I wasn't very impressed Being as you stay in your car you…read morecan watch whats going on and the service list said they did all these things which they didn't. I asked twice for wipers and never got them .i asked if they had Mobil 1 synthetic and was told they dont use it anymore but when i was sitting in the bay i saw it on the shelf . I wouldn't recommend them myself

Amazing service!!!! I went to another location and did not have the best experience. I paid for an…read moreoil change and a radiator flush but it was done incorrectly. These guys at this location saw that it was done incorrect and did the service for me complimentary. I actually thought I was missing charged and they took the time to explain my charges. I really appreciate Demetrius and the rest of those guys for the amazing service

Fantastic customer service, straight forward diagnosis and pricing. Quick turn around, tidy well…read moreran shop.

Complaint regarding multiple service issues I have experienced at several of your locations over…read morethe past several years. These issues involve improper repairs, installation of incorrect parts, inadequate inspections, and a failure to properly disclose the terms and conditions of a Tire Protection Plan that I purchased. Collectively, these incidents have caused unnecessary expenses, vehicle safety concerns, and a significant loss of confidence in your company. Nissan 350Z - Incorrect Battery Installation In 2022, I brought my Nissan 350Z to your Ogeechee Road location for a battery replacement. Over the past several years, I experienced recurring issues with the vehicle failing to hold a charge. Recently, I took the vehicle to Advance Auto Parts to determine the cause of the problem. I was informed that the battery installed by your shop was the wrong size for my vehicle. I was also advised that a screw had been used to hold the battery in place rather than installing the proper battery and securing it correctly. For nearly four years, I unknowingly operated my vehicle with an incorrectly sized battery. Had the proper battery been installed initially, I could have avoided years of charging issues and frustration. This situation raises serious concerns regarding the quality of workmanship performed on my vehicle. Lexus IS 200t - Service History On June 3, 2025, I paid $78.78 for a Level 1 Diagnostic Service and shop supplies. On June 4, 2025, I paid $832.73 for a rear wheel bearing repair, including labor to remove and replace one wheel bearing. On June 6, 2025, I visited your Richmond Hill location and paid $1,127.95 for the purchase and installation of four Michelin Pilot Sport tires, an alignment, Tire Protection Plan, and related services. Incorrect Tire Installation In September 2025, I brought my Lexus IS 200t to your Pooler location because the vehicle was making noise while braking. During that visit, I paid $391.88 for a Front Premium Brake Service, front brake pads, oil change, vehicle inspection, and related services. During the inspection, I was informed that the two rear tires installed by your Richmond Hill location were the wrong size for my vehicle. I was also advised that my vehicle is designed with a staggered tire setup and that tire rotations could not be performed in the traditional manner due to the vehicle's design. As a result, I was required to return to the Richmond Hill location, where two rear tires were replaced with the correct size tires. I find it extremely concerning that a professional tire shop installed incorrect tire sizes on my vehicle and that the error was not discovered until months later by another location within the same company. Customers should be able to trust that tires are installed according to manufacturer specifications. Tire Protection Plan Concerns My primary concern involves the Tire Protection Plan that I purchased at the time the tires were installed. On June 23, 2026, my rear passenger tire blew out. When I brought the vehicle in for service, I was advised that the tire may have failed due to low air pressure. Because I had purchased the Tire Protection Plan, I expected the damaged tire to be covered. Instead, I was informed that I would need to pay approximately $360 for a replacement tire. I was then told that coverage was being denied because I had not rotated my tires every 5,000 miles. This was the first time I had ever been informed of such a requirement. At no point during the tire purchase was I: * Provided written documentation explaining the Tire Protection Plan. * Given a copy of the terms and conditions. * Advised that tire rotations every 5,000 miles were required to maintain coverage. * Informed that failure to meet this requirement could result in denial of coverage. * Provided any written maintenance schedule or requirements associated with the plan. What makes this situation even more troubling is that your own Pooler location informed me in September 2025 that my vehicle has a staggered tire setup and that tire rotations could not be performed in the normal manner. Additionally, your company had previously installed incorrect tire sizes on my vehicle. Given these circumstances, it is unreasonable to deny coverage based on a maintenance requirement that was never disclosed and may not have been applicable in the traditional sense to my vehicle configuration. Had I been informed of these requirements at the time of purchase, I would have ensured that any required maintenance was documented and completed. Pattern of Service and Communication Failures Unfortunately, this is not an isolated incident. There appears to be a pattern of service and communication failures, including: * Installation of an incorrect battery in my Nissan 350Z that remained undiscovered for nearly four years. * Installation of incorrect tire sizes on my Lexus IS 200t. * Failure to properly disclose Tire Protection Plan requirements.

They are very upfront, honest and give you straightforward feedback. They are all so kind.read more

Great experience! Jonny was so helpful and transparent! I never felt like I was being upsold or…read moretaken advantage of, which I can't say for every car shop! Thanks so much

Received a flat tire on the way to Savannah GA. I ended up at this Good Year because it had my…read moretires in stock. I'm super glad I did. I had purchased tires within the last year in Virginia with the road side hazard package, so I thought I was clear to get my tire replaced free of charge. The manager informed me that the previous shop didn't set up my road side hazard package correctly, preventing work to be performed under the agreement in the road side hazard purchase - even though my account showed I purchased the package. Duane, the store manager, explained the situation thoroughly and offered to attempt to resolve the issue personally. He called the VA shop, and my record was updated in 10mins, allowing work to be performed free of charge as outlined in the road side hazard package. Thank you very much for your professionalism and dedication to helping your customers Duane!

I've bee bring my cars to the Goodyear on Ogeechee for more than three years now for service and…read moremaintenance. Johnny is super professional and helpful. Thank you for making each service smooth and painless!

John, the mechanic at this location, demonstrates exceptional kindness. He provided me with…read moreassistance today regarding my issues, going above and beyond to ensure I received all necessary information to resolve them. Thank You!

This location sets the standard! Excellent communication, explanations, and overall experience!…read moreThere's an indoor kid area which was an OUTSTANDING surprise! The boys loved it!

Fast service, polite and efficient workers, great service overall. Highly recommend. The manager…read moremakes sure they get everyone in the order they showed up and they get you done as fast as possible.

I went by the Ogeechee Rd. store. When did they start assuming what service you want. The young man…read morenever asked what I wanted. When I questioned him about it, he stated that he used the information from the tag on the windshield from a previous oil change. Had I known it was going to cost me $111 for an oil change, I would've simply went across the street to Walmart and saved $50 for the same service.

Came in for an oil change and had the best experience I've ever had. Everyone was incredibly kind…read moreand welcoming. I even found a $15 discount on their website, so I paid just $65 for a semi-synthetic blend -- hands down the cheapest oil change I've ever had and an absolute steal. Mychael was knowledgeable, reassuring, and took the time to check my filter and gather all my information. Baker handled the oil change and went above and beyond -- they checked all my filters and even topped off my tire pressure. The entire experience was calm, efficient, and stress-free. I also loved that I could call ahead and use their AI system to check wait times -- it told me there was no wait, and it was spot on. I was in and out in about 15 minutes. Truly amazing service with a relaxing atmosphere. I'll be coming back here anytime I'm in the area.

I was in the middle of a long drive on 95 when my low oil sensor went off on my Audi. I pulled…read moreright in after just a few minutes wait they topped me off quickly and efficiently with very courteous service. Even better, was a very reasonable price with no surcharges for just a quick top off. Thank you!

The service at this Jiffy Lube was excellent. I needed an oil change during my lunch. They were…read morequick and efficient. The technicians were friendly and gave me a tip for my air filter. The cost for an oil change is the same at any Jiffy Lube. This particular Jiffy Lube is located inside of the car wash on Abercorn street across from the neighborhood Walmart. You can sit in your vehicle while they change your oil, or you can sit in the lobby. The lobby is spacious with free WiFi.

Absolutely Fabulous Job Thanks for the help I came in and…read moregot exactly what I needed Every time I come to this location I am treated as family and it is a wonderful feeling. I'm also made aware of the different things that I needed and will need to keep my van running right!! I really appreciate the team here because the value is absolutely wonderful and when I asked for a particular service I not only get that but I also get more I would definitely be back and will definitely be bringing more guests And don't forget whenever you done getting your car service you can stop into Love's car wash to get it cleaned up

I had a great experience Take 5 oil change with Slim, Cash and Terrell! My oil change was completed…read morevery quickly, and the staff was professional, respectful, and friendly throughout the entire process. They did an excellent job and made everything easy and stress-free. It's hard to find great customer service these days, but this team definitely delivered. I would highly recommend Slim, Cash and Terrell to anyone looking for fast, reliable service. I'll definitely be coming back!

Fast service, the worker even demonstrated how to take off and on the cabin filter. Gave me a solid…read moredeal for my oil change and didn't push anything that wasn't necessary for my truck

Getting two new tires today 2/28/25 Lady told me the wait…read morewas a hour then a hour after waiting I get a text they just started my service then now 40 minutes later they are still changing two tires it shouldn't take a hour to change two tires in my opinion .With how it looks I will be waiting 3 hours to get two tires changed .

I had an oil change appt at 12:00 noon. I got a text at 12:34 that they had started on my vehicle…read more That's it! At 1:35ish, I asked was my car finished. I saw my key in the holder but the ticket was not available. It was found in the already processed pile. No work had been done b/c they didn't have a filter. No communication and the manager never looked at me or spoke to me. The lady behind the counter apologized but nothing from the manager. Very chaotic and poor communication and customer care. Don't go there!