I never even placed an order, but they said they would call me--and no one ever did. They were responsive at first, then completely stopped communicating. It also seemed like when gold prices dropped, they stopped responding altogether--but when prices go up, they suddenly want your business again. That kind of inconsistency feels very unprofessional. Based on my experience, I wouldn't recommend. read more

Purchased a ring and matching bracelet for my daughter's 20th. She's happy with her gifts. They have so much to choose from. Looking forward to coming back and picking something out for myself. read more

If they would allow a "ZERO" star rating, I would pick it! Worst customer service ever!!! WTH. I've been trying to place few orders (about $20K) with them for over a week now - no one answers the phone or text back to place the order... they keep promising to get back and never do!!!! Never follow through on any of my special orders. I should have learned!!! Lasy month, after placing my order on the phone, and was paying via Zelle, they claimed that they did a price mistake and cannot honor the quoted prices they gave me. I still went ahead and paid what they asked for. But I mean come on, are we freaking kids? It's Crazy....I don't like these games!!!! went to pay for 1 item So fed up and done with them. I've taken my business elsewhere. Plenty of other jewelry stores out there...... دخيل الله Salam!! read more

Paterson keeps drawing me back as a reliable source of authentic Middle Eastern products and services (even more so, I find, than Astoria), and Jerusalem Jewelry piqued my interest, especially as I had big plans for my gf of a long time. I was surprised by some of the negative reviews. Unless I came on the "right" day or just got lucky, I found that they had a beautiful and extensive collection of gold and jewelry. Most which were specifically in the niche Middle Eastern and Arab styles and designs. I found the staff (I specifically dealt with an older gentleman) to be generally helpful, friendly and willing to make the effort. I scanned a few other jewelry places in the area but found Jerusalem Jewelry to be seemingly fairly priced and had a lot of different options. They were pretty up front with their pricing and the weight (again, with the people I dealt with anyway the one or two times I went in and inquired) compared to the other places and I found them to be on par, if not actually slightly more reasonable than the other couple places in Paterson, with better items and selection. They offer coffee and dates when you make a purchase and did a sizing very quickly and effortlessly, and my s/o was very happy with the item I purchased. It looked great, and I felt I got a fair deal. I definitely plan on returning for more items when the time comes. read more

Me and my family came here to explore some jewelry Awesome jewelry selection of unique items etc Lots of staff to help around with your needs My favorite is Ahmad ! He is great and patient The store would be nothing without him He is the best I definitely recommend going to him He is the greatest of all love love your service I will be coming back for more jewelry Ps They fix jewelry on the spot and also do custom jewelry I love it here !! read more

Jerusalem jewelry is the Best Jewelry in town, I've purchased a new ring and it was so nice. thank you!

They are the most dishonest people, everyone give you different gold price. I never go there especially after I lost my bracelet that they customized knowing they didn't soldering the pieces together. Every time I went there they made me feel like they just want my money. Ugh read more

BE WARE!!! If I can only give them 0, they claim the gold is 21k, they will charge you as if it is 21k but in reality it's only plated with gold as my bracelet can be attracted to the magnet as in the pic. Be ware! Get a magnet with if you should really do business with this place. read more

Jerusalem Jewelry - The bracelet attracted to the magnet - Jewelry Near Me - Paterson, New Jersey

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Most honest people I've dealt with always treat you like family. Huge selection or 21-24 CRT gold I drive an hour to make any purchase.

Rip off over priced the gold looks yellow don't recommend this place at all something off about there jewelry

Dishonest, told me $15-$20 to clean my band and wrote on their receipt. Then I went to pick it up the next day and they charged me $40.. double of what they originally said. Not a matter of money but as a basic principle of keeping your word and standing by your name and business. Shame! read more

Jerusalem Jewelry - Jewelry Near Me - Paterson, New Jersey

Highly recommend, the best customer service, Beautiful merchandise, best prices in the city if looking for gold go too Jerusalem Jeweler.

I spend so much money in that store I will never go back or anyone I know the quality is bad the over price they never keep there promising was a mistake to go there read more

Rip off and disrespectful and they lie to sell you never go back . Bad experience. Stay away . Rip off and misleading

Great work - prompt jewelry repair. Fair price & knowledgeable. I'll be back. Thanks!

If I could give this place no stars I would this is the third time I went to this place and waited to be helped. I got skipped several times by their sales people. I even went up to them for help the girl said ok I'm coming turned around n went and helped someone else looked at my freaking face and smiled like it was cute. Was it because I was a non Arab who needed help!!!!! Please let me know because this is not the first time this happened to me at Jerusalem jewelry. The best part was when we left and they had to unlock the door with a buzzer the guy who buzzed us out looked at us with the biggest smile like they were so happy we left there store with no service. If you guys only wanted your people to come to your store please put a high sigh saying that so we wouldn't go in and waste 45 mins of our time. I was so embarrassed because I took the same person three times saying that the gold and deigns are so beautiful it's worth it. To be embarrassed three times for wasting their time. We went there to buy wedding gold, and left with disappointment. read more