I stopped by because Midnight's maintenance message came on. She was over die far an oil change. I…read morelooked up Valvoline on Yelp. The closest one on my drive was at the Tangler Outlets, Pooler GA. Luck for me, it was on my travels home. I pulled into Valvoline, Evan immediately took care of me. Dude, you don't even have to get out of the car. The tan communicated well with each other. I knew who was doing the oil change. Who was topping off my fluids and checking levels. Even the guy who changed my wiper blades. All professional! Top Notch!! I gave 4stars because they didn't reset my oil change in the maintenance system and it came on just after I got back into Florida. I called the Toyota dealership. They recommended that I go back to Valvoline to reset the system. Something they should know to do automatically. Because I was traveling to SC, I Super at a Valvoline there to have the system reset. I was good to go. Now that I know to ensure that the system is reset before driving off, I'll try Valvoline in Pooler GA again. The staff at that location is excellent!!!

My husband had our GMC truck serviced the other day. Oil change and radiator flush. Two days later…read morethe truck over heats. When he looks under hood he sees there isn't any coolant. He puts some in and returns to store. They re-flush the radiator. And tell him that it also appears now we might have an oil leak. We have never had any problems with this truck. They told us they aren't responsible. Very bad customer service. Beware!!!

Today I called around looking to purchase 22in tires, the location on Anderson wasn't helpful over…read morethe phone. I called the Garden City location and spoke with My'Iesha; they had exactly what I needed. Once arrived I stood in line while she assisted other costumers she acknowledged the costumers that were waiting politely. The costumer before me only spoke Spanish, My'Iesha was very patient and used her cell phone to translate. The tires I needed was in stock, great price, knowledgeable team, and amazing service. I will definitely return to this location and this location only!

Second time is a charm...I went back to get issues resolved and the Manager went above and beyond…read moreto ensure that I left satisfied. She did not try to upsell me and left me speechless. The whole crew. Is the upmost professionals and will ensure that you are treated well. The service I requested went above and beyond. Choose this one!!!

Got an oil change. Tyrone & Austin were great. They were fast & efficient. We'll be back! Thanks…read moreguys

I have used this place since 2020, my daughter got her car an license in 2025, I sent her to get…read morethe oil changed as she got my car, 2024 Nissan Sentra, I told her it's on file you just need the same thing. My oil change was usually $55-$65 they charged her $92. I looked at the receipt same as my old receipts they just raised the price bc she's a 16 yr old that doesn't know any better. They've lost all my business, we have 3 vehicles and my brother won't take his vehicles there anymore! Just crappy, very disappointed!

Tried them out for the first time today. Say in line waiting on my turn. Saw them going to other…read morecars and getting info. No biggie I guess. Well as you pull up you see 10 minute oil change. Pulled in the bay at 1320 pulled out at 1345. Not quite 10 minutes but they were nice enough. I think I was in the slow line cause other cars were coming and going in the time I was there. I'll go back for another try. Basic oil change on my jeep was $112. Seems more than I pay at Davis Tire.

I cannot praise these people enough! I've been taking my car here for oil changes since they…read moreopened, but yesterday they really came through for my family. My son was having trouble starting his car and took it to a local auto parts store to have them pull the code to see what was up... the employee there didn't plug the reader in, but assured my son it was the starter, so my kiddo dropped $200 on the part and they told him to take it to Express to have changed. My son brought the vehicle there, and the mechanic there tested the starter told him his starter was perfectly fine, and that his issue was a little switch under his clutch. They swapped it out, and fixed the little doohickey, and saved us $200! I was over an hour away, and couldn't help my son out, so it was such a relief to know that I could send him there and he would be taken care of. Thank you, thank you thank you! i don't know the names of the people that worked on my sons car, I just know I spoke to Elizabeth when I called. Have i said thank you enough? Y'all are wonderful.

I have gotten and oil change here four times now. Ish is probably one of the nicest car mechanics I…read morehave ever dealt with. He always takes the time to explain the options I have and what he would do. Truly always a pleasure and I usually have my kids with me but it isn't a problem because they work really efficiently here. Today I had Patrick service my car and he was also really polite. Highly recommend this place!!! One see Ish or Patrick!!

Complaint regarding multiple service issues I have experienced at several of your locations over…read morethe past several years. These issues involve improper repairs, installation of incorrect parts, inadequate inspections, and a failure to properly disclose the terms and conditions of a Tire Protection Plan that I purchased. Collectively, these incidents have caused unnecessary expenses, vehicle safety concerns, and a significant loss of confidence in your company. Nissan 350Z - Incorrect Battery Installation In 2022, I brought my Nissan 350Z to your Ogeechee Road location for a battery replacement. Over the past several years, I experienced recurring issues with the vehicle failing to hold a charge. Recently, I took the vehicle to Advance Auto Parts to determine the cause of the problem. I was informed that the battery installed by your shop was the wrong size for my vehicle. I was also advised that a screw had been used to hold the battery in place rather than installing the proper battery and securing it correctly. For nearly four years, I unknowingly operated my vehicle with an incorrectly sized battery. Had the proper battery been installed initially, I could have avoided years of charging issues and frustration. This situation raises serious concerns regarding the quality of workmanship performed on my vehicle. Lexus IS 200t - Service History On June 3, 2025, I paid $78.78 for a Level 1 Diagnostic Service and shop supplies. On June 4, 2025, I paid $832.73 for a rear wheel bearing repair, including labor to remove and replace one wheel bearing. On June 6, 2025, I visited your Richmond Hill location and paid $1,127.95 for the purchase and installation of four Michelin Pilot Sport tires, an alignment, Tire Protection Plan, and related services. Incorrect Tire Installation In September 2025, I brought my Lexus IS 200t to your Pooler location because the vehicle was making noise while braking. During that visit, I paid $391.88 for a Front Premium Brake Service, front brake pads, oil change, vehicle inspection, and related services. During the inspection, I was informed that the two rear tires installed by your Richmond Hill location were the wrong size for my vehicle. I was also advised that my vehicle is designed with a staggered tire setup and that tire rotations could not be performed in the traditional manner due to the vehicle's design. As a result, I was required to return to the Richmond Hill location, where two rear tires were replaced with the correct size tires. I find it extremely concerning that a professional tire shop installed incorrect tire sizes on my vehicle and that the error was not discovered until months later by another location within the same company. Customers should be able to trust that tires are installed according to manufacturer specifications. Tire Protection Plan Concerns My primary concern involves the Tire Protection Plan that I purchased at the time the tires were installed. On June 23, 2026, my rear passenger tire blew out. When I brought the vehicle in for service, I was advised that the tire may have failed due to low air pressure. Because I had purchased the Tire Protection Plan, I expected the damaged tire to be covered. Instead, I was informed that I would need to pay approximately $360 for a replacement tire. I was then told that coverage was being denied because I had not rotated my tires every 5,000 miles. This was the first time I had ever been informed of such a requirement. At no point during the tire purchase was I: * Provided written documentation explaining the Tire Protection Plan. * Given a copy of the terms and conditions. * Advised that tire rotations every 5,000 miles were required to maintain coverage. * Informed that failure to meet this requirement could result in denial of coverage. * Provided any written maintenance schedule or requirements associated with the plan. What makes this situation even more troubling is that your own Pooler location informed me in September 2025 that my vehicle has a staggered tire setup and that tire rotations could not be performed in the normal manner. Additionally, your company had previously installed incorrect tire sizes on my vehicle. Given these circumstances, it is unreasonable to deny coverage based on a maintenance requirement that was never disclosed and may not have been applicable in the traditional sense to my vehicle configuration. Had I been informed of these requirements at the time of purchase, I would have ensured that any required maintenance was documented and completed. Pattern of Service and Communication Failures Unfortunately, this is not an isolated incident. There appears to be a pattern of service and communication failures, including: * Installation of an incorrect battery in my Nissan 350Z that remained undiscovered for nearly four years. * Installation of incorrect tire sizes on my Lexus IS 200t. * Failure to properly disclose Tire Protection Plan requirements.

Came in for an oil change and had the best experience I've ever had. Everyone was incredibly kind…read moreand welcoming. I even found a $15 discount on their website, so I paid just $65 for a semi-synthetic blend -- hands down the cheapest oil change I've ever had and an absolute steal. Mychael was knowledgeable, reassuring, and took the time to check my filter and gather all my information. Baker handled the oil change and went above and beyond -- they checked all my filters and even topped off my tire pressure. The entire experience was calm, efficient, and stress-free. I also loved that I could call ahead and use their AI system to check wait times -- it told me there was no wait, and it was spot on. I was in and out in about 15 minutes. Truly amazing service with a relaxing atmosphere. I'll be coming back here anytime I'm in the area.

I was in the middle of a long drive on 95 when my low oil sensor went off on my Audi. I pulled…read moreright in after just a few minutes wait they topped me off quickly and efficiently with very courteous service. Even better, was a very reasonable price with no surcharges for just a quick top off. Thank you!

Great service great customer care. Everyone friendly and…read moreeasy to talk to. Took care of my car

Super friendly and convenient. Didn't try to upsell me on anything, and only charged for an oil…read morechange despite doing a thorough inspection at 90k miles on my mustang. I really appreciated the detailed explanation of the issue I was having, and a few possible DIY solutions to a leak. I feel like a lot of other shops would've charged hundreds for such a cheap fix instead of telling me how to do it myself. I'll def be back!

Fast service, polite and efficient workers, great service overall. Highly recommend. The manager…read moremakes sure they get everyone in the order they showed up and they get you done as fast as possible.

These guys were great and efficient. The manager is out on the floor with them keeping everyone on…read moretask. It seemed like a good environment too. I would definitely return.