Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

Excellent service. My refrigerator 22 year old side by side GE) wasn 't defrosting or keeping food…read morecold. Jeff came out did an analysis and provided an estimate. I called the office and made an appointment. Jeff called and texted me about his arrival on day of service. Both the office staff and Jeff were courteous and professional at all times. I highly recommend Authentic Appliance!

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

Carolyn is amazing! Honest quotes and fair prices on parts. Instead of trying to sell me on getting…read morea tech out to my house, they were open about my options. I was able to fix my washing machine on my own.

From the owner: We Repair All Major brand appliances such as Kenmore, GE,Kitchen Aid, frigidaire,whirlpool, and…read moremuch more

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

My dryer stopped working over the weekend. I messaged J&H and Eduardo responded pretty quickly. He…read morescheduled us for service the following day. He fixed our dryer and charged us a fair price for his service. i saved his number and will definitely use him in the future for any appliance repairs needed.

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

My old review as of 4/20/2016: I'm very impressed with the service I received. David came out to…read morerepair our LG dryer which had stopped heating up. He repaired the dryer and left the work area cleaner than what it was when he started. David is friendly, knowledgeable, and courteous. The problem was diagnosed accurately the first time, repaired properly and the dryer works as good as new. Fair prices and honest service. What more can you ask for? The latest review as of 2024-09-14: Once again, expert repair for my dryer. Quick, thorough, courteous. In my opinion, this is the best repair service in the AV. I'm consistently happy with the service and pricing.

They came and did a great job would highly recommend them and will give them another call if I have…read moreany other problems with my washer and dryer thank u

I needed a control panel on the dishwasher at a rental…read more The technician who came out gave me a way better price for the work than I received from another company, who charged a$99 service caa The technician was efficient and fast and gave me good information for the future. I will always call this company when I need appliance repair as they are honest and reliable which is so hard to find

The response time on calls is great, and the quality work is the best…read more Their knowledge of what problems to fix is amazing. Their repairs are second to none. My wife and I have always been very satisfied with their service. Will continue is always our first choice.

This was the appliance company sent out by the appliance warranty company. The tech was polite. I…read moreexplained that my ice maker went out 4 weeks before. Another company came and replaced the parts sent by the warranty company. It worked for 2 weeks and shut off for 3 days. Then made 1 batch of ice. He ran a few tests and said the mother board for the ice maker was probably faulty and he would request the warranty company to send that. He then reported to the warranty company that he couldn't replicate the issue and then closed my claim. Not a fan of being lied too. I read the reply from the owner. I will reach out to the warranty company with their statements and see what they say. Thanks

Responded super fast, got here super fast, fixed my washer super fast, reasonable price, easy pay,…read morepersonable. I'm happy. Will use again.

It's not his fault I think the place where he orders his parts from sell defective parts. He's been…read morehere three times for the same problem and he has changed all the parts pretty much that he needed to change but my refrigerator is still not 37 to 42 degrees. Again not his fault just not good parts.