Staff is excellently. Service is top notch. No pressure to sell items not needed. Certainly…read morevalue for money and with an appointment they get you in and out in a timely manner. Highly recommend. I take all my vehicles.

Dan was absolutely amazing and saved us! Our car had an issue and was causing the loudest rattling…read morenoise. Rolled in on a Sunday at 1pm and Dan had it fixed and rolling out by 2pm.

Good service, both technically and personally. Their prices seem fair and they don't oversell you…read moreon "extras". We use them regularly.

I brought my car to Glisson's for an oil change a few weeks ago. Yesterday, I was driving (long…read moredistance) and started smelling burning. I pulled into a gas station and found the oil was basically empty. I was surprised, as the oil change was so recent. I inspect further and find the oil filter has a major gash in the corner ... with oil stains around the gash. I add 2 quarts of oil and watch the filter. Sure enough, a drop of oil starts to form on the gash, eventually dripping. My question is: how could this have happened? The gash was way too big and obvious to not be noticed (on the edge where you grip w your hand). Did they knowingly install an obviously damaged oil filter? If so, why?? One theory (and this is only a guess, but I'm otherwise struggling to hypothesize a reason to give Glisson the benefit of the doubt here) -- I remember when I brought my car to them, I was under the weather, so as a courtesy to make sure I didn't spread whatever I had, I wore an N95 mask. The person at the shop looked at me weird like I was their political nemesis, so I explained that I was wearing it bc I was under the weather and didn't want to infect anyone else, but that didn't seem to change their disposition at all. Again, this is just a guess, but I truly cannot fathom why they would have installed a visibly obviously damaged oil filter on my car. (If someone can provide a valid hypothesis, I will delete this review.) Either way, my engine may have extensive damage due to driving without oil to the point it started burning. Arrggghhh.

Called requesting a flat tire repair, the clerk said They…read morewere very busy but could likely get the tire done in a couple hours. I accepted and had the car towed to their shop. Called a couple hours later and my car was the next one up and would be done in an hour or less. Cut to another two hours later I show up to the shop and they haven't even touched my car yet. Just tell me you're booked through the day, why string me along and waste my time like that?

Reached out to owner and the manager at shop did not know of issue but had me come in and took care…read moreof me!

This location is amazing and convenient. The gentleman was very professional and courteous and gave…read moreus a very honest assessment. Made sure we had all our tires balanced with the right amount of air. The service absolutely outstanding. Our expectations were well exceeded. Thanks!

I had a noise coming from the left FRONT tire area and asked them to check it. I get a call later…read morethat my REAR brakes, with only 4k miles on them were bad. Rotors were scored and pads were shot. Impossible of course with only 4k and 2 years on them. Rotors had a few score lines but certainly did not need changing. Never mentioned anything about the front end noise. They said the pads had a lifetime warranty so it would "only" cost me $500. Drove down there and talked to the tech while the car was still on the lift and he said the pads were fine and the rotors were ok. Confided to me that the manager, not Dave but a grumpy fat guy in a filthy shirt and a ho-hum attitude, is a jerk and nobody likes him. Tech fixed the front end noise, a loose piece of shielding, no charge, gave me the keys and I was outta there. If you go there talk to Dave and not that other guy.

The whole staff was amazing. Professional, respectful, smiles all around. No one was complaining…read moreand everyone knew their job and did it! Team work!! Oil change done, replaced break light. All with a smile and gave coupons for my next visit.

The location is great and service was quick, 20 minutes. The service techs were thorough and…read morefriendly. They showed me side by side comparisons is the inspected areas of the car. They down side is price. It was a little expensive by my taste. There was no pressure to upgrade or to get extra service although a few things were recommended.

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

This location has consistently lied about their availability of services for more than a year now…read more They just turned away an easy service even though they had no customers in their parking lot or waiting room, claiming to be booked solid and unable to take a walk in. There was NO ONE THERE. This is after lying about access to state inspections on weekends and other more complex services being unavailable. They have lost a customer. DON'T WASTE YOUR TIME.

I have left several reviews for the Pep Boys location in Cicero NY, and they have been 5-stars each…read moretime. Yesterday I stopped by to make an appointment and they were able to take meright in,, which is unusual because they are usually very busy. So, my car was inspected, including the rust proofing and tire wear, and I was out of there in about thirty minutes. Just a great group of folks to do business with.

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!