Excellent customer service. I came in to have my watch adjusted and they took care of it quickly…read moreand professionally. Very friendly staff and a welcoming atmosphere. I appreciate the help and would definitely recommend them to anyone looking for a trustworthy jeweler.

Went in to have some rings sized, and ended up needing to have prongs replace. The staff at Pagel &…read moreSon's were more than helpful and knowledgeable about jewelry, diamonds and repairs. They explained everything and answered all of my questions. In the end I chose to upgrade my prongs and my diamond and they did a beautiful job! The work was done way sooner than expected. I highly recommend Pagel & Son's if you're shopping for jewelry or need repairs.

I brought in a ring that was missing a diamond on 12/31. They added some more gold to the prongs so…read morethat the remaining diamonds stayed in place. It was ready for pick up on 1/6. They said they'd have it ready in a week and they weren't wrong. It looks just as good as the day I bought it.

This man is truly a Bench Master when it comes to fine jewelry repair. We have been using his…read moreexpertise to meet all of our repair needs and ring sizing for the past 6 years. We are so glad that we have found this business! A true craftsman!! Five stars from everyone in our family who had used Bench Master services. R. Skaggs

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

They were attentive and really listened to my concern about my watch. I has been working fine ever…read moresince.

The showroom is wonderfully bright and always flawless. Every sales associate I've dealt with has…read morebeen courteous and professional. Silver has always been my favorite and I love their selection of silver jewelry. I have loved JA since the 80s. It really is the only place I go to when looking for gifts.

I brought my silver earrings in to be cleaned. The salesperson was very helpful. My earrings were…read moreready a few days later, they looked great. Jennifer at James Avery was wonderful!

I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

About 14 years ago, the prong on my wedding ring broke (my husband bought my ring 29 years ago in…read moreLubbock from a nationally known jeweler) and the diamond fell. We took it to Bill French Jewelers and Bill not only fixed the prong, he was quite patient about finding the right sized stone for the ring (I wanted a slightly larger stone), and made sure it was as near to perfect as a stone can get. In the summer of 2016, I went in to look at some rings for our pre-teen daughter for her upcoming birthday. Bill noticed my ring needed cleaning, but more so, he took a look at the diamond cross I was wearing. This cross was a birthday gift to me from my Mom (who passed in 2009) when I turned 16. I wear this cross all the time and rarely do I take it off. Bill noticed the bale for the cross and the clasp on the chain were worn thin. It was worn so thin, the cross was about to fall from the chain any second. Since I had been wearing it since I was 16 years old, that's A LOT of wear! I hadn't even noticed it. Bill, with his expert jeweler's eye for such detail, caught it! I was happy to turn it over to him for fixing and bought a better, thicker chain that went well with the cross. Not only that, after examining the cross, Bill explained to me the cross was not silver, as I had thought, but white gold and pointed out the carat measure on the back. It was too small for me to read and I never thought much about it, only that it was a gift from my Mom! I would have been devastated if I had ever lost this cross, not because of the worth in gold and diamonds, but because it was a gift from my Mom. Thank you, Bill and the entire staff at Bill French Jewelers for all the work you have done for us over the years! Through the years, we have bought watches and other pieces of jewelry from Bill French. This Christmas my husband bought me a gorgeous watch. Before I shop anywhere for jewelry, we always stop in and see what Bill has first and foremost. We still need to get the ring for our daughter--if I can ever get her ring sized without her being suspicious! ;-)

I really loved my experience there! Jewelry stores can be intimidating, but the whole crew there…read morewas SO NICE. Very friendly, welcoming people. Highly recommend, especially if you're looking to gift!! They would love to help out if you need some direction

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.