Excellent customer service. I came in to have my watch adjusted and they took care of it quickly…read moreand professionally. Very friendly staff and a welcoming atmosphere. I appreciate the help and would definitely recommend them to anyone looking for a trustworthy jeweler.

Went in to have some rings sized, and ended up needing to have prongs replace. The staff at Pagel &…read moreSon's were more than helpful and knowledgeable about jewelry, diamonds and repairs. They explained everything and answered all of my questions. In the end I chose to upgrade my prongs and my diamond and they did a beautiful job! The work was done way sooner than expected. I highly recommend Pagel & Son's if you're shopping for jewelry or need repairs.

I brought in a ring that was missing a diamond on 12/31. They added some more gold to the prongs so…read morethat the remaining diamonds stayed in place. It was ready for pick up on 1/6. They said they'd have it ready in a week and they weren't wrong. It looks just as good as the day I bought it.

This man is truly a Bench Master when it comes to fine jewelry repair. We have been using his…read moreexpertise to meet all of our repair needs and ring sizing for the past 6 years. We are so glad that we have found this business! A true craftsman!! Five stars from everyone in our family who had used Bench Master services. R. Skaggs

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

Had my Rolex serviced at an excellent price!! Turnaround was fast!! Very friendly. I found my…read morejewelry store I trust and will be a dedicated customer!! It's worth my drive from sun City!!

The showroom is wonderfully bright and always flawless. Every sales associate I've dealt with has…read morebeen courteous and professional. Silver has always been my favorite and I love their selection of silver jewelry. I have loved JA since the 80s. It really is the only place I go to when looking for gifts.

Came here to add a charm on my bracelet. Their service is always a top notch. You get greeted as…read moresoon as you enter and their friendly service keeps me coming again and again. I love it that they clean your James Avery jewelry for free and it's close to my home. Right now, they're having a special, but two charms and you get a charm bracelet or necklace for free. What a deal! Great gift to give someone - so hurry while it last.

I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

I really loved my experience there! Jewelry stores can be intimidating, but the whole crew there…read morewas SO NICE. Very friendly, welcoming people. Highly recommend, especially if you're looking to gift!! They would love to help out if you need some direction

My husband and I currently live in CA due to the military. We went back to Cove for a family…read moreemergency. While there, we stopped in to have my ring looked at. It has a missing stone and needed some prong work. They informed us it would not be done by the time we went back to CA, so I agreed to have it shipped back. They were very communicative! It was dropped off at the jeweler in May & did not get back to me until the beginning of June. The timeline was a bit lengthy, but I didn't mind being patient as it had quite a bit of repairs. Bill was kind and made sure to call/text for updates. Very appreciative of this local business for making my ring look new. It was shipped to CA without any problems.

Came here a few weeks ago to buy my boyfriend a surprise Rolex, and I was so impressed by the level…read moreof customer service and knowledge of the staff. I tend to dress very casually, and many jewelry stores I've been to in the past would barely give me the time of day, but this place was extremely friendly and I would recommend them to anyone!

This place was amazing. Madison specifically worked with us and was so welcoming, patient with my…read moreindecisiveness and was very personable. She even worked to find us a way with not so great credit (young mistakes) and never once seemed judgemental or frustrated. We went to a big box store to try on a ring they didn't have in stock at paramount before making a decision, and they were so cold and unwelcoming. Also, 3x more expensive. We didn't really plan on purchasing that day but Madison made it so easy and the pricing at paramount is UNMATCHED so we did! Thank you guys for providing an experience of my dreams :)

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.