I was amazed at how easy the oil change process was at Valvoline on 116th St, in Fishers! After…read moregoing to the dealer for many years, this was a streamlined quick experience. You stay in the car. They offer other services beyond just oil change and those are also performed while you're in your car! Prices are reasonable even without a coupon.

In recent years, it seems like the Indianapolis oil change market has really grown. Jiffy Lube used…read moreto be the dominant player here, however, it seems like there are so many other options now. I have to admit I've really become a fan of the Valvoline Instant Oil Change national chain. First off, as a wheelchair user I love not having to exit my car - while there are others who offer this option, it makes the process just so much easier for me that I'm hard-pressed to find a reason to go anywhere requiring me to leave the car. Valvoline typically has 2-3 bays. This location has three. All three were active today when I visited. Employees are friendly, courteous, efficient, and I've yet to have a truly bad experience (I will admit the Glendale/Keystone location occasionally falls a bit short). While oil change is in its name, Valvoline does more including air conditioning, air filters, battery replacement, differential service, light bulb replacement, radiator service, serpentine belt replacement, tire rotation, transmission service, fuel system cleaning, wiper blades, and electric vehicle service. They also offer fleet service. I do not have a fleet of vehicles. I would acknowledge this isn't the least expensive option in town, however, they almost always have coupons available. If you go to the website from the Yelp page, you'll see coupons. As I pulled in, I was quickly acknowledged. I was pulled into the third bay and given a time estimate that ended up being accurate. Yes, you do tend to get the list of recommendations (I'm not fond of this approach, but it's standard). Overall, I've found Valvoline to be the most reliable option in Central Indiana. I also find them to be consistent across locations. At this point, I tend to consider Valvoline my "go to" option. If one's around, that's where I go. This was another positive experience in my first visit to this location.

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

If I could give a 0, I would. HORRIBLE and unprofessional staff. The front desk lady was constantly…read morescreaming at other employees and had a horrible attitude. Once I left the facility my car started acting weird, my check engine light and my auto LSD light came on. I ended up stopping at Jiffy Lube and they noticed something was not plugged back in. They told me they had no clue why they would even touch that and that could've been a lot of damage to my engine if I would've driven further. They also quoted me higher price ($80) on my oil change when I had a coupon that stated it would only be $59. This facility needs to work on getting more professional workers.

Made 9a appointment for oil change and to see why my tire pressure monitoring system wasn't…read moreworking. Between then and 2p the NEXT day, I had called 6 times for updates because I was told someone would call me back each time but they never did. Front desk person, Kristen, alternated between "only being there 5 days" to "being an area manager" as it suited her. I went to check out after they'd had my car for 29 hours and she says, "hmmm, I can't tell if anyone did the oil change, let me get someone the check." Seriously? Declined having them fix my pressure system if an oil change was this difficult for the shop to coordinate. Tried to pay with points and they didn't know how to do it which tied me up at the end when I just wanted my keys and to leave. Took nearly 20 minutes to checkout and go. Was given the wrong key at first when leaving until they could find mine again. Was told management had a death in the family. While I empathize, is the shop not trained and staffed to handle a gap? I could see slow service, but I received slow and bad service. Stay away!

I don't know why we continue to have problems with our tire stems, and the tire pressure monitoring…read moresystem that we have installed to be able to watch the tires while we're driving the RV, but it seems we have bad luck with the stems breaking. This time it was when we went through a car wash, go figure. Anyway, we called and they said to bring it on over and we had to wait about an hour before they had time to fix it, but they fixed it fairly quickly after that. The total was less than $20, so I am one happy camper at the moment that they were able to fix this and do so affordably as it has cost us much more other places we've had these replaced. This is a super busy location. They do have a small rating room for five or six people, including a TV to keep you busy if you don't have a phone. There is a coffee pot and water as well while you wait. They did have a battery on the counter with charging cables, but it didn't appear to work and I honestly didn't feel like bothering anybody about it. Bathroom was clean as well.

Went in because I heard a noise, ended up needing my power steering pump and hose replaced. This is…read moresomething that my warranty through Endurance covers (I have Secure Plus). In spite of the fact that I took my car in early Friday morning, no call was made to Endurance on Friday, because staff continually insisted that Endurance would not cover the repair. After calling Endurance to confirm that the repair would be covered, staff finally agreed to make the call the get the repair authorized, but only after it was too late to make the call on Friday. Endurance customer service is not open on weekends, so the call was delayed until Monday. I did not get my car back until Tuesday morning, and in spite of the delay and inconvenience to myself and my family, no apology was offered. In general my experience with this Firestone has been you're in good hands if the manager is taking care of you directly, but otherwise service is poor.

The best Tech and customer service at a car repair shop ever!!! Don't let all the cars outside fool…read moreyou, most are waiting to be picked up. I went at the right time and got in and out in 30 minutes with awesome work done to my SUV, and at a fair price. I hope I don't need to come back soon but I will be back if I need anything because you guys are great!

We went here for a hole in our muffler pipe. They were recommended by our mechanic who was full at…read morethe time. They were quick, and affordable. Showed us exactly what the issue was and talked us through the process. We were in and out in an hour!

These people promise many things when it comes to fixing vehicles but did not and cannot follow…read morethrough on these promises. They had my car for 5 days and repaired one thing. Unfortunately it was the car repair experience I've had in a very long time.

Nope, not here. I have been going to this store for years to get my tires. Had some bumps but…read moremostly let them go. Last week I scheduled to get tires on my sons car. Two days in advance 9am appt. My son arrived and not only did they not have the tires they didn't have a technician available to do the work. It was OBVIOUS nobody looked at the work order until my son walked up to the counter so completely unprepared to do the work. I am done. I will never go back to this location for tires.

This is my continuation from my last great experience at this location. I know the importance of…read moretires for your car. They are the only part of your car that touches the ground. Sometimes I am unsure when it comes to tire warranties but the tire warranty that came with my tires did exactly what they said it would do. It took care of my road hazard repair and it also covers rotation and balancing. I don't have an appointment but Jamal took care of me and provided EXCELLENT customer service. He even kept me informed while I was waiting and checked on me a few times. Other customers were also singing his praises back and forth which made me feel comfortable immediately. THANK YOU JAMAL & thank you Tire Discounters!!

Have been a Tire Discounters customer for a dozen plus years and a number of cars. Have had great…read moreservice with only a few hiccups over the years, but that is expected. Most of my work has been done at the Michigan Road store. THEN after very recently being circle jerked around by Brandon and Jerry at the Michigan Road location, I decided to look for a second but HONEST opinion. I read some yelp reviews and decided to drive 20 miles to the TD Noblesville location. Folks, these people are game changers! Spent a great deal of time with Jamie and Bobby, who are FANTASTIC. Not only do they have an unbelievable wealth of knowledge, and the patience to break their explanations in "bite sized pieces" for someone like me, they found a great resolution. Well worth driving 20 miles to these guys instead of 5 to the other!

Their name is accurate! Respectfully explained priorities for safety and maintenance repairs , as…read morewell as what did not need to be done. Prices much better than dealership. I will keep going back! They were also consistent with great service with my son's car. Sending my other son to them for a service estimate, also. Very pleased!

Well first they could improve their pricing and service. Came in and was automatically turned down…read moredue to lack of availability to perform work in an efficient manner. I thought about the wait but decided to ask about the price for a transmission swap. 8,000 dollars and refused to allow me to purchase a refurbished one from outsourcing. I called him out on it. 8,000 I could buy a used car for that price. It was clear as day he either didn't want to do it or was trying to straight bend me over. I don't recommend f this is his business practices. People deserve better treatment.