Unacceptable Customer Service with Miche Pest Control- Virgina I had been a loyal customer of Miche Pest Control for several years, but my experience ending service has been extremely disappointing. I requested cancellation of my service effective September 3rd, and they confirmed it. However, they still charged me for that time period. When I asked for a refund, they refused--even though I was no longer receiving services. This shows that Miche Pest Control values profits over people. Their unwillingness to issue a fair refund after years of business demonstrates poor ethics and disregard for customer loyalty. On top of that, their service quality had already been subpar, which was one of the main reasons I cancelled. I strongly recommend that others avoid this company and instead choose a more reputable provider. You can also check the Better Business Bureau, where you'll find additional complaints from past customers who experienced similar issues My response- that call mentions my renewal is 9/27. Hence the follow up actions. Bottom line that fee includes sept and i am not receiving that due to the cancellation. Its unethical to take someones money and not deliver service. It should be at minimum prorated. read more

Miche Pest Control - Proof of charging for services not rendered - Pest Control Near Me - Fairfax, Virginia

While ALL of the techs we've had have been incredible, the customer service side is AWFUL. Getting ahold of anyone if it's not about money due is non existent. They'll blow up your phone when you need to pay a bill, but attempt to talk to ANYONE about ANYTHING- impossible. We missed two months of bills because we were in the midst of some issues which I communicated to them. In late December I reached out several times to attempt to speak with them about the bills for payment and service as our portal was not working. They never answered any calls and then blew up my text messages for payment where they argued with me the entire time. We ended up paying for THREE Months of service without any fucking services being done. Already have emailed three times, called and left voicemails and attempted to text them to figure out what's going. HIGHLY do not recommend and your're looking for join the team- take your talents elsewhere. It's clear from all the reviews in the past three months something has changed for the worst at this place. read more

I've used Miche for the past several years and have been happy with the service, until now!!! I understand the need to raise the price for the quarterly service -- but two price increases in less than six months (with no prior notification) is UNREASONABLE! And the customer service is HORRIBLE. The bosses/supervisors don't have the courage to speak directly to unhappy customers. They leave it to the person handling customer calls. This is not good business from a so-called family owned company. Deeply disappointed!!!!! I agree with other unhappy customers! AVOID MICHE PEST CONTROL. read more

This is a great local business, and we highly recommend them. We have been working with Miche Pest Control for several months, and we have been very impressed with their expertise, their kind and professional customer service, and the ease of making appointments. They have been helping us manage voles in our yard and ants in our home. Their inspectors and technicians are knowledgeable and skilled, and they are very good at explaining their pest control methods to us. read more

WORST COMPANY EVER!!!!! Ron is a FUCKING ASSHOLE. They're all incompetent. My husband and I bought a house and the sellers had the house partially treated for termites so we tried to get the rest of the house treated, something we were paying for ourselves. First, very hard to get a hold of this company, secondly we finally were able to reach someone and set up an appointment and they never showed up. Tried calling, emailing, texting, with no answer and no call back. Finally tried calling and they blocked our numbers. worst company in the area. read more

We needed help with carpenter and sugar ants. Will came to do our initial inspection and estimate--he was very helpful in explaining what he was looking for to see the scope of the problem and in teaching me about how the pests and the pest treatments work. I learned a lot from him and really appreciate the time and attention he gave to our house and in explaining his recommendations! The communciation from the office about setting up the estimate, setting up treatment dates and contracts, and in following up was remarkable, too -- fast, clear, and friendly while also efficient. I met just one of the techs who did our first treatment, but he was also friendly and helpful. The prices seem comparable to other firms. And so far, the ants are gone! We're grateful for the help from Will and the team at Miche. read more

cons: a very half-assed job on my very expensive mice sealing process. i had to go around the house - i am still working on it- and seal the places they should have done. outside they missed very noticeable holes (they promised to search up to the roofline but i think they never got the big ladder out so they just squinted from the ground and lied about 3 colossal holes up there.) inside did a very poor job sealing the furnace room and missed random places when their tubes ran out even though i pointed them out . i was there- home from work- all day when they were sealing and I was pointing out missed places , some of which were big big holes that they had missed of course, there was no change in mouse populationi have lots of photos of me sealing my house after they supposedly sealed it pros: nice guys came out. it was easy to set up . they certainly ran my credit card as soon as they had proof that i had been served read more

Miche Pest Control - there was still a thumb -sized hole next to the foam that they sprayed - Pest Control Near Me - Fairfax, Virginia

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I was looking for a new pest control company to do termite prevention and detection. I contacted this business because it had good reviews here on Yelp. I regret choosing this company. They presented me with a 30 month contract. And they play a little game to prevent you from cancelling. They say they give you a $600 discount, and you can cancel early, but if you do, then you forfeit the discount and have to pay $600. So you're basically stuck in a contract with them for 30 months even if they don't do anything for you. So what do they do? One thing they do NOT do is a crawl space inspection. This should be done annually. All they do is put down the termite bait stations and check it once a year. Well, they're supposed to check it once a year. Last year, the guy came and checked the bait stations and told me that there were no signs of termite activity. Precious made me put up security cameras so we could see the guy checking every location. But last week they sent out a person who knocked on the door, told me that they were going to check the stations and that they would let me know if they found any termite activity. After only a couple of minutes, Precious told me that the truck was gone. So I checked the security camera footage. She only checked one or two locations. She didn't even go into the back yard. Then she left. I got an email saying that there was no sign of termite activity. How can you trust a company like this? So I'm basically paying all this money for no service at all. So I can't cancel the contract for another six months. But I'm already looking into a replacement company. read more

I found a raccoon nesting in my attic and I called Miche Pest Control. The first visit went well. They caged the raccoon and cleaned out the attic and laid down new insulation. However months later another raccoon took up residence in my attic and I was angry with Miche Pest Control for not locating the holes in the carport roof and house roof. Jaime B. arrived on the scene, listened to me, found and plugged up the holes and cleaned the areas up. He was personable, professional and articulate and provided a service beyond what I expected. Jaime B. was the go to person that I could trust and work with. If you do decide to work with Miche Pest Control ask for Jaime B! read more

Miche Pest Control has done a great job for our business. No more pesky pests or other issues. They show up when they say they will and follow up appropriately. read more

I chose this company based on the recent reviews. I am very pleased with the service I received. I was able to schedule an appointment/inspection quickly, Tim arrived as promised and was very thorough and professional. My issue was not extensive and was able to be resolved quickly on the first try by plugging a couple of holes. All follow ups since my initial appointment either with the office or with Tim directly have been professional and done as promised. I was able to get all of my questions that I had over the last few weeks answered immediately. I highly recommend this company. read more

I contacted Miche Pest Control about doing a mosquito treatment in my yard in advance of a backyard party. Despite me contacting them nearly a month in advance, sharing this information, and asking if there was a wait period before people should be in the yard, they did not mention that pest activity typically INCREASES for 2 weeks following treatment rather than decreasing, and the service was scheduled for 3 days before the party. I then had to spend more on alternate mitigation treatments at the last minute. read more

Anthony is always one of my favorite tech. He always seem to know what I need and understand me. You never seem to disappoint me. It helps a lot to know someone is on my side for once. I already have a lot on plate having to take care of a special need child as a single mom and this one less thing I have to worry about. He also had Steve who he was training on that day of my appointment 1-14-22. He was also great! A job will done again guys!! I can't thank you enough!!! One Very Satisfied Customer!! :) Sathia S. read more

Wendell did an excellent job explaining what and why he was using certain products. I highly recommend Miche Pest Control! They know exactly what to do to solve your issues. read more

I haven't seen bugs at all since getting on a schedule and plan with Miche Pest Control. Really effective, great communication, and it's great to see the same tech time after time. Helps build a relationship with the company better. They are excellent. read more

I had a yellow jacket nest buried in a patio plant pot and had an excellent experience with Miche Pest Control! They are priced reasonably, were flexible with my schedule, professional, and considerate. Joana completed the job safely and efficiently, exceeding my expectations with her thoroughness and reassuring demeanor. Thank you! read more

Good day everyone, As an update, while I won't change their star rating because I did enjoy the work that they did, it appears the pricing went up almost 100% from last year. Maybe I got in on a discount or they were weathering tough times, but I have to look elsewhere as the cost for a single service is now cost restrictive based on competitors in the area. read more

I have been using their services for a few months and I am very pleased. Del, the technician is exceptional. He's professional, polite, knowledgeable, and helpful. The company could improve on scheduling options and providing follow-up appointments, but other than that, I'm definitely happy with the service. read more

I submitted a request for a quote and heard back promptly from Miche. He was very consultative throughout the conversation and offered to send an inspector out to me just in case we have a bug issue. We are located in the Annapolis area and was happy to learn they had a tech in the area that could come by the next day! Jeremy arrived at our house and was nothing but fantastic the whole time. He thoroughly inspected our house and happily found no bug issues. He was very careful with our things, was very polite throughout, and we ended up accepting his offer for a basic spray as a preventative measure. It was a great price and he was extremely thorough and really made us feel we got our money's worth. I definitely would recommend them! read more

Very happy with their responsiveness and customer service. They took care of a bee problem I was having; went above and beyond to make sure everything was taken care of! read more

Free inspection and very nice guy.. but you get what you pay for. I should've spent the money and gone elsewhere.

Ben Miche showed up on time, first thing in the morning. He was knowledgeable about my problem, and took his time to come up with a strategy to take care of it. The pricing for pest control treatment was per service and very transparent. You choose the service and price point that you are comfortable with and that will get the job done with professionalism. I was never pressured to do anything I didn't want to. Miche Pest Control understood that my issue was urgent to me, and they came out next day even though their schedule was full. Thank you for my estimate. I appreciate it! read more

They provide nothing but the best service! Would 100% recommend them. If you're comparing pest control companies in Rockville, definitely give these guys a shot. read more

I was duped into signing a one-year contract with this company. Please stay away and don't trust anything their tech has to say. They've limited capabilities and were failed to seal gaps properly that rodents chewed on. I had to hire Terminix to fix their shoddy job. The tech never provided any photos and they continued to claim the foaming used wasn't chewed. As you can see, that wasn't the case. Terminix provided photos along with a detailed report of their shoddy job. They knew from the get-go that the work was out of their scope and I had no option but to terminate my contract within a few days after signing. They also charged me a $200 cancelation fee and the cost of their first visit $224 even though they failed to fulfill their job. Any company that values its customers and has good ethics would have granted a full refund based on the shoddy and uncompleted job, but that wasn't the case. read more

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Requested a quote and get a immediate response saying the cost is $1199.00. Also, I could get the special deal of $599 with a 30 month plan of $39.00. Without even knowing the problem but giving those numbers is ridiculous. Period. read more

Everything from their Customer Service to their Technicians is excellent! I had a bug problem (especially spiders) before I started using Miche Pest Control. Now, I no longer have those issues with pests of any kind. I appreciate that they are a phone call away and highly available, if I were to have issues with insects again. I find them to be reasonably priced and available when you need them. read more

always fantastic job done by joana sorto! she handles our home extermination extremely good! she is pleasant, thorough and a1a the best. joana should be promoted to give everyone they hire how to treat customers the correct way. miche pest and joana sorto are the best. read more

Buyer Beware, I hired this company as I had some ants in my new home, they came out and sprayed, it took two or three treatments but it did get better, I also noticed some mice, I asked them to treat for this also.... This never got better no matter what they did.... After two or three months of treating for mice that never worked, I suddenly had a snake in the house.... Now after some extensive internet reading, I see that one can get snakes in a home, as the mice are a food source... when I called the company, guess what, they tried to upsell me on the service... I was like; I am not paying more for something that is not working... I fired them and had to get a new company.... Now it gets worse, they say I owe them half for the remaining contract term; I fired them for cause.... Spoke to Crystal.... Calls herself a customer success manager... who knows what that means.... Nasty woman told me that I had a contract and if I did not pay, they would send it to collections and ruin my credit.... Extortionist are what they are... So, I am doing my part to warn all prospective customers of Miche Pest Control, once you sign that is it, they will get your money and no service... if you have to stick with them as you are under contact, your problems will get worse and you will be with a left with a mess to clean up. My advice is to get a month to month service, all these companies that have contacts are because their service is not very good and they want to get away with it...... with month to month you can switch and the company has to be on its toes..... they can't pull a miche pest control on you..... - Customer Ripped Off by Miche Pest Control. read more

Well, after 2 months of sending pictures of the termite infestation and damage missed by this "family owned" business, their insurance company found them not responsible for missing the termite infestation during a "termite inspection" prior to closing on our present house! How come I am not surprised by their "finding"? You cannot dispute truth! They had a professional obligation which was paid for and neglected the signs of infestation and declared the house free of termites to 3 witnesses: my realtor and the previous owners of the property! How do you dispute that? I will be posting pics of "termite free" on different Social Media sites because I wouldn't want that to happen to you! BEWARE of this company! read more

Moriah was polite, professional and on time for our appointment. She listened to the problem and proposed solutions. I appreciated her efficiency and expertise. I would recommend Miche to friends. I particularly liked being able to manage the appointment and contact all on my mobile device. It's great to see a company utilizing technology well without sacrificing customer service. Miche was excellent at both. read more

Of the other companies that provided a quote, Jeremy was the most efficient and friendliest. He took time to identify potential points of entry and explain the issues that existed at my home and what I should consider. read more

I had a bit of a scare and after getting back to me right away, they sent Jeremy right out (to Baltimore!) and he was super thorough, reassuring and patient as I asked for advice and valiantly tried to avoid having a meltdown. I strongly recommend! read more

Miché PC has been my go to for a few years, and they are quick and efficient. Thank you!

I paid $300 for nothing. I was given a whole list of things that would be included in my service but all they did was spray inside and outside my house. I could have done that for way less. There is no change. The pests are still here. read more

I could not speak more highly of the service and customer service that is Miche Pest Control! They are so professional, prompt in response time and very friendly...all qualities you hope for in a company! Christian has been our technician and is so friendly and personable! He not only humored all of my questions but also had answers for them :) We consider ourselves lucky that he was assigned to our home :) We absolutely will continue our patronage with Miche Pest Control and I will definitely recommend them to anyone in need of their services! read more

Prompt and friendly service! A local business you can feel confident about using. Once, I called them during a time when they were having phone issues and wasn't able to get through. I hung up thinking of call later. They instead saw my missed call and called back, which I really appreciated! read more

I woke up to find a dead fox on my patio. Very distressing! I contacted several companies and most didn't respond or said they didn't provide animal removal. Rather than simply stating the company didn't provide animal removal, Miche contacted another company for me and set up the service I needed. Thank you Miche! read more

I had an inspection this morning with Miche Pest Control for a suspected case of bed bugs. The technician and customer service representatives are extremely nice but it does seem as though they lack the knowledge to identify bed bugs. My search for a PCO was guided by a reputable company from another state that had great reviews and told me to seek a company that uses the newly made fungal pesticide Aprehend which lead me to Miche. I saw that Miche had good reviews so I contacted them and set up an inspection. While there, the technician misidentified a cockroach nymph as a bed bug casting (we have had cockroaches in the past and are aware of that situation) and have confirmed with two other specialized bed bug companies that what he found was not a bed bug at all but a dead cockroach nymph. Again, he was very nice but only asked permission to rip the bottom off of the bed after already ripping off the bottom of our couch without our permission. I called the company to express my concern and while they were very nice and apologetic, they told me that the technician had no complaints against them but I noticed from the invoice that the technician they referred to was not the same technician that came to our house. As time sensitive and costly bed bug infestations are, I would have appreciated someone that had a little more expertise in the matter. Attached is a picture of what he told us was a bed bug casting. read more

Miche Pest Control - Pest Control Near Me - Fairfax, Virginia

After thirty years using one of the competitors, we began looking for a new exterminator that we could depend on for our pest control needs. After reading through the reviews on several different sites, we settled on Mishe. And I believe we made the right choice. Anthony (our tech) showed up on time yesterday and couldn't have been more pleasant, friendly, helpful and professional. We did a complete walk-thru of the home, discussed recent issues and formed a plan going forward. Anthony completed his initial service inside and out and we are now scheduled for monthly service visits for the foreseeable future. New trucks and equipment, friendly and professional staff along with competitive pricing, I'm looking forward to the next thirty years. Thanks so much and we'll see you next month. David & Faye read more

Michael spent lots of time searching for signs of the rodents. He reviewed the perimeter of the entire property for entry points, and finally crawled under the stairs via garage to see some droppings there. He also explained the treatments, sealed a few possible entry points, and was very helpful overall. Besides his technical expertise, he's also a very kind and nice person. read more