Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

Took care of my battery replacements on my Michelle and Shinola watches. They had me in and out…read morevery quickly.

I brought my wife's ring to Ballantyne Jewelers after the center stone broke. The ring itself was…read moremine. I already owned the 14K gold setting and diamond band. The only work needed was supplying a new lab grown pink sapphire and resetting it with new prongs. I was sold what I was told was an AA quality lab grown sapphire, approximately 5 to 6 carats, and charged $4,800 for the stone and the reset. After the fact, I discovered that comparable lab grown sapphires sell for a small fraction of that price, often only a few hundred dollars, even for stones of similar size and quality. I feel completely taken advantage of. Had I known the actual market value of lab grown sapphires, I never would have agreed to this purchase. Charging this amount for a lab grown stone and a simple reset left me feeling misled and extremely disappointed. This was one of the worst jewelry buying experiences I've ever had, and I cannot recommend Ballantyne Jewelers. I feel I was grossly overcharged. If you're considering having custom jewelry work done, get multiple quotes and research current lab grown gemstone prices before committing.

Took a pair of gold hoops to Perry's to sell. The process was quick & efficient. They offered a…read morefair price. Will definitely visit again for any reselling needs.

We brought jewelry to sell on different occasions. Anas was professional, friendly & very…read moreinformative. We got more money than expected & felt the transactions were fair & honest.

They are always so accommodating and making sure that everything is correct. I got a battery in my…read morewatch and a new strap on another watch and everything works perfect. They are my go to for any jewelry fix

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

We were please with the gift purchases. The one thing I highly suggest you post your store hours on…read morethe store window/door and stick with it especially during the holidays. We made 2 trips over that said you were open to find out you were closed. As a business owner everyone doesn't go to Facebook for your store hours. Especially if they were there a few days earlier and the sign stated you would be open. Instead we had to wait until after Christmas to pickup the gift. Other than this issue they are a very friendly and solid local business happy with our purchases.

I inherited some rings from my mother after she passed and needed to find a reputable jeweler to…read moreresize some and help redesign a special piece for me. After reading all of the glowing reviews I can safely say, Sessoms and Sons lived up to the praise. I worked primarily with Isaiah and he was professional and friendly throughout. He showed me many different options for redesigning the two rings I had into one. We ultimately decided to go with a completely custom design which I picked up today. I am absolutely blown away by how perfect it is, even better than the renderings that were sent. I am so grateful for the work that was put in to making this ring and happy that I found the reviews that sent me here. You have a customer for life. I cannot recommend this jeweler enough.

Amazing! Patrick is Fink's AD for Rolex and I've purchased a…read morecouple Rolex's from him. He is incredibly knowledgeable, friendly and makes the buying a Rolex everything we hoped. He takes costumer service to a level that is seldom seen. Patrick has become like a family member and we know you will enjoy learning about Rolex and having him not just helping you pick the perfect Rolex, but actually getting it. And don't forgot to ask about the Reberto Coin collection. So if you're in the market for a luxury item, Fink's is your destination and tell Patrick hello for me.

Customer service was HORRIBLE…read more Bought an early Christmas present on 10/30 that I needed to return on 12/9. They wouldn't accept it since it was a couple days outside of their 30-day window (happy to trade it in for something more expensive though). Necklace was new in box / never touched. Still had time to put it back in the case for holiday sales!!! Talk about Corporate greed instead of customer support. Don't buy from them unless you plan to give a gift within a day or two. I will never buy from again.