Amazing service! I purchased a necklace for my 2 year…read moreanniversary and the staff was an absolute treat helping me narrow down my choice! Extremely polite and helpful. One young lady in particular was amazing but I didn't catch her name. 100% checking the place out.

I purchased my wife's engagement ring here, as well as our wedding bands. The staff always greets…read morepeople as they enter the store. They always listen to what you have to say, and are willing to go through all the options they have to help you make the best possible purchase. While I was in this last time, I purchased a pendant and necklace. The staff helped me pick out the necklace for the pendant (and my wife loved it). On top of that, I received 50% off the list price. There are so many reasons why after 20 years, we still come to this store. The owner and his team are always amazing, and whatever your budget, they help you find a piece that will dazzle your special someone.

We highly recommend doing business with The Gem Shop. Mike Day goes above and beyond to satisfy the…read morecustomer.

I have been buying jewelry and having rings made from the Gem shop since I was 19 years old. I…read morestill have my gold skull ring and mermaid necklace 50 years later. Lots of interesting things to see.

I brought my wedding ring in to be resized. They also identified a sharp edge inside my ring and…read morewere able to fix it too. The repairs only took a couple days. The staff member was very helpful and so nice.

BEWARE!! CAUTION!! TRUE SCAMMERS!! I'd like to preface by…read moresaying before you even think about patronizing this business and spending your money listen to what happened to me and let that be your lesson. My named is Rochelle. I was a victim of theft & fraud at Zavius Jewelers. The scary truth about this business is how they run it. I was refereed to this business from a "friend," Michayla. Thinking I was safe from being violated. I finally picked up my Cartier diamond love bracelet after 3 months even though they told me it would only take a couple weeks. As time kept progressing, I started getting worried... All this time for a clasp? I of course took it straight to where I got the diamonds upgraded and customized for myself as they would tell the difference. They confirmed the bracelet wasn't the same. It wasn't even the same size! Not to mention, we had the diamonds upgraded to VS. It was confirmed the bracelet was not the mine! The diamonds we dull and missing and defiantly NOT VS. I sent Melissa (owners wife) a text & pictures showing her one of the DIAMONDS were SCRATCHED and missing. She asked me to wash it and claimed there was something on top of it, that I just needed to clean it. After I followed her request, I then responded that didn't work. She told me not to worry, she had PLENTY MORE diamonds at the store and if she came into town, to Chicago she would pick it up and switch it out for me. I proceeded to tell her how the unique markings on the bracelet that were once there before, such as certain indentions and signature touches were now missing. Her response, "he cleaned it." She took me for a fool, I then called my jeweler and asked if I can come see him. To say the least, once the cartier bracelet was retuned I knew I had a bad feeling. It didn't look the same the diamonds didn't have that rainbow color, it usually had. It was dull and fell fast past my wrist bone when put on. Different from before, which I had to pull past the wrist bone with my other hand! I can't tell you how stressful that was, standing there not listening to my gut and believing the words coming out of Luis's (owner) mouth as she stood there waiting, hanging off my next response. His first words to me were "See just as new! Check the serial number." Boy did my stomach drop. I didn't want to accuse him without proof and risk the chance of shooting myself in the foot but at that point I kept note. He continued by telling me the bracelet is factory made. With a machine, and "it's so easy to make." So I asked him, "do you have the machine to do it with? He replied "Yes." I then told them I was going to Cartier to show them the scratches and ask them what was going on because of course they would know. The response was not to go there and to just go to a local shop. Check the pictures. So before you think about spending your hard money with this business. Think twice, they're deceitful, frivolous, ill minored, and will rob you blind. No one deserves to have to go through this. This one is running loose and wild, stopping at nothing. Greedy, prideful. But the truth always prevails.

Stopped in today to order my fiance's wedding band. There was not many other customers in the store…read morewhen we entered. But right away, Rita greeted us and asked how she could help. We went to the wedding band section and she showed us all the bands available. She was never pushy nor did she try to make us buy something that was out of our budget. She was helpful and friendly at all times. She even offered to clean my engagement ring while we were browsing. I really love Gruno's and they have become my prefer jeweler because of the sales people. They treat you great whether you are in a suit or sweats. They never try to sell you something you werent looking for or something you cant afford. Perhaps shopping at a national jewelry chain may cost less, however, I feel Gruno's is very competitive with their pricing, but most importantly they have great customer service.

We have had nothing but great experiences with Gruno's. Their jewelers do excellent work, and…read moreeveryone we have done business with has been very friendly and professional. Will continue to choose Gruno's as our go-to jewelers.

This place is completely full of $#^+, I had some shoes I wanted to pawn and the man working said…read morehe would give me 30$ for em. Brand new Jordans, never ever worn, rare color ect...not my issue even tho he stole em @ 30$ I could've waljed away then. However, I needed the cash, more than 30$ too, so I asked him how much he would give me for my chain? This chain was purchased at Sam's club for 650$. I have pawned this chain at Paymaster downtown numerous times and gotten it back. 14k gold. 11.62g to be exact. Somehow this man ran a magnet next to my necklace and said it was sticking to the magnet. There are two places this could've happened, one, I broke it and had it repaired at a jeweler, or at the clasp there is one small ring that will possibly stick to a magnet because it's the way the clasp is attached to the necklace. The man working went on to tell me he would give me 30$ for the chain too!He said tho it was fake and it was "heavily dipped in gold?" I was like there is no possible way that's true. 1.Paymaster has given me 400$ on pawn for the same chain numerous times before, and 2. Why would he want to buy a fake chain for 30$ or any dollars for that matter? This man was a crook, straight up tried me and just to be certain I brought it to a jeweler after I left there and they AGAIN confirmed like Sam's Club where I bought it and Paymaster where I previously pawned it it's 11.62g 14k gold. If you gotta pawn stuff you are already in a bad way, go to Paymaster Pawn, they are fair, they aint tryin to rob u outta your stuff, and you get what u need if what you bring in is north it. I had always thought EZ pawn was kinda cool because they had shoes and purses and stuff. No, this place is a joke. It really sucks when one person leaves with a bad taste in their mouth because I ain't a review writing type person. However, I literally googled how to write a yelp review to warn other people this man will not offer you even close to what u have in mind, and he will possibly try to tell you what you got ain't even real in the first place. Beware!! Sorry not sorry, future consumers should know where they're walking into! ‍

Don't wanna answer their phone. Shows me they don't care about their customers. All we get is a…read morerecording.

I went into his shop today feb. 24th after a bad experience at the Rockford coin nd stamp.. he…read morereally didn't want me saying anything about it but to be honest if you're new to Coin collecting like myself, but adamant and eager to learn do not go to Rockford coin and stamp. He will discourage you,and make you feel unworthy of his time, and quite frank I almost stopped collecting coins and currency ,because he made me feel as if i should've been an expert nd not bothered him with question... that's alright because I plan to invest a lot of money into anything that is gonna make me more money and he lost my business solely on he rude responses and body language towards me.. I am Just eager to learn. happy to say I decided to say screw him,and his business and not let him or that experience discourage me from spending time, learning,and collecting what I want, just because of his very unprofessional and in accurate assumption about my collection. I did have some nicer pieces both bills,and coins that he was interested in and did purchased from me for over face value..Soooo I guess the A** well the guy that made one of himself anyway was incorrect to be quick to assume and maybe hopefully I can save someone anyone the hassle of even dealing with the at ROCKFORD COIN AND STAMP... If you are serious about collecting coins,metals,bullion,bills,proofs,art pieces,or even just want to learn more about it...and not be treated like an idiot!!! go to BELVIDERE COLLECTIBLE COINS!!! ... the people over there WILL HOOK YOU UP, And get you a lot more familiar with what route you are deciding to lean towards or invest more in than other areas.. he will get you right on track, tell you what to look for, wat not to look for, what you should, and/or shouldn't pay. in the matter of just a couple hours, I left there with a whole differant mindset, Learned and payed attention to information he was willing to take time and explain to me.. and YA it gets better, if I'm not mistaken his name is Pat. Calm, easy to talk to, explains things clear, so you can understand what he means. he was busy with a few other clients, managed to help me out and get them all their needs as well and even went out of his way for me, and asked them if they could give any good first pointers or major keys!! they happily did so!! they were happy customers, you could tell they had a good standing business relationship/almost seemed like friendship with him. I've seen ENOUGH will be grabbing a very large percentage of my coins,bullion,seals, and certificates from his shop. his good approach and customer service is why his business is thriving ... because he conducts business, as it should be.. the one gentleman that runs Rockford Coin N Stamp is very unfriendly, he is rude, acts like he don't need your business, etc. to be honest If you are unfamiliar with what you have do not take it to him you might get taken advantage of. "just going off his reviews"(sure they are true facts". To my point tho...now I've been to three stores now the second one ROCKFORD JEWELRY AND COIN.. another great experience, and also learned about, and bought some great perfect 2022 American Eagles. Today Feb. 24 decided to go to Belvidere coin and collectibles to get a few questions answered. ended up being in there for two hours.. this man was so patient with me, gave me a bunch of free game on collecting dos and dont,and also took his time to explain things to me clear as possible.. on top of all of that he offers u a incentive program if you bring in a friend and they start to invest he even rewards you for that, I mean absolutely unheard of, yet great business move.. but outta all this... what sold me,,is....the accessory items I came into his store to purchase he Let me have for free.. to me it's the principal of the he already gave me great advise,tons more knowledge than I had,he made me feel better about collecting again, he gave me a cool bank bag with the company name on it,and above all even though I told him I couldn't accept it the man/I believe Pat "sorry if your reading this and that's not you" still above all this he had already done for me gave me the guide book of United States coins 2022 (red book).. the ultimate gesture.. he has locked me in and has earned himself a new customer that will be spending PLENTYYY of my money with with no fear or hesitation..and if I can find a way to upload the pieces he pulled out for me today I will upload them,just to prove and back this all up 100%.the coin proof set he pulled off the shelf Is 10 times more stunning than what I had originally planned to grab,this "2 coin American Eagle San Francisco silver proof set has me still, two hours later gazing at these coins.(not lying) the man is very good at what he does. I don't know what he gets paid, but I can honestly say it is NOT enough!!! that man deserves a raise, or Two!! Thanks again you mad my day!

I've been coming here to do business for many years. Pat is the only coin/gold/silver shop I'll do…read morebusiness with. He's always been honest and pays top dollar when I'm selling him something. One day, his store was already closed but I really needed money for a car problem that Sunday. He actually met me at the store while I was in a bind on his off day!!! No other business I know goes above and beyond for his clients the way he does. They don't make em' like him anymore. If you have any gold, silver, even broken jewelry and sterling flatware... he takes it all. And he has practically any coin you want. I highly recommend going here for your jewelry/coin needs. He'll definitely take care of you in a respectful and honest manner.

So I don't usually leave reviews, but when someone goes "above and beyond", I feel compelled to do…read moreso. Good Customer Service is sadly lacking these days, but you will certainly find it at Jewelry Concepts! I was looking for something in particular, so I called to ask if they had any of the item I described. The young man I spoke to (Patrick) was very friendly and told me they had "a lot" of them. I drove up there from Byron and the selection and price ranges were amazing! I found exactly what I was looking for at an extremely affordable price! While I was there, I asked about rhodium plating for my white gold rings that I have done periodically. They gave me the price (again, VERY reasonable) and then proceeded to tell me that they do the plating IN-HOUSE! All these years I've been sending my rings out and waiting days or even weeks to get them back! They told me it would be just a day or two and I was blown away! I immediately took my rings off and asked them to please plate them! When Dallas and Jennie realized that I was having three rings done, Dallas told me that if I had some errands to run and could come back in a couple of hours, she would have them all done for me! (This also included sizing up the ring I purchased there a half size.) I was absolutely stunned. Folks, this is what true Customer Service looks like! These three lovely people went above and beyond to make sure I was completely satisfied! Even more satisfied than I knew I could be! I highly recommend Jewelry Concepts for all your jewelry needs. I truly believe that the prices and selection cannot be beat locally! Keep up the good work; I'm a customer for life!

I left my ring to be resized and was told it would take about a week. After two weeks I called to…read morecheck on the status. She was not customer friendly. Stated she had not acquired the necessary material and I could come pick up the ring and bring it back when she secured material. I picked up the ring and took it to another jeweler. I have been a regular customer for the past 10 years, but no more! The new woman working at the business has attitude issues b