I cannot express enough how great the service is and what a fantastic staff. The welcome feeling…read moreone receives and attentiveness is fantastic. The selection of inventory is wonderful. The craftsmanship is superb. Christopher is an artisan of high caliber and creativity. The prices are very good and it's a good place for watch battery replacement. I highly recommend this establishment to friends and family for all of their jewelry needs. I will continue to patronize this business for all of my jewelry needs. Susan D.

I stopped in Friday afternoon to have a battery put in my watch I'm from out of town the young lady…read morewas very kind courteous and considerate and she was kind enough to put the battery in my watch I have a big face watch and it took no time I just wanted to say that your jewelry store I believe there's one of the most friendliest ones I've ever been in and I do appreciate it and it was done in a timely manner so I just wanted to say thank you!

So I don't usually leave reviews, but when someone goes "above and beyond", I feel compelled to do…read moreso. Good Customer Service is sadly lacking these days, but you will certainly find it at Jewelry Concepts! I was looking for something in particular, so I called to ask if they had any of the item I described. The young man I spoke to (Patrick) was very friendly and told me they had "a lot" of them. I drove up there from Byron and the selection and price ranges were amazing! I found exactly what I was looking for at an extremely affordable price! While I was there, I asked about rhodium plating for my white gold rings that I have done periodically. They gave me the price (again, VERY reasonable) and then proceeded to tell me that they do the plating IN-HOUSE! All these years I've been sending my rings out and waiting days or even weeks to get them back! They told me it would be just a day or two and I was blown away! I immediately took my rings off and asked them to please plate them! When Dallas and Jennie realized that I was having three rings done, Dallas told me that if I had some errands to run and could come back in a couple of hours, she would have them all done for me! (This also included sizing up the ring I purchased there a half size.) I was absolutely stunned. Folks, this is what true Customer Service looks like! These three lovely people went above and beyond to make sure I was completely satisfied! Even more satisfied than I knew I could be! I highly recommend Jewelry Concepts for all your jewelry needs. I truly believe that the prices and selection cannot be beat locally! Keep up the good work; I'm a customer for life!

I left my ring to be resized and was told it would take about a week. After two weeks I called to…read morecheck on the status. She was not customer friendly. Stated she had not acquired the necessary material and I could come pick up the ring and bring it back when she secured material. I picked up the ring and took it to another jeweler. I have been a regular customer for the past 10 years, but no more! The new woman working at the business has attitude issues b

I brought my wedding ring in to be resized. They also identified a sharp edge inside my ring and…read morewere able to fix it too. The repairs only took a couple days. The staff member was very helpful and so nice.

BEWARE!! CAUTION!! TRUE SCAMMERS!! I'd like to preface by…read moresaying before you even think about patronizing this business and spending your money listen to what happened to me and let that be your lesson. My named is Rochelle. I was a victim of theft & fraud at Zavius Jewelers. The scary truth about this business is how they run it. I was refereed to this business from a "friend," Michayla. Thinking I was safe from being violated. I finally picked up my Cartier diamond love bracelet after 3 months even though they told me it would only take a couple weeks. As time kept progressing, I started getting worried... All this time for a clasp? I of course took it straight to where I got the diamonds upgraded and customized for myself as they would tell the difference. They confirmed the bracelet wasn't the same. It wasn't even the same size! Not to mention, we had the diamonds upgraded to VS. It was confirmed the bracelet was not the mine! The diamonds we dull and missing and defiantly NOT VS. I sent Melissa (owners wife) a text & pictures showing her one of the DIAMONDS were SCRATCHED and missing. She asked me to wash it and claimed there was something on top of it, that I just needed to clean it. After I followed her request, I then responded that didn't work. She told me not to worry, she had PLENTY MORE diamonds at the store and if she came into town, to Chicago she would pick it up and switch it out for me. I proceeded to tell her how the unique markings on the bracelet that were once there before, such as certain indentions and signature touches were now missing. Her response, "he cleaned it." She took me for a fool, I then called my jeweler and asked if I can come see him. To say the least, once the cartier bracelet was retuned I knew I had a bad feeling. It didn't look the same the diamonds didn't have that rainbow color, it usually had. It was dull and fell fast past my wrist bone when put on. Different from before, which I had to pull past the wrist bone with my other hand! I can't tell you how stressful that was, standing there not listening to my gut and believing the words coming out of Luis's (owner) mouth as she stood there waiting, hanging off my next response. His first words to me were "See just as new! Check the serial number." Boy did my stomach drop. I didn't want to accuse him without proof and risk the chance of shooting myself in the foot but at that point I kept note. He continued by telling me the bracelet is factory made. With a machine, and "it's so easy to make." So I asked him, "do you have the machine to do it with? He replied "Yes." I then told them I was going to Cartier to show them the scratches and ask them what was going on because of course they would know. The response was not to go there and to just go to a local shop. Check the pictures. So before you think about spending your hard money with this business. Think twice, they're deceitful, frivolous, ill minored, and will rob you blind. No one deserves to have to go through this. This one is running loose and wild, stopping at nothing. Greedy, prideful. But the truth always prevails.

I bought a "copper" bracelet for myself and another masculine "copper" bracelet for hubby. When I…read morewent to have it tested for authenticity, it was not copper at all! This place I will never set foot in again, the pricing for inauthenticity was very disappointing. Would not recommend, go elsewhere!

The selection here cannot be beat locally. I could get lost in the isles packed with goodies…read more Kitchen gadgets, crystals, Polish pottery, gifts galore- something for everyone!

I met with Dan after calling him on the phone. Such a great guy and helped me to understand how…read moreselling good works. So very friendly and explained the process to me and weighed it all in front of me. So patient with me as a first time gold seller. Bridget

Magnificent resale store! Joan has renovated old drug store into a fantastic venue!!!read more

Parents are deceased and dad is recent. We are trying to clean the house and interview estate…read morecompanies. I contacted Joan and made an appointment for her to come to the house. She was about 20 mins late, snobbish/snotty, and didn't even due a full walk through. She walked in and saw the living/dining room, family room and stopped at kitchen. Said it was not going to work as there is too much stuff and too much cleaning needs to happen. Was here for about 10 mins and left. Very unprofessional!

David, cleaned and put new bushings in my antique mantle clock and lubricated my Grandfather clock…read more They are both working fine now. He has great service and I would recommend him to anyone in need of clock repair. Tom Moquin, Hampshire, IL

Very good service. He repaired one and then cleaned one at our home . Very knowledgeable of clock…read morerepair

Phenomenal Hobby Shop!!!!!!! Brad is a knowledgeable owner who goes out of his way for his…read morecustomers. Some of my personal favorite items have been purchased at or ripped by the collectors Bench. There is a reason why I have been a loyal customer for over half a decade. Now my wife just reaches out to Brad on my birthday, awesome #winning

DO NOT SUPPORT THIS SHOP! Scammed me off of a Prizm basketball pre-order on ebay that is worth…read morethousands of dollars and scammed others as well doing the same thing on ebay (topcutbreaks1). See for yourself their seller's feedback. He basically gets the money from pre-orders to fund for his in-store box breaks, practically selling the same case twice and not delivering on pre-orders!!! BEWARE!