Lady who answered the phone was rude. She told me that they would have to do a "diagnostics" to…read moredetermine the problem, & that was fine with me. However, she couldn't give me any kind of estimate for the price of a "diagnostics" (nor did she even try) & when I explained that I couldn't just bring my car in without having any idea of what the initial diagnosis may cost she simply hung up the phone on me. I was stunned by her rude attitude & callous way of doing business. I'm a senior citizen on a budget & I prefer to have at least a ball park figure in mind before I make a large purchase of any kind. Very rude first contact with this business that did not promote any kind of trust in this business.

I visited the Morgan Ave location today for an "emergency"…read moreVisit. I was traveling from out of town and needed a quick Repair made to the undercarriage of my car before traveling further. The service attendant quickly got my car in for inspection and the mechanic, Dean, resolved the problem for me in no time! They showed me the problem and gave me repair options. They were so helpful and kind. I will always recommend these guys/location to anyone who needs car service here in Evansville.

This place is great! They go above and beyond an oil change. They check the air in my tires, wash…read moremy windows, vacuum out my car, and take good care of my baby. I'm always impressed by their efficiency and professionalism. Joshua was especially nice and communicated very well. I will definitely be back!

Fast service, friendly workers. Great location and hours of operation. Have been a customer over 5…read moreyears

Fast friendly service. Guys are very knowledgeable and prices can't be beat! Can't go wrong…read morechoosing this establishment.

I've always had a great service experience but Thur I had my oil change, then Friday I heard a…read moreflopping noise coming from underneath my vehicle. I got home from work Friday and looked underneath the vehicle and am not sure if the broke a clip on the cover but it was not put back correctly! Now am not even sure if they put the correct amount on oil on the vehicle because it's flunctionating a bit.

EXCELLENT SERVICE! I usually take my car to the dealership to get an oil change and a tire…read morerotation, but went to Valvoline this time and their customer service and friendly attitude really made me feel taken care of. They are experienced, very knowledgeable, & thorough! They also have coupons online(:

They lie and take people in front of u especially if u r a woman. Didn't reset the sensor for car…read more Wasted 2 and a half hours of my time!! When they did finally start on my car they stood around like they were on a break! Worst ever!!!!

I have been here many times, back in 2019 had the same situation where they left a giant scratch on…read moremy door but they refused to fix it saying it was already scratched. Didn't feel like arguing so just let it go & paid to have it fixed myself. Today went through the car wash, was at the vacuums and noticed several scratches on my hood that were not there previously. I proceeded to talk to the car wash employee who mentioned it was just a "paint crack", arguing with her wasn't going to get me anywhere again so just left & went to the shop to get a second opinion. The guy at the auto shop said it was 100% caused by the wash, more than likely by rocks stuck in the washing equipment. As someone who had the unlimited car wash pass for 2 years & been here countless times and this being the second time this has happened & Lucas Oil claims it's not their fault, I will NEVER return. Don't go here to get your car washed unless you have a shitty paint job to begin with. I recommend BOSS car wash on the north side or buggy bath on N Green River.

I recently brought in my 2024 Ram (with less than 10,000 miles) due to an issue with the windshield…read morewasher fluid not spraying properly. the issue was a crimped hose. Later, I received a call stating that my vehicle was ready and was surprised to be given a bill for the repair. When I inquired about warranty coverage, I was told the issue was caused by a rodent chewing through the hose. However, no leaks were present before the service--only a visible crimp. At pickup, I was shown a small piece of hose with a hole, allegedly from a different area of the vehicle. I was also told the original crimped section had been straightened out, then cut and spliced with a larger hose. What concerns me most is that all repairs were completed before I was contacted or given the opportunity to approve or decline the service. I was then offered a "discounted rate" as a resolution, but my concerns were largely dismissed by Michael, the manager. I'm sharing this experience to express my disappointment with how the situation was handled and to caution others to ask detailed questions before authorizing service here.

Place was packed...which isn't surprising on a Saturday morning. The most ridiculous part was a car…read morepulled in 3 places behind me and got out at before my car has even been pulled in. No appointment, so they just got pushed ahead. There is no organization here when it's busy. Been here as long as they said I would and my vehicle hasn't even been pulled in yet. Going to have to get my oil changed elsewhere.

Staff is always very friendly and helpful always appreciate their service space is clean even the…read morebathroom is clean would most definitely recommend peeps to come here and get your vehicle looked at they will figure it out.

I made an appointment for an alignment here this past weekend. WHAT A JOKE. Desk man, being a…read moresalesman, thought I was an idiot girl driving a truck and knew nothing. Told me i had "warn out parts" because my trac bar and front end linkages were moving. THEY ARE ON HEIM JOINTS. they are supposed to move. i somehow held myself together without ripping this man a new one politely said thank you and left. Sad thy don't even know what a heim joint is and can touch peoples cars.

Went in with a request to change tires which they said they can install. Once they noted that they…read morecan not make a sale. They said tires were damaged and would not install them. Did not show the tire damage they "saw" just dismissed as " we will not do this for you "

The two female customer service reps at the front desk are more interested in socializing with…read moretheir significant others and being on their phones then they are helping customers.

Beware, I was supposed to receive a $100 gift card for opening up a credit card account when I…read morebought new tires and never received it. I will be cancelling the credit card. Service was fine. The $100 credit to apply for a credit card is a scam. I won't be back.

Customer service was not great. I went in for a (not free) quote on my car and when I got it back…read morethe mechanic never explained what was wrong with my car. Instead handed me a paper and charged me. No small talk was even given. Absolutely awful customer service will not be going back.

Daniel, the manager, was great! Kept me informed of the progress of my 5 tire installation. As I…read moreobserved the installation I noticed the mechanic actually torqued my lugs with a wrench as opposed to just zipping them on with an impact. I arrived there prior to the door being unlocked, 7 am, and left before ten. I was a 'work in' so I'm not upset in the least. I'll stick a bit longer for attention to detail, e.g. the torquing of the lugs. 4.5 stars. The showroom floor needed some attention housekeeping wise however, Daniel explained, without me complaining about it, that Firestone had recently ran a nationwide sales event so there were plenty of people who took advantage of it resulting in very little downtime. Definitely a pleasant experience. Recommended.

Was lied to by firestone..said my car needed $1600.00 worth of repairs in February 2025. I went…read moreand had another shop check out car was told car needed no repairs nothing wrong with it...Beware