This place is terrible. Requested money back the first time, they refused and offered a different…read moreservice to "fix the problem." It didn't. Got in a heated argument with manager and was told to take them to small claims court. Out of $2400 with a truck still messed up. They claimed wrong spark plugs were installed (they weren't) and changed them anyway and it's still messed up sooo doesn't make any sense. Then claimed it was transmission. The vehicle has a new transmission and took it back to where it was put in. They verified it was in fact not a transmission issue. They are incompetent. Couldn't even tighten clamps

A $50000 oil change. Avoid this business. Here's why.. Lie 1:We ask, do you do oil changes on…read moreBMWs? Their answer was "Yes. We have a guy that works on BMWs." with more reassurance we bring them my X5 that we had just driven on a 1500 mile trip. Lie 2: "Your previous service tech stripped your oil pan plug" ( not possible since we had no issues driving it across country.) HUGE oil leak following the service. We call, their "Solution"? New oil pan needed. What? There was no oil in the vehicle a few days after they service it, so we had it TOWED to a certified BMW service dept ( the only places it has ever been before) and the damage done by Express Oil Change was so extensive ( they do not have the tools to work on BMW or the knowledge, so cracked oil pan and more..yes we saw this firsthand). Our bill was close to 5,000. and of course we are out the money charged by Express as well. Had we not seen the leak, the engine would have been done for! Bottom line.. How you do anything is how you do everything... Lies to get a customer in, only built on more lies. No integrity. I would not take any make of car to these people.

The waiting area has no AC. I felt really bad for the workers who were all very knowledgeable and…read morepatient! It's too hot for them to work in those conditions and it's bad for the customers to wait in for sure! Please FIX THE AC!

They are quite incompetent. They don't know much about different models of vehicles. I had NEVER…read morebeen to a business where the employees park in all the spaces right next to the entrance of the business. Even the parking spaces, that should be set aside for elderly and handicapped people are taken by the employees. One of the clerks (elderly-looking woman) said that they had always done that. I can understand her parking close but not the others.

Super friendly, fast and efficient…read more I was in the middle of the first trip I've taken with my new-to-me, but not new car, and realized I didn't know when it had it's last oil change. Lloyd was able to affirm from looking at other components (brand new air filter) that it probably hadn't been long. So helpful to enjoy the rest of my trip!

If chuck is who your talking to, go get a second opinion. Everyone that works here prays you know…read morenothing about cars so they can tack on endless more work. Chuck straight up lied on the phone and tried to charge me 1300 for a singular fuel injector. Will not be using them again, and I suggest to everyone else to stay far away.

My wife jumped a curb and popped a tire. I called Gate 2 Tire & Auto and they said "we're not too…read morebusy today - come on over and we'll fix you up!" Tire replaced & balanced in less than an hour. I have been using Gate 2 for a couple of years for almost all of my auto service. Normally you need to schedule an appointment but if you're in pickle they will go out of their way to help. Honest and trustworthy - fair prices and prompt service. What more could you ask for? Highly recommend.

First time I went i was quoted a different price then when I got there. Took 2 days just for…read moresomeone to call me and tell me what was wrong with my van. Then when I picked it back up it was making a new noise and the guy tried to act like he didn't hear the noise. So I said forget it and went home. Called back the next morning because of how it was driving. Tried to speak to Mr Rick because he is who told me to only speak to him but when I asked yo speak to another person that would listen to my concern I was then hung up on. After giving this place almost 2000.00. Nevet again will i ho back. Now I only take my cars to atc in grovetown.

They explained up front what was needed, how long it would take and how much it would cost. My…read morequestions were answered and there were no surprises. There is a comfortable waiting area and the staff is great. This was my first visit, but I will be taking my cars here from now on

Service was excellent, needed AC fixed, scheduled it within a week, took it in in the morning, was…read moreable to pick up after work. Amazing service, honest, and kind. Other shops were charging 1.5x the amount, which was ridiculous to me. Beacon was upfront, honest, and quick getting back to my inquiry, even though they were busy. Highly recommend.

Extremely personable, informative staff…read more Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs.

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.

Amazing quick service. They are very knowledgable and trust worthy. When no one would take my check…read moreengine light problem in. They immediately told me to come and sure enough within 5 mins my car was being checked on. They knew exactly what was wrong. I would definitely recommend them to anyone!

I had an appointment to have tire looked at that was losing air and they took great care of my car…read more- Didn't try to sell me anything i didn't need and the men were very polite Wait time was a little longer than expected but it was a holiday and i don't think they had a full staff that day

Quick in and out oil change…read more Quality service with a good checkout of the vehicle (tires, fluids, wipers) while changing the oil. We have never had a problem with service here. They are our go to location for oil changes. Good value and good service.

Great and honest place to have your car or truck worked on. Other shops even take cars there.read more