Very clean facilities, not that it matters as you do not have to get out of the car. The guys are…read morepolite, quick in and out.

The service at Valvoline is always excellent. They make sure the work is done right every time and…read morecarry themselves professionally. That's why I prefer Valvoline over other instant oil change places the team is always respectful and reliable.

The mechanics at Speedee are fantastic - they are honest, able to explain car problems to me in a…read moreway that makes sense, and consistently do fantastic work.They clearly know cars of all makes and models, and have consistently solved all my car problems. And props to them for answering my questions in easy-to-understand-but-not-condescending ways. I highly recommend taking your car here for any and all problems!

They forgot to reattach the skid plate. Few minutes down the road, I had to turn around because of…read morethe sound and drive very slowly bk so nothing would catch and damage my car. They didn't go over my options like they normally do before starting. When the guy came into the office for my key, he acted annoyed and had me walk over when I had something in my arms that didn't want to break. He could have walked over to me. He didn't seem to care to be there and walking around slolwy. None of them were wearing the uniform. This is the 2nd time I have had a skidplate issue a few years back. Someone reattached it with a zip tie. The 1st time I went in 2012 when my car was new, they replaced my chrome tire caps with the gray plastic ones. There weren't a lot of ppl, and there were 4 guys working.

I've never had a worse customer service experience in my life. I bring my car in for a simple oil…read morechange and get it back with the brake line cut. Could not drive it and they tried to send me to the other jiffy lube or place next door to them. They took no accountability and said it was like that when they got it. Explain to me how I've been driving the car for 2+ years and just got my brakes replaced and checked 6 months ago. These people are crooks and have no fear of God if they're willing to do this to innocent people. The Lord knows the truth and there will be consequences.

Not a good experience. A racially motivated insinuation was made to me by the manager. "What's…read morewrong with you people " he said. He was rude, short, and has no place in customer service. I asked him about the bill because it was higher than I thought. A $115.00 oil change with a $10.00 coupon came to $126.00. He said we have to put a new filter in too. Like I didn't know that? I will never go there again. And if the owner has any sense at all he needs to fire him asap.

In and out in less then 30 minutes! Look on website before going as they usually have coupons there!read more

Can an oil change, change your life? Probably not but this was one of the best experiences I've had…read moregetting my oil changed, hands down. The team was efficient and knowledgeable. But what I really appreciated about the service was the three people who completed the work who were incredibly kind and dedicated to their jobs and providing good service. As an introvert who usually hates talking to people, I was absolutely delighted by these three auto experts. they appeared to truly enjoy their jobs and each other. If folks from management read these you should know that the team on the morning shift of August 23 is a huge asset to your company.

This was a 10/10. First, you are greeted with a water bottle and explanation of how the order of…read moreoil changes will occur since there are 2 bays so it can be confusing. Second, you don't get out of car and are actively informed through the entire process and they call out checks and double check everything. Third, the young men working that day were friendly, explained things and absolutely professional. It was so easy and pleasant that I am actually from Pennsylvania and I usually use Jiffy Lube but plan to drive the extra 20 minutes and try the Take 5 neared me.

I went the 1st day to get my brakes done ...after he looked ha said they were fine for awhile…read morelonger so sent me home spending nothing. I came back to have another issue looked into and it's a bit more challenging than anticipated but I thrilled that I now know what is wrong and how to go about the repair. Often information for the right price is priceless. Outstanding service from friendly, efficient , well trained staff. I'd recommend THIS Meineke to everyone but it seems everyone already knows. So get there very early it's first come first served.

Went to this place for an oil change and this is what i got, they put the wrong filter on it and…read morenow it leaked all over my brand new driveway. Was not able to tell first because was rainning the last few days but then my truck started to make knocking noices and dashboard was showing the oil symbol. Had to take a day off to fix it my self and now they dont want to be responsible for nothing. BE AWARE OF THESE PEOPLE DONT TAKE YOUR VEHICLE THERE THEY ARE INCOMPENTE

Synthetic oil change at $79. I specifically asked about the price when I made the appointment, and…read morenobody mentioned that the actual bill would be $100 At checkout, I'm told the extra charge is for a filter and a $20 service fee. Excuse me? If the advertised price is $79 is basically just the oil change and everything else gets tacked on afterward, SAY THAT UP FRONT. Don't advertise an oil change for $79 and then surprise customers with additional charges at checkout. If the real price is $100, advertise $100. It's that simple. And to make it worse, they didn't reset the oil-change warning light, didn't put a mileage sticker on the windshield, and didn't tell me whether anything else on the car needed attention. So what exactly was I paying extra for? I'm not upset that a filter costs money. I'm upset about surprise charges and poor communication. If there are additional fees, disclose them when the customer asks for the price--not when they're standing at the register with no choice but to pay. Next time, just advertise the actual price instead of baiting customers with $79 and adding charges at checkout. No one likes surprise fees, and it's not a complicated concept: state the damn price up front.

Nick was down a team member and very honest and upfront about timing. He juggled multiple customers…read moreand phone calls while maintaining customer service.

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

I am so grateful for Matt, Bill, and all the other amazing mechanics at By Word of Mouth! I had…read morebeen quoted $1400 (at the other auto shop that shares this lot) and was told I needed several things I didn't need. Matt and his team took my car in the very next day, charged me less than half the price and only did what was required for safety inspection rather than try to upsell me. Their work ethic and honesty truly speaks for itself! Thank you so much, Matt!

Taking my cars there for years. Noticed a recent dropoff in quality over the past 1-2 years. We…read morepaid for a car service and only got oil change. Both cars didn't have coolant added; one engine blown. People seemed nice, but trust is gone.

I was told the computer needed to be replaced on a 2007 Jeep Wrangler that had a few cylinders…read moremisfiring. After a very lengthy wait of however many days and delays a technician from Richmond was called to this place to tune a different year, make and model's computer they got off the internet. A brand new one costs at most $400 and I was billed $1,000. I had to ask some nice secretary to help me pay $20 of this outrageous highway robbery in order to make my way home that night. Shortly thereafter this bad tune seized the engine of a perfectly good V6. I would avoid this place if you don't want to find yourself up the creek without a paddle.

Seriously fantastic service. Called them after my car wouldn't start with a suspected starter…read moreissue, panicked since I was only about a month out from an accident that had required major repair at another shop out of state. Despite their busy schedule they accepted the tow in, and told me they'd get back to me by the end of the week (it was a Tuesday). By Wednesday, I was driving out of the lot with no fee. The battery had died and they recharged it and gave me a call right away, and assured me they checked other systems to be sure there were no errors. Car is running great, and I can't thank the folks here enough! Definitely my first call for any car trouble in the area. Note: they take all cars but specialize in Honda/Acura, so absolutely make note if that's your car brand.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.