I just have to say walk into this place and the guy seems very happy and friendly. Of course like…read moreany salesman once you start speaking to the gentleman the BS starts! Telling me this and that people don't know what it was used for blah blah blah everything's brand new in the package basically it was used once literally all the blades are in its case still in plastic extra blades battery charger 18 volt battery the machine is $329. I explained to me and I was in a bad position whatever he could do for me would be really helpful. He offered me $30 my suggestion is deals in Schenectady is a rip off do not sell anything there the guy is full of crap he tries to play nicey nice friendly friendly but he's a scam like the rest of them stay away

I wasn't shopping for anything specific, but their jewelry selection was great and fairly priced!…read moreThe staff was helpful and knowledgeable of the items as well. I will be back to sell and buy new items!

Wow, were they ever helpful! Not only did they help me find a baptism gift for my great niece, they…read morewrapped it for me and assured me if she got anything else like it they would take it back and order something else for her. They were so friendly and spoke to me the minute I walked in the door. I like that kind of service. She even told me where to go close by to get a card since she knew I was pressed for time. I'll definitely be back, maybe this time I'll pick up something for myself!

If I could put a negative star.. I brought my mother's Emerald ring that was given to me upon her…read moredeath to Northeastern on Union St. Purchased a new setting for it as hers was 50 years. I was originally very pleased with it/ wore it for 2 1/2 years and looked down and a prong had snapped/ devistated I immediately went to the store and was quoted $250.00+ for a repair to the prong? I felt I really had no choice but was rather disgusted that it had not held up better? I then received a call from the manager Lori, stating that all 4 prongs would have to be completely replaced? I was dumbfounded and said that it was ridiculous that after only a short period of owning this brand new setting that this could be possible. She said she wanted to ask the jeweler on hand more about it. after a day or so I got another call from Lori stating that there had been a mistake and that it was someone else's ring that was almost exactly like mine? with a similar name as mine and she was sorry and the 1 prong was going to be fixed. I then waited ( roughly 10+days) and was then notified it was ready/ I went to retrieve it and she attempted to offer me a gift card for my inconvenience?/ I said no and she then went into the back brought my ring out and said because I was so upset that there was no charge. I said I truly appreciated that and left. not even 3 months later I looked do at my finger and the prong was gone again... I immediately returned to the store and was extremely upset/ They then brought out another gentleman who identified himself as the buyer/ I don't recall his name. He assured me that he was going to be handling this himself and was going to contact the manufacturer of the setting I purchased originally and have them handle this because of the obvious poor workmanship! I was very apprehensive of leaving this beautiful ring that was what my Mother left me upon her death with them again/ He assured me it would only be about 10 days and that he would keep me notified personally with updates. I waited 3 weeks and finally called/ He was sick? I wanted a date of when the ring would be returned to me I was told it was shipping on 6-16-25 and it would be a couple of days ? so on 6-19-25 I called and was transferred to Lori again/ I asked her where it was? she said " oh it's do here any day and we haven't gotten our shipment today. I still have heard nothing about the status of my mothers ring. I would and will never recommend anyone use this Jeweler / the customer service is atrocious and obviously my ring is lost? and or not repaired.... I will be contacting the Better Business Bureau and the nys attorney general's office about this situation. Do yourself a favor and take your business elsewhere!!! the stress and heartache this experience has done to my nerves is not fixable. Disgusted doesn't even cover it. Laura Payne.

Really nice person. He's not pushy and he will give you a better deal than anyone else.read more

I randomly walked in because my daughter's golf necklace was all tangled. They did not hesitate to…read morehelp me. Great honest people. I will be back.

A wonderful seller with beautiful items and very accurate descriptions that a buyer can trust!!read more

John & Tom went above and beyond to assist me while I was there. I highly recommend the Albany…read morestore! I'll never go anywhere else.

Mike and I went to trade in some jewelry and purchased a bracelet, we dealt with John and he was…read morevery polite, helpful and knowledgeable. We enjoyed working with him and we will be back. When we have to sell more items, we would love to work with him again.

Really bad experience with there suggested shipper. Way overcharged, way under packed, and a lot…read moreof disrespect from shipper. Upon telling Karen? the owner....never heard one thing back. Impossible to contact. Recording says they call EVERYBODY back immediately.....THEY DON'T. NEVER AGAIN...

Mark helped me with some old silver items and gave me a fair price. Very simple process.read more