After 20 years of business at Jiffy Lube I am heartbroken to find a new shop. I took my car (which had never leaked oil) in for a routine oil change and the next day had a 3' x 3' puddle of oil in my driveway. I drove it in the next day to the closest Jiffy Lube and they took a look and said that it looked like my oil pan had been cracked when tightening the cap. I had got the oil change done at a different location, so they wrote a report stating what happened and told me to bring it in the next day to the original Jiffy Lube. I brought it in & they refused to admit they did it. I asked for the district managers phone number and they have me the wrong number. When I called back they told me he (the DM) was there looking at my car and agreed that this was an old crack. I asked to speak to him and they "put him on the phone." There was no rust, oil build up, anything. After calling a different Jiffy Lube and getting the right number, the DM said he had never looked at my car or spoke to me. We have been fighting this for 2.5 weeks through every contact we can get & despite the written proof from another Jiffy Lube, the lying of the store manager and the picture of the brand new crack. They refuse to take responsibility. Good Bye Jiffy Lube. I hope a $600 oil pan is worth losing a 20 year customer. read more

Jiffy Lube - Report from Jiffy Lube saying it was cracked at store #1335 - Oil Change Stations Near Me - Austin, Texas

See all

Oil change, wiper blades & inspection all while I waited in my car. Very good experience.

I am a widow and get very afraid of mechanics, because I have been taken before... But I cant say enough about Jiffy Lube W Anderson lane! The service here is exceptional. This is truly the BEST Jiffy Lube in Austin! They never seem to AMAZE me. I had an issue with another JF. Came to Scott at Anderson Lane ( although very busy) said dont you worry we will take care of you. And Boy they did! Michael the General Manager listened to my issue and immediately helped me. Michael, Scott and David identify problems and took care of them. They want me to come back in 2 weeks to make sure problem is all is well. They care and listen and know what customer service means. I will NEVER go to another store. I moved but will drive to this store only...The W. Anderson store has always taken care of me. Congratulations for a great job and for caring ! read more

i usually never write reviews. and i thought i should be quiet about it but i can't be quiet about it anymore. but this need to change. i went in to get a oil change to find some older gentleman. i couldn't see him name properly but i think it was like alan or albert? but none the less. he treats his employees like shit. yelling at them degrading them. tell them very loudly "shut the fuck up" and i can see how stress and hurt all the employees are when he yells at them. even managers. i can tell they are all try so hard. please get a new manager. he shouldn't be working anywhere if he going to treat his employees like that. i will not be coming back until i see a change in this. FIRE HIM. and for 130 bucks for a oil change is highway robbery. read more

This was my best experience I have had at a Jiffy Lube.I had my oil changed and had my air filter replaced. There was a AMAZING worker named Patrick. I can honestly say he was very informative as let me know what I needed for my car and what I didn't. I never felt like he was trying to over charge or get me or get me to invest into unnecessary things. Thank you Patrick for the amazing service. read more

Jiffy Lube - Oil Change Stations Near Me - Austin, Texas

This place is not Jiffy. Came in for an oil and filter change and it has taken over an hour!! Only one car in front of me. I could have drilled for oil, found it, refined it, and replaced my own oil in less time. The technicians need to quit jaw jacking and get to work. read more

frusfrustration and disrespect are the 2 words for the manager at this location! I pulled up, waited 5 minutes while he was on a call, he would not make eye contact or acknowledge me, 2 more cars pull behind me, 2 other guys are working on 1 vehicle. he gets off phone glances and walks away sending over a young guy. i explained I needed an inspection he says he has to chec if he's available. speaks to same "manager" comes back and says no, he's at lunch. it is 10:30 in the morning! I pull around and go in only to find out the "manage" is the only one who can do it, after leaving me sitting there he has no interest in doing his job. Rude! read more

I usually got to a different place to get my oil change near my office but today I happen to be near this location. I think I waited 5 minutes to get my car in the bay. Turns out they have great customer service, got in & out fast and reasonable price. read more

I agree with another reviewer who said they never thought they would be reviewing a Jiffy Lube, but here I am too. I spent a decent amount of my day at this location yesterday getting my and my husband's car inspected (there was a fairly long wait time, and I also brought the wrong insurance card on my first trip) and the service was friendly. The five stars are really for the state inspector who helped me out by giving me a heads up that my car would fail because my windshield tinting was too long, so he spared me the extra wait and hassle of actually failing me and told me how I could fix it and come back for a full inspection. I just moved here from NC, so I figured there would be some odd state-specific qualifications my car might not meet, and the inspector was so friendly and helpful in telling me what to fix. Thanks again! read more

This is the absolute worst Jiffy Lube on the planet! I just took my suv there for a simple oil change and within 24 hours my vehicle was broken down on the side of the road because there was so much oil all over the engine it was shocking! My car looked like it was about to explode into flames there was so much smoke consuming the entire suv!! read more

Great and friendly customer service and quick with completing oil changes and inspections.

Just moved to a new state and I don't know much about cars, these guys were amazing. I had a coupon for the oil change and they also did an engine flush. But besides the amazing service they explained everything to me and didn't treat me like I was taking up their time. Will def get other stuff done there!! read more

Great experience today getting my car taken care of. David was awesome. So friendly and explained everything to me that was needed/done. Highly recommend coming to Anderson on location just because the service was great! read more

David Bailey at Jiffy Lube is the best! This young man and manager of the location is one of the most thorough, and thoughtful persons I've ever dealt with. He went over and above what I've experienced with automotive service groups, dealerships, and repair shops to resolve an issue that he was not responsible for creating. We've been going here for years and absolutely love the service we receive at this location. read more

Excellent jiffy lube! Yeah they have had problems over the years, but you have to hand it to them, they keep trying to get it right. I've used this facility since 1998. On average I've had to maintain 4-6 vehicles maintenance and I rely on them helping me keep track. With that many vehicles it's important to not change oil before it is due, that is a waste of money. Yesterday I went in to change oil in a car before a trip. After waiting in line for 15-20 minutes, it was my turn. I was told that I didn't need an oil change yet. There was still 3,000 miles use age left on the current flush. They could have just changed my oil and taken my money but they didn't. I left happy. Long story short, my spouse hates having the stickers on the windshield and always removes them. So I lose track. I thank them for their honesty and will continue to use this shop! read more

Went for an oil change and they screwed it up, so my car has been leaking oil. Went elsewhere for my most recent oil change and they noticed this issue. Had to get my oil panel changed out, don't go to this location! read more

super quick service. In and out. Highly recommend these guys over the spicewood location

They tried to tell me that they didn't have a synthetic blend, but I could see the container of it right next to my car. They wanted to charge me over $115 for an oil change which is ridiculous. I don't usually go to this Jiffy Lube, but the system was down at the Jiffy Lube I usually go to (on Guadeloupe). I told them I usually pay $69 dollars for an oil change. I had a coupon for $20, but they said they could only take $15 which makes no sense since it's a valid coupon. Overall, I would not go here. The customer service was not good and they lied about what kind of oil I needed in an effort to over charge. read more

Jiffy Lube, you just got yourself a loyal customer! I had an appointment at another auto shop near by (rhymes with wirestone..) and this is the third time I've showed up and was told they overbooked and I needed to come back in a few days or leave my truck over night. Thankful I called Jiffy Lube. They got me in quickly, fixed the issue efficiently, and for a fraction of the price of "Wire Stone". David couldn't have been more friendly. As a woman, I have felt uneasy in auto shops before, here I felt welcomed. I will only being going to Jiffy Lube from here on out. Don't think twice, go to Jiffy Lube! read more

Always efficient, timely and friendly service. Have been a customer at this location for 11 years now, and am grateful for their service.

Quick. Friendly. Hassle-free. This is my go-to oil change location, and they consistently deliver.

Came to get a conventional oil change and Bryan was a great help and super nice. I love coming to this jiffy lube because they got a great team who is always friendly. Will come back!! read more

Very fast, easy. David was very friendly. Thankful for so many in the area and always being available.

Easy going, friendly, knowledgeable, neighborhood Jiffy Lube You can always see if there's a line or not. The people working there tend to be awesome. A couple times they've helped me out, just putting air in my tires. I've been going there for most of my oil changes for years now. They definitely extended the life of my last car after I got a bad oil change somewhere else. I've been coming back to this Jiffy Lube ever since. The location is good if you want to step away for a bit while they work too. They're right between a Chase Bank and a Whataburger, and there's a CVS just across Anderson. And if there's something they can't do, they let you know right away. I always know my car is in good hands here. read more

very pleased with the service speed and staff of this location. My favorite jiffy lube I found in Austin.

We've had not-great service here before, but it looks like things have changed. Angela Rae in the lead with her team Darren and Robert are killing it. Thanks! (Best vacuuming ever.) read more

I usually come here and the service is great but this time around the crew seemed kinda rude, I pulled up and asked about pricing for an oil change and the guy said "starts at 40 goes up to 108 if u want something cheaper go down the street. " then they didn't have the oil my car asked for so I had to upgrade to the higher priced synthetic not a problem by any means but they really acted like I couldn't afford they're services. The service was done quick but they didn't check the air pressure in my tires even tho they said they did. read more

Jiffy Lube - Oil Change Stations Near Me - Austin, Texas

Spencer and David were amazing, I can't say enough good things about the whole staff here. They discovered an additional issue when changing my spark plugs and had the parts brought over same day and fixed everything. Quick service, kept me updated on the issues, overall fantastic service. read more

Dishonest Service. My daughter got an inspection and oil change at this Jiffy Lube location in early March 2019. She has a 2010 Honda Civic. After the service they did not bother to tell her that they had stripped the threads on the oil drain plug and installed a rubber gasket toggle bolt to try and fix the damage done. Three week later I had to take her car in for service because the low oil light came on, also the check engine light, and the engine was running rough. The engine was out of oil and a rocker arm actuator had seized. This shop replaced the oil pan, which was required to fix the stripped drain plug, and got the car running again. On the shop ticket they wrote "Another shop 'rigged' some sort of oil pan drain plug to try and fix the damage done to the oil pan during an oil change. This is not at all a normal or industry standard fix for this type of issue. Oil was leaking heavily." The damage done from their $70 signature service cost me $750 including parts and labor to fix it. Not doing the right thing, or at least notifying us of the damage, nearly ruined the engine. read more

Jiffy Lube - Not an oil pan drain plug. - Oil Change Stations Near Me - Austin, Texas

David B., Bryan and the crew were very helpful, knowledgeable, and thorough!!! They always give the BEST customer service!!

I was recommended a transmissions flush for my Honda Accord by the manager on duty, Alfred D., and without thinking much, because I trusted their computer system and 'expertise', I accepted. This concerns me because on your website you say that you recommend services based on the owners manual, and I trust your service because of the expertise pledge on the back of the receipt. Though in the Honda owners site in the lube section it says: "Transmission Flushing -- If a vehicle is properly maintained, there is absolutely no benefit to flushing the transmission as a maintenance procedure. Use of additives, solvents, cleansers, or conditioners as part of a flush, or as a system enhancer, are not recommended or warranted by Honda, as they may adversely affect transmission durability, performance, and shift quality." http://m.owners.honda.com/faqs/general That is pretty predatory to be recommending a service like this at all. Alfred, of course, was totally unaware of this recommendation from Honda. Even after I read the quote from the website to him, he used the term flush to describe the service and that is pretty messed up and scary. At the bare minimum, I'd like to get some sort of assurance that this will not happen to more unknowing car owners, and it would be cool if you could refund me and the cost of getting my transmission cleaned by the Honda dealership. Please let me know if you can rectify this situation Heartland Automotive! The staff was courteous and got me out of there fast, and I have no reason to believe my oil change wasn't 10/10. But that's super messed up to suggest stuff like that. read more

Did you know that a "Jiffy" is what they call a condom in England? So I picked up my British friend Jamie from the airport... his first time in the states. And on the way to my house we passed the oil change place. Jamie: "Hmmm..." Me: "What" Jaime: "Soooo.... what service do they provide at 'Jiffy Lube?'" Ok, so really it was his wife Sally who picked him up... but I thought the story was better in first person. If you agree, feel free to hit the "useful" button below. Oh, and add me as a favorite. read more

For a while I took my vehicle here to get oil changes because they gave you a discount for bringing your car in early - I think before 10am. I got up early one Sunday morning just to beat the time. The JL guy would not give me the discount and he claimed they never did. I have never been back. And I don't care how many times you have to walk up and down Anderson Lane with a silly cardboard sign to try and get back all the customers you piss off ... this one ain't coming back. read more

Came here a couple of days ago, needing an oil change for a couple of weeks. I had gone to a Jiffy Lube that was nearby for the last time and I was sort of put off by the guy trying to sell me things that I didn't need. I am the only person there and the guys working there are super sweet. They greeted me with a smile, opened the door for me, offered me coffee, and kept me updated on the status of my car. They didn't try to sell me anything, and replaced the cabin filter for me that I had purchased at Auto Zone. They were nice and quick and with the special for the day the price was reasonable. The oil change includes them washing all the bird poop off my windshield and toping off all my fluids. I feel like I def got my moneys worth going there when they are running the $10 off special. I will be coming back to this location for sure. read more

Slow. Like molASSES. Three guys couldn't figure out the register, had to call in the manager who took his time from one of the bays. meanwhile people are stacked three deep to pay. Brutal service. Took 40 minutes to get my oil changed and when I pulled in, mine was the only vehicle in the place. Will find another spot for oil changes for certain. read more

This location absolutely goes out of their way to provide the best customer service and experience. Well versed and well trained. Even when there are new members on their team, you can tell they work in a collaborative way keeping the service efficient and personable. I would recommend this location to anyone. read more

Is it really "Jiffy"? Sometimes. I drive a fleet car and am supposed to get an oil change every 7000 miles...yep, 7000. The guys at JL keep wanting to convince me that I should get it done every 3000 miles. The problem is, my company won't pay for it. So I figure the whole 3000 mile oil-change is a scam. Not Jiffy's fault. read more

Today I went to this Jiffy Lube to do my car inspection and get an oil change. And I received the kind of service that makes me never want to go there again, even if it is 5 minutes from my apartment. First: When they gave a quote for the oil change and for new wiper blades (which it turned out I needed), they did not include the price of the inspection, even though I had told them up front I needed to get an inspection. So my total was magically $38 more than expected. Second: The technician called my car a "piece of crap" while I was in earshot. I know I drive a 14-year-old car with a paint job that is dying from Texas sun, a bum air conditioner, and no power anything. I'm not stupid, and if I had the money for something nicer, I would get something nicer. But I don't. And honestly, my car may be low-tech and old, but it runs great and it gets me where I need to go. So if you talk shit about my vehicle when I can hear you, you're not getting my business again. read more

I emailed corporate about this issue and no response. Now my vehicle is having issues that could be from their failure to replace the air filter. read more

This should probably be a 2 1/2 star review, but Yelp disappoints me with not having the half star option. Why 2 1/2? Because this would smack between 0 stars (also not an option) and 5. This is a purely mediocre place to get minor maintenance done for your car. I stopped off here today to get a state inspection (I had a coupon for a discount, amazingly enough) and an oil change. The staff was exceptionally friendly. That counts for a ton. However, here are the negatives. Number 1 -- the constant upselling of crap that you don't need for your car. Even if I did need such fluid changes and suctioning, I doubt I'd have it done at Jiffy Lube. Number 2 -- My car was brought right into a bay, but an inspection, oil change, and air filter change took almost 55 minutes. That's not very "jiffy" in my book. Maybe "Post Office Lube" would be a better name for this place's speed. read more