Customer service was HORRIBLE. Bought an early Christmas present on 10/30 that I needed to return on 12/9. They wouldn't accept it since it was a couple days outside of their 30-day window (happy to trade it in for something more expensive though). Necklace was new in box / never touched. Still had time to put it back in the case for holiday sales!!! Talk about Corporate greed instead of customer support. Don't buy from them unless you plan to give a gift within a day or two. I will never buy from again. read more

I decided to rewrite my review for Fink's Jewelers because sometimes businesses deserve a second chance to make a first impression and that's the case with Fink's. At first, I went to Fink's to purchase a Rolex and I was put on the registry. I was on the registry for quite some time, there was some miscommunication but after I received a wonderful response from Brooke who is the VP of Sales, I felt I would revisit Fink's. Brooke wanted to make sure that I got to experience what Fink's is truly about. When I went back to Fink's, I was met by Brooke and Sarah, who is an expert Sales Associate. I found both of them to be empathetic, professional and engaging which made me feel more comfortable with moving forward. They brought out Rolex models that they felt would be best suited to my taste and when I finally made my decision, Brooke didn't over promise and set the expectation that it may take a while for the model to come in. When I did receive a call from Brooke, she had great news for me, the Rolex that I wanted was in and I could come and pick it up. To be fully transparent, when your watch comes in, you have roughly 2 days to purchase because they are in such high demand. I went to Fink's to pick up the watch and I was greeted by Sarah and a special gift from Brooke. It was a very personal gift to say we appreciate you and the reason why I wanted to purchase a Rolex. Sarah explained everything about the watch, how the features work and how to resize the watch band quickly. She took her time and didn't rush the process. She was also wonderful with my daughter and treated my daughter as a customer as well. I have to say that I was truly treated as a VIP and that means a lot considering buying a brand new Rolex these days is very time consuming and many customers get the run around. Overall, I highly recommend the team at Fink's Jewelers, especially Sarah and Brooke who both made my dream of owning a Rolex a reality. The whole process took two years from researching the right watch, being on the registry but in the end it was worth it. I will definitely be going back to Fink's for my jewelry needs in the future, they have definitely earned me as a customer. read more

See all

Finks at Southpark has always been excellent to us. We lived in Roanoke until 2015 and worked with Finks there so naturally transitioned to the Charlotte office when we moved. Most recently we worked with Brooke and Jack and had a wonderful experience. Highly recommend. read more

Roger and the team at Finks are amazing. They consistently go above and beyond to help us find unique pieces. They really take the time to get to know us, our styles, likes and dislikes so that they tailor recommendations that feel bespoke. I've sent many friends their way and they always give me great feedback on their interactions. I wish all the people I did business believed this strongly in quality customer service. read more

I first came to this Finks Location 5 plus years ago at which time I placed myself on the waiting list for my dream watch. I have maintained constant contact with sales associates, and been through two different store managers. I am finally beginning to give up hope and I guess I will need to move to a different AD. I am just very upset about the whole situation, and I would not want a different individual to have to experience the same thing. read more

Came to Finks Charlotte,Southpark with my Rolex for its first service.. was welcomed with associates that were very knowledgeable about the brand and willingness to answer all of my questions. My watch had a full service in house and was completed in a fast two weeks! They have a beautiful store with many pieces to view and try on. Definitely recommend if you are in the market! read more

Fantastic service at Fink's Jewelers I learned about Fink's Jewelers over a year ago when I was in the market for a Rolex Explorer. I never owned a Rolex and decided I wanted to buy one from an authorized dealer, (AD). I knew finding an Explorer was difficult because Rolex sports and professional models are in high demand. Wait time was allegedly one year or more. I telephoned several fine jewelry & watch retailers and was assured my name would be placed on their waiting list. A few months later I heard back from only one authorized dealer, Tracy (Birdie) McCrea at Fink's Jewelers in the SouthPark Mall, Charlotte, North Carolina. "Still interested in an Explorer?" Birdie asked. "Absolutely," I replied. A few days later I drove to the mall and came home with a new Explorer on my wrist. However, the story doesn't end there. Almost a year later I decided to buy another iconic timepiece, a Rolex Submariner. Again, finding one would be a long shot. Research revealed new Submariners are scarce and Rolex distributes them only infrequently to AD's. I again called Birdie and told her what I wanted. I explained I was willing to wait as long as necessary. Birdie said she would try and we had a conversation about how unpredictable it is determining a timeframe for availability. I thought for sure it would be a year or more or perhaps never at all. Again, I was pleasantly surprised when my phone rang about a month later and it was Birdie. She said one new Submariner, no date model, had come in. I was out of town when I received Birdie's call so I had to postpone my trip to the store. When I got home I made and appointment with Birdie and drove to Charlotte. Like before, all went pleasantly well. My Rolex Submariner was sized to my wrist, registered with Rolex and I was given an appraisal for my records. The purchase took about an hour and we had lots of laughs and shot some fun photos. In summary, I received fantastic customer service from Birdie and all of Fink's representatives. Everyone was friendly, accommodating, and helpful. Accolades go to Birdie and all Fink's employees at the Charlotte store. Highly recommended. MM read more

Fink's Jewelers - Me and Birdie comparing our watches. - Watches Near Me - Charlotte, North Carolina

Worst customer service. Shop for a Rolex elsewhere. Rolex should be ashamed of this retailer. Background checks , what I do for work and where I live? To purchase a $14,000 timepiece....That would be bias. And I'm white...can't imagine how they treat people of color.... read more

Fink's Jewelers - Watches Near Me - Charlotte, North Carolina

One of the two authorized Rolex Dealers in Charlotte. South Park store manager, Roger Harper, is super knowledgeable about all watch brands and is not just about making a sale. He is an avid watch enthusiast who will share his experiences with a brand even if it might lead you away from a higher priced option in order to give you the best value for your dollar. Highly recommend. read more

Fink's Jewelers - Batman GMT II - Watches Near Me - Charlotte, North Carolina

In November of 2021, I visited Fink's to buy a ring for my wife and was lucky enough to have Keng as my sales associate. The ring buying process was so easy - Keng presented multiple choices for me (all of which worked with my wife's wedding ring). He then asked if there was anything else he could help me with and I said sure - I would like a 126710 BLRO. Keng chuckled and said sure - I will put you in line! I figured it was going to be like all of the other Rolex authorized dealers in today's world. We laughed, looked at a few other watches and I told him I would be in touch. For Christmas, I went back, and of course, worked with Keng. This time he helped me with a necklace and earring set that matched for my wife. I asked again about the BLRO and he assured me that I was on the list still. On February 24, 2022, I got a call and then a text from Keng that said he had good news for me and for me to give him a call. Of course, I called him back as soon as possible. Keng asked me if I was still interested in the Pepsi Rolex. I almost fell out of my chair and I figured he was messing with me. 4 months, on a Pepsi? What? I told him I could not be there until the next day, and he said that was fine. Went up there, talked with him - he brought out the BLRO, sized it, and I left with a Pepsi Rolex. Keng is a great sales associate and him and Fink's have my business for any jewelry or watch needs that I have in the future. I am already thinking of what I need to get for my wife for mother's day. If anyone asks me where to go buy a watch brand that they sell (Rolex, Omega, Tudor, Breitling, etc) or jewelry - I am going to be sending them to Keng and Fink's. Thanks again Keng and Fink's! read more

Fink's Jewelers - 126710 BLRO - Watches Near Me - Charlotte, North Carolina

Have been coming here for just over 5 years and in and out of town for business and visiting family. Usually have watch batteries changed or jewelry repaired. The repairs have been mostly to my grandmother's pins, rings and necklaces and they have the right crew of repair people. Recently did a thorough cleaning of one of my expensive watches and glad I did. It had been running funny and needed a battery and I realized that it had not been cleaned for more than 10 years. In it went. They called me twice as the rehabilitation to my watch was underway. Once to ask if I wanted a new face...no. And again with the estimate for the work. It was high, but such is life. When the watch was returned it looked beautiful. The gold bezel was smooth, brilliant and like new. The band was likewise clean as can be. It was like getting a new watch. What registered to me was that if I had old jewelry or watches, this was the place to get them in-shape. A silver money clip had cracked and they soldered (?) it and polished it and even touched up the engraving on both surfaces. Nice, courteous effort. Over the past year I have bought a couple of birthday and mother's day gifts...nice gifts. The sales ladies on three occasions were wonderful and I have a card for earrings if wife decides that she might like ones that match her new bracelet. Good spot to shop and get non-pushy help. read more

I had a wedding band made here with a family ring and it turned out beautifully!! I have been a longtime customer of Finks in Lynchburg, VA, and will say that my overall impression of this location is not quite as good, although I am thrilled with my end result! When I first walked in, a few very confused salespeople told me they didn't do custom jewelry, BUT they eventually directed me to Delores and she was so helpful! I had diamonds taken out of my heirloom ring to make a platinum and diamond wedding band and I adore the result!! We will probably return for my fiancé's wedding band since the prices are so good, but you definitely don't get the service of diamonds direct (where my engagement ring is from). Again, I was thrilled with my experience, but I definitely see where the negative reviews are coming from. read more

Fink's Jewelers - Wedding band custom made at finks for a great price! - Watches Near Me - Charlotte, North Carolina

My friend and I specifically went to Fink's tonight to inquire about a Rolex Submariner for me and a wedding band for him. The younger bearded sales associate was insulting, pretentious and rude. It's true folks; Fink's snobby service really stinks. Having been talked out of a large sale, we simply went to Tiffany's and purchased a ring for my friend. My Submariner will only have to wait until I find one at a Fink's competitor. PS: No need to respond with your standard, "I'm sorry" bs. You should have taken the opportunity to correct such poor sales service with the other reviewers. read more

Finks provides fantastic customer service and has a wonderful selection. Keng Veng has helped me a number of times and has always gone above and beyond for me. If you are looking for great service and friendly faces look no further than Finks and Keng for your jewelry and watch needs. read more

Went into Finks with my girlfriend for her to try on some engagement rings. Keng Vang met us at the door and helped us throughout the process. He showed her one she loved, we went to another store in town to compare and it wasn't even close. If you want 5 star service and excellent prices go see Finks in Charlotte and speak to Keng Vang! read more

When I visited Fink's Jewelers to have my chain repaired, truthfully I did not know what to expect. I expected to pay an arm, leg, and kidney to repair my chain. The chain is pretty expensive and from previous experiences - many shops would overcharge knowing the original price. Not Fink's Jewelers - the repairs were (1) inexpensive, (2) great customer service and (3) all the associates were pleasant to be around. read more

Fink's is located in Southpark Mall and what I love most is the fact you can stop by any time and get any jewelry purchased there cleaned, for free. I have a few David Yurman pieces, that were purchased at Finks's that I get cleaned every so often when I am at the mall. Not only do they clean the only for free, but they do it right there on site in only 10 minutes. I recently brought in my jewelry and the staff was so friendly and cleaned my jewelry and provided me with a new bag to keep everything in. In addition, I do love browsing their amazing selections!!! And, yes, I do have a wish list of items, but nothing I can purchase anytime soon. Ha Ha! read more

I purchased a Rolex from Fink's Southpark. Mr. Keng Vang, was a major help. I could not have received better customer service. I will definitely be purchasing more jewelry from Fink's in the future. I am beyond satisfied. And I appreciate the entire team at Fink's for working during these troubling times. Thank you Mr. Keng and Fink's! read more

Fink's Jewelers - Watches Near Me - Charlotte, North Carolina

I stopped in around Christmas looking for a blue Rolex, 41mm. I spoke to a woman named Patricia, she explained the blue Rolex watches were hard to come by and I have her my card and said when you get one in, let me know. I honestly didn't think she took me too seriously. On Feb 28th I got a text with a gorgeous short video of 2 Rolex watches that came in one was a white face and one was a blue 41 mm with beveled edge and roman numerals. I texted back that we (husband and I) would come in the next day. BOOM! It is a beauty, we were out of the store in 15 minutes with this fantastic watch. Thanks for the great follow up, Patricia! We found ourselves a jeweler for the future. Cheers! read more

Mr. Keng Vang is the most knowledgeable and personable representative of Finks and the Rolex brand. He was very informative with regards to the purchasing process and with vast knowledge of the Rolex legacy. I recommend Keng and Fink's for the best experience when investing in fine jewelry. read more

I had such a great experience at Fink's. Thank you for all your help buying my wife's watch. Great service they went above and beyond , even offering to clean my wife's wedding ring. Highly recommend Fink's. read more

Fink's Jewelers - Watches Near Me - Charlotte, North Carolina

Great experience! Just before Christmas 2020, our daughter was moving to Mooresville, NC so my wife and I went along to help with the move. Since we were shopping at the Mall and I'm always looking for a new Rolex I stopped by this store. I started talking to sales woman named Delores. She was very attentive and showed me Rolex display counters. I did not see what I was looking for. We talked about different models and she mentioned that she has a model that I may like since a customer did not pick it up. To make the story short I got the watch!!! Delores is the best!!! I continue to visit them every time I'm in town. The service was and continues to be top notch. Everyone in the store is very friendly. Store manager Roger is great and always ready to help. Highly recommend (jewelry also - awesome diamonds according to my wife) read more

I recently purchased a Rolex Submariner from this boutique and had a terrific experience. Everyone was very friendly and shared the same level of excitement that I had when I picked it up. The store manager, Roger Harper, is very knowledgeable and treats every client with the highest level of respect. Looking forward to making more purchases in the future at this store. read more

Finks is one of the best shopping experiences I have ever had. I went in a few months back just to look at watches. I quickly greeted by Keng who treated me with the upmost respect regardless of the fact I'm 17 and wasn't with anyone else. They let me look at and try on any watches I pleased. I recently went back and purchased my first high end watch and couldn't have a better experience. I would highly recommend finks and Keng!!! read more

I took my wedding ring in to be resized. It takes a week before you receive a quote on how much it will cost and THEN another week to receive the repaired item. My ring was supposed to be resized to 14 1/2. All they did was a polish job....for $115.00! There is a reason they are called " Fink's" jewelers!!! Beware!! read more

My ol' man was a navy man and owned one Rolex his entire life....I'm at that point in career to be able to afford the watch I'll wear the rest of my life and Finks carries a great selection of watches fully capable of lasting a lifetime....I've viewed the Rolex of my choice 3 times....but it will take another 6 months before I am there...they have been great showing me the same watch over and over again. In addition my GF had a TAG watch that needed repair and they did a good job setting expectations and repairing the watch back to working order. Consider them when you are thinking about making a significant jewelry purchase. read more

Sales counter people leave a lot to be desired- for the class of jewelry they sell, they should treat their clients with a little more respect and professionalism. I've been in 3 times- so this is not a 'one-off'. Same woman who 'helped' me was clueless- keep questioning me 'did you pay?' 'did someone call you?' etc- sh had to go to the admin staff for assistance (admin staff is very good- would rather deal with them). A sales person was walking around the store eating her lunch, spoke with a customer and said loudly 'I can't help you I'm on my lunch break'. Another sales person was helping an elderly customer who was paying, and the customer was a bit slow and having difficulty- the sales person SCOWLED at her, made a face- with me standing behind the customer, in line. Again, for the caliber of jewelry they sell, they should treat each customer as if they are the same caliber. read more

I was looking for that one special gift, a time piece that would express my love, and gratitude to my better half, my wife. Coming from NYC, and not knowledgeable of where should I start looking I went into Fink's Jewelers at South Park a couple of times the last time I went in I encountered a gentleman by the name of Mr. Keng Vang, told him my story, I asked for his assistance, and I let him know what I was looking for. Mr. Vang took my information, and told me he'll let me know, didn't make any promises. I remember I left the store feeling like I've been down that road before. A few weeks later I received a call from Mr. Vang letting me know that he had that special watch that I was looking for my wife. Mr. Vang didn't brush me off, he didn't forget our conversation, he didn't forget my story. Mr. Vang is a true gentleman that listens to his customers, and goes beyond to satisfy them. My family, and I will continue to be customers of Fink's Jewelers thanks to Mr. Vang that made our experience memorable. If you ever need that special gift, I highly recommend Mr. Keng Vang. read more

Fink's Jewelers - Thanks again for making it happen Mr. Keng Vang! My wife loves it, and very happy! - Watches Near Me - Charlotte, North Carolina

Bought a ring for my daughter for graduation. Had a hard time finding something just right and wandered into Fink's. Keng Vang was a great salesperson. Patient and showed us a lot of options and found the perfect ring. My daughter and I greatly enjoyed his humor and warm demeanor. Will definitely reach out to him for future jewelry purchases. read more

I'm not one to write reviews/complain online but I think my experience here should be brought to people's attention before visiting the store, especially if trying to get a rare piece. I visited the store several months ago and had a conversation with one of the associates regarding the Pepsi Rolex that I have been wanting for years. I spoke with him for around an hour on first visit, and at first he was pleasant, said he would take my name down and reach out when the piece became available. Gave me his business card and told me I could reach out if I had any questions. I reached back out to him around a month later, and to my surprise he didn't respond. I texted him again and he sent me a short text telling me the piece wasn't available. I visited the store again a month later, saw him there and he told me he was busy with other customers with LITERALLY one person in the store. I asked another employee to switch dealers but was told that wouldn't be possible because I had already established a relationship with him. Although I understand the level of difficulty involved in obtaining this specific watch, it's safe to say that I am very disappointed in my experience at this store. I was falsely reassured on multiple levels, and when I took the steps to try to fix the problem I was shunned. I won't state my profession in this public forum, but I have encounters with some of the wealthiest people in the area and I will be sure to tell them to avoid this store. read more

Finks has been my go-to store for years. The manager, Traci B, and her team are always ready to assist. The holidays are approaching, and I am excited to make my voyage to Finks. If you have ever purchased jewelry from Finks, they will keep a wish list for you so when you drop in to see all of the fabulous finds you can add them to your list. Then your significant other will have no issue in "deciding" what you might like. Might I add I have a client from CA that wanted a Rolex so we referred him to Traci Baker. She immediately connected with him, found him the watch he was looking for, and shipped it to him without him ever coming to NC much less coming to the store. She handled his service all over the phone, and provided him a great deal! This is an example of the stellar service they provide. It is just not your typical retail jewelry store. Oh and if you need a very last minute gift, they can have something ready and wrapped in a few moments! Robin W. read more

I had a great experience with Roger at Fink's this past weekend. I had reached out about 2 weeks prior to my visit, inquiring about a Cartier watch. I was pretty set on purchasing it, but wanted to try it on just to confirm. After trying it on, I wasn't sold on it like I originally thought. Roger showed me a wide breadth of watches and was not pushy on any watch over another. As a first time watch buyer, I can honestly say I had a great experience and ended up walking out with a watch that I was originally oblivious to, but ultimately love. I was in there for over an hour, and not once was I pushed or felt pressured into anything. I highly recommend Roger at the SouthPark store and will likely continue to stay with him for his expertise. read more

We decided to check out some other jewelry stores for wedding bands besides Zales , and South Park's snooty reputation definitely reared its ugly head at Finks . We weren't greeted but they made sure to keep an eye on us. An older lady that was doing nothing asked a sales associate name "Bill" to assist us bc she was busy. She wasn't doing anything but watching us , Bill wasn't friendly either and I'm such a stickler for customer service I told my love don't bother . This is a perfect example of why so many people don't like south park . *sticks nose up in the air" read more

Just picked up my Breitling watch today 5/20/2016, which has sent to Breitling for overhaul service since 1/20/2016, been told the service will be $690 and other part and gaskets plus shipping cost all together about $810, and it may take about 4 month. Called this morning to check about the watch. Sue ( maybe the manager ) told me the watch been back since 3/11/2016. No one call me at all. Picked the watch up, the watch been wrapped with black cloth with sandwich plastic bag inside another sandwich bag with Breitling service booklet, no other paper work or recipe, only thing I got is credit card slip, not even a box, she told me that is it, told me to call Breitling for warranty information, walked out the store, call Breitling right away, spoke with Denise at after sale department, she said I should getting Breitling service order recipe and service invoice which indicate 12 months warranty from the date Breitling shipped the watch out. And also A Breitling Traveler Box from shipping, all the things been lost from the retailer, she even call the Fink's Jeweler, told them to call me, I went back to the store to check all the issues, Sue told me all the papers from Breitling have been lost, and If I want the box I should ask. This is a terrible retailer store, they do not care about customers, and even stolen, discard the stuffs that belong to customers, This is my last visit the retailer, never deal this retailer again. Run away if you could this place just straight up ridiculous terrible. My watch only has 10 months warranty, because Fink's loose 2 months for me!!!!!!!!!!!!! I wish If I can even remove the 1 star rating. read more

I stopped in Fink's after a terrible shopping trip to Diamonds Direct to shop for a wedding band for my upcoming wedding. Unlike Diamonds Direct, everyone at Fink's was friendly and helpful from the moment I walked in. I worked with Roger and can't say enough great things about him. He was kind and made sure I found exactly what I was looking for. Additionally, his knowledge of jewelry was outstanding. I will definitely be returning to Fink's for all future jewelry purchases! read more

I had an incredible experience at Finks and would recommend this store for any watch seeker or someone in the market for world-class jewlery. Let me preface this review by saying this is my first ever YELP review, but I had such an exceptional experience at Finks that I felt compelled to write this review. I recently purchased at Breitling Avenger II watch from Finks after several trips to the store. Each time I arrived I was greeted by a warm staff, in particular, Roger Harper, who walked me through every step of the process. To call him a salesman is an understatement. Roger educated me through the various models, let me get a feel for what I was interested in, and had extreme knowledge of the product in his inventory. To top things off, Roger ordered a watch directly from Breitling to ensure I would be the first user. From a logistics perspective, the process was super smooth. Roger and his team approved me for credit, filled out the necessary paperwork to obtain the proper warranty and customer information from Breitling, and kindly welcomed me into the Fink's reward program - a service I will definitely use in the future. For those of you who read the negative views below, everyone is entitled to their opinion. However, I had an outstanding time with Finks, will be a repeat customer, and hold Roger and his team in high regard for taking such great care of me. read more

Excellent staff. Delores has been our personal sales person for many years and she had never steered us wrong; she is helpful in person or over the phone. Fink's is high quality and well respected. You can't go wrong. read more

I walked into Fink's with a Movado watch. The screws in the band had come loose. Even though they do not sell Movados, they were persistent to help. Their jeweler in the back tighten the screws for no charge. And even though they did not greet me with a smile when I came in, they had no problem assisting me. They were very nice and helpful. read more

If you're looking for a great place to by a ring or any type of jewelry, then look no further than Fink's in South Charlotte. Kelly and Sue made the process extremely enjoyable and pleasant in every possible way. I did a lot of searching prior to going to Fink's and can honestly say this is the best store to shop at for Jewelry! Thank you, again ladies! read more