Joey was professional, friendly, and efficient. great experience. He let me know that I had a nail…read morein my tire and recommended where I could get it fixed. Really appreciated his kindness.

When Tim couldn't upsale me on the more expensive oil change he was furious He poured the oil in…read moreand said he wasn't responsible for what happens to my engine. He under inflated my tires and never checked anything else. He refused to reset the oil warning on my dashboard. When I asked for help he waved for me to pull out. Stay away unless you want to pay for overpriced filters washer blades. I never had this problem with the one on 82 in Strongsville.

My family and I were on a half cross country road trip. Our vehicle broke down when we were 6 hours…read morefrom home. After calling 4 other shops with no immediate solution, they fit us in with just enough time where we only lost a couple hours, rather than a couple days. We cannot be more grateful for the manager Dustin, and the mechanic who fixed our vehicle so quickly and efficiently. God bless these employees, they deserve all of your business.

I've been going to Conrad's for over nearly 20 years to get various things done on my car, from…read moregetting my tires worked on or an oil and filter change. Today I went in because the nails holding the fender lining came off. The guard was in good condition but needed to be screwed back in so it wouldn't break off as I'm driving. The employee at Conrad by the name of Chris, came out inspected and after more than 6 tries and an hour later found the perfect bolt and nut to fix it. Otherwise I would have to go back to the dealership to get what I needed. I was extremely impressed with Chris. He didn't give up, made various inquiries until he found what he needed. Someone else I know would have given up. Thank you Chris!

I'm slacking on the review writing lately, as I went to Rad Air on Christmas Eve and am just…read moregetting around to writing this! Anyways... I needed an oil change and a few other small things inspected, and had some free time on Christmas Eve before the family festivities, so I decided to stop in a little before noon. The guy at the desk greeted me and asked what I needed done. I told him, and he said even though they were attempting to close around noon, he would fit me in. I sat in the very comfortable waiting area (plush leather couches, nice rugs, a couple TVs and tons of magazines) for about 45 minutes total while they worked on my car. The guy I had checked in with made sure to come out and update me that my oil change would be a little more than expected due to some fancy Honda oil my new car requires. I am no car expert, so I had to trust what he said, but he seemed to be very genuine and earnest. I also appreciated him checking with me rather than just doing it and billing me more later. When my car was ready, the same guy checked me out and gave me some helpful information on the other items I needed inspected. He could have just tried to sell me things, but rather, he told me to check in with my dealership first and if they could not help, to come back and he'd give me a good price. He also gave me a customized Rad Air chocolate bar made by Olympia down the road - silly, but nice touch! I left feeling satisfied and positive. I will definitely make sure to go here for all my future car needs.

I thought they would be less expensive than the dealership. I called this location and he assured…read moreme they would beat the dealership by up to 15%. They ended up being more expensive. I felt I was deceived. Do not recommend.

I went here for an oil change on my 2024 Ford Maverick. I chose the lower end full synthetic oil…read morechange because I don't put a ton of miles on my vehicle, and let's just say I was shocked at the end price.... I had a 'coupon' and after all the taxes, shop fees and whatever other charges they added. I paid nearly full price! I understand inflation etc but Wow! Way too expensive!!!! Service was Ok. Not real happy about my experience at this location.

Oil Change and filters...Tyler was Excellent !! Quick and Easy..Explained everything as he…read morecompleted the work

I called Mr. Tire to get a quote on a set of 4 Goodyear WeatherReady 2 tires. I got a quote of $907…read moreout the door after $100 Mr. Tire instant rebate. I elected to purchase the tires from Mr. Tire over other places due to this $100 instant rebate. I dropped my van off one the night before the scheduled. I asked the price to verify the quote. I was told $100 more than my original quote. I had Mr. Tire do the work since the price was comparable to other tire places. During the courtesy inspection, I was told that I needed a new cabin filter, wipers, and alignment. I declined to getting the cabin filter, and wipers but elected to do the alignment. Upon picking up my Honda Odyssey on a Friday evening, I noticed that I was charged $26.99 for a cabin air filter. I figured since they charged me, I won't go back in and complain since its done. However, I decided to check the cabin filter myself and it was not replaced. I went back to Mr. Tire on Saturday for a refund. I took my cabin filter inside to show that it was not replaced. The customer service agent didn't know what to do. He went to another room and talked with someone. He came back and informed me that they could not give me a refund as it was a day after the purchase. I had to call the corporate office to get a refund. I do not understand how you can't give a refund when you offer price protection; if you find a lower price in 30 days on many items, Mr. Tire will refund you the difference. Mr. Tire offered me a free oil change. I accepted the oil change, though I was still paying $26.99 for it since I was not getting refunded. Noted in the picture is the mileage sticker. 101,840 at time of service. Look at my mileage from a day after the tires were completed. 101,182. Off by over 700 miles. I would not recommend Mr. Tire for tires or vehicle maintenance.

Went for new brake pads all around. They try to upsell on everything…read more Never have I ever had new brake pads and the mechanic didn't rotate the tires. Until now. And should have shopped around for prices because they were the most expensive pads ever!!

I had an appointment for tires this morning at 9am. When I made the appointment, I was told it…read morewould take about an hour to an hour and a half. It's now 11:30 and my car hasn't even been taken in. They said it would be at least two more hours -- all with no communication throughout the process. Had I known my car would be sitting in the parking lot for almost three hours, I could've done more than sit in their waiting room. VERY POOR CUSTOMER SERVICE. I've been to NTB for all my tire/alignment/shock absorber needs for at least 10 years but, because of this, will never step foot in NTB again. UPDATE 2/6/22 -- I received a call from NTB customer service saying they want to "make it right" and offered to send out a $150 gift card for NTB services. I just received it and, what a joke! I received coupons! One for a $19.99 oil change, one for $50 off the list price of a service over $250, and, probably the one that makes me feel most special, A FREE BRAKE INSPECTION! NTB, congratulations, you found a way to make my experience even worse!

This is one of the best locations in the area customer service is on point Jen and Mario are both…read moreknowledgeable and make sure everything is taken care of prefer this location over the others. I would make an appointment so you have less wait time as this location is busy

Very nice employees great service and very quick price was very reasonable and fair. Best place in…read moreParma!

Its under new ownership and the service quality went downhill. The oil change took less than 5…read moreminutes. The guy cared more about upselling me wipers on my back window. I use to go here for even brake service but I after this experience, I will never come back.