I was pleased with courteous Silver Jewelry Repair,…read more An Antique 1920's watch repair, and Advice on a display stand.

This wonderful little family owned & operated jewelry store did a fantastic job repairing my…read morehusband's watch, which had been broken for years. The owners (a kind husband & wife duo) welcomed me as soon as I walked in, even though I was a bedraggled mess, having rushed over straight from the car wash in my least polished outfit to make it before they closed. Despite my appearance, they treated me like a VIP & were happy to help. One watch just needed a new battery, but the other required a delicate repair. The cost was far less than I expected & they had the work completed in half the time they expected, which was already reasonable. The store is small, but is clean, well stocked with a wide selection, especially for its size. If they don't have the item you're looking for, they are willing to order it as long as one of their vendors carry it, and the pricing is quite competitive as well.

Quite possibly the best jeweler experience you could have. On the triangle of…read moreaffordable/quick/inexpensive There might be a compromise on quick but well worth it.

I recently moved to SC and I needed to get my ring resized, so I picked this store because of the…read moregreat reviews and the fact that it's family owned. However after my experience I'd say they don't really care about their customer service and they won't treat you like family. I dropped my platinum ring off before the new year and the jeweler quoted me one week before it would be ready and didn't even mention the pricing. He simply said it would be ready next weekend and he'd message me to let me know when I could come pick it up. After patiently waiting a week and not hearing anything I decided to call in and get an update. They tried saying they'd been busy with the holidays and such, and that it wouldn't be ready for a few more days. I understand being busy with the holidays but if you're going to quote a time and then not check in before then to let me know of the changes, then that's unprofessional. They understood my frustration and said I could come pick it up on that Sunday and then nobody was in the store, and nobody picked up their phones. After calling multiple times, and leaving multiple messages over the weekend I still didn't hear anything. I had to call again for another update. When I tried asking for the manager/owner to express my frustration and concern, the employee just took over helping and wouldn't even hear me all the way out. In fact he cut me off mid explanation to say he'd figure it out and call me back. Grateful he hopped on the issue so quickly but he was not thorough or attentive at all. The employee then called me back and said it was ready. That's great, but the store is only open until 5pm and I, like most, work 8-5pm. So now, I won't be able to get my ring for another week! 2 weeks without my ring and I don't even know how much it's going to cost me when I can eventually get back there. How unfortunate because I have a lot of jewelry pieces I need fixed up and now I'm going to have to start the process all over again to find a different jeweler.

Jeremy was a wonderful salesman. He was polite and kind, very knowledgeable and his compliment on…read moremy diamond necklace was very clever! Thanks Jeremy!

Wanted to make a custom ring, as they had helped me before. John did an amazing job, so wanted to…read moreuse them again. Never got to speak with John nor designer. She (Kaitlyn) emailed me one picture. I asked could I please sit down with her one on one and she never emailed me back. Very poor communication. Went to Barnes Jewelry, sat face to face. Designed ring and it's in being made now.

I bring all my watches here to get serviced and they always do an exceptional job! Owner is…read moreincredibly nice and helpful. Would highly recommend!

Thank you so much for restoring my bracelet that hasn't left my wrist in 12 years. It is very…read moresentimental to me, and you did a fantastic job bringing it back to life. Could not recommend Matt more.

I have been in the store on at least 3-4 different days. Ok, it sometimes takes a little while to…read moreget someone's attention, true, but over all it is pretty good service, at least for me it was. I had to wait a little while and try to get someone's attention this past holiday season - but they were literally packed, and it was on the days you could use your jewelry warehouse cash (had some from another purchase earlier in the month) so I expected to have to wait - and it didn't take long, I found what I came in for, I left happy, my daughter loved her opal ring. A couple weeks prior my husband and I were here, and we were in the market for a solitaire. I had one, it was a little small and it was my grandmothers, I have worn it for years and years, it's even chipped a little. So for early Xmas we came here :) I originally wanted a square princess cut diamond, but after trying a couple on I just wasn't feeling it. I spotted a pear. Something I did not think I would like, I tried it on - I still have it on! Honestly without looking at the sales papers I cannot remember the mans name who sold it to us BUT he was great really! He was very smart, he was helpful, he was nice, I have zero complaints. He tried really hard to find me what I wanted and there it was :). The diamond is gorgeous! And all the papers came just like he said they would right on time! Everything was perfect! I love the ring - absolutely love it! The only thing with jewelry warehouse that would make them king of jewelry in this area is on site sizing, on site resetting, etc. I just hate to send out jewelry especially something of this $$$. Please consider getting someone in house! I still want my ring reset and resized but hate to send it off and part with it even for a couple weeks lol! And by the way - after we left I did go to Jared's, with my new ring, just to see what they had that was in the same range and ya know what? It was all about $500 more (for slightly smaller diamond) that did not even look as beautiful. Either the inclusions were huge eye sore or the color was not as good. We compared for a good 15 minutes and took a look with the jewelry magnifier and really there was no comparison. I said Thanks anyway and left. Glad I went with this diamond, thanks jewelry warehouse!

I was in the Sunset Blvd location on 12-31-18. I previously had purchased two silver necklaces. I…read morewas being waited on by a very nice associate when Teresa, the Mgr-Asst. Mgr. rudely interrupted our conversation with the most unprofessional attitude I have ever experienced. The clasp was broken on one of the necklaces and Teresa was demanding that I did not buy the necklace there. It was a $20.99 necklace, not a $2000.99 necklace. She upset me so bad with her rudeness, I left the store crying. I hope Teresa never has the opportunity to be so rude and unprofessional to another customer. My experience with Teresa's unprofessional work ethics has nothing to do with the rating of this store. Not all people are made to work with the public.

I had a couple of rings re-sized. Prices were reasonable, and I'm very pleased with the results…read more Quick turnaround. People are friendly and professional. They have beautiful, high quality jewelry.

I broke my original engagement ring's band in half months ago. I was hesitant to have it repaired…read morein Camden due to previous experiences in town with other jewelry. So I began researching and settled on taking my ring to Carolina Fine Jewelry. My husband and I were greeted by the friendliest, most incredible employee, Donna, and she helped walk us through the best plan of action for my ring. She was so knowledgeable and supportive, while explaining that my original band would likely never be in the same state and a replacement band would likely be the best plan of action. She helped us find the perfect setting for our diamond/halo and we left expecting it to be finished in a couple of weeks. (We we're there 3 days before Christmas after all so we expected that). Christmas Eve I got a call that our ring was completed (MIND BLOWN) and she urged me to come get it! When she put my ring back on my finger I nearly cried. The workmanship was incredible and Donna had truly found us "the one." This ring is absolutely everything I wanted and then some! The quality of workmanship is second to none AND they were even able to resize my husbands wedding band in that same time frame! We are incredibly pleased with the quality of work, speed of completion, and most of all the above and beyond customer service

They can repair just about anything! And always fast- and friendly service!read more

From the owner: We are committed to offering you the finest full line of finished jewelry, loose diamonds and…read morecolored gemstones, custom jewelry design, jewelry repairs and a variety of gemological services including appraisals and gem identifications. When making your jewelry & gemstone decisions, don't you want someone to advise you who is a Certified Gemologist and certified by the Diamond Council of America as a Diamontologist? Wouldn't you choose the absolute most knowledgeable counselor when choosing a gift that lasts forever?

After telling me that the original order was "lost by the post office", although she wouldn't…read moresupply me with a tracking number, a shipment was made to me with only 2 of the 7 yarns I ordered. One of the substitutes was wrong color # and the other a totally different yarn. I contacted the seller several times for a correction only to be ignored. I couldn't find a way to leave this review on the website. This was a $145 order! BAD BUSINESS!! I resent being sent substitutes without my approval.

I stopped in for a bit of advice on what I needed to purchase to complete a project. The woman…read morerunning the place seemed heavily medicated: slurring her words, speaking and moving around the tiny, cluttered store so slowly it was maddening. At one point she picked up a bag of items and spilled then all over the counter then could barely manage to pick then up. It was a frustrating visit. What should have taken 15 minutes stretched out into almost an hour because she kept losing her train of thought and rambling from one story to another. Eventually, with much prodding, she finally told me what I needed but, sadly, she was out of stock on several of them.

My recent experience with Sylvan's Jewelers was exceptional from start to finish…read more My representatives, Reba and Daniel, were consistently accommodating, bringing expertise, clear communication, and a willingness to go above and beyond. On the day of my purchase, their gracious hospitality made me feel genuinely valued. The new location on Gervais Street is beautifully designed, with a spacious, well-curated showroom and an excellent selection of finely crafted pieces. The added space and more convenient parking are welcome improvements. What sets Sylvan's apart is the combination of a strong selection and highly personalized, knowledgeable service. Their professionalism, integrity, and follow-through have been outstanding throughout and after the purchase. A truly superb experience that I would not hesitate to repeat, and one I would confidently recommend to friends and family.

I love this place. The diamond event was so much fun. They offer jewelry repair and an incredible…read moreselection of stunning pieces. I love that they have unique one of a kind estate pieces as well as stunning designers like Mikimoto and Roberto Coin. Jj And Philip have always been great and so easy to work with. Everyone in here has been absolutely lovely and over the top helpful everytime I've gone in. They are open during soda city so it's a great change to drop items off to them while the streets are busy. My Partner is a big fan of their Rolex demo collection. You still have to order from Rolex but it's a great way to be able to see how the pieces fit and move in real life. Definitely a strong recommend for this location, staff and the jewelry selection.