I had a great experience with Caleb at Jiffy Lube. He was very friendly, patient and very attentive to my issue. I appreciated his professionalism. I will definitely utilize the service in the future! Nancy read more

I called multiple times after 5pm, but no one ever picked up. I arrived at 5:15pm to find the location completely empty, yet employees were still walking out while the phone continued to ring--clearly avoiding answering it. A simple response could've saved me the trip by letting me know their inspection person was unavailable. Instead, I wasted time and effort due to their lack of courtesy and communication. read more

Great experience with Austin! He was very helpful and honest. We went in for an oil change and he had us in and out in less than 30 minutes! We will be coming back in the future! read more

Ok, I have never had a bad experience at this location. And today wasn't "bad" just lacking. I popped in for an oil change. One car was ahead of me in the bay, I wasn't in a hurry, didn't mind waiting a bit. The service was quick and efficient as usual. However, when I was checking out, she handed me my windshield mileage sticker to put in the car myself. They usually put it on the windshield. Then when I went out to my car I see they left the dirty paper floor mat inside. Don't get me wrong, I'm grateful they take care to use them, but please remember to take them out when you're done. Then I start my car and see they didn't reset my "maintenance required" message that always has to be reset when I am due for my oil change. Just simple oversights that I have not encountered from this location in the past. read more

Requested an oil change. Owner couldn't tell me difference in 2 types, one much more expensive than the other. So watch out! Unprofessional -- I was ripped off. I will not be returning to the Jiffy Lube location on 2711 W Anderson Ln read more

I know this happens probably a lot of places but it's part of doing business. Showed up at this Jiffy Lube about 5 minutes before they were going to close. Apparently they would had already turned off everything in anticipation of leaving. If you're open till 6:00 you serve customers till 6:00. And this is from somebody who's worked in the hospitality industry for a number of years. It's happened to me a different places I'm more than one occasion but it's not right and you lose business and they lost mine. read more

In all of my experiences of Jiffy Lube (some Not so great) they were so efficient and cooperative and friendly. I will Come back here ! read more

I arrived at this location a little after 8am on a Monday morning for an oil change. The manager took very good care of me. They didn't have my engine air filter in stock, so he ordered it quickly and completed the rest of the agreed tasks. I left and ran some errands until the filter was delivered, and then he replaced it lickity split. I am very satisfied with my experience today, and will return to this location for future service. read more

I don't always have a great experience at Jiffy Lube but I always have a great experience at this location. The staff is honest and efficient. They tell you how long the wait is going to be and it's almost always faster than they say. They don't talk down to you or try to up sell. Nisha, Jay, Nem, Linia, Angie, and Trae deserve raises. read more

I stopped by here to have my oil checked and and tires inflated after the recent drop in temperatures. During the process a new fellow was being trained and my dip stick separated from its handle. Corey stepped in and said he'd seen this happen in Chrysler's many times. He knew what to do and sent me to the parts store for a new stick. I returned and he patiently retrieved the stick. I was on my way in no time. Corey was amazing because he calmly and professionally was able to diffuse a potential customer service situation and resolve the matter. I have been to many Jiffy Lubes over the years and this was the best experience I have ever had and it really could have been the worst. This fellow saved the day while also showing and demonstrating to his coworkers what to do. He really ought to be made a manager at least! If not at JuffyLube I think any business could benefit from his demeanor and willingness to take responsibility while "growing his fellow workers". A true leader and team player. read more

I should've known better than to come here to get my car inspected, these places are built to sell you some thing and filled my headlight inspections because they wanted to sell me a $70 cleaning. read more

Thanks to Albert for a quick, friendly, easy experience getting my oil changed and a few maintenance items taken care of!

This Jiffy lube stands out from the rest. The customer service went above and beyond. They sent someone out to go get the specific oil my car needed and did a very good job! Also the inspection didn't take much time ether. 10/10 recommended!! read more

We have been here two hours for an inspection! The employees are not checking in with the customers. There are a lot of people standing around and not doing anything. No updates. No communication. No apologies . Nothing. Do not waste your time coming here. And they are so rude. read more

Incredibly awesome and efficient place. The dudes working there were super awesome and explained everything super well. They showed me how to check my oil. Definitely going to this location next time, great service. read more

Listening to the tech talk to a coworker about beats audio and his other job.... Instead of working on my car... Was very frustrating as I had already been waiting in line for an hour. zero sense of urgency & Slow moving staff was EXCRUCIATING. I've been using jiffy lube for most of my adult life and this location was by far the most frustrating I've ever been to. Usually, if you've been here the longest, you'd be next in line. Not so in my case. I watched while the giant truck after me rolled through and I was stuck with a car in front of me and a car behind me. Now a SECOND CAR HAS PASSED ME. Disappointed especially because I'd found a new JL by my work but unfortunately I will not be coming back here. Maybe they're short staffed? I asked and the guy didn't give me an answer and told me I could just leave. I don't feel cared about here, at all. Also seemingly the guy doing my oil change doesn't know what he's doing you should have seen him trying to pour oil- I had to listen to his training while everyone goes by me. Dumb luck? Sadface. This sucks. I've been done for while now but they mischarged me so I'm waiting longer. Get me out of hereeeee read more

Jiffy Lube - Misery is watching the cars who got here after you slide into the bays before you @jiffylube. waiting for 50 minute. Not so jiffy ‍ - Oil Change Stations Near Me - Austin, Texas

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If I could give 0 zero stars I would. Went in for a routine oil change on a 2016 Toyota Camry se. Wanted full synthetic oil. They said they had that oil. They emptied all of my oil out and then proceed to put a subpar oil in my. They put 5w 20 instead of 0W 20 in my car so now I'm at another shop getting another oil change because Jiffy lube has no clue what they are doing when it comes to cars at all. what a joke. Will not be going back again ever. Nor will I recommended Jiffy Lube to anyone unless they want their car to break down on the side of the road. Such a joke. read more

Overall very friendly techs who got me in and out in a very reasonable amount of time. They cleaned my windows and aired up my tires in addition to changing the oil. I had my dog Henry with me. This is the first time I've taken him with me getting oil changed while we stay in the car. I had the window rolled down because ofc his favorite thing is hanging his head out the window. I wasn't sure how he would do because sometimes he's scared of loud noises, but he seems to have felt safe because with the exception of the first few minutes while adjusting he was as happy as could be. Every single one of the hard working lube techs came over to give him pets and say hi. I guess when you're like me and your dog is a big part of your life how people treat your dog goes a long way. I know these guys have a very stressful job because working with the public is more and more challenging these days. I witnessed a couple of customers being especially difficult for no reason other than they don't know how to respect hardworking people just doing their job. The fact that these guys can still be friendly to me and my dog in spite of all they have to deal with is truly admirable. Kudos to the whole team there! read more

Jiffy Lube - My dog Henry supervising da humanz to make sure they do a good job. - Oil Change Stations Near Me - Austin, Texas

Let me start out by saying that these folks were friendly and attentive, BUT I waited in line for an hour, second in line, and after an hour I was still second in line. The car in the bay turned out to have a serious issues, and they needed a tow truck to come get it. Um, so why not just push it off, and service the people in line? Oh, they said, we're not allowed to do that! I will add that Jiffy Lubes don't take appointments, so you're pretty much stuck waiting. I bailed on them after 80 minutes of waiting, and sped up to the nearby Jiffy Lube on Spicewood Springs. Oh, they said, we don't to brake flushes! What I see here is a BIG BIG business plan failure. You absolutely need to have appointments to do even half-serious work on your car. There is NOTHING Jiffy about Jiffy Lube, that's for sure. I will never go back. I will add that this was my second visit. The first visit, first thing in the morning, would have put me fourth in line. I asked how long it would be. Oh, maybe 45 minutes, they said. Well, uh, when would be a good time to come? Shrug. We're always sorta like this. Gulp. read more

Great service! Washed windows, checked tires.

Do not go here for a Texas Vehicle Inspection! I was told I had to get a $70 headlight polish in order to pass inspection. I have never had a vehicle not pass inspection before. I have definitely had older cars with foggier headlights pass. I have never heard of anyone failing an inspection because of this and when I looked online, it says they simply have to be functioning. Complete scam. read more

Jiffy Lube - Oil Change Stations Near Me - Austin, Texas

I've been coming to this jiffy lube for a few years now and this place used to be good then I noticed I started to see new people and that's when the service started going down hill the lobby always smells like something died I smell weed inside the lobby I see the workers standing around always vaping and just talking and who I belive to be the manager of the store isn't very proffesional he's constant yelling and seems very out of it read more

Easy! - got a smog check without leaving the car, no appointment either Team we're friendly read more

First class service! They are very professional and focused, getting you in and out very quick with everything checked! I am definitely coming back! read more

Good crew, quick service, only recommends necessary service and repairs. Highly recommend.

I never thought I would be reviewing a Jiffy Lube but here I am. I don't know if its the people or the location but I can definitely say, this is my new go to spot for any minor fix/checkup needed on my car. Every employee seems incredibly knowledgable and very friendly. They have the process down to a tee. From walking you through everything need to suggestions and improvements needed. To top it off, I work across the street so I can't complain. I highly recommend the team at this Jiffy Lube location. read more

David was amazing! He was super friendly and didn't make me feel bad for my oil almost being dry Thank you for the great experience! read more

The Jiffy Lube team on Anderson Lane in Austin Texas was impeccable. They were fast, efficient and very professional. I would recommend this particular location to anyone looking to get an oil change at an elite level. Thank you gentlemen, I will definitely be back. Michael T. read more

Best service ever! I stop on 183 and then on burnet road, both places told me that they did not have anyone there to help them and cannot change my oil. When I pulled up to this location they were amazing! All of them were very friendly and professional, a great team! read more

I usually go to the spicewood springs location who is always wonderful but I had to go to the Anderson LN location to get a corrected inspection report. First - their systems don't talk so technically they would've had to charge me again. Second - I came at lunch which is a busy time as most know. Not only did David get me right in, he didn't charge me, so quick, professional and very empathetic! I call that TOP NOTCH service!! Thank you David! You rock! Y'all can expect exceptional service here! read more

I've come to this location since I moved to Austin. Employees are always friendly and professional. If I'm unsure of something and ask questions they give me good and honest answers supported by facts. Haven't ran into any trouble yet. Hopefully I won't... Good work. read more

HEROES! I bolted out of the jiffy lube lobby after seeing my old boss inside. I caught the manager's attention and explained why i preferred to wait outside in the shade under the tree. Within minutes, I had three techs working on my car, one of them stating "we get it!" I asked if i could pay outside and noticed that my car was already serviced and ready to go. when i commented on the speedy service, one team member said "we're trying to get you out of here before she comes out!" and then physically shielded me from her view when she eventually exited the shop. I was able to pay without being noticed and drove away feeling so supported and cared for. On top of the usual speedy, professional service, this team helped me avoid a super awkward situation. i will remember them forever! THANK YOU YALL!! read more

Jiffy Lube was great, fast thorough and professional. I will definitely be coming again!

I've been going to Jiffy Lube for years, and this location never disappoints. I took my friends car in for maintenance, and Eric was more than accommodating. I was greeted right away, and the service wait time was minimum. He showed me the filters that needed to be changed, and gave his input when i asked for advice. Would recommend 10/10! read more

David was extremly helpful and efficient...exactly what one needs while getting an oil change. Charming and professional too! Thanks, David!

AMAZING, top notch service!!! Michael, the GM took very good care of me and my car. He showed me every filter and spark plug he took out and replaced. Very trustworthy guy. I'm new to Austin, and I've been looking for a good reliable place to take my new car. This place and team have won me over. All the guys I came in contact with here were very nice and helpful. I highly recommend this location! read more

Employee called me a "fucking moron" upon arrival. I stopped by the Anderson Jiffy Lube today because Spicewood Springs was busy. When I pulled up there were three guys standing around, so not busy at the moment. I was friendly and asked for an oil change and inspection. The guy stared at me like I was an idiot and then walked off without saying anything. The other guy started motioning me forward and pointed to the left because I wasn't quite straight. As I was sitting up and leaning over to correct my angle he gave me the signal to stop and then asked me to back up. I started to back up and he yelled it again with frustration for some reason. Then he called me a "fucking moron." I immediately left. No wonder this place isn't busy. Go somewhere else! read more

Update from the 1 star review: The district manager came out within an hour or so and personally replaced my blinker switch. The only reason I can't give more stars is because of the way I was completely lied to and disrespected by the other staff. Came to get my inspection, left with my blinker switch replaced but no inspection.. Maybe next time? Bizarre experience. These people broke my blinker switch and denied it immediately. 2 managers on duty. No one doing a thing or even seem concerned that my blinker is broken. Inspector said, "it's a Ford!" Cussing and everything else. Literally like he was going to fight me. Managers walking around like nothing is going on. Is this the twilight zone?? read more

Jiffy Lube - Oil Change Stations Near Me - Austin, Texas

Spencer, one of the managers at the Anderson location, not only changed the oil and replaced the headlight, he reset the automatic oil warning light. The price was affordable and they accepted the online coupon discount. All the employees are professional, easy to communicate with, and friendly. read more

I am a widow and get very afraid of mechanics, because I have been taken before... But I cant say enough about Jiffy Lube W Anderson lane! The service here is exceptional. This is truly the BEST Jiffy Lube in Austin! They never seem to AMAZE me. I had an issue with another JF. Came to Scott at Anderson Lane ( although very busy) said dont you worry we will take care of you. And Boy they did! Michael the General Manager listened to my issue and immediately helped me. Michael, Scott and David identify problems and took care of them. They want me to come back in 2 weeks to make sure problem is all is well. They care and listen and know what customer service means. I will NEVER go to another store. I moved but will drive to this store only...The W. Anderson store has always taken care of me. Congratulations for a great job and for caring ! read more