All Jewels are pretty much the same, but it is shameful that at this time of year, that they cannot keep their inventory levels up or stock decent produce. Another thing I hate is that you have to buy multiple items of the same thing to get their sale prices. For example, my husband wanted a bag of Lay's potato chips. They were $4.99 for one bag, or $10 for 5 bags. So obviously I bought 5 bags, and now have to store 4 bags in my small kitchen pantry for months. I can name dozens of the multiple items I have purchased just for the sale price. read more

See all

I don't know how this store gets away with their higher than anyone prices. Also, maybe they could teach the younger generation, the melting pot, how to keep frozen foods together when bagging. I even help by putting them together on the conveyor belt. You can't fix stupid. read more

Got double dragon because I made a Jameson and cider with a rotten bottle of simply apple from here. The whiskey covered the expired taste. Think I'll be avoiding this spot read more

Parking lot lanes are too small. Twice, my cars have been hit. Brakes my tail light, then they leave. Look at this genius parking. read more

See all

We go here for convenience and because Kris and Gus are just the sweetest. Sometimes you just want to have a zero contact trip because you're in a rush, and self checkout is fine. But when you have kids who enjoy social interactions (and stickers), these are the friendliest humans. They brighten our day. They're probably the best thing about this Jewel. Groceries are fine. Not as much selection as an ethnic grocery store, but it's definitely convenient. It's always clean inside--we usually see them cleaning and restocking the shelves. And customer service has always been helpful if there's ever been a mischarge. We like the car shopping carts for their double seats so both kids can ride and pretend to drive. Makes the trip more fun for them. read more

called the pharmacy about my moms prescription the night before thanksgiving at 730. Jenny who works in the pharmacy - took my call, assured me that the prescription was received, filled and dropped off at my moms sr living faciity by 8pm on her way home from work. i live about an hour away and my mom is 92 with covid. she saved the day!!! What amazing service! Jenny is a treasure as is the pharmacist! so thankful for you! read more

Jewel has lost its corporate minds to greed. They are charging $6.99 for a dozen jewel brand eggs. When cage free offerings are $5.49-5.99 per dozen. Next they're charging nearly $5 dollars per 8oz for jewel brand cheese and $10.00 for a 'Home Run-inn' frozen pizza. Please stop supporting this greedy price gouging corporation. Shop at Aldi for god sake. This greed needs to be held in check. P.S. they went $23.99 for a case of Miler Lite. That's typical $19.99 at a local liquor store and even less at Binnys. An a dozen eggs is around $2.00 at Aldi. So yes. I will not be going back. I hope but doubt they will lower prices and stop quizzing the pockets of the average American but I doubt it. Their hearts are full of greed. read more

Jewel-Osco - Grocery Near Me - Palatine, Illinois

See all

One of the worst jewels I've been to but unfortunately I'm stuck with this one because it's closest to me. Every time I've gone in here (and my family even has had the same experiences shocker!) they never are polite or helpful, I'm not an extrovert but if I say "hi how are you" to the cashier the least she could do is acknowledge me! It's like they only hire workers with zero customer service skills and bad attitude problems. read more

I'm concerned that the design of Jewel-Osco's digital coupon system appears intentionally confusing. The interface is not user-friendly, and the process of clipping and redeeming coupons is overly complicated. I was not given credit for a few products after following arduous "clipping" process. I suspect this design is meant to discourage customers from using the coupons, which is unethical. read more

Osco Pharmacy. It's with heavy heart I write this.customer for 20 years plus here,. Constantly out of meds, B-12 shots issued with out a syringe, ( is it a supposprty?) auto refills not filled on time. I have asked Twice for Narcan because I take public transportation to the city, first time I asked was questioned about my drug use, next time I was told to much paperwork, next time I come across a OD on the Metra I'll tell em that, senior pharmacist at wou read more

Love this hometown store, the people are fabulous and I so appreciate them all! As a military spouse that has travel all over our great country I am grateful to have retired here Keep caring about your customers-it shows and it isn't just a few people-it's all departments~ read more

I was just there looking at frozen turkeys which were not frozen. It's a week or so before Thanksgiving and their turkeys are thawed. You are not supposed to thaw meat, freeze it again and sell it. No wonder my turkey was awful last year, probably old. I told customer service about it. Also, not crazy about the pharmacy there, bad attitudes. read more

I waited for several minutes in self check out waiting for assistance with a coupon, the registers were empty and the employees there were just seemingly unwilling or too oblivious to help. I then just took my groceries to the register and after trying to explain the situation several times just trying to pay for my groceries. I eventually just left without buying anything. read more

Recently the service has been terrible. Jewel is normally good. I only go there because it's free. You get conflicting stories some days I can get my prescription two days early depending on who you talk to and then another month when I go a day early even though there was 31 days in the previous month so it's not even a day early they tell me it's early and I have to sit there and count days for them for them to understand. Why should I have to be stressed out because they can't count 30 days. On top of repetitive phone calls ringing completely through to the answering machine. I went in there after I was told an hour and a half I went in there two hours later they told me another hour and a half then I came back and they said it a third time I waited over five hours when they said it was going to be ready in an hour waste my time going there twice. Stop lying to people. Have a sense of time and tell him the truth. read more

Honestly, coming here and going through the self-checkout or doing a grocery pick up are the only options. The cashiers are all so rude for no reason. They're all scoff-y and have an attitude anytime they're expected to preform at their job. Most recently I had an issue with Virginia who scanned my groceries and had an issue when I asked about a digital coupon, as if coupons aren't apart of being a cashier; and if I, the customer, have any doing in how your company chooses to do coupons. I then was waiting for her to scan my groceries before entering in a phone number for the digital deals & she snarkily asked if I did it, I said no, cause I was waiting and was met with even more of an attitude. I understand I am younger than you, but that does not give you a right to speak down to me and treat me poorly. I will not tolerate being disrespected every time I spend money here. It's a shame cause this is close to my house BUT if I'm gonna spend this kind of money of groceries I'll go somewhere where ALL the cashiers are nice ALL of the time, like Mariano's or Eurofresh. read more

Ha and Nancy saved the day by putting together gorgeous floral arrangements for our grandmothers celebration of life event. Thanks so much for the beautiful work you did and your kindness read more

This morning I went shopping with my daughter. It was a beautiful day! After we are done shopping, we went to check out with the lady who I have never seen at checkout before and asked for help about one digital coupon that I could not find in the app. She did not know what to do and repeatedly say what she knew that is not accurate. I told her to take that item out because I decided I do not want it anymore. She did not do what I requested, but called the manager to look at the digital coupon on my phone. He found it and I said " Thank you". He left. I talked to the lady that I am sorry that I could not find the coupon by myself earlier. She said "You have to find the it before you come here!!!!" So I asked her if she is here to help the customer. I asked her twice. She did not answer. I told her that I tried, but could not get this one and that is why I came to ask her for help. I wonder: 1. does this lady know what to do with the digital coupon? 2. does she know how to make a return? 3. does she know how to respect the customers or the customer's decision ? 4. is she worthy to say the word "sorry" to? read more

Well, it's that time of year again. That time where I'll forgo savings and fresh produce from other local markets for little paper stamps to stick to my Jewel-Osco Monopoly game board. I know I'm not going to win anything, but somehow I've managed to brainwash myself into truly believing that $5,000 ATV or Camping Package is mine and I've been putting in time like a motherf*cker tearing apart those tiny game pieces and sticking them to my game board. Heck, I even got into a legit argument with my SO when I found out he'd bought stuff from our local Jewel, been given "a sh*t ton" of game pieces, then threw them out in the parking lot garbage can. I could've killed him. If I don't win the million this year, I know exactly where I'm placing the blame. Anyway, this Jewel is about as 'meh' as any Jewel. Now that Dominick's is gone (good riddance), I feel like Jewel has gotten even lazier. They know that if you're shopping there it's because you can't afford Whole Foods and you live too far from a Mariano's for it to be convenient, so it seems they just kind of given up and let themselves go. This location is pretty shabby and the parking lot is just awful. It's tiny and severely lacking in cart return stables. The set up makes it seem cramped and they don't seem to carry the regular brands that my home-base Jewel carries. Prices aren't great, produce is... well, why would you bother when there's a Valli Produce just up the road where you'll pay a quarter of the Jewel prices. The staff are friendly but they're tough with those Monopoly pieces. Don't even try to sweet talk them - they ain't hearin' it. It's pretty obvious I don't love this store, but in an attempt to make the Monopoly man my bitch, I will continue to foolishly patronize. read more

Jewel-Osco - Monopoly - Grocery Near Me - Palatine, Illinois

See all

I had a presentation to put together in Palatine for 4o business owners,decided to call Jewel and order muffins for everyone When I pick them up they were all individually boxed very professional came in four flavors. All of them Extra large and really delicious I want to thank everyone at Jewel for their help with this order especially Steve Calello the manager for doing this all on a short notice You made my presentation over the top! Thank you Joe Stephens Owner of Stephens Automotive read more

If you live close by, this Jewel is a plus to our downtown Palatine.. It's not the cheapest or the largest. Nor does it have 102 varieties of every product for those of you who must be up on the latest and greatest or exotic food item. This Jewel is small but clean, has a solid produce and lunchmeat department and has super friendly employees and is close by. I like them and I'm glad they're part of our neighborhood. read more

Came here mid-day on a weekday during the coronavirus pandemic. Staff blocking nearly every aisle, no masks, no gloves, not only not respecting the 6 foot social distancing guidelines, but getting into my intimate space so they could stock candy bars while I was checking out. Bakery staff preparing food was not even wearing gloves. read more

I visit this location regularly and I appreciate their great staff for awesome service. Thank you for keeping the doors open during these tough times. read more

I have been living in Palatine for over 27 years and have never been disappointed with the friendly helpful customer service at the Plum Grove Jewel. I want to thank the staff for working through this health crisis and being there for the customers. Today I went to pick up a Thanksgiving dinner and discovered that I had mistakenly ordered it on line for the wrong date...my bad ,no order. The manager and staff at the hot foods came to my rescue and put together a new order in 5 minutes . Saved me a lot of grief and aggravation. Thanks Cee read more

I have done online ordering 3 times and was forgiving the first two times but called customer service the third time they messed up my order and got "Chris" who was no help at all and told me to ask for "Steve the next day. They substituted items l had for reward points for items that were not free, l got no answer or help and was charged for items l never asked for. Then l received an email that said contact us to see how we can make this right, couldn't get through.....just to add l received a message from someone from jewel that said to contact them, honestly l have to waste more time? I don't understand what happened to customer service read more

The flower lady named who is Kim is absolutely amazing! She has done the prettiest flower arrangements for me and the prices are more than reasonable. I go to her any time I need flowers for anything! She does a beautiful job and really tries hard to go above and beyond. read more

I don't really know what else to say about Jewel. Their produce is terrible, and their baked goods pale in comparison to Mariano's. The last couple mangoes I bought from them made me feel sick. Anyone who says the produce here is acceptable has obviously never traveled the 1/4 mile down the road to sample Mariano's, or gone to Whole Foods or Trader Joe's. No thanks. read more

Inside the store, it's a sad dinosaur despite the store being "remodeled." Reminds me of some stores in the city. Attracts quite a few drugged out and drunk people at night. Not the cleanest. I've had to take back expired moldy tortillas, rotten tomatoes and recently moldy packaged cheese. Saw an employee wipe his nose with his hand and then stack vegetables last week. Twice I've walked in to buy my crew sandwiches around noon and they didn't have any made up yet. What? Mariano's is worth it for a reason. read more

Jewel-Osco - Moldy cheese just purchased from Jewel in Palatine. - Grocery Near Me - Palatine, Illinois

This is a very old Jewel that was recently updated. We went in for a few items - a surgical strike you might say. While we didn't really have the chance to look around, I was impressed. We did spend most of our time in the produce section. I would say that the amount of produce they displayed seemed light, but the quality seemed very good. read more

I used to shop here regularly. But on repeated occasions since Covid, staff don't wear their masks properly, they are not enforcing mandates so customers are not wearing masks, The wipes for the carts are always empty, and the handle dispensers are empty. There does not appear to be an effort to follow appropriate precautions. I will not jeopardize my health to shop for groceries. They have lost my business. read more

Bitter-sweet experience. Although convenient location, it's a pain to shop here. Inside store is clean but feels very cramped (hardly any room to navigate carts in produce section); parking lot is cramped, tough to get in/out. Produce decent quality but overpriced..apples $1.99/lb, lemons always overpriced at $1.29/ea, onions $1.49/lb, sdls cucumber $1.99/ea, tomatoes $2.99/lb.Bakery and deli are so so. Meat section is boring. The main reason to shop here is location -other stores too far away. This store needs to remodel, preferably expand with more room, otherwise I will choose other grocery stores given the opportunity. read more

I know the store is smaller then the Jewel on Dundee but the customer service is why I go to this Jewel. I never have a problem finding things and their fruits and veggies are fresh...chain store with a hometown feel. read more

Thought we'd stop in to get something for dinner, but then decided that we should go to Mariano's...great Honeycrisp apple samples though! :) read more

This Jewel is extremely small and outdated. They don't carry a lot of the products I'm looking for, and despite being "recently remodeled" they remain exactly the same as they have always been. The produce section is a small maze where you often get stuck behind other shoppers just trying to make it to the bananas, and the bakery is inconsistent with the quality of their goods. They removed all the self checkout lines so if you're just going in for a few items you're forced to stand in one of the 3 lines that are open. They need some serious expansion at this location. read more

Just moved down the street from this place, and I have to say it doesn't compare to the selection of my old jewel I used to frequent, but the store is incredibly clean and well-kept and has an impressive bakery section. My friends refer to it as "the fancy Jewel". It could use self-checkout lines but the staff is friendly and opens up lanes when they see things are getting busy. read more

Worst customer service ever! I'm still flabbergasted at the way I was treated today. I will never return to this location for sure!

We used Jewel for our wedding flowers, and they were absolutely perfect! We showed up with a list of what we needed, what would be nice to include, and our budget constraints. The florist made everything we wanted absolutely perfectly and packaged it well so we could have someone pick it up easily. read more

The bare strip 1970s fluorescent lighting at this location is overbearing and is extremely ugly. Jewel was starting to look so contemporary when Supervalu owned them and once Albertsons took over, they started removing the track lights from produce (replaced with ugly 1970s strip lighting), removing the convenient self checkouts and even changed then clean Jewel Osco logo with an awkward sloppy circle around the name. After all of these changes, I am definitely a Marianos shopper now. I don't know how you could possibly take a store from looking like a contemporary store of the future (not this Jewel as much as the one Palos or the newer stores in general ) and turn it into the store of the past with ugly outdated lighting. Produce just doesn't look good under fluorescent lighting. In the days of LED, track lighting is the only way to go to get true color rendition on the fruits and vegetables. This Jewel in Palatine looks like a 1970s Eisner. read more

I love this Jewel location. The staff is super helpful and friendly. I rate the customer service as phenomenal. Employees like Mike and Brandon (seafood department) are the reason I love this place. The only reason this place isn't 5 stars is because they are not 24 hours read more

Great people, clean store, fresh food and good prices. They did a great job renovating the store but the staff is what makes this place worth your time and money. read more