Called to get an estimate of getting brakes changed and they would not give estimate over the…read morephone. They wanted me to schedule service, drop off, and they would have to put parts in accordingly to get quote. All he could tell me was they run about $900 on the higher end for front and back. What company now a days can't take 5 mins and look up what it would cost for a brake change??? Called Mavis across the street and gentleman politely looked up within 3 mins and quoted $419 for front and back.

Good personnel and quality workmanship. Don't try to sell…read moreyou what you don't need. Carry good stock in tires .

The best thing you can do is find another shop not named Mavis…read more 3/15/2026-3/16/2026 I brought my car, a 2015 Honda Pilot, to Mavis to have the brakes checked due to vibration in the steering wheel. Mavis confirmed the rotors were worn out and needed to be replaced. The next day, my wife brought my car back to Mavis and all rotors and brake pads were replaced. 3/20/2026 I was driving the car on the interstate and noticed the vibration in the steering wheel was still present. 3/21/2026 I brought the Pilot back to Mavis on to have the brakes checked again. At this time, I also asked if they had the runout measurements from the prior install on 3/16/2006, which they did not have. The Honda spec for runout is 0.0016 inches, which the store manager confirmed. Mavis proceeded put the Pilot on the lift and inspected some components in the rear end and stated they believe the steering wheel vibration is due to a worn rear sway bar and/or rubber bushings around the rear differential. I agreed that at 250,000 miles, there are likely some worn out parts. However, I asked them for the runout measurements on the new rotors after installation as I wanted to verify the rotors were in spec before working on another part of the car. They proceeded to take measurements with a digital caliper at five locations in line with the lug nut studs. Since all 5 measurements were within spec, they called the runout good; however, measuring rotor thickness is not the same as runout. Finally, they admitted they do not have a dial indicator runout gauge to measure actual rotor runout, but if I take the car to a different shop and found an issue, they would take care of the problem. At this point, I agreed that it was best to seek a different shop. I called the Mavis in Clemmons to see if they could do a runout measurement, but they also stated they do not have a runout gauge. Since there were no Mavis options, I took the car to an independent mechanic. 4/2/2026 An independent shop inspected the brakes and measure the runout on the from rotors to by 0.0080 inches and the rear to be 0.0050 inches. Way out of spec on both front and rear. The rotors at Mavis were not installed to spec on 3/16/2026 and were not measured or corrected on 3/21/2026. The independent shop was able to salvage the new rotors and correct Mavis' installation errors. The car now drives with no vibration at all when braking. I then returned to the Mavis shop to see if they would refund the labor charges from 3/16/2026 of $330 under the Mavis labor warranty policy. I did not ask for a refund on the parts since the independent shop was able to machine and reuse the rotors, even though this was an additional $573.21 to correct Mavis' mistakes. The store manager at Mavis refused and said that the labor warranty is not applied in that manner and I had to bring the car back to them for the repairs. The store manager said once the independent shop found the runout issue, I should have brought the car back to Mavis and they would have put new rotors on under warranty. To that end, I have several issues: 1. If replacing the new rotors installed on 3/16/2026 with another new set of rotors is the fix, why was that not done on 3/21/2026? 2. The Mavis shop had two chances to install and/or correct the issue and failed. How many chances do I need to give the shop in order to get it correct? 3. Why is the burden on me to find an independent shop to diagnose Mavis' mistakes since they did not have the tools available to measure the rotor installation to verify it met Honda's runout spec? Additionally, beyond my time and loss of my car for another day, there was a financial cost of a $110 diagnosis fee at the independent shop to find Mavis' errors. 4. Even if I did bring the car back for a third time to have the rotors replaced under warranty, I asked the store manager about how he would verify that new rotors would meet the runout spec since they do not have a runout gauge. To this, he replied that one of the floor technicians purchased a runout gauge, and they can now do runout measurements. If a runout gauge is needed now, why wasn't it needed on 3/16/2026 when the new rotors were installed? And knowing I had an issue, why wasn't I asked to bring the car back after the gauge was purchased so that a runout measurement could be taken? I have all the invoices from these visits and the thickness measurement from 3/21/2026. The total bill for the services on 3/16/2026 was $788.20. It cost me an additional $573.21 at the independent shop to have Mavis' botched install diagnosed and corrected. Save yourself the time and trouble and take your vehicle to another shop.

From the owner: Mavis Tires & Brakes is one of the nation's largest independent tire retailers, offering top-brand…read moretires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Mocksville.

They told me why the car wasn't working. After 3 hours, they had me come get it. I paid $500.00 and…read morenever made it out of the parking lot. I went back in to tell them that it still was in four wheel drive. And the owner said, well it was in bad shape, but here's what we did. The fact that they originally said they could fix it. And after they had my money, they said, it would cost $800.00 more, makes me want to warn anyone in the Mocksville area to be forewarned. They don't guarantee their work. And don't know their own limitations. We didn't get the service we requested. And we didn't even get the old parts back.

Routine oil change and tire rotation. These folks are friendly and know what they are doing. I…read morecontinue to being my cars here and trusting them with their upkeep and routine maintenance. They are honest, thorough and fair. Thanks guys!

RUN! absolutely the worst place to take your vehicle. I was overcharged for service on both my…read morevehicles. he will overcharge you on parts and labor and not even fix the problem. $4100 for front end work on a old dodge Cummins and $9000 for the same thing plus front and back shocks on a 2007 Silverado. Mark is a liar and and total POS.

Great staff, great owner. If you're worried about getting ripped off by a mechanic, don't worry…read moreabout that with these guys. They've been great with working me in when they could, but even if I've had to wait a couple of days they get it done quickly and correctly.

Took my vehicle in to get a second estimate on what I was told by another shop was a bad rear wheel…read morebearing. I learned it wasn't a bad rear bearing, but rather the front wheel bearings. I almost spent over $300 on the original bad estimate. Wiley at the front desk was very informative and professional. After the tech drove it and confirmed the issue, he explained it and he was also willing to work with me to schedule the work and payment. Rather than scheduling an appointment to have it done, they did the work right then in less than two hours. I also have another lesser issue with the car and I have already made an appointment for that for after the 1st of January. I am both very impressed and very happy with both the work and the willingness to help with my problem. I will recommend Formac Automotive to any and all my friends. Great job guys!! You have earned my trust and business.

My Ford pick up was stuck in my garage with a dead battery. I found Silvers on Next Door and gave…read morethem a call. Charles called me back the same day and we made arrangements to get my battery replaced. He showed up when he said he would. He removed the bad battery and left with it to purchase a new one. This way I didn't have to pay the core charge and return it myself. He installed the new battery and truck started right up. He was very pleasant and efficient. I would recommend them.

From the owner: At Silvers mobile tech we offer anything from a mobile routine oil change to mobile brake service…read moremobile suspension work mobile lift kits, mobile motor repair mobile diagnostics mobile transmission, replacement and many more feel free to reach out for more information and to schedule your appointment

I have done business with Philcar for years. Major and minor repairs, also general maintenance…read more(tires, oil changes, etc.). If you are looking for an automotive shop that is honest, professional and highly experienced, then look no further than Philcar. First class operation. Important Notes - Call and make an appointment. They are in high demand. - Cards, Apple Pay and cash accepted - They are closed on Fridays now, but do have extended hours Mon - Thu.

I started coming to Philcar for work on my work vehicle and was so impressed by their speed and…read moreprofessionalism that I began to bring my personal car here for maintenance as well. Today I brought it down for a routine oil/filter change and tire rotation. I arrived at about 10:05 and was out the door a little after 1030. Everyone here is very friendly and knowledgeable about the work they do. Highly recommend bring your vehicles here for any and every service they provide