I am shocked at the one-star reviews --- my experience was beyond every positive expectation I…read morecould imagine. Timely, friendly, honest, sympathetic. They came highly recommended by dear friends and I can see why. Exemplary in every way and I am so grateful for their attentiveness!

Told me I can't but my own parts "that's how they make their money" throws to over charge me 1400…read moreto fix an axel and ball joint another place laughed and said "wow that's outrageous" and the tow they roccomended "John's towing" charged me 130 total to drive about 10 minutes total and broke my car more

I normally don't leave reviews, but this situation has been extremely serious and ongoing, and I…read morefeel obligated to warn others about my experience with Valvoline in Medina, Ohio (Route 18 location). I brought my 2016 Mini Cooper Countryman S in for a routine oil change. At the time, the vehicle was fully drivable. Immediately after leaving the shop, my car began experiencing severe issues -- extreme RPM fluctuations, shaking, and near stalling -- and broke down shortly after. The vehicle had to be towed and inspected by an independent repair shop. Their diagnosis indicated that something was improperly handled during the oil change, with evidence suggesting foreign material or an error related to the oil filter system that caused catastrophic damage to the turbo and engine. The repair estimate is approximately $13,000. What is most concerning is not just the damage, but how this situation has been handled. I filed a claim with Valvoline and was initially told they wanted to "make it right." However, once the cost of repairs became clear, the claim was denied without any clear or consistent explanation. Since then, my family and I have made multiple attempts to get answers. We've received conflicting statements from management, no formal written reason for denial, and no accountability. When we went in person simply asking for clarification, the interaction became dismissive and unhelpful. At this point, my vehicle has been unusable for over a month, and we are left dealing with the financial and logistical consequences of what appears to be a preventable error. I strongly urge anyone considering service here to proceed with caution, especially if you have a vehicle that requires specific care or expertise. This experience has been incredibly frustrating, expensive, and disappointing.

I have been to this location twice now for an oil change and tire rotation. The staff is very…read morefriendly and I enjoy coming to Valvoline. Way better than having to schedule an appointment else where and waiting an hour for the same service Valvoline is able to do in under 30 minutes on the spot.

Craig is the best. Fair and honest work on my vehicles for many years…read more My Dad got me going there twenty years ago.

First rate and honest as the day is long. They took care of my Mini Cooper for a fraction of what…read moreMidas wanted to charge.

We had a bad experience there the other day, but Kyle and Del reached out to us and provided such…read moregreat customer service that I can't help but applaud them. They were absolutely amazing, and service like that is really unheard of these days. I would highly recommend dealing with them, they do really care about their customers and they were wonderful. Thank you to the both of you. Like I said, you two make this place great. Thanks again.

My daughter's car was in for service - the team charged over 300 for diagnostics and determined…read morethat she needed a new engine - est 6500 for repairs. Prior to taking that drastic step we towed the car to another repair shop - they inspected the car and determined that the engine was fine and only needed spark plug coils replaced - now running great! I will never go to Conrad's again - very disappointing and a waste of money.

Amber is a rockstar! completely professional until I made a couple silly jokes and then she joined…read morein with some light humor. Human connection equals repeat business. Compensate this young lady the best can while you still have her.

I woke up to a flat tire today on a Sunday. I knew Walmart would probably be the only ones open and…read moreable to fix it today. I called ahead and they said they were busy, but told me to come on in and they would get me in. I drove 30 minutes there on a nearly flat tire and the guy there tells me there's no way they can get me in today. I tell him that someone told me to bring it in, and he said MAYBE they can squeeze me in in about 2 hours. Well, I wasn't about to sit there 2 hours for a maybe, so I left. How ridiculous and unprofessional. They obviously don't give a flying F about their customers. Avoid this place unless you're desperate AF.

These guys helped with my vehicle problem and I am very satisfied with the service. I will not…read morehesitate to go to them again with any problems I have. Thanks!

recently got a truck that had transmission work done in the past from this shop with all paperwork…read morenow having trans problems skipping/ leaking come to find out the trans pan is held on by multiple different bolts that were barely tight and the gaskets is ripped and they won't do anything about it. up front screwing people over is what that name means now I'm left paying for a 5k trans

Don't ever bring your car here. I took it in out of necessity, because the were closer than my…read morenormal place, Jordan's auto repair. They addressed the original problem and than all of a sudden say some kind of oil leak or something. Wanted to charge me an extra $500 to fix the oil problem. I said no thanks, it's not an emergency I'll have my guys at Jordan's look at it. Guess what, theirs no oil leaking and nothing wrong with my car. These people work off of commission, and are crooked as heck. Never again will I go to a Midas. I wish I could give 0 stars.

Went in for an oil change which i was told includes tire rotation. Was not told about coupons…read more They did not rotate my tires. They did not affix an oil change sticker. Kept calling me "young lady" which I found patronizing and disrespectful. I am proud of my age and every wrinkle and gray hair. I don't know what else they did not do but I suspect there was more. They were laser focused on finding $1300 worth of repairs I supposedly need asap. I intend to get a second opinion and will not go back to Midas. I do NOT trust them.

Extremely professional in every aspect. Won't take my…read morevehicles anywhere else. Quickly diagnosed my problem and fixed extremely well.

I woke up one morning with my first flat tire and needed to get to work. I went to North Gateway…read moreTire and they took me right away and got my tire fixed at no charge. Their friendly atmosphere and customer service were outstanding!! As a woman who knows little about cars, I am deeply grateful to them. I will be taking all my car repair needs to them. Thank you!