My boyfriend brought in his Citizen watch for repair and left it overnight. When he returned to…read morepick it up, he was handed a completely different watch face which is a Trumbull brand and was told it was his. He didn't realize the switch until he got home, but 100% certain it is NOT his watch. The original was a specific Publix collaboration with Citizen. That model is not even made under the brand they tried to give him. When he went back to the store to address it, the employee who wasn't even the person who originally checked the watch in insisted it was his watch and dismissed the concern instead of investigating properly. This is unacceptable and extremely concerning. Whether it was negligence or something worse, customers should not have to worry about their personal property being swapped. If you value your belongings, take them somewhere reputable and trustworthy. I strongly recommend avoiding this store.

Needed jewelry repair, Mor's is always my 1st stop! Great customer service and value! Convenient…read moremall parking

the ladies were nothing but kind to me. they answered all of my questions and took care of my…read morewatches like they were their own. So far I've brought them 4 Movado watches and haven't had a problem yet.

Good and quick service. The staff was helpful and the turnaround was quick. I recommend them!read more

We moved from Colorado and needed to find a Helzberg to get our rings cleaned. When we walked in…read morethere was no kind greeting just annoyed looks. We asked to have our rings cleaned and the women said "that's all your doing here" I said yes we have to get them cleaned every few months like the warranty says. She grabbed them and huffed away. Took about 20 minutes & she just came back and plopped them in my hand. Such a horrible experience!!!

Ivey went above and beyond to help my husband and I find the perfect ring. My husband came in and…read morepurchased a ring A few days before. He said that she was very helpful. I loved the ring he chose. We went back yesterday to have the ring sized. It was a beautiful ring, but my husband said if I saw one that I liked better, I could exchange it. There we're so many beautiful rings to choose, but Ivey's patients made the decision so much easier. She helped me find the perfect one for me. And best of all, it was my size. Thank you so much Ivey for giving us that WORLD CLASS CUSTOMER SERVICE!

HORRIBLE CUSTOMER SERVICE!…read more I never write reviews, so this is a first. I was shopping on their website and saw that a watch I liked appeared to be in stock here. It would take me an hour to go pick up, so I wanted to confirm that they would definitely have it, so I called. After about 2 minutes of ringing, a lady picked up the phone and kept saying "HELLO?" very loudly, talking over me every time I started my sentence, not even letting me speak. She seemed already frustrated at me, before I had even gotten a word in. I waited for her to stop then asked if she could hear me and she said yes, so I proceeded. At this point I was making sure to speak very slowly and clearly, with the best enunciation. I asked if she could check to see if a specific watch was in stock there - she just kept saying she couldn't understand me, getting frustrated at me. I told her the name of the watch as listed on the website, and I slightly mispronounced the first word. She interrupted to shout at me that I pronounced it wrong, so I apologized. I had to repeat the last part of the name (the number at the end) about 10 times before she told me that she couldn't even use that to help her find it. She started telling me that she needed the "SKU number! SKU number! SKU number!". I asked where to see that on the website, and she continued to be unhelpful and rude. I asked if it was the Item # and she got frustrated at me and said no. She kept telling me to give her the "SKU number!". I was frantically looking everywhere on the website page to find it for her, but all I could find was the Item #, so I told her this, but she continued to argue with me that she needed the "SKU number! Not the Item #!". Finally she let me say the Item # (turns out it was the SKU number after all), and I read it out veryyyyy slowwwwly and clearly, yet she managed to read it back to me wrong TWICE. So I had to repeat myself 3 times before she could get it right. She told me she could go look for it, and asked for my phone number to call me back. Of course this took multiple tries as well. She hung up abruptly, never having given me her name at any point. One of the most frustrating phone calls I think I've ever been on. UPDATE: I called the Pleasant Hill location. The phone was picked up immediately by a cheerful lady who seemed sharp and spoke with perfect clarity. She gave me her name - Idetha. She was kind, helpful, and quick to answer my questions. She understood everything I said or asked immediately. I never had to repeat myself. She told me the Item # on their website WAS THE SKU NUMBER. She found the watch within a few seconds while we were on the phone and told me she had already set it aside for me. She said I could come in at any point today to pick it up and that she would help me and would adjust my watch quickly and for free right when I came in. I ended this phone call in a much better mood. Safe to say I will be going to their Pleasant Hill location instead. TURNER HILL, TAKE NOTES!

Service From Jennifer, Jarel and iesha , was awesome. Everybody was so sweet and helpful. I really…read moreenjoyed my experience . The selection was great and so was the value .

Very nice staff, met the most gorgeous pregnant lady ever!! I had a freshwater pearl & yellow gold…read morenecklace & bracelet set I wanted to repair since my grand princess chewed on the heart of the bracelet. It was more expensive to repair so I sold it with a few other pieces I had. Such pleasant staff and a pleasant experience. Would def recommend!!!

Knowledgeable, service -oriented, and very kind staff. Good selection of jewelry at various price…read morepoints. You will not feel rushed or pressured. Highly recommend!

I always have a great experience here. They did a phenomenal job redoing my wife's wedding set and…read moreat a very affordable price. they are always kind and honest. best jeweler in town!

I highly recommend this store. Excellent experience. The customer service was great. Beautiful…read moreinventory of jewelry. A business you want to buy from!

Horrible horrible horrible!!!! I went to get my ring sized and waited 2 weeks for it. When i called…read moreto get it they said they never heard of me and Im not in the system. I had a receipt so I read the order numbers them over the phone still no hope. I went to the store and they completely tried to ignore me! They gave me my ring after looking for a long time in a place where none of the other rings were! Come to find out they never ever sent it off!!!! I was so pissed. The girls name who messed it up was Rochelle and shes was just awful and lazy!!! I went to the Conyers location and helped me out perfectly. They were so nice and apologetic. They did everything the right way!

Worst place ever customer service is terrible and the wait time on my repair was almost a yearread more