I never even placed an order, but they said they would call me--and no one ever did. They were…read moreresponsive at first, then completely stopped communicating. It also seemed like when gold prices dropped, they stopped responding altogether--but when prices go up, they suddenly want your business again. That kind of inconsistency feels very unprofessional. Based on my experience, I wouldn't recommend.

Purchased a ring and matching bracelet for my daughter's 20th. She's happy with her gifts. They…read morehave so much to choose from. Looking forward to coming back and picking something out for myself.

I almost cried (of joy) when I got my ring back…read more So let me start from the beginning. I reached out to various jewelers about wanting my old engagement ring (over 10 years old now) soldered. They were from the start honest and straight to the point. I finally was able to pop in and have them look at my ring to see if possible. They told me yes, left it with them, and to come back the following day. When I got my ring, which again I have had since my now husband proposed back in 2013, it looked fresh and new (the same way it did back then). The soldering looks amazing and the ring feels great. Thanks again for superb service.

11/22/25 was Looking for a jeweler to resize 14k engagement ring quickly and happened upon this…read morestore with good reviews online. Called and asked if on-site work was done and if possible same day as well. Mike's answer was yes and to be sure to bring the finger along with the ring to ensure it was right sized this time. Lol Arrived to find Fazal most accommodating and also a warm welcome from Boone the dog! Lovely to deal with and excellent work done in little more than an hour. Highly recommend!

I had a POOR experience with this company. I tend to shop at smaller stores versus chains in the…read moremall because I feel they need it more. Instead of going to Banter to buy my daughter's Christmas Gift I came here. I ordered a nameplate for her on Dec 9th and was assured that it would be there on time for Christmas. I called and text in the days leading up to Christmas and got the run around. Finally I showed up right before closing on Christmas Eve and was told there was an issue with the shipment and it wouldn't be ready by Christmas. The staff apologized and offered me a small necklace free of charge so my daughter had something to open, while promising that the necklace would be there the following week and they would reach out when it's ready. Now here I am, over a week later and I'm being sent to voicemail and my text messages are going unanswered. Be careful with purchasing custom items from this store. It's one thing to purchase something there and in stock, but for anything that will come in later, this store may or not provide your item. I'll be reporting them to the BBB as I have not received any mention of a refund and haven't received my item.

Stopped by last week to get a custom bracelet made for my wife. Super fast turnaround and the…read moreengraving looked clean. The owners were friendly and answered all my questions. I'll definitely come back again. Thank you guys!

Enter at your own risk. Terrible quality of jewelry Rude…read moreowner they want to steal your money. Rude owner hangs up on you and tell you I don't have time for this bye! Please avoid this place.

Excellent Service. They were very genuine people. Helping me through the whole process. I highly…read morerecommend these jewelers.

Had previously dealt with the gentlemen regarding my mom's jewelry, so when the need again arose,…read moreno hesitation returning. John was professional and gave me a very accurate appraisal of the jewelry I presented. Totally recommend this business.

great place. I had the pleasure of meeting Tony this time I went to sell some gold I had. I have…read morenothing but great things to say about this business. very helpful honest and all around great place. thank you so much for always being so professional honest and kind