Awful bank. They make even the simplest banking transactions impossible and frustratin.read more

Shame on the slow service and I do not care attitude. No organization for senior citizens on…read moreextreme long lines. System/Technology is not up to date. ATM's are dinosaurs. Not appealing to bring in new accounts. Then you wonder why business disappears and people out of jobs. Lighting is dull. If there was another back that existed in Puerto Rico beside Banco Popular would not think twice to run from this branch in Fordham Road. In PR it is so different. Their welcoming and service si prompt. Something needs to change people get it together.

Five stars for Sean. He is a consummate professional--highly attentive, knowledgeable, and patient…read morefrom mortgage pre-application through closing. His expertise, style, strong relationships with a wide array of lenders, and team orientation (working very smoothly with my real estate agent and lawyer), made the mortgage process easy, securing a great rate for me. Sean's talent and expertise will save you an enormous amount of legwork in NYC's high-speed competitive real estate market. Highly recommend him for anyone looking for top-notch service in NYC.

Sean and Nicole are so kind, professional, and knowledgeable; they had our best interests in mind…read moreand we felt trust in them throughout the entire process. Despite the uncertainty of the current landscape, we were provided with frequent check-ins and guidance. Sean took the time to listen to us and to talk us through everything, and getting all our documents organized and uploaded felt pretty straightforward. Nicole and Sean were always impressively prompt in answering our questions and allaying our anxieties, and managed to get us rates that beat our local banks' by far! Our entire process was virtual, and we'd had little sense of what to expect before working with Sean. With larger institutions, I'd felt like just a number, but Sean really went above and beyond in helping us understand the process, as well as in advising us about how to proceed. Nicole and Sean definitely smoothed a complicated process, and we felt super lucky to work with them! Block has the best rates and the best service, and they really understand the NYC market.

I came in to give NAVY FEDERAL CREDIT UNION ( NFCU) some money and the turned around and gave me…read moremoney. As they say!!!! Where they do that at??????? NFCU that's were. So I had 3 checks to deposit because I thought it would be better and faster than mailing it. Brenda was my CSR and she was astounding. She provided me with information on how to do a mobile deposit. I told her I knew how but she was insisting on telling me regardless. Sometimes, it is better to be quiet and listen even if you know how to do it already. Brenda gave me a check for $5 so I can practice and not be shy about using mobile deposit. IT'S MY BIRTHDAY I have only been banking with NFCU since about January 2025, I already received a credit card with zero % term interest and earned $250 for reaching the program requirements within 90 days and the card is 11% lower than the cards that I have. I was able to get a loan at less than 13%. Doing business with this bank has been a perfect 10/10. Customers service is top tier A1. I dealt with a few CSR's but didn't get their names. Thanks NFCU and staff.

This is the absolute worst bank and I urge everyone not to do business there. Customer service is…read moreterrible. It takes forever to accomplish anything. Stay away!!!!

I would recommend Mark Fisher and his team 200%. He is absolutely the best of the best. When he…read moreapproves his clients, he ensures that they are well-qualified. You can, with confidence, buy any house that you want with any broker. For example, I had a deal with someone who had a preapproval from another mortgage broker and the deal was about to go south. Mark and his team saved the deal with ease. Within 2 weeks I was closing on this house. My clients were extremely satisfied. I have been in real estate for 28 years and Mark Fisher is my number one guy to go to when I want a deal closed and fast! I thank Mark for his honesty and reassured guidance with any real estate needs.

Mark was absolutely amazing! The process was so seamless and communication was outstanding. We…read moreclosed so quickly and easily. Highly recommend Mark for any funding needs.

If you're looking for a mortgage lender who actually cares, go with Bobby. He made my first…read morehome-buying experience seamless despite a very tough market. Bobby is attentive, always available, and incredibly thorough. He never missed a call or text and was always ready with a solution to get my offer noticed. He truly listened to my needs and helped me close on the perfect home. 10/10 recommendation

Bobby was recommended by my brother who closed on his home a few months ago. My experience with…read moreBobby far surpassed my expectations. First home purchases are perceived as stressful and complicated. Not in this case. Bobby and his team were along for the ride every step of the way, portraying professionalism, care and dedication. I look forward to working with Bobby on our next adventure. Thank you Bobby!!

Came to open a bank account. The staff was very helpful and worked well with our questions and…read moresmall hiccups. This place can get packed so it's best if you get here earlier than later. They have security and three ATM machines. The establishment is clean and orderly. Staff are professional and knowledgeable. Their legal department does not work on the weekends. Yes, everyone is bilingual.

I cannot recommend Craig Paulson highly enough!…read more I was going through a very challenging personal situation when I started my apartment search, and Craig treated me with immense kindness, empathy, and respect from day one. He went above and beyond to show me a lovely apartment in Brooklyn--complete with a private backyard--owned by a wonderful mother-and-son landlord team. But what truly set Craig apart was his dedication: he was quick in responding to communications and stuck with me through the entire application process, guiding me through every detail until the keys were in my hand. His professionalism, patience, and genuine care turned a stressful time into a successful move. I am incredibly grateful for everything he did for me. If you need a real estate broker who is not only dedicated and sharp but truly cares about his clients as human beings, look no further than Craig Paulson!

We had the pleasure of working with Craig Paulson recently on an apartment search for my 21 year…read moreold daughter and friend. Craig was amazing. He spent a whole day with the girls on a search for the perfect apartment and neighborhood. They truly found it In the Upper West Side of Manhattan. The rental process was not easy but Craig stuck with it and did a ton of work behind the scenes to secure the property. The girls are so happy and so are the parents. Craig also made their day of apartment hunting super fun for them complete with a ride through the streets and park on City Bikes. I highly recommend Craig for any of your real estate needs.

Cross Country Mortgage in Elk Grove Village IL Specifically the Rich Kimball Team (You Too Gunnar)!…read moreIs AMAZING every time I do business with them. I am a Realtor so, I do quite a bit of business with them. They are personable, efficient, accessible, and knowledgeable. If they don't know something whether it is about appraisals, taxes, etc. They will put you in contact with someone that DOES know. They will even listen when you need to vent! (smile) I saw all the 1 out of 5 star reviews on here for Cross Country. I think you just haven't come across the Rich Kimball Team Yet!

Refinanced in Summer 2025 and was told I would receive about $5,000 from escrow yet only was sent…read more$198. I let my broker know there must be an issue and he said he would look into it and never responded. I asked him multiple times by phone and by email and he could care less since he got paid. I then notified the company and no one has contacted me about the issue, so now I'm leaving reviews and looking into legal recourse. Do not trust what they say.

Diane Yu is the best of the best! Without her, I probably could not own a home that smoothly. She…read moreis professional and caring. The apartment I purchased is a cooperative apartment. She helped with: 1. My mortgage application, which I got approved for a good rate. 2. Broad application package, which she is very good at, even though she was not responsible for that part. She is the one going for an extra mile to make things happen. 3. When there was an error occurred because of the management company, Diane was the one who called the related parties and solved the problems for me. I would not hesitate to recommend Diane Yu as a professional, caring, and smart mortgage broker.

We wanted to take a moment to express our thanks to our loan officer George Gao at SMB for his hard…read morework and dedication on helping us getting everything in place, his organization, promptness, and knowledge makes it a very painless process for us. We highly recommend George and his team at SMB to anyone in the market for a mortgage! Thank you George and SMB team!!!

Ms. Ilona Shtark made me feel comfortable as well as keeping constant communication with me while…read moreanswering any questions I may have. You will not be disappointed with Ms. Ilona Shtark and her services as well as her amazing researches and analytical skills. She is prompt and available all hours to satisfy her clients' needs from a small question to a serious matter. Ms. Ilona Shtark did an excellent job and I will use her anytime I have legal issues. I highly recommend her as a professional.

Lilianna was a pleasure to work with to ensure our mortgage loan process was smooth and easy. Will…read moredefinitely recommend to anyone who wants an easy seamless process. She was not only professional, but always accessible for questions and concerns. She is very experienced and knowledgeable and made a stressful process go by in a flash. For new homeowners she is simply a must! She will guide you step by step and make sure you get locked into best mortgage rate possible. A million thanks !