read more

April 2023 I went to this store on a Saturday to get a sandwich for my wife and I. My wife was in the hospital since SB Sunday that year due to a stroke. I ordered and was getting ready to pay when I saw the sign that it was cash only, due to a machine issue. I had no cash on me. I explained the situation, wife, could run and get money from a bank, etc. the young man in charge that day, said "I trust what you're telling me and under the circumstances, your order is on the house today". I was shocked and overwhelmed by his grace and the Grace of God shown to me that day. I took the order, thanking him over and over. when i got into my truck, I called my wife and broke down, emotionally drained and overwhelmed. I drove through tears back to the hospital. Today is my Birthday. I'm going back. read more

This Jersey Mike's is far superior in food, professional service and ambiance. All other Jersey Mike's total disasters. I should know- I frequent them across the entire state. Thank you! read more

First time there ordered via the app. Got home (25 minutes away) missing one of 4 sandwiches. Called Was told by Roger it was forgotten and they put it in the back in case we came back. Never called (our number was on the order...no effort made to reach out). His solution was to take my name and the next time we came in we give his name (Roger) and my name and they will take care of us. The following weekend we order on Sunday 11/5 via the app. Husband is picking up on our way home 15 minutes after I placed order. Goes in and asks at the register. Was told it was being worked on. AN HOUR LATER he received our food. While waiting he saw people who came in after him get their food while the staff made a point to not make eye contact. It was busy, but this is ridiculous. Didn't even get to inquire about our credit for a sandwich as they made a point to not make contact with him when they knew he had been waiting a long time. TWO HUGH ERRORS in one week. DON'T waste your time. Go to another Jersey Mikes. This place is an absolute joke on time management and customer service. read more

Came in today the first time for a carry out. Was at first impression very impressed w the cleanliness of the place. My parents and I had a coupon where you buy two subs you get a free one. My mother really enjoyed the meatball. I ordered the big kahuna. It was philly steak w green peppers shrooms onions and jalapeños. We all got wheat bread. I got some mrs vickies vinegar and salt chips. The soda machine must have been recently cleaned as the soda was very fresh. I liked the bread and my sandwich very much. It was very good. I was very impressed and look forward to going back soon. read more

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1 star due to lack of hygiene or safe Covid practices. I watched the staff touch my sandwich, touch the register, touch my sandwich, touch the register literally 4-5 in the process of making my sandwich. I'm guessing when people open the store they don't put gloves on to open the register and so all it would take is one person who came in contact with Covid or who is sick to contaminate the register screen. You should NOT be handling food and the register at the same time. WE ARE STILL IN A PANDEMIC and have a 3rd variant. Even if we weren't, that's really gross. There's no point to wear gloves while handling food if the person is going to also touch public surfaces. It defeats the point. read more

Wonderful service and excellent food. They had received a huge catering order just before we arrived and it was complete chaos when we got there and they didn't miss a beat while we waited. They worked well as a team. read more

Not only is it the BEST Sub in my area, the customer service is amazing. Vanessa, the store manager recognized me as usual customer on an exceptionally busy Friday lunchtime. Turns out I forgot my phone on my desk and could not unlock my card to pay for my sub. Vanessa allowed my take the sandwich and pay later. About 20 minutes later I returned to pay and literally found a bus full of college athletes all lined up ahead me to order. The bus was parked outside. Anyway, the staff recognized me and allowed me to pay without waiting, got my cell number and told the Store Manager Vanessa that I had returned to pay. Later that afternoon Vanessa called me to thank me for being a good customer -- Outstanding! read more

What can I say overall great sammach. Their philly chesse is almost a dead ringer for the east coast. give them a try. The Drinks are the normal but they have some craft sodas also. The staff is great and asked you what or how you fix your sandwich. read more

There are definitely one-off, independent sandwich shops out there better than Jersey Mike's but if you're looking for a consistently good sub Jersey Mike's is by far the best national chain. The meat and cheese isn't sliced until you order and there are plenty of topics to choose from without feeling like you're in a Souper Salad buffet line. The staff is friendly and there's no pressure if you need a moment to read the menu. This particular location has a smaller footprint (I didn't count but estimating only a dozen tables) but otherwise lives up to my expectations set by other locations. read more

This place serves great sandwiches, the customer service is awesome. The wheat bread is a hidden gem and the cookies are superb!

If you're looking for an average sandwich shop, this isn't it. If you want great customer service and unique experience there is no where else to consider. I've been to this location more than a couple of times, each time I am greeted with a warm welcome and provided a sandwich fit to feed a king. My person favorite is the Club Sub. If you plan to enjoy Jersey Mike's make sure to arrive hungry! read more

Jersey Mike's Subs - Fantastic Catering for an open house! - Fast Food Near Me - Waco, Texas

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Absolutely loved my Sandwich! I got turkey, cheese, lettuce and spicy mustard-my typical order at other places. But this eatery had fresher tasting ingredients than others and it was delicious! Staff and owner very friendly. read more

Jersey Mike's Subs - Loved my sandwich and the tea was super tasty!!! They were quick and friendly! - Fast Food Near Me - Waco, Texas

Loved Jersey Mike's when my son attended school in Tyler. Happy to see them here! Key to great taste is ordering your sandwich "Mike's Way", though you can omit the veggies you don't care for. Regular size sub is very filling, even for larger appetites. Love their flavored teas as well. Hoping they extend hours as their store grows! read more

Out of everything I wanted. Chicken . Bacon. Even the bread I wanted. I walked out instantly and they just watched with nothing to say. Maybe they will offer their customers something to make up for it before they get a negative review next time . read more

The staff was very friendly and very fast. The wait was short. The sandwiches were fantastic! The restaurant was clean and inviting. This is now our favorite sandwich restaurant. We felt appreciated as customers and this is rare these days at most fast food restaurants. We love this place! read more

Well Subway was pretty busy, so we decided to try Jersey Mike's. What a disappoint we had a #6 and #26. No real taste pretty bland, was really not close to Subway. Thank goodness we had a Bogo coupon. You really need on bread, topping and meat flavoring. Sorry if you want some market share somethings got to get better. read more

This place is alright. I like that they cook the stuff "fresh". Other than that it was fairly average. The bread was pretty tough for "fresh". I ordered the cheesesteak and the girl at the counter asked if I wanted chicken or steak. I asked her what she recommended and she told me beef because "their chicken was dry". Interesting. She was friendly and honest at least. Prices seemed high for the regular size and good pricing for their monster size. I wouldn't go out of my way to come here, but it's a good option to have around. read more

Was glad to a finally have a Jersey Mike's in Waco ! Good was great as usual ! My evening was ruined by the cashier ! Very Rudd !!! She should be working in the back !! read more

Jersey Mike's Subs - Fast Food Near Me - Waco, Texas

This happens to be our favorite sub shop in all of central Texas and will continue to be... that being said tonight was out of the norm and I asked for a big kahuna sub very light on the jalapeños and add tomatoes... I get home and there is about half a jar of jalapeños on my sub... I really didn't get too complicated on my order and emphasized to go very easy on the jalapeños... this sub was for my wife who has a very serious ulcer problem but every now and then can do a tad spicy but this was too much... please listen to your customers. read more

The place was very clean, service was friendly and quick, and everything was fresh. The giants are perfect for next day lunch. Best sandwich place around hands down! read more

Excellent sandwich!! Unfriendly service!! Both guys that waited on me were not welcoming and friendly. Great food though.

Always awesome service and even better quality food! JM's is my go-to when we don't cook.

Excellent subs. My wife had the famous Philly and loved it. I had the Italian "Mike's way" and it was awesome. Fresh meats and authentic flavors. I don't think Subway will ever be an option again. read more

Stopped for lunch today. Had the 17 jersey mikes famous Philly. I can't even begin to tell you how freakin good it was!! Will be back!

INCREDIBLE. The staff is friendly and helpful, service is quick, the store is clean, and the food is delicious. Tried the #42 Chicken chipotle cheesesteak I was blown away, crazy fresh ingredients truly a gourmet sub! I will definitely be back soon, a new favorite! read more

I'm not normally a big fan of sandwiches, but I love this Jersey Mike's! You can't go wrong with the Italian or the American Classic! The staff is nice, the restaurant is always clean, and I can't forget to mention how good the brownies are! You won't be disappointed! read more

I don't usually eat subs for lunch but Jersey Mikes makes a great sandwich! They have fresh ingredients and reasonable prices. I'm definitely a fan of the point system they use to give away free sandwiches. The staff at this location is friendly and helpful, and helped me decided what to order. I'll definitely be back! read more

Average at best. I ordered the chicken Parmesan sub. There was an overabundance of tomato sauce (which had very little flavor). Bread was just okay - nothing to get the taste buds going. I stopped by to pick up a late lunch and was the only customer. My order took a long time because the employees made food for their boss before completing my order. Needless to say, that did not impress me. read more

Compared to other fast sandwich shops, Jersey Mikes definitely offers a solid sandwich. The most noticeable quality that you can tell is that the ingredients are definitely fresher than other places and tastes very clean. The mikes way: oil, vinegar, seasoning combo is very tasty giving a slightly but not too salty and sour flavor. Decently priced for the size and taste you get. read more

Try the 13. Best sandwich ever!!! Love the service. People making the sandwichs ate attentive and listen to you as you order. The ingredients are fresh and delicious. This is my weekly Sunday sandwich read more

Just another sandwich place. Not great, not bad. If you've got a place you like stick with it.

I love jersey mikes and have been eating at them for 10+ years. That being said this location absolutely sucked and was a huge disappointment. I went shortly after it opened and have not been back since. I am from Philadelphia and know a good cheesesteak and really do enjoy theirs but like many people in philly I enjoy ketchup on my cheesesteak. Every single jersey mikes I've been to has had ketchup on hand. When I asked this location for ketchup their response was "corporate doesn't allow us to have ketchup". Interesting, so if that's a corporate decision then why does the several other jersey mikes I've been too from Texas to Florida, all have ketchup. Every single one. Living in Waco it is not worth the drive to this location in Hewitt. Hopefully the Waco location will be much better. read more