AN ABSOLUTE AWFUL COMPANY, DO NOT USE THEM. THEY'RE PATHETIC JOKE OF A PLUMBING SERVICE AND SHOULD HAVE THEIR LICENSE REVOKED.
I hired Jet Plumbing & Heating in early July to address a plumbing issue at my home. What followed was nearly two months of wasted time, three visits, overpromising, poor communication, and some of the worst customer service I have experienced from a plumbing service company. The matter wasn't finally closed until September, and even then, Jet refunded only a small portion of the deposit I had paid them despite never successfully completing the repair.
The three visits really summarize the experience.
On the first visit, Jet assessed the problem and charged a service fee, which I never disputed.
Before the second visit, I specifically contacted Jet and told them not to send the plumber because we had decided to source the necessary parts ourselves. They sent him anyway. I immediately turned him away, and no work was performed. Somehow, Jet later attempted to use this visit as justification for retaining my money.
Before the third visit, their plumber assured me that he could "install anything" once I obtained the parts. I sourced them based on that representation, he returned to my home--and then could not install them or complete the repair. After three visits and weeks of dealing with this company, the original plumbing problem still wasn't fixed. I also documented damage to my property from the work that was attempted. Eventually, I called a new plumber, they came by and fixed the issue in one day's time - RIDICULOUS.
But as frustrating as the actual service was, Jet's customer service was arguably worse.
Throughout this ordeal, I repeatedly called their office trying to get answers and resolve the situation. I was constantly told someone would call me back, only for nobody to call. I was passed from person to person, given promises that weren't followed through on, and repeatedly had to chase them for basic communication. There was seemingly no urgency, ownership, or accountability whatsoever.
That is probably my biggest issue with this company. Mistakes happen. A plumber can encounter a job he can't complete. But when that happens, I expect a reputable company to acknowledge it, communicate with the customer, and make a legitimate effort to make things right. Jet did the opposite.
I booked this job in early July. It dragged into September. Three visits occurred. The repair was never successfully completed. Yet getting my deposit returned became another fight entirely, and Jet ultimately refunded only a small fraction of what I had paid.
At virtually every stage, I felt like I was being given the runaround rather than treated like a paying customer with a legitimate complaint. Their office communication was terrible, callbacks routinely didn't happen, responsibility was passed around, and I never felt that anyone genuinely cared about resolving the situation.
The lack of expertise was PATHETIC. The overpromising was disappointing. The unsuccessful visits were disappointing. But the complete neglect of basic customer service and accountability is what made this experience unacceptable.
DO NOT USE THEM. I wouldn't wish this experience on my worst enemy. There are plenty of good plumbers out there. Jet is not one of them. read more
