My family and I were loyal and longtime customers of Glenn, Gary, and Anna's since the 1980's. Countless pieces were purchased over several decades, and we enjoyed the beauty and craftsmanship they offered, with unmatched selection and expertise from around the world. Mom purchased and upgraded her diamond ring several times as she gained trust in their quality and fair business practices, as well as great prices, unavailable anywhere else in the city. One day when she took the ring to be cleaned, as she did almost every month or two, she trusted the staff enough to leave it overnight at the shop. When she returned to pick it up, she was given a bag that she put in her purse, without inspecting, her being a longtime and trusting friend and client. When mom looked in the pouch she was given, she discovered a ring Anna had thrown in, that was covered in pen ink, and her 1.5 carat diamond band was missing. When she confronted Gary about the mistake, Gary berated my dear mother and stated word for word, that " you must be on your period." My mother was confused, insulted, and heartbroken at this shocking behavior, they being her best friends, as well as mother being their best customer by far. Mom never returned, and was distraught and sickened until the day she died. The ring was easily valued at approximately $10,000. Understandably, my family took a great loss at this occurrence and never bounced back. read more