So happy with this Dr and her staff ! After 20 years of living here I am back where I started!read more

I thought I had found the Vet Clinic for my 4 year old dog. My first few visits were awesome…read more Doctor and her staff were really good and informative. She diagnosed and a treatment plan was to give him a series of Adequan shots. I paid for 8 injections up front and then during this series of injections, there was a billing discrepancy. All over a the number of shots my dog received. I'm talking about one $67.35 shot! On my second to last time there, I went through it with the nice young ladies up front and thought we had it straitened out. Then, my next visit, the discrepancy came up again. They gave me a print out summary and it was all jacked up. Showing 2 shots given at one appointment, not showing another appointment and on and on. Then, the "Manger" (Hunter), came out with attitude (as he had in previous visits too). I feel like he went out of his way to make sure it was my mistake, not his (or the clinics), and have me corrected. I was upset and I asked them to refund me for the number of shots they believe I was owed. They refunded me for one less shot than I believe I had paid for. Then, they had the nerve to send me a certified letter saying they didn't want to do business with me!! LOL! As a customer/ patient, I think his persistence in saying I'm wrong and he's right about the billing is ridiculous! I'm the customer (it's not about the stupid $67). What's a shame is, it's not about the clinic and the majority of the staff, it's about one over zealous employee.

Thank you KAC for your compassion and quick help!…read more My dog was attacked on a walk and KAC went above and beyond. My dog needed stitches and four other clinics were too busy to see her. Kelsie, Kelsey, and Dr. Isheim were so compassionate with my situation they made time on a Saturday before they close to get her the care she needed and walked through all the medication instructions. They even gave me the first-visit free discount. Thank you for helping to ease a stressful situation and sharing your love of animals! Molly and I thank you!

First time going to this clinic and they were wonderful. They helped me on a saturday get my dog…read moreall his shots and stayed a little after for my questions and to figure out getting everything transferred and merged together. I will definitely be continuing with them and recommend to anyone I know.

As a whole, this clinic is excellent. They definitely thrive in specific areas (from my…read moreexperience). Creekside is excellent in their emergency services, boarding, grooming, and day care. I've used each of these at least half a dozen times and I've never had a bad experience. Professional, timely, warm, and never make me feel like I'm asking too much as far as questions and clarification. My only critique would be their primary veterinary care. Initially, we began routine veterinary services here but we would end up waiting upwards of 30 minutes to even get into a room, let alone see the veterinarian. And the prices are more expensive than my current primary veterinarian just a few miles away. We have since switched the primary care vet for my dog. BUT, I highly recommend any other service Creekside provides, I always know my pup is receiving excellent care here and I'm very grateful for the work they do.

Yesterday I took my cat in as a walk-in and had an excellent experience. Even though there were no…read moreappointments online, they got me in quickly once I called, and I didn't have to wait long. The tech was amazing--very attentive and asked all the right questions. I was also glad to see Dr. Cristina Bettencourt again; she was just as wonderful as before. Together, they quickly came up with a plan and got Cinnamon treated with antibiotics, meds, and food to help his appetite. Cinnamon isn't just a pet--he's my constant companion and part of the family, so it's hard seeing him not feel like himself. I'm hopeful he'll start improving in the next couple of days. Overall, it was one of the best vet visits I've had in a long time.

Over the last 18 months we have had one crazy thing happen after another, it started with a new…read morepuppy and my vet of 20 years couldn't get us in. For new puppy wellness check. So we somehow lucked into finding Dr. Daugette at City Vet Keller. I know that City Vet is a chain, but Dr. D is far from being a chain veterinarian. She has been there for us at every turn, from ear infections to surgeries, life-threatening diseases to random agencies they are texting us on the weekends, answering emails late on a Saturday night, to conferring with specialist to seek possible answers when they seem like there were none. Our dog was diagnosed with a rare disease that took the life of her sister a few short years ago. I also lost my very first dog to this disease never believing that any dog could come back from it, because it just was so terrible. Each dog was treated and each dog eventually passed away. However, this time was different. She sought out specialists. She tried all different kinds of options and not only is our dog off most of the the medication's now. They really difficult on her body, but at 11, her numbers are back now in the normal range and it is nothing short of a miracle! We have a dog that is diabetic on two shots a day. We have a dog that has attacked our other dogs, and she has taken care of our babies like they were her own. We had a dog that had to be rushed into emergency surgery and if not for their care, she would no longer be with us. My husband and I got together late in life and we're not able to have a baby, so our dogs are the family that we loved dearly. This place has the vest vibes. The staff from the moment you walk in the door they are just different. They remember all of our dog's names and are excited to see them when they come. I can honestly say they treat them like they were their own. I trust Dr, D her advice and recommendations 100% without hesitation. She is always willing to work with us and explore any and all options, she spends time with you in the examination room, and we feel like her and the team there at City Vet are part of our extended family. I left my bed that I had been moved for 20 years because never and all this time have I ever been as cared for as we feel as City Vet Keller. If you are looking for a place that cares more about people and pets than make an appointment and you will see for yourself I promise. The last 18 months have been pretty awful in terms of how many doctor visits we have had to make and org /ical I/ situations emergency and otherwise it has been a huge financial investment, but all of our children a.k.a. puppies are still alive and kicking... even thriving! I know in my heart that bat is due to the team at City Vet Keller and the incredible Dr Daugette, hopefully I'm spelling that correctly. We cannot thank you enough through all the past 18 months from the laughs, to tears, over active Expression glands and all the stressful moments in between. You have supported us each step of the way going above and beyond what anyone else has ever done and I cannot thank you enough! This is the best experience paws down! Make an appointment today, become part of the family! Thanks guys! Love the crazy Tanner Family!

Been going here to the Keller CityVet for over a year now. Three (3) dogs, with the two older ones…read morehaving many a visit. My previous reviews stands, below. To add... They have been incredibly awesome, Dr. Daugette has the incredible gift, well tuned, as a good diagnostician. Rare to find in people docs or pet doctors these days. This has been a true blessing. Pray the good doctors and staff stay longterm.

We absolutely love Boulevard Animal hospital and all the great service we've received there. We…read morehave our 2 cats and 1 dog all go to this location and they are always so happy to see the animals and have a chat along with helping us care for our animals, most of which were found in the country! Love it here and love the staff.

One star - Poor care, no accountability, and a deeply unprofessional vet…read more It's unfortunate to write this, as I had been a loyal client of Boulevard Animal Hospital for years under the excellent and compassionate care of Dr. Joe Allen. But after his retirement, the quality of care declined--culminating in an unacceptable and unprofessional interaction with Dr. Erin Hauser. During a call about a serious and unexplained 8-pound weight loss in my dog over 60 days, I voiced reasonable concerns and asked direct questions about how this could have gone unnoticed. Dr. Hauser became immediately defensive, deflected blame to a vet tech, and ultimately hung up on me mid-call--claiming I was being "hostile." I was not. I was clear, firm, and appropriately concerned for my dog's health. Her response was reactive and unprofessional. I contacted the practice manager, Jennifer, who acknowledged this was not acceptable and said she expected Dr. Hauser to apologize. Instead, I was told Dr. Hauser cried and refused. After that, the practice went silent--no apology, no accountability, and no further communication. The final blow came when I received my pet's medical records. The notes had clearly been updated after the fact to include gaslighting language and self-protective reframing--mischaracterizing me as hostile, emotional, and irrational while avoiding any acknowledgment that a licensed vet had hung up on a concerned client. It was a textbook case of rewriting the narrative to protect the provider rather than the patient. That's not just unprofessional--it's unethical. This clinic once stood for high-quality, compassionate care. What I experienced was a breakdown in clinical standards, emotional deflection, and a vet more invested in defending herself than caring for the animal. I've taken my dog--and her records--elsewhere. I'm sharing this for every pet owner who expects honesty, care, and professionalism from their vet. You should never be gaslit or silenced for advocating for your animal.

Doctor Vi and staff were professional, knowledgeable and kind as always. We feel our fur babies are…read morealways well taken care of. Been going there for years. Thank you.

My family and I have been going here since we moved to Texas…read more I have seen Dr slough and Dr Chen for all of my pets. However, this past Monday we had to make a difficult decision to put our best friend to sleep as it was his time. As I write this I am emotional but yet so grateful for what Dr Chen did for us on Monday and the comfort she provided my entire family. I've never experienced doing this in my life but the way she was there for us and comforted not only me but my parents and brother is something i will always remember. Dr Chen, thank you so much for your words and comfort on one of the worst days of my life.

Had such a wonderful experience as a first time patient! Was told to come in within an hour, right…read morefrom the start Taylor was so nice and welcoming, was seen super fast and my big boy was taken care of by the staff so well! Extremely grateful for everyone there! We will definitely make this our primary vet!

Excellent Vets, Techs, and all staff. They take the time to answer any and all questions and show…read moreconcern and compassion with all of my fur babies needs. I highly recommend them.

Best Vet I've taken my dogs too. The staff is wonderful and treat my fur babies as well as I do…read more Highly recommend

I have been bringing my puppies here since we got them almost a year ago and we will never change…read morevets!! Our pups are VERY anxious and terrified of the vet. They are all so patient and compassionate with them and never make us feel rushed. They answer all of our questions, explain things thoroughly, and they listen to and trust my mom gut feelings. We recently brought our 7 month old VERY anxious Pitbull in because she cut her armpit open pretty badly. They got her in the same day, sedated her, and got her all stitched up. The stitches look fantastic and she is healing up beautifully after only 3 days. Cannot recommend them enough!!!