Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

Always very accommodating. I take all of my cars there because we are a family of all women and…read moreknow nothing about cars. They keep our cars in good shape and I have never over paid for anything. They are polite and helpful. I trust them to do all of my auto work

I brought my car in on 8/18 to check the brakes and the rattling exhaust. They fixed the brakes and…read moretold me to come back sometime for the welder to fix 2 small spots that need to be welded on the heat shield. Lillian the manager said to just show up and it would be taken care of. About a week later, I decided to call ahead of time rather than just show up, and Lillian told me to wait until the following week because the welder was on vacation. I waited until today 9/23 to call back to make an appointment and the manager on told me to just come down, that it would take 45 minutes. I sent my 17 year old son and he called me when they were done saying it was going to be $418! For 45 minutes of work! That Lillian had led me to believe was free, after my car spent the entire day there back in August! I am furious. Edit: Spoke with the Vice President on 9/24 and he took care of it. I will be a returning customer. Thank you!

Absolute scam. Bought a Groupon for an oil change. The Groupon says 'all oil changes include 5…read morequarts of full synthetic oil'. When I went to get my oil changed I was told I chose the wrong package, should've bought the $62 one; should be no big deal (even tho the description says full synthetic is included) why not just apply what I've already paid and I can pay the difference? Except now it's being applied to a full price change, so the difference is $85. So instead of a $30 oil change or a $62 oil change, it's $120. Can't even get the Groupon refunded, absolute garbage. I'll eat the $30 before I give this scam company another cent.

Great integrity let you know exactly what they're gonna do and how much is going to cost they work…read morewith you. Family business my first time going to them they got me in immediately, and I have to say my car has never performed better..

Do not be fooled by all the good reviews you see on here! These people are rip off artists! I took…read moremy car there for one simple oil change and ended up shopping for a engine. The mechanics are skilled in sabotaging cars and charging you 4 or 5 hours labor for jobs they finished in under 45 minutes. The funny thing is that I was informed that the mechanics are all illegals! So if you decide to take your car, truck or SUV there then you deserve to be RIPPED OFF!!! The only thing that could maybe improve this place is to bring back Tom jr because Tom sr is nothing but a crook!!!

Regional Manager Dominic Torlish is incompetent Valvoline…read moreneeds to fire Dominic Torlish. I see someone else complained about him, and about exactly the same thing. Wow I came here to give a review for my bad experience and come to find so many others were dealing with exactly the same problem as me. These people have zero experience. This is a beginners mechanic stop they barely know the basics. They caused a leak in my car whold not following instructions and mishandling my oil pan plug and no one wanted to take responsi . It's like they deal with it in a local level and actually refused to my face when I requested to speak to someone higher up in the Valvoline chain they just completely blatantly deny you and immediately close your case without even hearing you out. The regional manager, Dominic Torlish did not even allow me to plead my case to him I never spoke with the man he only heard the local managers side of the story who is responsible for causing the leak. This is very much conflict of interest because if it's dealt with at a local level and you cannot plead your case to anyone higher up in the Valvoline chain why would local managers admit they are at fault if they never have to answer to anyone higher up. Do yourself a favor go to a real mechanic these people are snakes. Fire Dominic Torlish!

A+ customer service that had me in and out less than 15 minutes. Solid crew holding this Valvoline…read morelocation down. Will be back indefinitely.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

Awesome people, great experience. Mike got me taken care of quickly and he was just cool to chat…read morewith. Answered all my questions etc. I just love how clean the shop and waiting area is, that's rare. I'd recommend them to anyone!

We've been going to Torello for several years. They're awesome. They stick to their estimates,…read morecommunicate well and are nice! These days, businesses that treat their customers well can be hard to find. Torello stands out when it comes to customer service.

Gary, at Chuck's garage has taken great care of me. I've had my car in several times for services…read morethat were necessary and they got to it in a timely manner, and I thought that their pricing was very fair.

been taking my truck here for years, never had a problem quick and quality work, my father also…read morecomes here for his car

Came back for an oil change and because my car was louder than normal at high speeds. The earliest…read moreappointment was 5 days after I called. I dropped my car off at 8 AM. By 1:30 they had diagnosed the issue and let me know what the cost would be and let me know the car should be ready for pick up by the end of the day. I gave them the go ahead, and at 3:30 my car was ready! I got there right at closing due to traffic, and luckily caught everyone as they were heading out. They let me know in the future to just give them a call if I'm running a few minute late so I don't waste a trip over there. But I got everything paid for, and drove off my car, as good as new! Will definitely be back next time I need a routine service or something else more pressing checked out!

Great group of mechanics/office personnel. Love this business, always very kind, helpful and a…read morewhole lot of fun to be around (comical). Would recommend them whole heartedly