This location is amazing and convenient. The gentleman was very professional and courteous and gave…read moreus a very honest assessment. Made sure we had all our tires balanced with the right amount of air. The service absolutely outstanding. Our expectations were well exceeded. Thanks!

I had a noise coming from the left FRONT tire area and asked them to check it. I get a call later…read morethat my REAR brakes, with only 4k miles on them were bad. Rotors were scored and pads were shot. Impossible of course with only 4k and 2 years on them. Rotors had a few score lines but certainly did not need changing. Never mentioned anything about the front end noise. They said the pads had a lifetime warranty so it would "only" cost me $500. Drove down there and talked to the tech while the car was still on the lift and he said the pads were fine and the rotors were ok. Confided to me that the manager, not Dave but a grumpy fat guy in a filthy shirt and a ho-hum attitude, is a jerk and nobody likes him. Tech fixed the front end noise, a loose piece of shielding, no charge, gave me the keys and I was outta there. If you go there talk to Dave and not that other guy.

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

Lou is the best mechanic in town. We've been going to him for over 20 years. He's honest,…read morereliable and talented.

Forgot to put my tire key back in my car. I only realized months later when bringing it to another…read moreshop and failed my inspection because of them. I called to see if they held onto it but apparently "owners leave their tire keys behind all the time, I only hold onto them for a little bit before tossing them". Basically admitting that this was something that happens all the time? The car owners should not have to check for their tire key. This isn't something we should feel we have to double check to make sure you didn't accidentally leave it out and then tossed it. I have to go back to the dealership and order a whole new set. Never going back there again.

I did a lot of business with them I sold parts to them and Jill and Larry were AWESOME to work with…read moreand they were a loyal customer. I've known Larry for many years he's a great guy. I have also been to there shop and they treated me very well. It's a well organized business and it's very neat. I would totally recommend them 100% Great people and great business. Bob P. Wolcott,NY

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

Been buying tires from Dunn Tires for more than 20 years. Dunn Tire was acquired by Discount Tire…read moreof Arizona on Sept. 30, 2023. Recently, here in July 2026 I went to get tires, before that was January 2023. Don't expect discounts or service specials which are now rare. Dunn no longer places various tires on the floor for display (show room). Service is still good but they now operate like a dealership wanting to check over your vehicle and make recommendations or get you to buy items and service you may not need. Dunn is not the same since being taken over by Discount Tire. The Dunn name stays for recognition as to keep its former local customers coming back. Unfortunately, computer data, records, and purchases were lost, removed, or deleted when Discount Tire took over in 2023. Out with the Old and In with the New. Nothing like starting over. A Discount Tire store is like 2 miles away from Dunn. Best to pre-order tires if delivery is needed (payment is due after service is performed so no need to pre-pay for tires) and please make an appointment because they are busy.

This was my first time visiting their store. I saw the low ratings, but the prices were very…read morereasonable. I went to many stores before finally choosing this one. There was a small problem during the tire replacement process, but they resolved it quickly. The staff were very friendly, and I will definitely come back.

The value was what it was i love it I bought a 2026 fat Boy the two tone Back and green it's Hot I…read moretold the sales guy Avery what I wanted and he went above and Beyond and got the bike I wanted without trying to push anything else on me he got me the Bike just on me giving him my word who does that anymore thanks Avery and performance HD for a very awesome experience

Excellent service from Tim and his crew on a busy Saturday. Tim went above and beyond to locate a…read morespecialized tire from a local dealer as we're visiting from out of state. He made me feel assured that all will be done by end of service day, and he came through as promised. Very grateful for the professionalism, folks! Thank you very much.

I bought my car from carvana and they placed the wrong inspection sticker on my car which led to…read moreissues with my registration. i called 9 different car shops asking to get my car inspected and all of them said not until next week. until i called midas. i dropped my car off and only waited about 1 hour for them to be done. it was $21 and i wasn't all too mad about that. the one recommendation i have is for a more accessible mobile check in. but overall easy, and had a nice lounge.

Quite literally the worst experience I have had with a car shop. Went into fix my brakes. Got the…read morecar back and within 20 miles of driving my brake completely seized. My brake calipers had fallen off due to terrible work, my rims had be completely scraped bc the calipers were rolling around on the rims. Needed a tow truck to drag my car up which resulted in needing a realignment. Overall just overpriced bad work would not recommend this to literally anyone. Would give this 0 stars if it was possible.

A wide selection of auto parts, supplies and decor…read more The place is clean enough except for the front counter is a dirty mess There was no one at the front counter today, they rang me up at the back counter First it took him a few minutes to get the computer to work, then he finally was able to enter the product in the computer, then he had to walk over to the other side of the counter to run my credit card, Then he to walk back to the computer to finalize the sale, then he has to walk to the printer to go get the receipt I literally said to him that if there was a line I would not have waited in it I would've said three stars but I'm giving them an extra star for their support of law-enforcement and emergency responders

My car died on the highway and I had to have it towed to a shop. I selected this one as I'd already…read moremade an appointment for a battery issue. Their listed hours on Sunday are 9 am to 6 pm. I attempted to call them at 9 am. I was on hold for two hours with an automated before giving up and attempting to leave a voice mail. Doing so ended the call. I attempted to call multiple times between 11 and 5 pm. Each resulted the same. Not having anyone available to answer the phone the entire day is unacceptable. I am now going into the work week with no idea whether they'll look at my car, let alone the costs of repair or how long it will take. Genuinely any word from a human person would be an improvement. Cannot recommend this establishment.