My experience with my service advisor Shaun and the Jessup auto family is superb. Professional, fast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!! read more

Jessup Auto Plaza - Car Dealers Near Me - Cathedral City, California

I have recently bought a 2023 Cadillac CT5 from Jessup auto plaza in cathedral city, less than a month ago. I regret every bit of it. My experience with jessup has been nothing but disappointment. The 1st week of having the vehicle, the transmission light came on, so I scheduled an appointment and took in to get serviced for a valve body repair under warranty. The service took a couple of days, but as soon as I picked the car up and drove it off the lot, it immediately started acting funny--violently shaking and having a severe engine misfire. It is incredibly frustrating to buy a new vehicle, have it throw a major transmission code immediately, and then get it back from the dealer with entirely new, severe engine performance issues that weren't there when I dropped it off. Clearly, something was either disturbed during the transmission service or quality control completely failed to check the car before handing the keys back to me. Now I have the massive inconvenience of dealing with a compromised car and having to take it right back to the shop. Extremely disappointed with Jessup Auto Plaza. read more

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Absolutely unacceptable experience at Jessup Auto Plaza. I negotiated and finalized a deal on a $120,000 vehicle with a salesperson named David. He looked me in the eye and clearly stated, "This car is yours," and assured me multiple times that it would NOT be sold to anyone else. Based on his word, I stepped out briefly for lunch with my family, fully intending to return immediately to complete the purchase. After spending over SIX HOURS at this dealership and driving all the way from San Diego, I came back ready to finalize payment--only to be told the vehicle had been sold to someone else. This was not a misunderstanding. This was a complete failure to honor a confirmed agreement. What made the situation even worse was David's behavior afterward--he attempted to deflect responsibility, created unnecessary drama, and made misleading statements in front of his team instead of owning his actions. This shows a serious lack of professionalism, integrity, and basic respect for customers. A dealership that operates like this cannot be trusted. If their word means nothing, then neither does their business. Be extremely cautious when dealing with this place. Do NOT rely on verbal commitments, no matter how confident they sound. I lost an entire day, wasted hours of my time, and was treated with zero respect after a confirmed deal. This is not how a reputable dealership should conduct business. read more

We were on a family trip to Havasu when both batteries on my truck suddenly failed. I had to get a jump and started looking for a local Chevy dealership. Since it was already around2:30 in the afternoon, I honestly thought it might be too late to get it all handled that day. Thankfully, I found Jessup Auto Center in Cathedral City. Patrick took great care of us, got my truck in quickly, and replaced both batteries under warranty. What really stood out was the manager. He checked on us several times and made sure we had regular updates, which meant a lot when we were stressed and on the road. They honestly saved our trip. Huge thanks to Patrick, the manager, and the whole team at Jessup Auto Center. read more

Came here Saturday due to my car breaking down. Patrick assisted me quickly and informed me no mechanic is available on Saturday for serious car issues. Waited till Monday while on a quick mini vacation. They have a text messaging system to communicate for updates. Water outside for customers. Inside is nice and clean. read more

Subject: Exceptional Service and Commendation for Mr. Jose Zendejas and Jessup CHEVROLET Dear General Manager, I am writing to express our profound satisfaction and commend the team at Jessup CHEVROLET following the recent purchase of our new GMC Denali. We not only had a wonderful experience from beginning to end at your dealership, but this was largely due to the exemplary service provided by our salesman, Mr. Jose Zendejas. Mr. Zendejas provided a refreshingly honest and professional experience. His approach made the process incredibly easy and stress-free. It is clear that Mr. Zendejas is an honest salesman representing an honest dealership. We highly recommend Jessup CHEVROLET to anyone looking for a new GMC or Chevrolet. We will certainly tell prospective buyers to be sure to ask for Mr. Zendejas himself, as they will appreciate his professionalism and the ease he brings to purchasing a new vehicle. Thank you for fostering a culture of integrity and excellent customer service. Sincerely, J G E read more

Jessup Auto Plaza - 2026 GMC DENALI - Car Dealers Near Me - Cathedral City, California

Service department was great. Communicative, honest, did good work on my Silverado EV. However, on a Saturday when a zillion people are picking up and dropping off, there should be more than one person at the desk. Poor Dave "Neo" Mr. Anderson was all by himself with seven people in line while I was waiting. He was great, a true asset to Jessup Auto Plaza, but get that poor man some help. Also, 3% surcharge on credit cards is some BS in 2026. Minus one star. read more

I came at the dealership to purchase a used truck. After all we decided to buy. Once we sign paperwork the salesman only gave us one key. So we ask hey we want the 2 keys that the trucks come with. Since the truck is certified they said come back we will order it. So a week later they called made appointment for today which is April 20,2026 got here at 12:40 it's been more than 3hours and nothing I do have a special Needs daughter that's need attention. The service person that help me is Sergio in service. HORRIBLE!! read more

I scheduled an service appt for my 2025 Elcave Buick 7/7/26 at 2:15. I was getting ready to go inside to check in when a service man came and helped me. He was helpful and let me know my vehicle fine and I needed On Star for further service. I asked about my airfilters being replaced, he said no problem, it will be x amount of dollars. I felt it was overpriced and asked if I could buy the the air filters and do it myself and he said yes, just go inside and purchase them at parts counter. I pared my vehicle and went inside. I waited for almost 15 mins before I was helped. There were 2 large men at their computers in the same area and who saw me standing there waiting to be helped, they were too lazy to walk over to me to say someone will be with you shorly. Finally I'm assuming the man who works the counter asked me if I had been helped, I said no, and I that I had been waiting for almost 15mins. His reaction was, "Oh, how can I help you?" There was no "thank you for waiting", "I sorry about that", NOTHING! Like this is normal behavior. I already had a bad experience with my first oil change and this experience made me NEVER wan to come back. My solution was to trade in my Beautiful Buick for and went back to Honda! read more

I'm writing to share feedback regarding my service on Saturday. I arrived for a 10:30 AM oil change but wasn't checked in for 10 minutes because the staff member, Anderson, was engaged in a lengthy personal conversation with another customer. After waiting hours with no response to my status-update texts, I returned to find the same staff member again ignoring the line to chat. By 1:00 PM, I discovered my car hadn't even been started despite my appointment. The only reason this isn't a 1-star review is Daniel. He was incredibly professional, apologized for the delay, and personally did the oil change to get me back on the road. Daniel is a huge asset to this shop, but the front-desk management needs serious improvement. read more

I enjoyed my experience at the Jessup Dealership. I went in just to look at vehicles with my boyfriend at first. Then Kelsey came out to help us. She was very patient and attentive with helping us complete the purchase. I would recommend her as someone to help if you're looking to buy at this dealership. read more

A terrible, sad and disappointed experience. The salesperson was wonderful. The car (""""brand new"""" Chevrolet Trax 2025) suddenly with noises and check engine light on. I called many times to Service, long long delay to answer..... I went 3 times but they said no problem, scan didn't show """"anything"""" Check engine still ON Finally, expressed my situation with a vehicle in bad conditions and struggling to take a decision because I don't want a false advertisement and a broken car paying high apr high insurance high monthly payments NO calls, no follow up, any new 12 days ago. Service Department Jessup Chevrolet Auto Plaza Cathedral city provided me a rent car (Hertz) but any good or x,y,z..... new ...... no empathy, no communication A really bad experience with them unfortunately for me.​ Still, still waiting a text message or email, updates, a follow up (at least) A sad experience and frustrating moments read more

Jessup Auto Plaza - Chevrolet Trax 2025 Jessup Auto PlazaCathedral City, CA - Car Dealers Near Me - Cathedral City, California

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they sold us a jeep 2018 knowing there was problems with the transmission. On the way home from buying the vehicle we had a issue with the transmission, we called and it took forever for them to say they would look at it and of course they didn't find anything wrong!! They gave us excuse after excuse what sick minded people to lie and take advantage of us we are seniors and DONT HAVE THAT KIMD MONEY JUST TO THROW IT AWAY!!! AND THAT EXACTLY WHST HAS HAPPENED, what horrible people taking advantage of seniors. never helped us to fix it now the warranty has expired. not an upstanding business!!! never buy a car from them!!' NOT HONEST PEOPLE AT JESSUP AUTO PLAZA AT 68-111 E. Palm Canyon Dr. Cathedral City Now we have no car we are not going to put in 8 - 12 thousand dollars for a new transmission. What a NIGHTMARE Now we have no car read more

I have purchased vehicles here as well as had my vehicle serviced here. Now I am having work done in the body shop. But I threw a curveball with them when I decided to provide my own aftermarket bumper. They worked it out. And even though they had to do some extra work on it, they were honest when it came down to the part where my insurance Company provided for more than a bumper than I actually brought in. So it offset on the labor side of things and instead of trying to charge me and getting away with it they were perfectly honest and I walked away without owing a penny. Honesty is huge. Generally I will take it to whichever Dealership has an opening but from now on I'll just wait for Jessup. So so a huge thank you to Ruben and Frank. They did a great job, keeping me updated and informed. And of course, They were upfront and honest with me, which I really appreciate. read more

Tried to schedule Service for my Chevy Bolt via online and with Automated Phone System - only receive Sales Calls in response Pathetic - only live person I spoke to in service was flat out rude. read more

They treat you like a competent and real buyer that is interested in looking for their own best price with no frills. With jessup being here since the 1930's and being a more smaller, yet extremely polished establishment, they do feel like a family and are here to take care of us. I went here after a disappointing experience across the street at Toyota of the Desert and was being forced to purchase an overpriced accessory since I did not want to finance with them. Completely opposite experience at Jessup; seamless process through it all. Thank you to my salesman jose zendejas read more

AI is being used to schedule appointments and come for walk ins, which I don't like at all. I wanted to walk in for my first oil change and tire rotation. I showed up at 3:00pm and waited for a service representative to come out. Nobody came out, so I went in. Apparently if it's past 3pm you can't walk in. I wish I would have known to come inside right away, I would have made it. I drove from Twenty-nine Palms, so now I've wasted 3 hours (here and back). I got in (after being turned away) my Chevy Colorado I bought about a month ago to find it wasn't turning on because of a loose battery cable. I wiggled the cable and on it came. Off and running. Don't buy any cars with the stupid automatic shutoff. I got stuck in the dark at a stoplight because the truck shut off when I was stopped at the red light and then went completely dead with no lights and the hazards not turning on. I knew the battery was the issue #nopowerduh so I hopped out hoping other cars would see the big truck and not kill me. They did and I jiggled the cable and the truck came to life. Later that night tightened the cable. Clearly it's loose again which is silly for a 4 wheel drive truck. read more

Amazing. I had to take my car in for a large repair and the dealership was amazing at keep me informed every step of the way, explaining what was going on, and making sure I knew what was happening through the process. Special shout out to Anderson and Fabian. read more

Amazing experience at Jessup Auto Plaza! Victoria helped us from the moment we arrived. She was highly informed but also made sure to give us our space and time. We are very happy with our new Tahoe! read more

RANT - DO NOT buy a car from Jessup, especially a used one. We bought a 2019 Chevrolet Equinox from them and the sunroof has never worked. It's been "repaired" half a dozen times, motor replaced a couple times, it smokes, gets stuck, jammed, you name it. After the last time we were told "sorry, it's out of warranty now" and they aren't responsible for "fixing" it again. In a relatively small town, why would you treat your customers so badly? We've been loyal customers for years, but never again. How do you fail to actually repair something that fails over and over again and then say it's out of warranty? It has never worked! I will be contacting Chevrolet, GM, BBB and posting reviews on all social media about this dealership. Apparently they do this kind of thing to a LOT of people. I am the bitey chihuahua who never gets tired of chasing and am extremely persistent, so this isn't over until it's fixed or they buy this lemon back. read more

Their AI assistant sucks. They disconnected me 3 times and then told me I didn't have a vehicle in the shop when I dropped it off that am. They also called the wrong number to notify me. It's been there 6 hours and they still haven't changed the oil. read more

From the moment we walked into Jessup Auto Plaza, we were warmly welcomed by Diana, and right away, we knew we were in good hands. She greeted us with a big smile and such a genuine, friendly attitude that it instantly felt like we were talking to someone we'd known for years. Buying a vehicle can sometimes feel stressful or high-pressure, but with Diana, it was the complete opposite. She made the entire experience comfortable, easy, and even enjoyable. Diana took the time to listen to what we were looking for, answered every question honestly, and never once made us feel rushed or pressured into making a decision. She truly cared about finding the right fit for us rather than just making a sale, and that kind of sincerity is rare to find. Her professionalism, patience, and personality made all the difference, and we left feeling like we had gained not only a new vehicle but a new friend. When it came time to work out the numbers, Art in finance stepped in and completely exceeded our expectations. He worked tirelessly to make sure we got the best possible deal and followed through on every promise he made. You could tell he genuinely wanted to help us, not just close a deal. He went above and beyond to make things happen, and because of his effort and dedication, we were able to drive off the lot in our brand-new truck--something we're absolutely thrilled about! The teamwork between Diana and Art was incredible. They made what can often be a complicated process feel smooth and stress-free from start to finish. It's rare to find people in the car business who are both this honest and this dedicated to their customers, but that's exactly what you'll find at Jessup Auto Plaza. Because of Diana and Art, we can confidently say Jessup has earned a customer for life. We'll absolutely be coming back for our future vehicle needs and will be recommending them to all our friends and family. If you're looking for a dealership that truly cares about its customers, look no further--Jessup Auto Plaza is the place to go! read more

Horrible customer service. Last spring I walked in to service area to drop off my truck and the area was buzzing. Before I knew it, 10 min has passed and no one even acknowledged that I was even standing there! Now that has not happened since, but the latest epic problem has occurred and I'm sitting here 4 days after calling the dealership to fix this problem and I can't get anyone on the phone to address this. Back in the summer they had planned to hold onto my truck for a couple days. This dealership NEVER has loaners for "people like me" despite seeing them hand loaner keys to other customers and loaner vehicles around town. I couldn't be without a vehicle so the dealership arrange for a Hertz rental that I received a courtesy ride to the Hertz location just up the street from the dealership. I had it for a day and was told when my truck was ready to leave the rental at the dealership, gave them the keys when I picked up my truck. I was told "everything would be taken care of". Let me tell you -JESSUP EMPLOYEES LIED. They didn't take care of anything. In August, I received a call from Hertz telling me they have not been paid. I called the service department and a woman told me that she was the person who handled rental vehicles and she would take care of it. Hertz called again in September prompting me to immediately contacting Jessup's service department AGAIN when a young man got into my file and told me that they revived payment from my extended warranty company for the rental it just needed to be forwarded to Hertz and that he'd get it done! Here we are in December! I received a call from A COLLECTION AGENCY demanding $132! First that tells me it was longer than the 1 day rental for which I had the vehicle AND that no one had paid HERTZ! I'm furious! I've been trying for 4 days actively in contact with Jessup and no one will communicate with me. I see where this is going and I know that $132 is going I have to be paid by me to fix this AND Jessup will pocket the money. I learned some real lessons here. 1. Cannot trust Jessup Service when they say "we'll take care of it" 2. If you have a rental vehicle that, for your convenience, they let you leave with a third party, get a signed receipt stating when you returned it . Because as I see it, NO ONE AT JESSUP RETURNED MY VEHICLE for several days and I was charged for the time it sat on Jessup 's lot. I will be finding a new place for GMC service in the Coachella Valley, because I'm not doing business with a company who makes a choice to treat their customers this way. read more

I came in for a simple cabin and engine air filter change, something that should take 1 hour max, and ended up waiting almost 3 hours. There was no communication about the delay, and when I asked for an update, I got vague responses. Completely unacceptable for such a basic service. If this is how long they take for something so simple, I can't imagine trusting them with anything more complicated. I truly believe this is a result of poor management. The least they could do is offer customers water/coffee and snacks while they wait. The outlets in their "connection center" don't even work. I was stuck sitting around with nothing but frustration. Save yourself the time and go somewhere else. read more

Jessup service department have improved in the pass years. I recently had service done (kept car for 2.5 days). Patrick (Advisor) kept me updated via Text. I never expect job to be done the same day but giving me updates daily was a piece of mind. read more

Daniel was very helpful & attended my family & I good! Came in looking for a sage trax & for my luck a brand new one had just came in today this car will be around our 4th or 5th car we purchase from this dealership! 10/10 recommended read more

Jessup Auto Plaza - 2024 trax - Car Dealers Near Me - Cathedral City, California

Worked with Mario on getting a vehicle great customer service friendly staff unfortunately the auto market is not client based it's still dealer based hopefully they work for customers not franchise and banks Subprime drive economy read more

Victoria was amazing. Wonderful experience from start to finish. I would recommend Victoria to anyone. She helped me through it all.

Scheduled an appointment for an oil change and I'm already on my way over there and I receive a call saying that they're running behind and they won't be able to service my car today. Mind you I live an hour away. Very unprofessional, this way my first time scheduling an appointment with them and this will definitely be my last. read more

After waiting 20 minutes for an appointment, they told me it would take three hours for an oil change... Not Happy and Juan won't be back.

MR. DAN JESSUP, Your sales manager James scheduled an appointment for you and I to speak on how your dealership and dishonest staff has handled my purchase! Where are you and why doesn't James answer my calls or text. Here's a list of everyone that has my phone number, ask for it and let's talk. Braoli Buick manager, Art in finance, Genaro salesman, Ali sales manager, and Gina Receptionist. Here's my story. Went in on Oct. 2 2023 to trade in my 2021 sierra 3.0 Diesel. I worked with Genaro sales guy and told him I was looking for either another V6 3.0 diesel or a V8 5.3 gasoline. We found a truck that I was interested in and asked Genaro the engine size and he answered V8 5.3 The truck did not have a window stick with M.S.R.P. or any details about it. Instead it had a blank sticker, (I'll leave the picture and the bottom) The window sticker also referred as the "Monroney Label" is according to my Google search required by federal law on all new vehicles! Genaro assured my it was a V8 5.3 and I trusted him. We go sit and run my credit and was told that I only qualified for a 11.5% rate. The guy Art in finance said he can lower it to 10.5% if I purchase the maintenance package, this would only bring my monthly payment up 2 dollars ($1210 monthly) so I took it and trusted Art. 3 days later I pull up to my friends shop and he pops the hood and we see a 4 cylinder engine in my new truck. I was mad, called Genaro and after stuttering for 2 minutes his answer was " well we saw a lot of truck" I was told to speak with James the sales manager. He heard my problem and said he would look in to it. 2 weeks passed and no call, I left 4 voice messages. I then requested to speak with Dan Jessup. Braoli the Buick manager got involved and apologized told me that he would give Ali the other chevrolet manager my phone number and he would call me that day, no call. Then James calls me to offer me a deal. He said they want to make this right. I'll post his offer from his text at the bottom of this review. Basically wanted to take my 57,000 truck offer me $48000 for it, which puts me upside $9000. Take those $9000 and add them to any truck on the lot that I wanted. A slap in the face!! He would take my 10.5% and ask gm financial to lower the rate to 7.1%. Well, the next morning I applied at Navy Federal Credit Union, just to see what they would offer on a refinance and they came back with 6.79% and said it would have been 5.24% if it was a "new" purchase and not refinanced. I read online that dealership like to offer higher interest rates and paid by there finance companies, Google it. (But I trusted these guys) I will post a picture of the 6.79% offered by Navy Fed. Oh and Art in finance added a $550 windshield protection. I called him back to cancel it !! He didn't want to do it and later because of all this someone "approved it" I also canceled the extended warranty, vehicle maintenance and gap insurance because I'm trying to sell this truck, it not what I wanted and now I'll take a big loss. A $9000 loss!!! Dan Jessup you need to change your slogan and add since 1938 a family you CAN'T trust !!! I'm new to this area about 2 years and have met some really good people and am making new friends. My family and friends will here my story and I will share my experience here and in as many platforms that I can. Please give me a thumbs up if this was helpful. Now I'll post the pictures. Take care and good luck. Frank read more

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Parts department guy is rude you can't ask a question twice If you didn't hear the first time he gets mad at you he shouldn't be working in Customer Service. People like that should be working elsewhere, not answering phones read more

I brought my 2014 Chevrolet Malibu to jesup to have it repaired because it was stalling while I was driving it. They did a diagnostic, fed us some BS about needing to replace a valve and clean the fuel injectors and charged us $1,500 we weren't even off the lot when the check engine light came back on and it started stalling out on us again before we even got home. So we took it back to them and told them we were very dissatisfied with the service and they wanted to charge us $600 just to run a new diagnostic. We had already had a diagnostic run we even brought them the print out for a diagnostic run the same day. They hemmed and hawed they said that we needed a new map sensor which was discovered on a diagnostic before we ever brought it to them. So they replaced the map sensor for another $500 and before we even got 5 miles away the check engine light came on again and the car started stalling again so we turned right back around and took it back to them. After another of their diagnostics they tried to charge us $1,000 for a broken valve cover in the engine! After they had just repaired said valve! DON'T EVER TAKE YOUR CHEVY FOR A SERVICE OR REPAIRS TO JESSUP EVER!! read more

Took my 2006 Silverado 2500HD 2WD in for an alignment after replacing the upper and lower control arm bushings, Inner and outer tie rod ends. When paying the bill the service writer informed me that I needed a tire rotation, a left motor mount because it clunks and a right torsion bar because the lower control arm is touching the bump stop. The engine mounts were recently replaced and have zero movement and no clunking, see video. The torsion bars were adjusted to the factory ride height after I replaced the front end parts. As a you can see in the pictures, the lower control arms are just touching the jounce bumpers as they are supposed to from factory. If this was a concern then why didn't the tech adjust the torsion bars with the torsion keys as I still had 1/2" or 11mm of bolt travel. The bolts were never attempted to be adjusted as my marks on the bolts were exactly where I set them. The Progressive Dampners/Snubbers/Jounce Stops do make contact with the LCA which is the way the truck comes from the manufacturer. The rubber jounce (that's what it is, not a bump stop) is part of the suspension and acts as a type of progressive spring for the torsion bar, and comes from GM with it slightly pressing against the LCA. My camber and caster adjustment weren't even adjusted. All they did was a toe adjustment and they couldn't even get that closer to centerline. Toe adjustment is supposed to be between -0.05 to 0.15 that means a 0.05 is ideal and a total toe of -0.10 to 0.30. Left was at 0.08 and right was at 0.09 with a total toe of 0.17 and the ideal measurement is 0.10. On top of that my steering wheel was of center to the right. Even though the measurements are in the green, I waited 2 hours for an alignment that should have had a straight steering wheel and all adjustments as close the center as possibly and not just in the green. Caster adjustment is ideal at 3.2 but mine were at 3.3 at left and 3.6 at right. Camber adjustment is ideal at 0.03 and mine were at 0.03 at left and 0.02 at right. The camber is perfect and the caster was slightly off but no concern so I guess I did a pretty good job setting those before I took it in. I wish the steering wheel would have been straight and my toe adjusted closer to center line for waiting 2 hours. I have been a Mechanic for over 30 years and I have been and still am a Master Certified Automotive and Diesel technician for the past 25 years. If I was to replace these parts, not just one torsion bar and one motor mount but both torsion bars and both engine mounts as a set, I received a quote from a GM dealer for the parts shipped to my house for only $918.71. I was quoted $4339.69 just for one motor mount and one torsion bar to be replaced. Then an additional $139.95 for an alignment after replacement. I replaced both my mounts a few years ago on my back in under 2 hours and removed both my torsion bars in under 30 minutes on my back when I replaced my control arm bushings. This quote they sent me is outrageous for repairs that are not required. read more

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I am extremely satisfied with my experience at Jessup Chevrolet!! I went in to just to browse and test drive a new crossover vehicle or SUV. Preston Eberline was my sales consultant. From the moment that he greeting me, I felt welcomed. He knows so much about the different vehicles on the lot. Every question that I had, Preston was able to answer it. His customer service was outstanding, and I will definitely refer any of my friends and family to purchase their next vehicle through Jessup. I'll also tell them to seek out Preston to assist them. He made the stressful process of purchasing a car go very smoothly. I appreciate his patience with me. I'd also like to send my appreciation to Art ILano, the sales manager. He was extremely helpful, and he went above and beyond to ensure that I walked away satisfied with the purchase of my new vehicle. The team at Jessup Chevrolet are very professional and friendly. I will definitely purchase my next vehicle there. read more

Very thankful for working with Mario M. He was patient with us, friendly and informative. Excellent customer service provided. He was responsive and not pushy while still being encouraging. Definitely recommend working with him and will be out go to person at Jessup. read more

Bihaney me ayudó A buscar una troca ideal para y mi familia muchas gracias excelente ser al cliente.

We recently had the pleasure of purchasing a car, and we must commend our salesperson, Mario, for delivering an exceptional experience that was nothing short of remarkable. From the moment we walked into the dealership, Mario's warm and welcoming demeanor immediately set the tone for a smooth and enjoyable process. He demonstrated an impressive blend of professionalism and approachability, making us feel valued and respected at every step. Mario's knowledge of the vehicles was extensive, and he patiently answered all our questions, ensuring we felt confident in our decision. What truly set him apart was his ability to make the entire experience both quick and effortless; he streamlined the process, expertly guiding us through each stage without any pressure or hassle. Additionally, Mario's sense of humor and friendly nature made the experience genuinely fun, transforming what could have been a stressful task into a memorable and enjoyable event. His dedication to customer satisfaction was evident in every interaction, and we left the dealership not only with a fantastic new car but also with a deep appreciation for the outstanding service we received. Thank you, Mario, for your exceptional professionalism and for making our car-buying experience so delightful! The only area of opportunity for Jessup Auto Plaza is their payment process. The finance team is running what seems to be a bit of a scam where they say that you cannot use your debit card to pay for the down payment amount that you owe. Even though we tried to seek out additional options for payment, we were basically forced to pay with our credit card and eat a service fee of a couple hundred dollars. Instead of trying to understand our concerns and help, the person we were working with said if we can afford this car we can afford a service fee. Totally inappropriate! Because we do have family friends who know the Jessup family, we will be disclosing the name and information to them personally as we found it was a way to steal money from us when we are honest people who just needed a new car. read more

I purchased my Lease buyout on my Buick last Saturday and worked with Mario. Mario went above and beyond helping me get the right financing to make the transition go smoothly.. He was very helpful, nice and made sure to answer all my questions . I would def recommend using Mario if your in the market for a new car or lease. Barbara B read more

Just picked up our vehicle at Jessup Auto-body after being repaired for the past 10 days. Amanda who works at the bodyshop is fantastic! She is top notch and knows how to provide excellent customer service. She kept us informed regarding the repair, and was a great communicator. If you ever need car body repairs, a definite recommendation! Thank you Amanda for turning an unpleasant car accident into a great car repair experience. read more