I booked a ride to the airport the day before at 4:30am for my family flying out on Christmas eve…read moremorning. They never showed up and didn't call. No one answered their phones. I couldn't be more livid! Unforgivable!

It sounds like they may have gone out of business, by reviewing regardless in case they aren't…read more Tried to set up a valet for a party and they said yes they could do it no problem but weren't sure on how much to charge me? Then never called me back and never answered my calls. Had to scramble to find someone else. Very unreliable and sounds like they don't know what they are doing.

Excellent CS, very clean, well merchandised and organized…read more Rooms are very clean, quiet and comfortable. Breakfast area is very clean and offers a great selection of hot & cold food. Highly Recommended

We are mid stay but horrible service for a Marriott Titanium Elite for life member. Per the front…read moredesk..."we're staying too long for an upgrade" and "we only get our room refreshed once during out stay and new towels once for a two week stay". The one day we ask for the room to be refreshed and the only day we would have our dogs out of the room all day....nothing, absolutely nothing was done. We didn't call down to the front desk, we went personally to the front desk to request it. We were promised a full room refresh since we are staying here for two weeks and nothing. We were gone 12 hours. We now have no towels, no toilet paper, no blanket. Horrible customer service. Can't wait to get out of this place!!!! I purposefully waited almost a week to ask for new towels to respect your boundaries and was promised this and nothing.

The service at this hotel is impeccable. They absolutely care about their customers and do…read moreeverything to make them happy. I was complaining about the miserable parents who don't contain their children and make them mind. It's frustrating that parents don't care about their children or respect that other people exist. The front desk offered to move me to another room. I was shocked. I didn't even ask to be moved but it was fabulous that they offered and I accepted. I will definitely stay here again and absolutely recommend anyone who wants to be treated as a fabulous guest, stay at this hotel. Thank you again to the wonderful staff!!!

DO NOT BOOK HERE!! Checked into room toilet seat was broken and shower was dirty. I let the staff…read moreknow and they switched out room. Checked that room and shower was dirty again, they switched us yet again Tyand shower was dirty, there was trash in the room, the linens were dirty and with a black light we saw disgusting stains. The couch was horrible as well. When we went to complain they said there was no other room they could switch us too, refused to call the manager until I raised my voice to complain. The front desk guy argued back with me - that's not a great representation of the company! Finally he called the manager and were told to come back tomorrow. We had to find a new hotel room at midnight putting out out several hundred dollars more for a last minute stay. The next day I called to speak to a manager who was on her third day of the the job and she was very rude , did not apologize! Don't worry, I'll send corporate the photos as well' DO NOT BOOK HERE!!

We rented a car from here. I loved that this place was inside the airport. It was extremely easy to…read moreget to. It takes about 5 minutes to do all the paperwork. You get the keys there and just go to the car. The price was reasonable. I love how personable they were. They sent me a txt of there was any questions or concerns to reach out. Probably the most enjoyable rental experience I've had.

I've rented cars from the Enterprise Rent-A-Car location in the Bozeman Yellowstone Int'l Airport…read more(BZN) twice this year and have been pleasantly surprised with the pricing, availability, and customer service relative to the other rental car agencies at the airport. These guys and gals are the best! A special shoutout to Alex who went above and beyond on my last rental. I will be back. As an aside, I'm very surprised at the low Yelp ratings for this agency. My experiences have been nothing but 5 star. The customer service is what really sets them apart from others.

Had an excellent experience here recently. Being in middle of the post-COVID travel peak and a…read morenation-wide rental car shortage, I was super worried that the agency would've overbooked cars and left me without a car to go to Yellowstone. Fortunately, that did not happen, and not only that, the representative went above and beyond and got us a hybrid as we requested, the car had only 2,600 miles on it and was in excellent condition. On top of that, the representative did not try to up sell or swindle us into buying additional coverage since I had LDW coverage from Amex, which some other car rental companies (such as Fox) would have tried to do given the amazing rate I had managed to book at (only 1/5 of the current booking price). Just an overall great experience from pick up to drop off. Highly recommend!

Deceptive practices. Read your paperwork before leaving the counter…read more We reserved a **minivan for one week for $1,282.33 and declined all rental insuranceduring the online reservation because we are covered through our credit card. When we arrived at the Bozeman Airport Hertz/Dollar counter, Shamus told us they were low on minivans and offered us an upgraded SUV for $42.99/day, saying it was "50% off." We agreed. What he did not tell us was that he also added rental insurance for $66.99/day. He never asked if we already had coverage and never disclosed that insurance was being added. On the drive to Big Sky, we reviewed our contract and immediately noticed the charge. We called the office right away because we wanted it removed immediately--not after the trip. We were told only the supervisor, Kristina Wilson, could help. Over the course of our vacation and after returning home, we have called at least five times. Kristina has never come to the phone or returned our calls. When we questioned Shamus, he said, How was I supposed to know you had insurance through your credit card? My response: Ask the customer or look at the reservation, where insurance was clearly declined. To make matters worse, they placed a $2,827 authorization on our credit card for a one-week rental. For comparison, my brother rented a vehicle for the same trip through another airport and paid about $600. Customers should know that rental agents often receive commissions on insurance and upgrades, making full disclosure especially important. Based on our experience, the lack of transparency was unacceptable. Read every line of your rental agreement before leaving the counter.Although this location operates under the Dollar name, it is the same company as Hertz. We will not rent from this location again.