Damaged my vehicle and would not take responsibility! The corporate office defaults to the local…read morestore. The local store gives you the runaround and refuses to do anything to help. Essentially they will tell you to litigate the matter in court. Long story short they did not secure the splash guard under my vehicle or tighten the bolts and one of the bolts blew out my tire and splash guard came down and got damage as it dragged across the ground. I recommend going elsewhere.

Waiting 30 minutes and there are four cars ahead of me. No movement. No cars went into the bays…read more None left. So much for quick oil change. Stop looking out the door at the line of cars waiting. Do your jobs

Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

Always very accommodating. I take all of my cars there because we are a family of all women and…read moreknow nothing about cars. They keep our cars in good shape and I have never over paid for anything. They are polite and helpful. I trust them to do all of my auto work

Great integrity let you know exactly what they're gonna do and how much is going to cost they work…read morewith you. Family business my first time going to them they got me in immediately, and I have to say my car has never performed better..

Do not be fooled by all the good reviews you see on here! These people are rip off artists! I took…read moremy car there for one simple oil change and ended up shopping for a engine. The mechanics are skilled in sabotaging cars and charging you 4 or 5 hours labor for jobs they finished in under 45 minutes. The funny thing is that I was informed that the mechanics are all illegals! So if you decide to take your car, truck or SUV there then you deserve to be RIPPED OFF!!! The only thing that could maybe improve this place is to bring back Tom jr because Tom sr is nothing but a crook!!!

I brought my vehicle in specifically to address an electrical short affecting the air conditioning…read moresystem. I clearly explained the issue upfront, yet the shop proceeded with unrelated repairs that had nothing to do with the electrical system. Despite being contacted twice and assured that the problem had been resolved, the original issue remained completely unfixed when I picked up my vehicle. To make matters worse, I was told I needed a brand-new starter, when in fact the only issue was a missing bolt -- a basic oversight that raises serious questions about their diagnostic process and integrity. This experience strongly suggests either a lack of technical competence or intentional upselling of unnecessary repairs. I would caution others against trusting this establishment, and believe it warrants further investigation for questionable and potentially unethical business practices.

These guys are really honest. We were driving home from Rhode Island to Maryland when we hit…read moresomething on 95 and we heard a horrible metal on metal grinding sound. AAA recommended this Midas. We called and they promised to get us in today as they knew we were far from home. Once we got the car there, they were able to look at it and determined that just a backing plate got pushed out of place. Fixed it and we were on our way in 15 minutes. No charge. I'm positive most other garages would have charged us for something completely unnecessary. Like I said, these guys are honest. I don't live in CT so likely won't be back but if you live nearby, I'd give them a chance.

I stopped into Palumbo's last week looking for some help with finding an AirTag I thought was put…read morein my car. Jerrell was kind enough to help me that same day a few hours later with no questions asked. I had never stepped foot in their establishment prior. He put my car on the lift to look for a device, he was not able to find anything but told me to come back anytime if I had any additional information. This type of kindness really went a long way for me. I won't hesitate to bring my car there for service because of the way he went out of his way for me and didn't have to. He didn't charge me a dime! I highly recommend Palumbo's if you are looking for a business that genuinely cares. Can't say enough great things about them!

Not the best experience here. I inquired about service on my diesel truck. The woman at the…read moreservice desk was rude and didn't like the fact that my mechanic friend and I had an idea of what the issue could possibly be. I understand they have to do their own diagnosis, but they could've been much nicer with how they handled what we thought it was. I felt very uncomfortable and didn't like how I was treated. I asked to speak to the mechanic and they wouldn't speak to me.

I brought my car in on 8/18 to check the brakes and the rattling exhaust. They fixed the brakes and…read moretold me to come back sometime for the welder to fix 2 small spots that need to be welded on the heat shield. Lillian the manager said to just show up and it would be taken care of. About a week later, I decided to call ahead of time rather than just show up, and Lillian told me to wait until the following week because the welder was on vacation. I waited until today 9/23 to call back to make an appointment and the manager on told me to just come down, that it would take 45 minutes. I sent my 17 year old son and he called me when they were done saying it was going to be $418! For 45 minutes of work! That Lillian had led me to believe was free, after my car spent the entire day there back in August! I am furious. Edit: Spoke with the Vice President on 9/24 and he took care of it. I will be a returning customer. Thank you!

Absolute scam. Bought a Groupon for an oil change. The Groupon says 'all oil changes include 5…read morequarts of full synthetic oil'. When I went to get my oil changed I was told I chose the wrong package, should've bought the $62 one; should be no big deal (even tho the description says full synthetic is included) why not just apply what I've already paid and I can pay the difference? Except now it's being applied to a full price change, so the difference is $85. So instead of a $30 oil change or a $62 oil change, it's $120. Can't even get the Groupon refunded, absolute garbage. I'll eat the $30 before I give this scam company another cent.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

Came here for my emissions test. No appointment needed, $20 cash only (they have an ATM on the…read morepremises). On Friday afternoon within one hour of closing time, the parking lot is huge and easy to park in. The waiting room is incredibly spacious and nice. I gave them my car key, waited a bit (there were some people in front of me) and then soon I was good to go! Got my report, paid, and left. Really convenient location for me, nice and efficient staff, will be back for my needs!

Great group of mechanics/office personnel. Love this business, always very kind, helpful and a…read morewhole lot of fun to be around (comical). Would recommend them whole heartedly