We have had nothing but great experiences with Gruno's. Their jewelers do excellent work, and everyone we have done business with has been very friendly and professional. Will continue to choose Gruno's as our go-to jewelers. read more

Great experience with the store and amazing teamwork. They treat you with respect and elegance. Could not be happier and I will definitely come back for more. read more

Gruno's Diamonds - Rolex sprite. - Jewelry Near Me - Rockford, Illinois

Gruno's Diamonds is absolutely the place to go when purchasing diamonds. Their staff is very knowledgeable and professional. They have onsite jewelers and gemologists to handle work 'in house'; not like those chain jewelry stores that send everything out for service on your jewelry. Plus, they have been a staple in Rockford for over 70 years! read more

This is a follow up to my 3/2/2024 1 star review. Gruno's did come through for us at no out of pocket cost. In addition, we did take out some insurance with them ( not very expensive) should this ever happen again. We give Ida high marks for a strong finish ! read more

Gruno's expect the unexpected! I brought my now fiancé to Gruno's just to check out some rings so I was more confident in what she wanted. The plan to look quickly turned to a plan to buy when she picked up a ring and said she absolutely loved it. From here I commenced a plan to secretly buy the ring. With the help of Ida Eads it went smoothly! She was the best help I could have gotten! She was very thorough even though I told her we were just getting ideas and didn't have any plan to buy yet. She got her ring size as well as mine and walked both of us through lots of knowledge. In the end I got the price I wanted which was an amazing deal, the exact ring she wanted and the best reaction I could ask for. read more

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Came here for the first time almost 6 years ago for my now-wife's engagement ring and have had great experiences here every single time. They do a great job and finding exactly what you're looking for without selling too hard like some other stores. The employees are very personable, respectful, and don't make you feel hurried or rushed. They do fantastic repairs and cleanings and have a great selection of products from rings to watches. I got my own wedding band here as well, so they have excellent products for both men and women. Would highly recommend as the best jewelry store around. read more

Gruno's once again came through with a watch I have wanted for a while. They honor their word and delivered as promised. Thank you Brent, Nic, and Pam for my beautiful new skydweller. I love it! read more

Gruno's Diamonds - Blue Skydwelker - Jewelry Near Me - Rockford, Illinois

Greg was super helpful and very informative. I would always go to him for battery change or link removal. super nice guy.

I highly recommend Gruno's for all your jewelry and watch needs. I have been a customer for over 20 years and am continually impressed with the level of service that each of their associates provides. I have appreciated the professionalism of Brent Meade and his staff. He takes the time to get to know you and all recommendations have been spot on. After sales service is superb and they go above and beyond in customer service. After sales you are treated superbly. Phenomenal help with repair and refurbishment of timepieces and incredibly knowledgeable about product lines etc, Thank you for all you have done over the years. read more

Let's be honest. I'm not the best dressed or kept nice often, but I do shower and brush my teeth, smile often, and most importantly, I use my manners. To this end, I've found that most jewelry stores I enter, I am not necessarily greeted as a customer and more so as an annoyance. Gruno's is not like these other jewelers. We went to have two watches looked at, both not working and probably just the battery. We were greeted warmly by both employees working closest to the door and immediately helped by the young woman. After explaining the problem, she brought the watches back to the jewelers. As we wandered around waiting, she offered us something to drink and even chatted with us about the watches. The first was in working order, but they replaced the battery for free to ensure that it would continue to be that way. And the second, since it wasn't bought there, couldn't be worked on (it was a complex pocket watch), but they apologized and told us where we might find more help. It felt nice to be treated like I was also a customer. I will definitely continue coming here for any expensive jewelry and would recommend it to anyone, especially if they appreciate good customer service. read more

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Thankyou Sue and Brent! Awesome experience! Great customer service! I will be back!

Stopped in today to order my fiance's wedding band. There was not many other customers in the store when we entered. But right away, Rita greeted us and asked how she could help. We went to the wedding band section and she showed us all the bands available. She was never pushy nor did she try to make us buy something that was out of our budget. She was helpful and friendly at all times. She even offered to clean my engagement ring while we were browsing. I really love Gruno's and they have become my prefer jeweler because of the sales people. They treat you great whether you are in a suit or sweats. They never try to sell you something you werent looking for or something you cant afford. Perhaps shopping at a national jewelry chain may cost less, however, I feel Gruno's is very competitive with their pricing, but most importantly they have great customer service. read more

Went to the store to have my TAG Heuer watch fixed...was not keeping time. First thing they insinuated was that it was not a real Tag...wrong! Granted it's older, but it is a TAG...this should have been a red light. Jeweler kept it and retuned if "fixed"...was not any better at all, still losing time. Brought it back...said the only thing they could do was replace the inside, which they did...still does not work...and they told me there was nothing else they could do. Sorry...no refund. Really! Look elsewhere...very incompetent. read more

Had a better than five star experience at Gruno's yesterday. Great people and by far the best selection anywhere else in town. These people really take time and help find the perfect diamond. read more

My fiance and I have been to a few jewelry stores before finding our prefect wedding bands at Gruno's Diamonds. The store was gorgeous and my first impression was if they would give us good service but it turned out to be one of the best experience I had. We are young and most places we went to didn't take us seriously. My fiance and I was greeted once we set our foot in the store. The sales person that helped us was great. He listen to the both of us and got us a few styles we ended up loving. It took as a while to decide which one but Nicolas was great and patient. When we finally decided on our weddings bands, he was also super helpful on sizing my ring. I have skinny fingers. LOL I think they are great! Hopefully my husband to be would come back and get me more jewelry from Gruno's Diamonds. read more

A great place to buy your next Rolex. Toni and Pam are knowledgeable and helpful. Excellent purchase experience.

I've purchased a few things thru Gruno's over the years. My big complaint is with their jewelry repair practices. EVERYTIME I go in there to get my ring cleaned I'm told by the salesperson that my prongs need to be re-tipped. EVERYTIME. Twice I was told told that right after having them re-tipped. Last week I went in there and again the salesperson claimed that they needed to be re-tipped and said he couldn't clean it because the stones would fall out. Then quoted me a crazy expensive price to re-tip the entire setting. I thought that didn't sound right so I left and went to 2 other local jewelers both who inspected my ring and said the prongs were fine and stones were secure. I'm done w Gruno's. There are many reputable jewelry stores in town. read more

Misleading & typical used car salesman type. Do yourself a favor and go elsewhere. I went to Grunos to buy an engagement ring for my girlfriend. I initially went here because of their black friday deal where you could get a free ipad for spending over $2500. I was shown 7 IDEAL cut Lazar diamonds (they made sure to stress the importance of a Lazar Ideal cut). I came back a couple days later with a printout of some comparable diamonds from an online diamond retailer. My salesperson Jen showed a diamond with the exact same specs as shown online....OR SO I THOUGHT.... after negotiating for what I thought was a good price, I walked out almost $7k in cash lighter. When my order came in I was surprised to see that the diamond cut was "VERY GOOD"...NOT IDEAL (this is apparently a major factor to look at when buying diamonds). I called them up to try to work out the misunderstanding, but as stated by store manager Chad..."too bad, you bought it". Of course this was the same manager that told me If I bought a diamond there that next week after black friday that he would honor the free ipad deal (if you haven't figured out by now-Grunos backed out of that deal too once they had cash in hand). Later to try to work out the misunderstanding I approached them with a coupon my friend just gave me for $500 off purchase of $3000, but of course that wouldn't diffuse the damage that was already done. I wont be going back here anytime soon, and hopefully with my advice, my friends will steer clear too. UPDATE 6/26/11: After wearing the ring for 3 months the diamond fell out of the setting. One of the kids at my fiance's school ended up finding the diamond on the floor in the hallway. We went to Gruno's who initially said that they would fix it. I said I would rather them send it into Scott Kay to have reset. They agreed. Three days later the president, Brent Mead, called me up and said that based on our prior dealings and subsequent online review, and BBB complaint that they would rather have me deal with Scott Kay directly and no longer do business with me. He later said that he wanted for me to have a pleasent experiance with the ring, so it would be better if I went somewhere else that I would be happy with. (Kinda late for that Brent). I agreed, because I really wasn't looking forward to dealing with these clowns again. He also said that it looked like it had been stepped on, and illuded to the fact that it had been done so intentionally. Give me a break. Do these guys really think that I would intentionally break the ring just to give them grief? Not to mention I showed up with the diamond in hand. If I really wanted to stick it to them don't they think I would show up sans-diamond. Good riddance. UPDATE 10/18/12: One factor that pulled me into Gruno's in the first place was their "Spring for the Ring" campaign where if it rains an inch or more on your wedding day, then they will pay you up to $5000 for your ring. So when I bought the ring, I made sure to sign up for the program. Well as our wedding day was approaching I figured I better call up Gruno's to check in on them, because as you can see above, it hadn't been a great experience...and lets be honest, they need to be checked on. 31 days before our wedding I called them up to see if they had me registered for the program, and big surprise...the paperwork was MISSING. They gave me the excuse that the person in charge of that program was no longer with the company, which may be true, but that doesn't mean they should've lost it. If you want to take advantage of one of their phantom deals, then do yourself a favor and get a signed disposition from your salesman, and record the whole process, that way you'll have evidence when they try to screw you later. read more

Went to Gruno's Diamonds today and had an amazing experience. There was somebody at the door to greet me with a smile and he actually asked me if I would like to have a warm coffee. There was absolutely no pressure to buy. The selection was fantastic. They had a lot of brands they were out of my league but they found exactly what I needed and for the price I could afford. But the best part is that I'm getting the quality I wanted. I can't tell you enough how much easier and relieved I felt after talking to Grunos. They have top-notch knowledge and customer service. I cannot wait to give my girlfriend her ring! I am so excited and feel confident in my purchase. Thank you Gruno's I have found my jeweler! :) read more

I heard these people were the best in Rockford for fixing watches. I have a very nice STUHLING watch that had a screw that came loose inside (rolling around underneath the crystal). The watch still worked fine, but I was nervous about the possibility of the loose screw getting lodged in the mechanism. Their watch tech took one look at it and decided it was not repairable (probably since it wasn't a ROLEX) and it needed to be sent back to the manufacturer. Being a mechanical engineer, I know this is not a huge job for a qualified technician to repair. Unless you drive up in a fancy car, dress like a movie star and have a ROLEX, this is not the place to take your watch unless you just want a battery replace (God only knows what they charge for that). Beware....... read more

I don't get in here too often and when I do it's for something minor like a battery on a watch I didn't buy there. Today it was to have links taken out of a watch band. I almost feel out of place with the upscale merchandise they are selling. I was waited on by Susan today who was courteous, patient and professional. Even though she knew I'm wasn't there to buy anything I was treated like I was there to pick up a Rolex. Thinking back, on my experiences this is the way I've always been treated here. Great job! read more

I've been going to the Rockford Grunos for a few years now and couldn't be happier with their service and selection. I've made quite a few purchases; 2 Shinola watches, Alex and Anni bracelets & charms, William Henry knife, 14k child's necklace & pendent and had a 14k charm bracelet fixed, a 14k ring and a Sterling ring made larger. I usually see Angelique or Jessie, they are fantastic. I've never felt pressured to buy anything and they will always stay within my price range when showing me items. The goldsmith there also is great. If you need any jewelry repairs I definitely recommend him. I will keep going back to the Rockford Gruno's. I've never had a bad experience there and highly recommend them. I absolutely love that store. read more

As some of you probably know buying a diamond engagement ring can be a very stressful process. I had initially stopped at a few jewelers and was very disappointed in their selection and service. A friend then told me to Give Grunos a visit. I went to the store and was greeted by an extremely nice staff. I was shown several rings but did not see one that stood out. My salesperson Nick told me he could get some more Diamonds and setting options from his Madison store. He followed up with a several calls and was able to find me exactly what I was looking for within my budget. Grunos exceeded my expectations, I highly recommend going to Grunos for your next purchase. read more

Do not buy from these crooks. They sold me a Rolex with faulty paperwork and will not respond to my phone calls. This leads me to believe that the watch is fake or used. They basically stole $10,000 from me. Buyer Beware. read more

Gruno's delivered when it came to providing top quality service. They truly are a complete jewelry store. Top quality items and an outstanding staff that will help make sure that everything is taken care of even long after the purchase. read more

I have been too many jewelers and Gruno's is as good as they come. The products they sell are top-notch and their service is exemplary. I've purchased a few Rolex watches from Gruno's, all of them being authentic with the high quality you would expect from the brand. Not only do you get the best quality product from Gruno's, but you also get a full factory warranty and peace of mind that they will back-up the product they sell. Gruno's has fully staffed jewelry repair center and a certified Rolex watchmaker on staff. If a Rolex isn't your style Gruno's has a wide variety of other watch brands to choose from. Gruno's also has a large assortment of diamonds and gems. Being a person who knows a bit about diamonds I can say with certainty that Gruno's carries one of the best selections I've seen. If they can't find the perfect diamond, then I don't know who can. As far as customer service is concerned the staff at Gruno's gives the best service. From the first time I walked in the store I was greeted with friendliness and respect. Not something you always get at other establishments selling similar products. In my experience, too many jewelers are too interested in making a sale rather than actually getting to know me and finding out what I really want. The staffs at Gruno's are different, they care about their customers. There is always someone present willing to answer any questions I have. For anyone new to higher end jewelry a place like Gruno's Diamonds is the place to go. Not only do they provide stellar service, but they have the highest quality products I have seen. Everything in their storefront is closely inspected so that you get the best product possible. I have purchased from Gruno's and will continue to be a loyal customer. I trust no one else with my watches and I can only give them the highest of praise. read more